USPS left a package on my doorstep, it was stolen!
Not sure if this is in the correct forum or not. I ordered a couple of box sets from ebay a few weeks ago. I never received the items. I emailed the seller today and he sent me the delivery confirmation #. According to USPS' website, the package was delivered on January 17th at 8 A.M. The doorbell was not rung, as far as I can recall. They must have simply left the package on my doorstep. Is that normally their policy?? It must have been stolen by someone walking by. I'm not sure what to do now. The dvds totaled around $70.00. Am I totally screwed here? Does the seller assume some responsibility? How can the USPS just leave packages unguarded like that on a city street?? I don't know what to do.
They usually do not ring the doorbell. Whether or not they leave packages on your porch, i think it depends on the location. I know they won't in certain areas because of rampant theft. Was the shipment insured?
"Shipping insurance not offered". I just sent an email to the post office. I find it unbelievable that they would simply abandon packages like that. I emailed the seller to tell him I never received the package.
Around my neigborhood, if they have something that doesn't fit in my mailbox, they will take it up and ring the doorbell. But I don't usually get anything from them that doesn't come with the mail, so maybe when they just deliver packages (like UPS or FedEx), they won't ring the doorbell...
I don't think the seller has any responsibility in this. It wasn't his fault and he provided the delivery confirmation. As far as he's concerned, his side of the transaction is done. Is it USPS's fault? That I don't know. I don't know their policy regarding this, but the problem is, how do you prove it was stolen (looking at it on their side)?
This is one of my fears when something gets delivered because anyone can go up and just take it and you're basically SOL.
Here's the thing. USPS claims the package was delivered at 8:05 AM. I leave for work at 8:30 AM, and there was no package there. So either it was stolen in this twenty five minute window, or the delivery guy is lying and he simply kept it for himself. I don't understand how USPS can simply dump stuff without needing proof of delivery or anything. It's outrageous. I am beyond angry at this point. Does this kind of thing happen all the time? Is there no protection for the buyer?????
USPS does not offer any sort of protection for stolen merchandise-- however, if it makes you feel any better, stealing a USPS package versus a UPS or FedEx package is far worse, as it's a federal crime. You're screwed but if you were somehow able to find out who swiped it, you could screw them.
If you were home at the time though, it's time for a visit to the local post office-- there might be a file on your driver already, who knows?
Well, I would still pursue it. The Post office will look into it. If not, file a police report. I had an incident a few years ago where I found a bunch of opened envelopes which clearly had checks taken out. I called the Post office and they came by to investigate. It very well could be an inside job. It's happened many times.
8:00 a.m. is really early for mail delivery, at least around here. Our carrier usually makes his rounds sometime after 11 a.m.
I thought the time stamp on the DC only indicated the time at which it was scanned at the destination post office. It may have been loaded onto the truck at that time and delivered hours later. Did you have anything else in the mailbox when you left that morning to indicate that the carrier had been by?
Or the much less malicious explanation... he simply delivered it to the wrong address by accident.
UPS did that once with a large DD order. A neighbor from down the street brought it over the next morning although the tracking # on the box gave every indication it was left on my front porch the day before. I was home at the time and it definitely was not.
From my experience with delivery confirmation, an 8:04 delivery time often means that the package was loaded onto the USPS truck at 8:04, to be delivered sometime during the postman's route.
My postman usually comes between noon and 3:00, but almost always, delivery confirmation would say it was delivered in the morning. And every package I've ever received from the USPS has just been left outside the front door without fanfare. Thankfully, I've never had any packages stolen.
Unfortunately, I don't think there's much that can be done outside of reporting it to the post office. IMO, the seller has done all that he needed to on his end - ship it out with delivery confirmation. Hopefully, like others have said, the package was just delivered to the wrong address.
Tough break, NoirFan. I feel your pain. I had a situation where I ordered a large book from an ebay seller. The seller wrapped it up in brown shipping paper and the mailman tucked it inside my screen door. I arrived home a few hours later, but not before a heavy storm came through and soaked the package. The book was in pretty bad shape (lots of pages stuck together from all the moisture). I was pretty irritated but figured it was hard to pin the blame on anyone. Now when I have larger packages shipped to me, I'll use a different shipping address (work/relative) if I doubt I'll be home when it arrives.
I'd follow the suggestions others have had by following up with the post office. Hopefully something positive comes from it.
This is one of the main reason why I got a PO box and have everything possible shipped there. WRT what to do as others have mentioned contact the postal service. Frankly I wouldn't expect to hear back much about it (aka I'm pretty sure you're out the money) but perhaps if they are seeing a trend in your neighborhood or w/ that specific delivery person it'll help make a case/result in something.
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I don't think PayPal would help you out in this situation. If you filed a complaint, they'd ask the person who shipped the item for proof of delivery. Since the USPS says it was delivered, PayPal would go with that.
In some cases I've had the postal guy leave one of those pink slips in my mailbox that says i have to actually go to the PO and pick up my package. Other times they have put the item in between the screen door and wood door on the back entrance to my house (which is off the street).
I think it's mostly at the discretion of the delivery guy.
Hopefully this is just a mix-up and your package is at the PO and it's just a simple postage due issue. Good luck to you.
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I would go through USPS and file a claim. I did that with a damaged item I got from England...it was solved quickly.
I do want to make note of something....there was a story on the news (I am in NJ, so this was NYC Fox 5) about a woman who had two computers stolen. She contacted UPS and saw that someone forged her signature. But nobody would help her until the news got involved. It is a shame really that some people will steal mail. I guess I am lucky since the mail is delivered around 4:30 in my town, so someone is always home. Tough break.
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