Received empty box from BestBuy.com

dadaluholla · 10-27-07, 01:05 PM

Placed an order on BestBuy.com this past week for Disney's Talespin Vol. 1 which was on sale. This morning I had a box in the mail from Best Buy, but it was empty (aside from a packlist card, and a merchandise return card). It doesn't appear that the box had been tampered with. I just sent an email to customer service explaining the situation.

Has this happened to anyone else? I'm just wondering if they will give me any problems about sending a replacement.

Mosskeeto · 10-27-07, 06:59 PM

Never had it happen to me but you probably shouldn't have opened it (since it obviously felt very light) and taken it to a B&M to show them. Sometimes the shipping invoice will show a specific weight and maybe from this they can determine it was empty.

Zbu · 10-27-07, 08:14 PM

An empty box? Probably a goof-up, but if they give you hell I'd be on the phone to my CC's customer service so fast....

grenier · 10-27-07, 09:36 PM

I had a problem once with a BestBuy.com order, according to the tracking information they delivered it to someone else's house so I called right after I saw the error. They wanted me to go up and down the street, knock on doors, and ask if someone had my package.

After waiting a week or so they finally mailed me a letter that I had to sign and mail back stating that I never received the package. All the phone conversations were pure Hell because of the outsourced customer support.

atari2600 · 10-28-07, 12:19 AM

Quote:

Originally Posted by grenier

I had a problem once with a BestBuy.com order, according to the tracking information they delivered it to someone else's house so I called right after I saw the error. They wanted me to go up and down the street, knock on doors, and ask if someone had my package.

are you serious?!

grenier · 10-28-07, 10:33 AM

Quote:

Originally Posted by atari2600

are you serious?!

Yup, I thought they were kidding when they told me that.

Groucho · 10-28-07, 11:57 AM

Quote:

Originally Posted by dadaluholla

Received empty box from BestBuy.com

I'm pretty sure posting here about it isn't going to rectify the situation one way or the other.

pmreed · 10-28-07, 12:06 PM

I had a similar situation when a mailer arrived from Buy.com with only one of two DVDs I ordered in it. At first I thought It had been tampered with; turns out the mailer was never sealed. I guess one DVD slipped out in transit. I emailed Buy.com customer service and within a day they mailed out a replacement. I've found most vendors are responsive to claims if you're polite about your problem. Heck, I had a whole box of 14 DVDs that never arrived from DD; and they resolved it after a phone call. In that case emails didn't work; had to call.

grenier · 10-28-07, 12:57 PM

Quote:

Originally Posted by pmreed

I've found most vendors are responsive to claims if you're polite about your problem.

I was very polite with Best Buy, I know you're probably not implying otherwise, but it was annoying that they didn't seem to believe me.

shacmasta · 10-28-07, 02:21 PM

Well, I just recieved a copy of the paperback book "girls", Instead of my jungle book lithographs. Barnes and nobles basically told me to send the book back and re-order the item, and when said re-order happens they will upgrade my shipping to the next best option....what a bunch of champs, I say!

dadaluholla · 10-31-07, 11:17 AM

After a couple emails back and forth, Best buy is sending me out a replacement. So unless it shows up empty as well, it looks like things might work out.

DJ_Longfellow · 10-31-07, 12:38 PM

That happened with FRY'S.com before....sent me an empty box, they may me reorder the product, then they credited my account for the "lost" product. It was quite a hassle as I had two charges on my account for a while.

10-27-07, 01:05 PM	#1
dadaluholla DVD Talk Limited Edition Join Date: Mar 2005 Location: Wilmington, OH Posts: 5,449	Received empty box from BestBuy.com Placed an order on BestBuy.com this past week for Disney's Talespin Vol. 1 which was on sale. This morning I had a box in the mail from Best Buy, but it was empty (aside from a packlist card, and a merchandise return card). It doesn't appear that the box had been tampered with. I just sent an email to customer service explaining the situation. Has this happened to anyone else? I'm just wondering if they will give me any problems about sending a replacement.

10-28-07, 02:21 PM	#10
shacmasta DVD Talk Special Edition Join Date: Sep 2003 Location: Queens, New York Posts: 1,383	Well, I just recieved a copy of the paperback book "girls", Instead of my jungle book lithographs. Barnes and nobles basically told me to send the book back and re-order the item, and when said re-order happens they will upgrade my shipping to the next best option....what a bunch of champs, I say! __________________ My Wrestling & Mixed Martial Arts DVD Collection..... My Movie Collection on DVD..... My Tv Shows on DVD Collection.....

10-31-07, 12:38 PM	#12
DJ_Longfellow DVD Talk Limited Edition Join Date: Jun 2000 Location: Michigan Posts: 6,576	That happened with FRY'S.com before....sent me an empty box, they may me reorder the product, then they credited my account for the "lost" product. It was quite a hassle as I had two charges on my account for a while. __________________ XBOX Gamertag: DJ Doubledown PS3 Gamertag: Johnnie5

10-27-07, 06:59 PM	#2
Mosskeeto DVD Talk Special Edition Join Date: Oct 2006 Posts: 1,419	Never had it happen to me but you probably shouldn't have opened it (since it obviously felt very light) and taken it to a B&M to show them. Sometimes the shipping invoice will show a specific weight and maybe from this they can determine it was empty.

10-27-07, 08:14 PM	#3
Zbu Senior Member Join Date: Sep 2007 Location: Michigan Posts: 521	An empty box? Probably a goof-up, but if they give you hell I'd be on the phone to my CC's customer service so fast....

10-27-07, 09:36 PM	#4
grenier DVD Talk Special Edition Join Date: Nov 2002 Posts: 1,005	I had a problem once with a BestBuy.com order, according to the tracking information they delivered it to someone else's house so I called right after I saw the error. They wanted me to go up and down the street, knock on doors, and ask if someone had my package. After waiting a week or so they finally mailed me a letter that I had to sign and mail back stating that I never received the package. All the phone conversations were pure Hell because of the outsourced customer support.

10-28-07, 12:06 PM	#8
pmreed Senior Member Join Date: May 1999 Location: FL Posts: 472	I had a similar situation when a mailer arrived from Buy.com with only one of two DVDs I ordered in it. At first I thought It had been tampered with; turns out the mailer was never sealed. I guess one DVD slipped out in transit. I emailed Buy.com customer service and within a day they mailed out a replacement. I've found most vendors are responsive to claims if you're polite about your problem. Heck, I had a whole box of 14 DVDs that never arrived from DD; and they resolved it after a phone call. In that case emails didn't work; had to call.

10-31-07, 11:17 AM	#11
dadaluholla DVD Talk Limited Edition Join Date: Mar 2005 Location: Wilmington, OH Posts: 5,449	After a couple emails back and forth, Best buy is sending me out a replacement. So unless it shows up empty as well, it looks like things might work out.