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Old 10-27-07, 01:05 PM   #1
dadaluholla
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Received empty box from BestBuy.com

Placed an order on BestBuy.com this past week for Disney's Talespin Vol. 1 which was on sale. This morning I had a box in the mail from Best Buy, but it was empty (aside from a packlist card, and a merchandise return card). It doesn't appear that the box had been tampered with. I just sent an email to customer service explaining the situation.

Has this happened to anyone else? I'm just wondering if they will give me any problems about sending a replacement.
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Old 10-27-07, 06:59 PM   #2
Mosskeeto
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Never had it happen to me but you probably shouldn't have opened it (since it obviously felt very light) and taken it to a B&M to show them. Sometimes the shipping invoice will show a specific weight and maybe from this they can determine it was empty.
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Old 10-27-07, 08:14 PM   #3
Zbu
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An empty box? Probably a goof-up, but if they give you hell I'd be on the phone to my CC's customer service so fast....
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Old 10-27-07, 09:36 PM   #4
grenier
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I had a problem once with a BestBuy.com order, according to the tracking information they delivered it to someone else's house so I called right after I saw the error. They wanted me to go up and down the street, knock on doors, and ask if someone had my package.

After waiting a week or so they finally mailed me a letter that I had to sign and mail back stating that I never received the package. All the phone conversations were pure Hell because of the outsourced customer support.
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Old 10-28-07, 12:19 AM   #5
atari2600
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Quote:
Originally Posted by grenier
I had a problem once with a BestBuy.com order, according to the tracking information they delivered it to someone else's house so I called right after I saw the error. They wanted me to go up and down the street, knock on doors, and ask if someone had my package.
are you serious?!
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Old 10-28-07, 10:33 AM   #6
grenier
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Quote:
Originally Posted by atari2600
are you serious?!
Yup, I thought they were kidding when they told me that.
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Old 10-28-07, 11:57 AM   #7
Groucho
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Quote:
Originally Posted by dadaluholla
Received empty box from BestBuy.com
I'm pretty sure posting here about it isn't going to rectify the situation one way or the other.
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Old 10-28-07, 12:06 PM   #8
pmreed
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I had a similar situation when a mailer arrived from Buy.com with only one of two DVDs I ordered in it. At first I thought It had been tampered with; turns out the mailer was never sealed. I guess one DVD slipped out in transit. I emailed Buy.com customer service and within a day they mailed out a replacement. I've found most vendors are responsive to claims if you're polite about your problem. Heck, I had a whole box of 14 DVDs that never arrived from DD; and they resolved it after a phone call. In that case emails didn't work; had to call.
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Old 10-28-07, 12:57 PM   #9
grenier
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Quote:
Originally Posted by pmreed
I've found most vendors are responsive to claims if you're polite about your problem.
I was very polite with Best Buy, I know you're probably not implying otherwise, but it was annoying that they didn't seem to believe me.
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Old 10-28-07, 02:21 PM   #10
shacmasta
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Well, I just recieved a copy of the paperback book "girls", Instead of my jungle book lithographs. Barnes and nobles basically told me to send the book back and re-order the item, and when said re-order happens they will upgrade my shipping to the next best option....what a bunch of champs, I say!
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Old 10-31-07, 11:17 AM   #11
dadaluholla
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After a couple emails back and forth, Best buy is sending me out a replacement. So unless it shows up empty as well, it looks like things might work out.
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Old 10-31-07, 12:38 PM   #12
DJ_Longfellow
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That happened with FRY'S.com before....sent me an empty box, they may me reorder the product, then they credited my account for the "lost" product. It was quite a hassle as I had two charges on my account for a while.
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