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Old 10-01-07, 05:16 PM   #1
sldvd
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How does Amazon deal with defective DVDs?

When they send you the replacement, do they actually remove the shrinkwrap like some other stores do?
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Old 10-01-07, 05:51 PM   #2
Kevin M. Dean
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No, they send you a normal package just like the first one. Why would a company remove the shrinkwrap on a replacement?
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Old 10-01-07, 06:49 PM   #3
Sweet Baby James
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Quote:
Originally Posted by Kevin M. Dean
No, they send you a normal package just like the first one. Why would a company remove the shrinkwrap on a replacement?
B&M stores remove the shrinkwrap so that you cannot return it later for a refund.
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Old 10-01-07, 07:47 PM   #4
joe_b
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Wal-Mart certainly has this policy. I returned a DVD there once and watched in horror as the sales lady pulled out a foot long metal file and began ripping the plastic wrap from my replacement copy. She worked so fast I couldn't really stop her, I just winced.

The case was pretty mangled, so much so that I exchanged it once again and convinced a different clerk to let me remove the wrapping myself.

Last edited by joe_b; 10-01-07 at 09:01 PM.
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Old 10-01-07, 09:31 PM   #5
Kevin M. Dean
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Quote:
Originally Posted by Sweet Baby James
B&M stores remove the shrinkwrap so that you cannot return it later for a refund.
Oh OK, I was generally just thinking of which online stores do that instead of B&Ms.
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