How does Amazon deal with defective DVDs?

sldvd · 10-01-07, 05:16 PM

When they send you the replacement, do they actually remove the shrinkwrap like some other stores do?

Kevin M. Dean · 10-01-07, 05:51 PM

No, they send you a normal package just like the first one. Why would a company remove the shrinkwrap on a replacement?

Sweet Baby James · 10-01-07, 06:49 PM

Quote:

Originally Posted by Kevin M. Dean

No, they send you a normal package just like the first one. Why would a company remove the shrinkwrap on a replacement?

B&M stores remove the shrinkwrap so that you cannot return it later for a refund.

joe_b · 10-01-07, 07:47 PM

Wal-Mart certainly has this policy. I returned a DVD there once and watched in horror as the sales lady pulled out a foot long metal file and began ripping the plastic wrap from my replacement copy. She worked so fast I couldn't really stop her, I just winced.

The case was pretty mangled, so much so that I exchanged it once again and convinced a different clerk to let me remove the wrapping myself.

Kevin M. Dean · 10-01-07, 09:31 PM

Quote:

Originally Posted by Sweet Baby James

B&M stores remove the shrinkwrap so that you cannot return it later for a refund.

Oh OK, I was generally just thinking of which online stores do that instead of B&Ms.

10-01-07, 05:16 PM	#1
sldvd Member Join Date: May 2005 Posts: 158	How does Amazon deal with defective DVDs? When they send you the replacement, do they actually remove the shrinkwrap like some other stores do?

10-01-07, 05:51 PM	#2
Kevin M. Dean DVD Talk Special Edition Join Date: Sep 1999 Location: Orlando, FL Posts: 1,644	No, they send you a normal package just like the first one. Why would a company remove the shrinkwrap on a replacement? __________________ • Doctor Who Universe Episode List - Region 1 DVD Releases - updated 3-25-13

10-01-07, 07:47 PM	#4
joe_b DVD Talk Special Edition Join Date: Sep 2007 Posts: 1,519	Wal-Mart certainly has this policy. I returned a DVD there once and watched in horror as the sales lady pulled out a foot long metal file and began ripping the plastic wrap from my replacement copy. She worked so fast I couldn't really stop her, I just winced. The case was pretty mangled, so much so that I exchanged it once again and convinced a different clerk to let me remove the wrapping myself. Last edited by joe_b; 10-01-07 at 09:01 PM.