Buy.com won't send me replacement DVD

alfredog1976 · 11-17-06, 07:29 PM

I ordered about 12 dvds over a month ago from Buy.com and received all but 1. I sent them an e-mail asking if they can send me a replacement and they denied it. They sent me the following reason:

When our shipping carrier accepts a package from one of our warehouses, they
scan it and weigh it. The total scanned weight of your package at the time of
departure from our warehouse matched the weight of the products that you had
ordered therefore we are unable to approve a claim for you at this time. Per
the Buy.com shipping policy, "Title to goods passes to customer upon delivery to
the common carrier."

What kind of BS is this? I can understand if I shipped something to them and they never get it, but I never received this product, I should be entitled at least 1 replacement sent or money back. Am I wrong here? This just seems like a shady business practice. I am going to call them but I have a feeling I'm going to be wasting my time based on the e-mails that were sent to me. Has anyone here had a similar situation with Buy.com? What other options do I have if they deny me again via the phone? Thanks.

devynal · 11-17-06, 08:02 PM

Dispute the charge with your credit card company - explain that all goods were not received. I'm willing to bet Buy.com will listen to you then.

RonG617 · 11-18-06, 04:59 PM

Dispute it, the customer service sucks and they won't do anything for you anyway no matter what you do.

souvenir · 11-18-06, 05:01 PM

why not just call them? I had something that didn't show up three weeks after it supposedly shipped and they opened a claim for me for a replacement.

ben12 · 11-18-06, 09:32 PM

They should change their name to PAY.com!!!!!

calhoun07 · 11-19-06, 06:11 PM

People still order from buy.com!

The Reaper · 11-20-06, 06:55 AM

I hear that. I took a chance and ordered from them again during the Google deal, and again, I came to regret it. Horrible, horrible store.

Numanoid · 11-20-06, 05:12 PM

I order something a few times a year from Buy.com and have never had a problem.

calhoun07 · 11-20-06, 06:52 PM

Quote:

Originally Posted by Numanoid

I order something a few times a year from Buy.com and have never had a problem.

I take it you never had to contact the black hole of common sense that is their customer service department then?

dpz301 · 11-20-06, 06:59 PM

sounds like a pretty shady practice because weighing it does mean it has been changed from when it was shipped to when you go it, among other things.

calhoun07 · 11-20-06, 10:32 PM

Quote:

Originally Posted by dpz301

sounds like a pretty shady practice because weighing it does mean it has been changed from when it was shipped to when you go it, among other things.

And if all they do is weigh it to say the DVDs were in there, what's to stop somebody in the warehouse from stealing the DVDs from the case and replacing them with CD-Rs or some thing else?

buy.com always had customer service policies that benefited them more.

movieguru · 11-21-06, 06:30 AM

Quote:

Originally Posted by alfredog1976

I ordered about 12 dvds over a month ago from Buy.com and received all but 1. I sent them an e-mail asking if they can send me a replacement and they denied it. They sent me the following reason:

When our shipping carrier accepts a package from one of our warehouses, they
scan it and weigh it. The total scanned weight of your package at the time of
departure from our warehouse matched the weight of the products that you had
ordered therefore we are unable to approve a claim for you at this time. Per
the Buy.com shipping policy, "Title to goods passes to customer upon delivery to
the common carrier."

What kind of BS is this? I can understand if I shipped something to them and they never get it, but I never received this product, I should be entitled at least 1 replacement sent or money back. Am I wrong here? This just seems like a shady business practice. I am going to call them but I have a feeling I'm going to be wasting my time based on the e-mails that were sent to me. Has anyone here had a similar situation with Buy.com? What other options do I have if they deny me again via the phone? Thanks.

If you call them you need to speak the Indian dialect of where the customer service rep is taking the call from. Or you can try to speak in broken English.

11-17-06, 07:29 PM	#1
alfredog1976 Senior Member Join Date: Jun 2004 Location: Orange County, CA Posts: 887	Buy.com won't send me replacement DVD I ordered about 12 dvds over a month ago from Buy.com and received all but 1. I sent them an e-mail asking if they can send me a replacement and they denied it. They sent me the following reason: When our shipping carrier accepts a package from one of our warehouses, they scan it and weigh it. The total scanned weight of your package at the time of departure from our warehouse matched the weight of the products that you had ordered therefore we are unable to approve a claim for you at this time. Per the Buy.com shipping policy, "Title to goods passes to customer upon delivery to the common carrier." What kind of BS is this? I can understand if I shipped something to them and they never get it, but I never received this product, I should be entitled at least 1 replacement sent or money back. Am I wrong here? This just seems like a shady business practice. I am going to call them but I have a feeling I'm going to be wasting my time based on the e-mails that were sent to me. Has anyone here had a similar situation with Buy.com? What other options do I have if they deny me again via the phone? Thanks.

11-18-06, 09:32 PM	#5
ben12 DVD Talk Gold Edition Join Date: Apr 2001 Location: Where I live? Posts: 2,238	They should change their name to PAY.com!!!!! __________________ Ben Read Poop Office at http://nakedgrapecomics.com

11-19-06, 06:11 PM	#6
calhoun07 DVD Talk Legend Join Date: Oct 2001 Posts: 14,294	People still order from buy.com! __________________ You can only please a woman with a dick made out of chocolate that ejaculates money.-Rhemus Windowless vans do NOT have candy, only rape.

11-20-06, 06:59 PM	#10
dpz301 DVD Talk Special Edition Join Date: Jan 2006 Location: maryland Posts: 1,859	sounds like a pretty shady practice because weighing it does mean it has been changed from when it was shipped to when you go it, among other things. __________________ - zack the collection \| 500th DVD - Your Host, Walt Disney - Walt Disney Treasures

11-17-06, 08:02 PM	#2
devynal Senior Member Join Date: Feb 2004 Location: Minnesota Posts: 797	Dispute the charge with your credit card company - explain that all goods were not received. I'm willing to bet Buy.com will listen to you then.

11-18-06, 04:59 PM	#3
RonG617 Senior Member Join Date: Jul 2002 Posts: 574	Dispute it, the customer service sucks and they won't do anything for you anyway no matter what you do.

11-18-06, 05:01 PM	#4
souvenir Senior Member Join Date: Feb 2004 Posts: 413	why not just call them? I had something that didn't show up three weeks after it supposedly shipped and they opened a claim for me for a replacement.

11-20-06, 06:55 AM	#7
The Reaper Senior Member Join Date: Oct 2005 Location: Macon, MO Posts: 880	I hear that. I took a chance and ordered from them again during the Google deal, and again, I came to regret it. Horrible, horrible store.

11-20-06, 05:12 PM	#8
Numanoid DVD Talk Hero Join Date: Aug 2000 Location: Down in 'The Park' Posts: 27,011	I order something a few times a year from Buy.com and have never had a problem.