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Old 11-17-06, 07:29 PM   #1
alfredog1976
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Buy.com won't send me replacement DVD

I ordered about 12 dvds over a month ago from Buy.com and received all but 1. I sent them an e-mail asking if they can send me a replacement and they denied it. They sent me the following reason:

When our shipping carrier accepts a package from one of our warehouses, they
scan it and weigh it. The total scanned weight of your package at the time of
departure from our warehouse matched the weight of the products that you had
ordered therefore we are unable to approve a claim for you at this time. Per
the Buy.com shipping policy, "Title to goods passes to customer upon delivery to
the common carrier."


What kind of BS is this? I can understand if I shipped something to them and they never get it, but I never received this product, I should be entitled at least 1 replacement sent or money back. Am I wrong here? This just seems like a shady business practice. I am going to call them but I have a feeling I'm going to be wasting my time based on the e-mails that were sent to me. Has anyone here had a similar situation with Buy.com? What other options do I have if they deny me again via the phone? Thanks.
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Old 11-17-06, 08:02 PM   #2
devynal
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Dispute the charge with your credit card company - explain that all goods were not received. I'm willing to bet Buy.com will listen to you then.
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Old 11-18-06, 04:59 PM   #3
RonG617
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Dispute it, the customer service sucks and they won't do anything for you anyway no matter what you do.
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Old 11-18-06, 05:01 PM   #4
souvenir
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why not just call them? I had something that didn't show up three weeks after it supposedly shipped and they opened a claim for me for a replacement.
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Old 11-18-06, 09:32 PM   #5
ben12
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They should change their name to PAY.com!!!!!
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Old 11-19-06, 06:11 PM   #6
calhoun07
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People still order from buy.com!
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Old 11-20-06, 06:55 AM   #7
The Reaper
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I hear that. I took a chance and ordered from them again during the Google deal, and again, I came to regret it. Horrible, horrible store.
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Old 11-20-06, 05:12 PM   #8
Numanoid
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I order something a few times a year from Buy.com and have never had a problem.
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Old 11-20-06, 06:52 PM   #9
calhoun07
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Quote:
Originally Posted by Numanoid
I order something a few times a year from Buy.com and have never had a problem.
I take it you never had to contact the black hole of common sense that is their customer service department then?
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Old 11-20-06, 06:59 PM   #10
dpz301
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sounds like a pretty shady practice because weighing it does mean it has been changed from when it was shipped to when you go it, among other things.
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Old 11-20-06, 10:32 PM   #11
calhoun07
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Quote:
Originally Posted by dpz301
sounds like a pretty shady practice because weighing it does mean it has been changed from when it was shipped to when you go it, among other things.
And if all they do is weigh it to say the DVDs were in there, what's to stop somebody in the warehouse from stealing the DVDs from the case and replacing them with CD-Rs or some thing else?

buy.com always had customer service policies that benefited them more.
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Old 11-21-06, 06:30 AM   #12
movieguru
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Quote:
Originally Posted by alfredog1976
I ordered about 12 dvds over a month ago from Buy.com and received all but 1. I sent them an e-mail asking if they can send me a replacement and they denied it. They sent me the following reason:

When our shipping carrier accepts a package from one of our warehouses, they
scan it and weigh it. The total scanned weight of your package at the time of
departure from our warehouse matched the weight of the products that you had
ordered therefore we are unable to approve a claim for you at this time. Per
the Buy.com shipping policy, "Title to goods passes to customer upon delivery to
the common carrier."


What kind of BS is this? I can understand if I shipped something to them and they never get it, but I never received this product, I should be entitled at least 1 replacement sent or money back. Am I wrong here? This just seems like a shady business practice. I am going to call them but I have a feeling I'm going to be wasting my time based on the e-mails that were sent to me. Has anyone here had a similar situation with Buy.com? What other options do I have if they deny me again via the phone? Thanks.
If you call them you need to speak the Indian dialect of where the customer service rep is taking the call from. Or you can try to speak in broken English.
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