Anyones Netflix service starting to suck? - Page 6

taa455 · 01-14-05, 06:19 PM

klandersen,

It used to be that way for me, too. I had no complaints for over a year. I had always been very satisfied and even impressed with the service. But recently (since about a month ago) it has steadily worsened. Just hope you don't start see the same downhill trend.

justwantmymovies · 01-24-05, 12:10 PM

Might want to take a look at this thread now:
http://www.dvdtalk.com/forum/showthr...t=netflix+slow

I love the comment from NetFlix support:
"In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service."

And today they recv'd one of my movies so far.... I shipped them all at the same time from the same PO box....

Class316 · 01-24-05, 01:24 PM

My service seems back on track since about January 10.

BenboC · 01-24-05, 03:15 PM

My service stunk for two or three weeks, but it seems to be getting back on track the last week or so. Hey are new releases now being shipped on tuesday? Netflix used to ship them out on Monday so people would get them on release date.

justwantmymovies · 01-24-05, 03:18 PM

Well, they recvd all mine today and have now started a turn around ;-)

1 Sky Captain and the World of Tomorrow PG Sci-Fi & Fantasy Shipping today

2 First Daughter PG Romance Shipping today

3 Mean Creek R Drama Shipping today

taa455 · 01-24-05, 03:29 PM

Quote:

Originally Posted by justwantmymovies

Well, they recvd all mine today and have now started a turn around ;-)

1 Sky Captain and the World of Tomorrow PG Sci-Fi & Fantasy Shipping today

2 First Daughter PG Romance Shipping today

3 Mean Creek R Drama Shipping today

I got the notify this morning they got my last return, but they are not shipping until tomorrow. It's been like that for a while now (ship day after receiving). They say Sky Captain will ship tomorrow, which makes sense because the DVD is released tomorrow. How are they shipping yours today, one day before release?

Sky Captain is one of the few releases I haven't had to wait for. I have been waiting for King Arthur since it was released 12/21 and Garden State since it was released 12/28. Both titles are still "very long wait"

BigDan · 01-24-05, 03:59 PM

Traditionally, Netflix has been shipping new releases on Monday so the customer receives it on release day.

Netflix received five discs from me today and aren't shipping the replacements until tomorrow. They are supposed to ship the replacement for the empty envelope they sent me last week (a disc that was supposed to ship last Tuesday but didn't get to me until Saturday and got here as an empty envelope) today, but they haven't yet.

nemein · 01-25-05, 03:08 PM

I think today was the last straw (or next to the last straw as I want to give them a chance to explain

). Over the weekend I dropped 3 returns and while they would normally check in on Monday they didn't until this morning. Likewise yesterday I dropped in 2 more returns and there's no info about them (although they would usually be today). My favorite was last week when I put 2 in the mail at the same time but they got them on different days (I guess that could be due to the PO though). What really pushed it over the top for me though was AGAIN the replacements are being delayed by a day for some unexplicable reason which means AGAIN I'm most likely going to miss out on the new releases I want for the week. So I pretty much emptied out my queue and sent them a note telling them I'm starting to lose faith in their quality of service. I mean I love Netflix and have been w/ them almost since the beginning (back when they actually sold DVDs too) but the qos has gotten to the point where I might as well be going to Blockbuster to pick movies up. I mean sure Netflix has a better selection but atleast w/ BB you actually get the movies

We'll see if anything happens or what their response it. Maybe w/ enough people complaining they'll realize they have to do something or they'll start to lose alot of customers.

justwantmymovies · 01-25-05, 03:20 PM

Quote:

Originally Posted by taa455

How are they shipping yours today, one day before release?

I think because it will not get to me until Today/Tomorrow. So I can get it the day it is released. Nothing wrong with that ;-)

BenboC · 01-25-05, 03:46 PM

Crap, I guess I was wrong about my service returning to normal. Everything is getting delayed an extra day again. I really don't want them to force me to switch to BB.

BigDan · 01-25-05, 03:54 PM

Quote:

Originally Posted by nemein

We'll see if anything happens or what their response it. Maybe w/ enough people complaining they'll realize they have to do something or they'll start to lose alot of customers.

I think they want to lose you as a customer.

My service got demonstrably worse once I complained. That says to me that they want me to quit. I'm too costly a customer for them, apparently, and likely feel it's worth it to let me go (since they obviously don't consider how the heavier users are their biggest evangelists and are likely responsible for signing up others at a much cheaper price than they can otherwise obtain a new customer. Word-of-mouth is an extremely powerful marketing tool. For every noisy customer they run away, there's probably several customers Netflix will never have as a result).

It's clear that Netflix has added more customers than they can adequately service. Unless they plan to expand their processing ability significantly and quickly, their best course of action would be to jettison the heavier users.

masetodd · 01-25-05, 03:55 PM

It's obvious this is happening to most of the heavy users. I've learned to stop complaining and just deal with it. I can still get around 15 movies/month which is plenty for the $20 I'm paying them. If service further declines, then at least there are other options available.

justwantmymovies · 01-25-05, 03:56 PM

I am wondering also if they have gotten so busy, with all the advertising they have been doing, that it is not them intentionally slowing down. But, maybe they just lack the employees to handle the influx of new customers???

justwantmymovies · 01-25-05, 03:58 PM

Quote:

Originally Posted by BigDan

My service got demonstrably worse once I complained.

Did it ever get better after that??

Talkin2Phil · 01-25-05, 04:12 PM

Investors ain't happy either:

justwantmymovies · 01-25-05, 04:14 PM

Yes, but investors are concerned with Profit... So.... Stop sending DVD's as fast???

Saves money, more profit ;-)

Sanitarium · 01-25-05, 04:19 PM

Recently they haven't been sending me movies in the order that they're in my queue. I had Unsolved Mysteries - Ghosts in my queue. They sent me the first 3 discs, I sent them back expecting to get the 4th disc next. Wrong. The web site site says it's available yet they send me other stuff from my queue. Add this to the delays once they receive a disc and I'm canceling at the end of this month.

number6 · 01-25-05, 05:12 PM

I switched from 3 to 5 dvds in October. I was averaging about 26 disc a month from October - December. In January it suddenly started getting slower and I've been missing the new releases on Tuesday because of it.
The following have been at the top of my queue since they were released yet because of the way Netflix has been receiving and shipping my discs I keep missing out on them. I suspect that they are holding my discs becuse of the frequency of my rentals. I complained but after reading this thread, I'm not sure that was a good thing. I used to have a 1 or 2 day turnaround. but I sent back 2 discs on Thursday and they still have not acknowledged receipt.

Shaun of the Dead R Horror Very Long Wait
Harold and Kumar Go to White Castle UR Comedy Very Long Wait
Friday Night Lights PG-13 Drama Very Long Wait
Garden State R Comedy Very Long Wait
King Arthur UR Action & Adventure Very Long Wait
Wimbledon PG-13 Romance Very Long Wait
Napoleon Dynamite Very Long Wait

darqleo · 01-25-05, 06:04 PM

Quote:

Originally Posted by number6

Shaun of the Dead R Horror Very Long Wait
Napoleon Dynamite Very Long Wait

Same here with these two. Either they have like 3 copies circulating, or people are holding on to them for weeks.

Dan1boy · 01-25-05, 06:13 PM

I switched to Blockbuster two weeks ago, cancelled Netflix, and couldn't be happier. Distro center is in the same town, 2 free e-coupons a month to print out take to my local store, impressive selection (comparable to NF, more special editions) and $3 cheaper.

My luck could change, I'm cognizant of that. But I'm impressed so far.

Phil L. · 01-25-05, 06:24 PM

For those that have Blockbuster:

How many titles does Blockbuster claim to have available?
How is their indie and foreign selection?
Would they have a title such as "Romance" available?

So far I'm still ok with my Netflix service. If I have a disk in the mail on mon., I have a new release in my home on wed.
Last week I got Friday Night Lights and The Forgotten with no problem.

taa455 · 01-25-05, 06:30 PM

Quote:

Originally Posted by justwantmymovies

I think because it will not get to me until Today/Tomorrow. So I can get it the day it is released. Nothing wrong with that ;-)

My point was why are they shipping yours on Monday when the same title for me is not shipping till Tuesday?

justwantmymovies · 01-25-05, 06:59 PM

;-) Well, Maybe because they don't have enough employees??? Maybe they are cheating you??? My guess is they have so many new customers they can't keep up with the load. Possibly the system allocates a movie for you, but the guy actually sending it to you can't get to it until the system automatically sets it to tomorrow??

MBuhmann · 01-25-05, 07:05 PM

Quote:

Originally Posted by Phil L.

How many titles does Blockbuster claim to have available?
How is their indie and foreign selection?
Would they have a title such as "Romance" available?

Not to sound like a complete a$$ (can we say ass?) but did you check out Blockbuster.com?

There it lists they have over 30,000 movies, up to 3 discs out at a time, all for $14.99.

As for Romance I did a search and it didn't come up.

ResIpsa · 01-25-05, 09:59 PM

I just cancelled Netflix and signed up for Blockbuster. It hurts because I really dislike Blockbuster but Netflix sent me two (!) wrong DVDs in today's mail and that was the final straw for me (after 2 months of increasingly s-l-o-w turnaround and all new releases invariably being "long-waited" on my queue).

Good thing I printed out my Netflix queue (55 titles) before cancelling since the queue disappeared immediately and without warning. Blockbuster seems to have all the titles I had in my Netflix queue (including Criterions and other more obscure titles) so maybe I will finally get to see something released after 11/23/04.

01-24-05, 03:15 PM	#129
BenboC Member Join Date: Jan 2005 Location: Bay Area Posts: 175	My service stunk for two or three weeks, but it seems to be getting back on track the last week or so. Hey are new releases now being shipped on tuesday? Netflix used to ship them out on Monday so people would get them on release date. __________________ DVD Collection

01-25-05, 03:08 PM	#133
nemein Moderator Join Date: Sep 1999 Location: 1bit away from total disaster Posts: 32,699	I think today was the last straw (or next to the last straw as I want to give them a chance to explain ). Over the weekend I dropped 3 returns and while they would normally check in on Monday they didn't until this morning. Likewise yesterday I dropped in 2 more returns and there's no info about them (although they would usually be today). My favorite was last week when I put 2 in the mail at the same time but they got them on different days (I guess that could be due to the PO though). What really pushed it over the top for me though was AGAIN the replacements are being delayed by a day for some unexplicable reason which means AGAIN I'm most likely going to miss out on the new releases I want for the week. So I pretty much emptied out my queue and sent them a note telling them I'm starting to lose faith in their quality of service. I mean I love Netflix and have been w/ them almost since the beginning (back when they actually sold DVDs too) but the qos has gotten to the point where I might as well be going to Blockbuster to pick movies up. I mean sure Netflix has a better selection but atleast w/ BB you actually get the movies We'll see if anything happens or what their response it. Maybe w/ enough people complaining they'll realize they have to do something or they'll start to lose alot of customers. __________________ "The American people will never knowingly adopt socialism, but under the name of liberalism, they will adopt every fragment of the socialist program until one day America will be a socialist nation without ever knowing how it happened." -- Norman Thomas, Socialist Party of America "Do the right thing even if it means dying like a dog when no one's there to see you do it." - Vice Admiral James Bond Stockdale My Countdown Counting down to: End of the 5th world age 1125 days 8 hours 58 minutes Last edited by nemein; 01-25-05 at 03:23 PM.

01-25-05, 03:55 PM	#137
masetodd Senior Member Join Date: Jun 2003 Location: Bay Area, CA Posts: 378	It's obvious this is happening to most of the heavy users. I've learned to stop complaining and just deal with it. I can still get around 15 movies/month which is plenty for the $20 I'm paying them. If service further declines, then at least there are other options available. __________________ The Crook

01-25-05, 04:12 PM	#140
Talkin2Phil Senior Member Join Date: May 2004 Location: Nashvegas Posts: 615	Investors ain't happy either: __________________ “Pseudo-scientific fairy tales supply the public with what is wants: truisms, clichés, stereotypes, all sufficiently costumed and made “wonderful” so that the reader may sink into a safe state of surprise and at the same not be jostled out of his philosophy of life.” Stanislaw Lem, His Master’s Voice 1968.

01-25-05, 05:12 PM	#143
number6 Member Join Date: Sep 2000 Location: Yada, Yada, Yada, NY Posts: 124	slowed down to a crawl I switched from 3 to 5 dvds in October. I was averaging about 26 disc a month from October - December. In January it suddenly started getting slower and I've been missing the new releases on Tuesday because of it. The following have been at the top of my queue since they were released yet because of the way Netflix has been receiving and shipping my discs I keep missing out on them. I suspect that they are holding my discs becuse of the frequency of my rentals. I complained but after reading this thread, I'm not sure that was a good thing. I used to have a 1 or 2 day turnaround. but I sent back 2 discs on Thursday and they still have not acknowledged receipt. Shaun of the Dead R Horror Very Long Wait Harold and Kumar Go to White Castle UR Comedy Very Long Wait Friday Night Lights PG-13 Drama Very Long Wait Garden State R Comedy Very Long Wait King Arthur UR Action & Adventure Very Long Wait Wimbledon PG-13 Romance Very Long Wait Napoleon Dynamite Very Long Wait __________________ I am not a number. I am a Free Man! View the prisoner's DVD Collection

01-14-05, 06:19 PM	#126
taa455 DVD Talk Platinum Edition Join Date: Jan 2003 Location: Tennessee, USA Posts: 3,423	klandersen, It used to be that way for me, too. I had no complaints for over a year. I had always been very satisfied and even impressed with the service. But recently (since about a month ago) it has steadily worsened. Just hope you don't start see the same downhill trend.

01-24-05, 12:10 PM	#127
justwantmymovies Cool New Member Join Date: Jun 2001 Posts: 31	Might want to take a look at this thread now: http://www.dvdtalk.com/forum/showthr...t=netflix+slow I love the comment from NetFlix support: "In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service." And today they recv'd one of my movies so far.... I shipped them all at the same time from the same PO box....

01-24-05, 01:24 PM	#128
Class316 DVD Talk Gold Edition Join Date: Dec 2002 Posts: 2,731	My service seems back on track since about January 10.

01-24-05, 03:18 PM	#130
justwantmymovies Cool New Member Join Date: Jun 2001 Posts: 31	Well, they recvd all mine today and have now started a turn around ;-) 1 Sky Captain and the World of Tomorrow PG Sci-Fi & Fantasy Shipping today 2 First Daughter PG Romance Shipping today 3 Mean Creek R Drama Shipping today

01-24-05, 03:59 PM	#132
BigDan DVD Talk Special Edition Join Date: Feb 2001 Location: Plano, TX Posts: 1,148	Traditionally, Netflix has been shipping new releases on Monday so the customer receives it on release day. Netflix received five discs from me today and aren't shipping the replacements until tomorrow. They are supposed to ship the replacement for the empty envelope they sent me last week (a disc that was supposed to ship last Tuesday but didn't get to me until Saturday and got here as an empty envelope) today, but they haven't yet.

01-25-05, 03:46 PM	#135
BenboC Member Join Date: Jan 2005 Location: Bay Area Posts: 175	Crap, I guess I was wrong about my service returning to normal. Everything is getting delayed an extra day again. I really don't want them to force me to switch to BB.

01-25-05, 03:56 PM	#138
justwantmymovies Cool New Member Join Date: Jun 2001 Posts: 31	I am wondering also if they have gotten so busy, with all the advertising they have been doing, that it is not them intentionally slowing down. But, maybe they just lack the employees to handle the influx of new customers???

01-25-05, 04:14 PM	#141
justwantmymovies Cool New Member Join Date: Jun 2001 Posts: 31	Yes, but investors are concerned with Profit... So.... Stop sending DVD's as fast??? Saves money, more profit ;-)

01-25-05, 04:19 PM	#142
Sanitarium Senior Member Join Date: Dec 2004 Location: Minnesota Posts: 527	Recently they haven't been sending me movies in the order that they're in my queue. I had Unsolved Mysteries - Ghosts in my queue. They sent me the first 3 discs, I sent them back expecting to get the 4th disc next. Wrong. The web site site says it's available yet they send me other stuff from my queue. Add this to the delays once they receive a disc and I'm canceling at the end of this month.

01-25-05, 06:13 PM	#145
Dan1boy DVD Talk Special Edition Join Date: Jul 2003 Location: Surf City, CA Posts: 1,189	I switched to Blockbuster two weeks ago, cancelled Netflix, and couldn't be happier. Distro center is in the same town, 2 free e-coupons a month to print out take to my local store, impressive selection (comparable to NF, more special editions) and $3 cheaper. My luck could change, I'm cognizant of that. But I'm impressed so far.

01-25-05, 06:24 PM	#146
Phil L. DVD Talk Hall of Fame Join Date: Jan 2002 Location: Exit 151 Posts: 9,048	For those that have Blockbuster: How many titles does Blockbuster claim to have available? How is their indie and foreign selection? Would they have a title such as "Romance" available? So far I'm still ok with my Netflix service. If I have a disk in the mail on mon., I have a new release in my home on wed. Last week I got Friday Night Lights and The Forgotten with no problem.

01-25-05, 06:59 PM	#148
justwantmymovies Cool New Member Join Date: Jun 2001 Posts: 31	;-) Well, Maybe because they don't have enough employees??? Maybe they are cheating you??? My guess is they have so many new customers they can't keep up with the load. Possibly the system allocates a movie for you, but the guy actually sending it to you can't get to it until the system automatically sets it to tomorrow??

01-25-05, 09:59 PM	#150
ResIpsa Senior Member Join Date: Oct 2002 Location: Hayward, CA Posts: 457	I just cancelled Netflix and signed up for Blockbuster. It hurts because I really dislike Blockbuster but Netflix sent me two (!) wrong DVDs in today's mail and that was the final straw for me (after 2 months of increasingly s-l-o-w turnaround and all new releases invariably being "long-waited" on my queue). Good thing I printed out my Netflix queue (55 titles) before cancelling since the queue disappeared immediately and without warning. Blockbuster seems to have all the titles I had in my Netflix queue (including Criterions and other more obscure titles) so maybe I will finally get to see something released after 11/23/04.