Anyones Netflix service starting to suck? - Page 19

chris_sc77 · 08-09-07, 05:11 PM

Well, my netflix service has turned to shit the past two weeks.
I've been a member for more than a year now but the service the past two or 3 weeks has been inexcusable.
Movies take forever when they used to take 1 day to ship to me. now they take 3 or 4 days and they seem to have to ship my movies from farther locations now so therefore i get only about half the amount of movies i used to get.
Looks like it might be time to switch to blockbuster if netflix keeps this shit up!!!

nemein · 08-09-07, 08:43 PM

What type of titles are you renting? One thing I've noticed is usually the more odd/rare/limited the title, it seems to have a greater chance of coming from further away. Just a thought... for the record my Netflix service has been about the same as usual for the past couple of months (usually 5-6/week on the 3 out plan).

rexinnih · 08-10-07, 10:02 AM

Seems to go in waves for me. Usually pretty quick on turn around but sometimes there's a few days of nothing.

chris_sc77 · 08-10-07, 11:59 AM

Quote:

Originally Posted by nemein

What type of titles are you renting? One thing I've noticed is usually the more odd/rare/limited the title, it seems to have a greater chance of coming from further away. Just a thought... for the record my Netflix service has been about the same as usual for the past couple of months (usually 5-6/week on the 3 out plan).

Yeah thats the thing, because I am having to wait 3 or 4 days for movies like Lonely Hearts, Behind the mask, Wargames, Reno 911: miami, Flatliners.
I understand if like an obscure foreign film takes a lil' longer but not for some of the stuff ive been having to wait for.

Ephemeral_Life · 08-10-07, 01:58 PM

My netflix service has been fairly consistent. I had a brief period of shipping delays and an increase in short and long wait titles earlier this summer, but that has since disappeared.

EdTheRipper · 09-14-07, 08:46 PM

I've had a lot of headaches with Netflix lately. I'm on the 7 at a time plan. The way I've had my account working for months is I've been getting all 7 in at the same time and returning all 7 at the same time. On Sundays I'd add some new releases to the top of my queue and they'd ship on Monday or Tuesday. No problems, everything was running smoothly. And then it happened....

I dropped 7 titles in a local mailbox on a Sunday morning. 2 arrived at Netflix on Tuesday. The other 5? Vanished. They never made it back to Netflix. I had to wait nearly a week to get them cleared from my queue and reported as lost. I was told that the discs were not my responsibility, accidents happen and that there would be no repercussions on my account. I believed the CSR whom told me that. Since then, I have been having issues. I returned 7 in one day to see 3 replacements ship the next day, 2 to ship the following day and 2 to ship the day after that from locations that aren't quite local. As for getting new releases from the top of my queue? Not happening anymore. They're digging deeper into my queue for titles to ship and allowing the new releases at the top to go from "short wait" to "very long wait". I called tonight to address these issues with a CSR and was told that there are no problems with my account. Said CSR also told me that I should read the terms of service to help further understand shipping allocations and the terms regarding my other issues. Basically reading the terms of service told me that Netflix can do whatever they want, whenever they want.

I hate to be a pessimist but I can't believe that these issues with my service are just a coincidence and not somehow related to the 5 missing movies.

cpgator · 09-17-07, 04:06 PM

Just signed up recently, so I don't have the experience as some others here - but so far, so good. I return a DVD on Monday, and have a new one in my mailbox on Wed.

Lunatikk · 09-17-07, 04:24 PM

for the last month or so, there have been delays getting movies sent on saturdays. they receive one of mine saturday, but don't ship my next one until monday.

Tracer Bullet · 09-17-07, 07:22 PM

Quote:

Originally Posted by Lunatikk

for the last month or so, there have been delays getting movies sent on saturdays. they receive one of mine saturday, but don't ship my next one until monday.

Wow, my local distributor never receives or sends out movies on Saturday- I thought that was just the way Netflix operated.

ResIpsa · 09-17-07, 07:53 PM

Same here, in my two years (off and on) with Netflix, I have never seen any activity acknowledged by them on a Saturday.

ResIpsa · 09-17-07, 07:56 PM

Quote:

Originally Posted by cpgator

Just signed up recently, so I don't have the experience as some others here - but so far, so good. I return a DVD on Monday, and have a new one in my mailbox on Wed.

Ah yes, the Netflix "honeymoon" period. Sweet, sweet innocent times .....

Ginwen · 09-17-07, 08:20 PM

I'm new, but they still never send anything on Saturdays. I just figured that's how it works.

EdTheRipper · 09-17-07, 08:42 PM

Quote:

Originally Posted by Lunatikk

for the last month or so, there have been delays getting movies sent on saturdays. they receive one of mine saturday, but don't ship my next one until monday.

In the 14 months I've been with Netflix, I've never had any sort of movement on a Saturday. Nothing checked in, nothing shipped.

Lunatikk · 09-17-07, 10:33 PM

oh.. maybe ive been oblivious then, but i thought I was getting movies sent saturday arriving monday. those must have been ones that shipped on friday and took longer

Alternative3 · 09-18-07, 11:33 AM

I apologize if someone else has posted this idea. I don’t have time to read every post in this thread.

Here is a solution to getting some movies faster. I had a Netflix CSR recommend this to me and I have been using this for a long time now with no problems.

I live in Olathe, KS so the Kansas City distribution center is real close. 99% of my movies are back to them in one day.

When returning movies, what I do is put two movies in one envelope and then keep the extra envelope and put it off to the side.

When I get a movie from New Jersey, Oregon, Hawaii, etc. I throw away the envelope that’s addressed to that far away city and put the movie in the envelope addressed to Kansas City that I saved.

That way the returned movie gets back quicker and I get my next movie quicker (Unless of course if the next movie is coming from a far away city). Nonetheless though, I still return movies faster that way.

EdTheRipper · 09-18-07, 11:51 AM

Every time I receive a Netflix movie from a non-local distribution center for some reason, they always wind up at my local center. Because there's no way a movie can make it from Providence RI to California in a day. They've got to be going to the local center in Worcester because they're almost always checked in the very next day after I mail them out.

ResIpsa · 09-18-07, 03:24 PM

Quote:

Originally Posted by Alternative3

I apologize if someone else has posted this idea. I don’t have time to read every post in this thread.

Here is a solution to getting some movies faster. I had a Netflix CSR recommend this to me and I have been using this for a long time now with no problems.

I live in Olathe, KS so the Kansas City distribution center is real close. 99% of my movies are back to them in one day.

When returning movies, what I do is put two movies in one envelope and then keep the extra envelope and put it off to the side.

When I get a movie from New Jersey, Oregon, Hawaii, etc. I throw away the envelope that’s addressed to that far away city and put the movie in the envelope addressed to Kansas City that I saved.

That way the returned movie gets back quicker and I get my next movie quicker (Unless of course if the next movie is coming from a far away city). Nonetheless though, I still return movies faster that way.

I do this too on the rare occasion that I get a disc from a distant distribution center but I have heard/read that the post office doesn't pay attention to the actual address on the return envelopes - they simply direct all the red envelopes to the nearest distribution center anyway. This makes sense because the printed addressee on the return envelopes does specify "nearest Netflix facility" or words to that effect.

The CSR probably already knows this and offers this advice because it gets you to stuff two disc in one envelope, thereby lowering the postage incurred by Netflix (or does it? these new postal rates are hard to follow).

Alternative3 · 09-18-07, 03:49 PM

Quote:

Originally Posted by ResIpsa

I do this too on the rare occasion that I get a disc from a distant distribution center but I have heard/read that the post office doesn't pay attention to the actual address on the return envelopes - they simply direct all the red envelopes to the nearest distribution center anyway. This makes sense because the printed addressee on the return envelopes does specify "nearest Netflix facility" or words to that effect.

The CSR probably already knows this and offers this advice because it gets you to stuff two disc in one envelope, thereby lowering the postage incurred by Netflix (or does it? these new postal rates are hard to follow).

That is true! It does say 'nearest Netflix facility'. I wonder how long thats been going on. I know in the past some movies of mine took 2,3, 4 days to get returned. I would have to assume in the past they went to the cities they came from. The CSR I talked to gave me that impression at least. Either way I am still gonna return all my movies in an envelope addressed Kansas City.

C-Mart · 09-19-07, 01:12 AM

So I'm just starting back up on Netflix and I have a quick question... If I have a movie as #1 on my list with any kind of "wait" period on it, does Netflix go down the queue until they find one available and send that one out? Or do they actually wait until the priority title is available? I think they go down the list, but I couldn't find anything that said that on the website.

Gerry P. · 09-19-07, 02:41 AM

Quote:

Originally Posted by C-Mart

So I'm just starting back up on Netflix and I have a quick question... If I have a movie as #1 on my list with any kind of "wait" period on it, does Netflix go down the queue until they find one available and send that one out? Or do they actually wait until the priority title is available? I think they go down the list, but I couldn't find anything that said that on the website.

They go down the list.

I always stock the top of my queue with wait listed items.

nemein · 09-19-07, 06:13 AM

Quote:

Originally Posted by Gerry P.

They go down the list.

I always stock the top of my queue with wait listed items.

Yep, that's what always seems to works best. Unless you absolutely need/want a particular title (and it happens to be available now) put the wait list items, and new releases, at the top and then list everything else.

RichC2 · 09-26-07, 11:38 AM

Thats what I've been doing, it isn't helping so much with the HD titles (Knocked Up is already set to Very Long Wait).

I haven't had many service issues with Netflix thus far, but their stocking of popular titles in HD is subpar and disappointing..

EdTheRipper · 09-26-07, 08:42 PM

For the first time in as long as I can remember, I had several movies ship yesterday from my local distribution center and only received one of the titles today. I'm hoping the others arrive tomorrow.

Lunatikk · 09-26-07, 09:56 PM

happened to me today as well, I was expecting a couple and nothing showed.

EdTheRipper · 09-27-07, 09:40 PM

Got the rest of mine today. I'm hoping this was an isolated incident and not the start of a new trend.

08-09-07, 08:43 PM	#452
nemein Moderator Join Date: Sep 1999 Location: 1bit away from total disaster Posts: 32,700	What type of titles are you renting? One thing I've noticed is usually the more odd/rare/limited the title, it seems to have a greater chance of coming from further away. Just a thought... for the record my Netflix service has been about the same as usual for the past couple of months (usually 5-6/week on the 3 out plan). __________________ "The American people will never knowingly adopt socialism, but under the name of liberalism, they will adopt every fragment of the socialist program until one day America will be a socialist nation without ever knowing how it happened." -- Norman Thomas, Socialist Party of America "Do the right thing even if it means dying like a dog when no one's there to see you do it." - Vice Admiral James Bond Stockdale My Countdown Counting down to: End of the 5th world age 1125 days 5 hours 2 minutes Last edited by nemein; 08-10-07 at 10:33 AM.

08-10-07, 10:02 AM	#453
rexinnih DVD Talk Limited Edition Join Date: Sep 1999 Location: Relocated to Pacific NW Posts: 5,194	Seems to go in waves for me. Usually pretty quick on turn around but sometimes there's a few days of nothing. __________________ On the outside lookin in, and it's funny.

08-10-07, 01:58 PM	#455
Ephemeral_Life Senior Member Join Date: Oct 2003 Posts: 483	My netflix service has been fairly consistent. I had a brief period of shipping delays and an increase in short and long wait titles earlier this summer, but that has since disappeared. __________________ "As the Republic grew, however, the Great Senate became corrupted, and the Jedi who interfered were denounced as traitors. Wars and terrorism increased to the point where citizens welcomed a police state, and the tyrannical First Galactic Empire was born." - George Lucas, The Adventures of the Starkiller (Episode One): “The Star Wars”

09-14-07, 08:46 PM	#456
EdTheRipper DVD Talk Limited Edition Join Date: Nov 2005 Location: Rhode Island Posts: 5,389	I've had a lot of headaches with Netflix lately. I'm on the 7 at a time plan. The way I've had my account working for months is I've been getting all 7 in at the same time and returning all 7 at the same time. On Sundays I'd add some new releases to the top of my queue and they'd ship on Monday or Tuesday. No problems, everything was running smoothly. And then it happened.... I dropped 7 titles in a local mailbox on a Sunday morning. 2 arrived at Netflix on Tuesday. The other 5? Vanished. They never made it back to Netflix. I had to wait nearly a week to get them cleared from my queue and reported as lost. I was told that the discs were not my responsibility, accidents happen and that there would be no repercussions on my account. I believed the CSR whom told me that. Since then, I have been having issues. I returned 7 in one day to see 3 replacements ship the next day, 2 to ship the following day and 2 to ship the day after that from locations that aren't quite local. As for getting new releases from the top of my queue? Not happening anymore. They're digging deeper into my queue for titles to ship and allowing the new releases at the top to go from "short wait" to "very long wait". I called tonight to address these issues with a CSR and was told that there are no problems with my account. Said CSR also told me that I should read the terms of service to help further understand shipping allocations and the terms regarding my other issues. Basically reading the terms of service told me that Netflix can do whatever they want, whenever they want. I hate to be a pessimist but I can't believe that these issues with my service are just a coincidence and not somehow related to the 5 missing movies. __________________ The only time you should care about a woman's age is if she is too young for you and I am not robbing the cradle. If anything I am robbing the grave.

09-17-07, 08:20 PM	#462
Ginwen DVD Talk Limited Edition Join Date: May 2002 Location: right behind you Posts: 5,869	I'm new, but they still never send anything on Saturdays. I just figured that's how it works. __________________ DVD Profiler \| DVD Aficionado \| My Music on LastFM My 2009 October Horror Challenge List \| Unwatched list for October My Countdown Counting down to: It's the end of the world as we know it, and I feel fine! 1125 days 5 hours 3 minutes

08-09-07, 05:11 PM	#451
chris_sc77 Suspended Join Date: Nov 2006 Location: Bellefontaine, Ohio Posts: 5,628	Well, my netflix service has turned to shit the past two weeks. I've been a member for more than a year now but the service the past two or 3 weeks has been inexcusable. Movies take forever when they used to take 1 day to ship to me. now they take 3 or 4 days and they seem to have to ship my movies from farther locations now so therefore i get only about half the amount of movies i used to get. Looks like it might be time to switch to blockbuster if netflix keeps this shit up!!!

09-17-07, 04:06 PM	#457
cpgator DVD Talk Platinum Edition Join Date: May 2000 Location: Colorado Posts: 3,287	Just signed up recently, so I don't have the experience as some others here - but so far, so good. I return a DVD on Monday, and have a new one in my mailbox on Wed.

09-17-07, 04:24 PM	#458
Lunatikk DVD Talk Limited Edition Join Date: Jun 2005 Location: My Car Posts: 6,222	for the last month or so, there have been delays getting movies sent on saturdays. they receive one of mine saturday, but don't ship my next one until monday.

09-17-07, 07:53 PM	#460
ResIpsa Senior Member Join Date: Oct 2002 Location: Hayward, CA Posts: 457	Same here, in my two years (off and on) with Netflix, I have never seen any activity acknowledged by them on a Saturday.

09-17-07, 10:33 PM	#464
Lunatikk DVD Talk Limited Edition Join Date: Jun 2005 Location: My Car Posts: 6,222	oh.. maybe ive been oblivious then, but i thought I was getting movies sent saturday arriving monday. those must have been ones that shipped on friday and took longer

09-18-07, 11:33 AM	#465
Alternative3 Cool New Member Join Date: Jan 2002 Posts: 45	I apologize if someone else has posted this idea. I don’t have time to read every post in this thread. Here is a solution to getting some movies faster. I had a Netflix CSR recommend this to me and I have been using this for a long time now with no problems. I live in Olathe, KS so the Kansas City distribution center is real close. 99% of my movies are back to them in one day. When returning movies, what I do is put two movies in one envelope and then keep the extra envelope and put it off to the side. When I get a movie from New Jersey, Oregon, Hawaii, etc. I throw away the envelope that’s addressed to that far away city and put the movie in the envelope addressed to Kansas City that I saved. That way the returned movie gets back quicker and I get my next movie quicker (Unless of course if the next movie is coming from a far away city). Nonetheless though, I still return movies faster that way. Last edited by Alternative3; 09-18-07 at 11:38 AM.

09-18-07, 11:51 AM	#466
EdTheRipper DVD Talk Limited Edition Join Date: Nov 2005 Location: Rhode Island Posts: 5,389	Every time I receive a Netflix movie from a non-local distribution center for some reason, they always wind up at my local center. Because there's no way a movie can make it from Providence RI to California in a day. They've got to be going to the local center in Worcester because they're almost always checked in the very next day after I mail them out. __________________ The only time you should care about a woman's age is if she is too young for you and I am not robbing the cradle. If anything I am robbing the grave.

09-19-07, 01:12 AM	#469
C-Mart DVD Talk Platinum Edition Join Date: Aug 1999 Location: Beaumont, CA Posts: 3,580	So I'm just starting back up on Netflix and I have a quick question... If I have a movie as #1 on my list with any kind of "wait" period on it, does Netflix go down the queue until they find one available and send that one out? Or do they actually wait until the priority title is available? I think they go down the list, but I couldn't find anything that said that on the website. __________________ "How deliciously white trash, Mommy! I want a mullet!" -Stewie “All the hospitals in the world won’t do you any good if you’re dead before you get there.” -Hassinger Wii Friend Code: 4417 3367 3281 1070 PSN: chadmart My Countdown Counting down to: 360° Tour! Rock On!

09-26-07, 11:38 AM	#472
RichC2 DVD Talk Legend Join Date: May 2001 Posts: 11,160	Thats what I've been doing, it isn't helping so much with the HD titles (Knocked Up is already set to Very Long Wait). I haven't had many service issues with Netflix thus far, but their stocking of popular titles in HD is subpar and disappointing..

09-26-07, 08:42 PM	#473
EdTheRipper DVD Talk Limited Edition Join Date: Nov 2005 Location: Rhode Island Posts: 5,389	For the first time in as long as I can remember, I had several movies ship yesterday from my local distribution center and only received one of the titles today. I'm hoping the others arrive tomorrow. __________________ The only time you should care about a woman's age is if she is too young for you and I am not robbing the cradle. If anything I am robbing the grave.

09-26-07, 09:56 PM	#474
Lunatikk DVD Talk Limited Edition Join Date: Jun 2005 Location: My Car Posts: 6,222	happened to me today as well, I was expecting a couple and nothing showed.

09-27-07, 09:40 PM	#475
EdTheRipper DVD Talk Limited Edition Join Date: Nov 2005 Location: Rhode Island Posts: 5,389	Got the rest of mine today. I'm hoping this was an isolated incident and not the start of a new trend. __________________ The only time you should care about a woman's age is if she is too young for you and I am not robbing the cradle. If anything I am robbing the grave.