DDD ships Star Wars Trilogy at 20% discount
09-16-04, 11:16 AM
#26
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Originally posted by Aphex Twin
So they adjust the price right before they ship it to $33.50 after you purchase it at their regular price? Thanks! Placing my order now!
So they adjust the price right before they ship it to $33.50 after you purchase it at their regular price? Thanks! Placing my order now!
09-29-04, 08:48 AM
#33
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I was overcharged and the CSR refuses to make a price adjustment. Luckily I have a copy of the order confirmation. Off to dispute the charges... Here's their response:
Thank you for contacting DeepDiscountDVD.com!
We apologize for the incorrect information you received on our automatic email notification to you. As per our 20% offer, the discount will not apply to any pre-ordered items. As the items in your order# 2244XXXX
DVD : STAR WARS TRILOGY (WS)
DVD : SCORSESE COLLECTION (5D)
are pre-orders we are unable to apply the discount.
We appreciate your understanding and apologize for any inconvenience.
Thank you for contacting DeepDiscountDVD.com!
We apologize for the incorrect information you received on our automatic email notification to you. As per our 20% offer, the discount will not apply to any pre-ordered items. As the items in your order# 2244XXXX
DVD : STAR WARS TRILOGY (WS)
DVD : SCORSESE COLLECTION (5D)
are pre-orders we are unable to apply the discount.
We appreciate your understanding and apologize for any inconvenience.
10-02-04, 01:01 PM
#34
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I sent DDD an email and told them that I'll return the dvds or I will dispute the charges. I gave them a few days, but they never returned with a response so I disputed the charges. I then get the following email from DDD:
we do apologize for the inconvenience. The 20% off will be refunded to you. However, if you have already disputed the charge with your credited card company, you will need to notify us with that transaction. Just to inform you, if a dispute has been made, you will no longer be able to place orders with Deep Discount DVD. We apologize for the inconvenience. Please contact us back about any disputed information.
Again, thank you for writing DeepDiscountDVD.com. We appreciate your business.
Regards,
Customer Service Department
[email protected]
http://www.deepdiscountdvd.com
_________________
I find the last sentence humorous. Good bye DDD!
we do apologize for the inconvenience. The 20% off will be refunded to you. However, if you have already disputed the charge with your credited card company, you will need to notify us with that transaction. Just to inform you, if a dispute has been made, you will no longer be able to place orders with Deep Discount DVD. We apologize for the inconvenience. Please contact us back about any disputed information.
Again, thank you for writing DeepDiscountDVD.com. We appreciate your business.
Regards,
Customer Service Department
[email protected]
http://www.deepdiscountdvd.com
_________________
I find the last sentence humorous. Good bye DDD!
