Benson's World exchange problem
I'm afraid I won't be shopping at bensonsworld.co.uk any more. They used to be my preferred supplier of UK DVDs. For Christmas I got my wife a DVD that she ended up with two copies of. Benson's confirmed that they'd exchange it for us if we sent it to them by registered mail. This cost about as much as the DVD itself, but okay, we sent it.
They received the disc in January, confirmed that they'd issue a store credit and that they'd ship the exchange item "shortly." It's now April. I e-mailed them several times during the interim, and every time was told sorry for the delay, it'll ship soon, or in a few days, or similar. Finally this week I got them to agree to just issue a refund....
...and then got another e-mail the same day from a different person at BW saying sorry, we can't issue a refund after all, but we've given you a store credit.
At this point, I'd be glad to have the original disc back. At least I could sell it on ebay for a few bucks.
Just a recounting of my experience, for whatever it's worth. I'd previously had no problems purchasing from them, but this simple exchange has been nothing but a headache, and I've still got nothing to show for my money.