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Old 01-05-04, 02:43 AM   #1
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The NEW Customer Service Phone Number Thread

Customer Service Phone Numbers & Email Addresses

This thread attempts to compile all Customer Service phone numbers and e-mail addresses in one location for any business associated with the sale of DVD's.
Any CORRECTIONS/ADDITIONS like phone numbers, e-mail addresses, etc... please post in this thread!

===========================================================
Online Retailers:

AMAZON.COM Hours of Operation (PST): 24/7
1-866-216-1072 or 1-206-266-2992
orders@amazon.com or info@amazon.com
http://www.amazon.com/contact

AMAZON.CA Hours of Operation (PST): 24/7
1-877-586-3230

BARNES & NOBLE.COM Hours of Operation (EST): 7 days 7AM-11PM
1-800-843-2665
service@bn.com

BESTBUY.COM Hours of Operation (PST): 24/7
1-888-237-8289
E-mail Form

BUY.COM Hours of Operation (MST): M-F 7AM-7PM, Sa 8AM-12PM
1-800-800-0800
E-mail Form

CD Universe Hours of Operation (EST): M-F 9AM-5PM
1-800-231-7937 or 1-203-294-1648
order@cduniverse.com

CHAPTERS.INDIGO.CA Hours of Operation (EST): M-F 8AM-9PM
1-800-832-7569 or 1-416-263-5000
service@chapters.indigo.ca

Columbia House DVD Club Hours of Operation (EST): M-F 8AM-10PM, Sa 8AM-4:30PM
1-800-262-2001 or 1-888-224-3115 or 1-800-667-0364
dvd_customer_service@columbiahouse.com

DeepDiscount.com Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-264-5076
cs@deepdiscount.com

DisneyStore.com Hours of Operation (PST): 24/7
1-800-328-0368

DVDEmpire.com Hours of Operation (EST): M-F 9AM-5:30PM
1-888-383-1880 or 1-724-933-0399
orders@dvdempire.com (Order questions)
info@dvdempire.com (General Info)
returns@dvdempire.com (Returns)


DVDPlanet Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-818-9693
Fax: 1-630-775-3355
orders@dvdplanet.com

*eBay Hours of Operation (PST): M-F 6:30AM-5:30PM
1-888-749-3229

*Five Star DVD
1-800-892-1654 or 1-800-815-STAR or 1-480-967-0077
E-mail Form

*fye Hours of Operation (EST): M-Sa 9AM-5PM
1-866-393-7529
E-mail Form

Half.com Hours of Operation (MST): M-F 7AM-5PM
1-800-545-9857
service@half.com

*J&R.com Hours of Operation (EST): M-F 7AM-11PM, Sa-Su 8AM-11PM
1-800-221-8180 or 1-800-426-6027
custserv@jr.com

*K-MART Hours of Operation (PST): 24/7
1-866-KMART-4U, Opt. 4
orders@bluelight.com For questions about your order
customercare@bluelight.com For all other questions or comments


NetFlix Hours of Operation (PST): M-F 6AM-7PM, Sa-Su 6AM-2:30PM
1-888-638-3549

Overstock.com Hours of Operation (PST): 24/7
1-800-843-2446 or 1-800-989-0135
shippinginfo@overstock.com
accountinfo@overstock.com
returninfo@overstock.com
orderinfo@overstock.com


*Paypal.com Hours of Operation (PST): M-F 4AM-10PM, S-S 6AM-8PM
1-888-221-1161
E-mail Form

*Showoffdisplays.com
1-877-566-7755

TARGET.COM Hours of Operation (PST): 24/7
1-800-591-3869 or 1-888-304-4000
E-mail Form

WalMart.com Hours of Operation (CST): 7 days 6AM-1AM
1-800-966-6546
E-mail Form
===========================================================
Studios:
Also see Collective List of Defective DVD's, Part 2 and More DVD Company Info

*Anchor Bay Entertainment
1-248-816-0909
questions@anchorbayent.com

*Blue Underground
info@blue-underground.com

*The Criterion Collection
1-212-431-5199
mulvaney@criterion.com

*HBO Home Entertainment
video@hbo.com
https://hboshop.custhelp.com/app/ask (you can leave the Order Number blank)

*Image Entertainment
1-818-407-9100
CustomerService@image-entertainment.com

*Lionsgate Entertainment (including Miramax and Dimension) Hours of Operation (PST): M-F 8AM-5PM
1-800-650-7099

*MGM (licensed to Fox) Hours of Operation (PST): M-F 8AM-5PM
1-888-223-2369

*Paramount Home Entertainment (most titles now licensed to Warner)
1-888-889-9456 or 1-323-956-8070
PHE_CustomerService@paramount.com

*Rhino Hours of Operation (EST): M-F 10AM-10PM Sa 10AM-6PM
1-877-744-6651 or 1-800-546-3670
customerservice@rhino.com

*Shout! Factory
1-866-604-0562
http://www.shoutfactory.com/?q=node/987

*Sony Pictures Home Entertainment Hours of Operation (CST): M-F 8AM-8PM S-S 10AM-2PM
1-800-860-2878
consumer@SPHECustomerSupport.sony.com

*Troma
1-800-TROMA14, Ext. 25
customerservice@troma.com

*20th Century Fox Home Entertainment Hours of Operation (PST): M-F 8AM-5PM
1-888-223-2FOX or 1-877-369-7867
support@foxcustomercare.com
foxconnect@orderassistance.com

*Universal Studios Home Entertainment Hours of Operation (PST): M-F 8:30AM-4:30PM
661-702-5132
http://universalhidef.com/help/support.aspx
http://www.universalstudios.com/cont...hp?email_id=10
http://www.universalstudioshomeenter...agreement.html
USHE.ConsumerRelations@bydeluxe.com

*Walt Disney Studios Home Entertainment Hours of Operation (CST): M 9:30AM-7:30PM, T-F 9:30AM-6:30PM
1-800-723-4763 guest relations
1-888-877-2843 in Canada
Blu-ray & DVD Help Center
Disc Replacement Program

*Warner Home Video Hours of Operation (PST): M-F 7AM-6PM
1-800-553-6937
E-mail Form


===========================================================
Digital Copy Support:

*Disney Digital Copy Hours of Operation (CST): M 9:30AM-7:30PM, T-F 9:30AM-6:30PM
http://www.digitalcopyplus.com
http://www.disneydigitalcopy.com/movies.html
http://www.disneystudioshelp.com/Contact_Us.html
1-800-723-4763 (US) or 1-888-877-2843 (Canada)
Help@DisneyFileSupport.com
Support@DigitalCopyHelp.com

*Fox Digital Copy Hours of Operation (PST): M-F 8AM-5PM
https://foxredeem.com/support
1-888-223-4369 or 1-866-520-6606
DigitalHDSupport@foxcustomercare.com or foxdigitalcopy@foxcustomercare.com or foxdigitalcopy@orderassistance.com or UVsupport@foxcustomercare.com (for UltraViolet)

*HBO Digital HD
http://www.hbodigitalhd.com/ and click "Support" at the bottom
1-888-223-4369 or 1-866-520-6606
HBOSupport@digitalcopysupport.com

*Lionsgate Digital Copy
http://www.lionsgatedigitalcopy.com/...port_form.html

*Paramount Digital Copy
http://www.paramountdigitalcopy.com/...t/contact.html

*Sony Digital Copy Hours of Operation (CST): M-F 8AM-8PM, S-S 10AM-2PM
1-800-860-2878
consumer@sphecustomersupport.sony.com

*Universal Digital Copy
https://www.uphe.com/contact-support

*WB Digital Copy
http://www.wbdigitalcopy.com/support/
http://www.wbdigitalcopy.com/support...rtform-content
wbdigitalcopysupport@warnerbros.com

============================================================
Rebate Companies:

*E Bates
1-415-508-2300
Contact form

*MyPoints
membercare@mypoints.com


Thanks to those who came before: DVDoholic, bigjim25

Last edited by TheBang; 12-04-15 at 04:27 PM.
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Old 01-05-04, 03:06 AM   #2
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Thanks for an updated listing Todd
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Old 01-05-04, 03:59 AM   #3
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Woah.

Thanks for taking the time to get an updated one together! Now I can throw away my old one, complete with multiple-colored ink and pencil scribbles.
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Old 01-05-04, 04:24 PM   #4
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DeepDiscountDVD/CD seems to be having a phone problem.

I've tried both of their 800 numbers with both a landline and a cell phone. Both of these tries got a nice busy.
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Old 01-05-04, 07:41 PM   #5
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Quote:
Originally posted by Nethead12
DeepDiscountDVD/CD seems to be having a phone problem.

I've tried both of their 800 numbers with both a landline and a cell phone. Both of these tries got a nice busy.
Works fine now. Those 800 numbers probably all go into the same call center, and you probably called at a busy time when their PRI was saturated with calls.
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Old 01-06-04, 08:32 PM   #6
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Great job on this !
If this would be helpful, here is all the contact information for http://www.videoflicks.com :

1) BY EMAIL :
HOW TO CONTACT US VIDEOFLICKS.COM VIA EMAIL
You can e-mail our Customer Service department at orders@videoflicks.com

2) FAX : (416) 782-4430
3) PHONE :
You can phone our Customer Service department at (416)782-4438 or (Greater Toronto Area)
Our office hours are Monday to Friday from 9am to 5pm E.S.T.
We currently do not accept orders over the phone. If the lines are busy, please leave a detailed message on our phone system and an operator will return your call within 24 hours on a week day or the Monday following a weekend.
(Long holiday weekends excluded).

4) BY POSTAL MAIL :
Videoflicks.com Orders
1654 Avenue Road,
Toronto, Ontario,
Canada, M5M 3Y1

5) FOR BILLING INFO :
HOW TO CONTACT US FOR BILLING INFORMATION ON ORDERS ALREADY PLACED?
You can e-mail our Customer Service department at billing@videoflicks.com

7) FOR GENERAL INFO :
HOW TO CONTACT US VIA EMAIL FOR GENERAL QUESTIONS?
You can e-mail our General Information Department at info@videoflicks.com

8) FOR ORDER INFO :
HOW TO CONTACT US FOR ORDER INFO?
You can e-mail our Customer Service department at orders@videoflicks.com

9) FOR WEBSITE ERRORS :
HOW TO CONTACT US WHEN THERE IS A PROBLEM OR AN ERROR ON THE WEBSITE?
You can e-mail the web development team
webmaster@videoflicks.com
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Old 01-14-04, 10:41 PM   #7
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Great resource. I updated the copy of it on the main part of the site!!
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Old 01-23-04, 02:32 PM   #8
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To cancel xBox live: 1-800-469-9264

Citiban SonyCard rebate program: 1-877-718-7669
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Old 03-17-04, 06:59 PM   #9
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You need to update the phone number information for Universal Studios.

1-888-304-0608 Number no longer in service.

1-888-703-0010 Phone number for Back to the Future DVD exchanges only.
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Old 04-28-04, 08:28 AM   #10
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the Lions Gate email address no longer works.
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Old 07-14-04, 01:24 PM   #11
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Fox Replacement DVD Program:

http://www.foxhome.com/replacement/
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Old 07-15-04, 09:11 AM   #12
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AMAZON 1-800 number has been disconnected.
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Old 07-15-04, 12:15 PM   #13
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Quote:
Originally posted by rfduncan
AMAZON 1-800 number has been disconnected.
I just tried it and it worked for me.
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Old 09-06-04, 10:08 PM   #14
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Is the HBO the most up to date?
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Old 09-16-04, 10:07 PM   #15
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The HBO info is actually stuff they don't publish on their site anymore. At one point, they had Elizabeth Fasolino's e-mail address there as the contact in case you had an HBO Home Video title that had a defect or was damaged or something. Then they changed it to video@hbo.com. Then they eliminated the info altogether, and it appears that they only want to give contact info for damaged DVD's that you bought directly from their HBO Online Store.

If you have an HBO Home Video title that you need help with, try those two e-mail addresses listed. Other than that, the only other thing I could suggest is to try contacting Warner Home Video for help, since they are the publisher for all HBO Home Video releases.
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Old 09-16-04, 10:29 PM   #16
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I need to:

Update affiliate links

Fix Amazon.com graphic
Fix Djangos graphic
Fix Entertainme graphic
Fix HKFlix graphic
Fix Target.com graphic

Direct Artisan to Lion's Gate
Add Fox damage replacement and manufacturing defect info
Fix HBO Home Video e-mail link
Update Lion's Gate info
Fix Universal Studios phone numbers

Remove Artisan Movie Offers
Add BVHE/Disney Customer Relations info to Movie Offer

Last edited by TheBang; 11-16-04 at 02:33 PM.
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Old 10-14-04, 11:54 AM   #17
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Todd, we're missing

— BLOCKBUSTER (888) 523-5278 Online Purchases
— HOLLYWOOD VIDEO

I realize these are rental vendors but when we trade in DVD's (to Blockbuster specifically) and have the opportunity to purchase DVD's from them with the Giftcard generated from the sale, it would be nice to be able to call their Toll Free number to ask about titles, prices etc.

PEACH

Last edited by MISS PEACH; 10-15-04 at 10:10 AM.
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Old 10-14-04, 04:23 PM   #18
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You can add 1-800-692-1000 to Columbia House. This number is for new club applications.
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Old 10-21-04, 11:31 AM   #19
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Blockbuster Video online # ???

anyone have the # for Blockbuster Video online??

they keep sending me the old releases instead of the SE's..

Rounders SE & now Species SE ......
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Old 11-30-04, 10:55 AM   #20
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Blockbuster Online Contact Number

The contact phone # for Blockbuster Online is 866-692-2789. You will hear a tape saying that call volume is high, trying to convince you to make your contact via email or the website, but I received an answer within 3-5 minutes. Have your credit card number available in order to access your account information.

Last edited by ribbie; 11-30-04 at 10:58 AM.
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Old 04-04-05, 04:41 PM   #21
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Anyone have updated numbers for Paramount? 956-8070 rang to a voicemail box that told me to call back during their normal hours of 9A-6P PST (I foolishly assumed 1:30P PST was somewhere in that window); 956-8830 and -8509 seemed to ring to someone's office, and 888-895-1355 is now the South Park Season 3 hotline, not the Deep Space Nine number (which I actually needed...)

Any help would be appreciated.
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Old 05-28-05, 01:14 PM   #22
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FYE number listed above seems to have been disconnected. That is the message I got when I tried to call.
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Old 05-29-05, 06:47 PM   #23
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I noticed the FYE number is disconnected as well. I did manage to find a Coconuts.com phone number, and it is staffed on the weekend (but the calls are definitely being routed overseas based on a conversation I just had earlier today). Since FYE and Coconuts are both TWEC companies, maybe this number will work, or at least point you in the correct direction.

Coconuts.com Customer Service: 800-226-3568

-Zutton
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Old 06-15-05, 12:40 PM   #24
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FYE Customer Care - 1-518-452-1242

Actually under "Transworld Customer Care". I was given this at a FYE store when I needed a CS #.
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Old 06-20-05, 04:31 PM   #25
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todd, you may want to add foxstore.com's email address along with the number you provided (still works by the way) foxstore@4icc.com

I remember some people were looking for it during that 50% off sale in a few months back.
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