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Old 08-07-11, 05:09 PM   #51
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Re: The NEW Customer Service Phone Number Thread

I have used AroVideo successfully, they seem to be efficient if you are after something from New Zealand

EzyDVD in Australia has always been an excellent service for me.
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Old 09-28-11, 01:27 PM   #52
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Re: The NEW Customer Service Phone Number Thread

I've tried Criterion's number and nobody picks up. And unfortunately, my emails go unresponded weeks after I've sent them. What gives? This doesn't seem like Criterion at all. I've got two defective movies that were brand new and just don't play properly.
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Old 04-07-12, 08:35 PM   #53
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Re: The NEW Customer Service Phone Number Thread

Amazon's number is no good anymore.
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Old 04-09-12, 09:01 PM   #54
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Re: The NEW Customer Service Phone Number Thread

Quote:
Originally Posted by jrsl76 View Post
Amazon's number is no good anymore.
The non-toll-free number still works.

Need to add:

WBShop
Family Video
Fox Connect
Disney Movie Rewards
DMA
DMC
Amazon.co.uk
Frys
ImportCDs
Well Go USA

Last edited by TheBang; 09-20-16 at 10:03 PM.
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Old 01-27-13, 08:57 AM   #55
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Re: The NEW Customer Service Phone Number Thread

The number to call now for the Columbia House DVD Club is 717-918-3232. I wonder if the first post in the thread could be changed to reflect that.
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Old 05-21-15, 02:20 PM   #56
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Re: The NEW Customer Service Phone Number Thread

I didn't get an answer for the number for the Criterion Collection that is on the first page.

However did some searching and found this one that takes you to an automated menu that should get you to a living person if you need to call them.

(212) 756-8822
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Old 08-26-16, 10:17 PM   #57
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Re: The NEW Customer Service Phone Number Thread

I'm so thankful for the OP and those who maintain this thread. I discovered last weekend that my disc 38 of Star Trek: The Next Generation complete series Blu-ray set was freezing up in the first two episodes. I cleaned the disc, and it became unreadable by my two players. Best Buy was no help since so much time had passed since I ordered it. A Google search yielded me outdated contact info for Paramount/CBS.

Through this thread, I was able to contact Paramount/CBS earlier this week, received an automatic replay from them stating it could take two weeks to receive a reply. To my surprise, I noticed an envelope on my front porch this evening with the exact disc I was needing.

Paramount exceeded my expectations, and this wouldn't be possible without this thread. So thanks again to everyone involved!

Last edited by lumberjack; 09-21-16 at 02:50 PM.
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Old 09-20-16, 10:01 PM   #58
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Re: The NEW Customer Service Phone Number Thread

Quote:
Originally Posted by lumberjack View Post
Paramount exceeded my expectations, and this wouldn't be possible without this thread. So thanks again to everyone involved!
You're welcome! While the online retailer listings have gone a bit stale (I at least tried to prune some of the ones that went out of business), I did a full audit/overhaul of the Studios and Digital Copy sections last year. Glad it was helpful! I've also received excellent service like that in the past from Universal's customer service, though I believe they're no longer contracting with the company (Deluxe) that was providing customer service at the time I contacted them.

On a related note, I was looking through my CE3K Criterion laserdisc(!) the other night, and it included a note from Criterion about the restoration and transfer efforts. At the bottom of the note, it said if you had any questions about the release to write a letter to none other than Jon Mulvaney! I just found this page where it says:

Quote:
I have been with Criterion since 1984, answering customer questions since the days when they arrived in a stamped envelope.
Ain't that the truth!

And if you want to see what this thread looked like when I first posted it in 2004, you need only look at this unmaintained page which is linked from the front page of dvdtalk.com.

Last edited by TheBang; 09-20-16 at 10:11 PM.
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