fnordboy

I rarely will deal with employees. Unfortunately there has been a trend of late, especially with Best Buy, where they don't like to put their stock on the shelves. 7 out of 10 times that I have asked for something it has been in the back. So IMO you can't accurately tell if something is in fact in stock (atleast in BB) without checking the computer.

Josh H

Yeah, occasionally you have to talk to someone. I've never had a problem at best buy though. Just ask them to look it up in the computer and you're good to go.

Gatsby

I agree with you Josh... I have always gone into Best Buy knowing what I want and where it should be...If the item isn't there, I will ask an employee to check the stock on the computer and if it is'nt available, I will move on to the next store..

Best Buy is my favorite place to buy DVDs and I never depend on the employees for anything. When they ask if I need help finding anything, I tell them I've got it covered.

fnordboy

Except when you have to spell out the simplest of words. I swear some people just don't even try.

Josh H

Do you go to a store in a ghetto area or something? I never have any problems at the Best Buy in Laurel, MD. However, the Circuit City in Beltsville is pretty ghetto, with half the employees speaking in ebonics, so I could see having spelling problems there. I just avoid that store like the plague, in addition to the lame employees, the selection sucks. Especially for music, they have like 10 rows of rap/rb and 2 of rock.

DealMan

You are right, they NEVER carry anything unrated.....err....except for American Pie, oh wait, and American Pie 2, and American Wedding, and The Sweetest Thing, and Boat Trip, and Y Tu Mama Tambien, and Old School, and Van Wilder, True Romance.......

fnordboy

The store is not located in a ghetto, but the surrounding areas are (where all the workers come from and where I live). I have this problem in most of the stores in this area. The local Circuit City is the worst offender though, that store is just plain awful. What kills me is I live/lived in the same towns these kids went to and went through the same school system. I just don't get it.

nodeerforamonth

Well I guess that's why they will remain minimum wage workers. They aren't willing to put in the effort to "rise above".

Josh H

You're never going to "rise above" at Best Buy.

It's just a job for high school kids and the unskilled to make a little money. Cut them some slack. We've all had crappy jobs we didn't give two shits about at some point I'm sure.

Groucho

Most of them are probably students and such, who are just in the job temporarily. Knowing the location of every obscure DVD at Best Buy isn't going to beef up their resume.

You guys want First Class service at Ghetto prices.

Want to go someplace where they will know if Beyond Re-Animator is in stock without looking? Try a mom and pop or Suncoast.

Brian Shannon

Some of us would simply like to be treated with respect in exchage for US Currency.

This store is a blight on the world of consumer electronics. And if their earnings are to be believed they could care less what the customers think.

Josh H

In my experience, with some exceptions, it helps if you treat the employees with the same respect your expecting to receive.

jekbrown

i never go to BB if I am looking for a specific title or a sale item... they are simply never there so I dont bother. I do like going there to browse though, since they have more tv season sets and the like than most stores around me do. just my 2 cents.

j

Groucho

No kidding. In thread after thread here I see people bragging about throwing a fit at the Best Buy and acting rudely. Then they wonder why they don't get good service?

It sounded like the folks tried to help the original poster, but they couldn't find the DVD. Perhaps it was sold out, perhaps it hadn't come in yet. But it does sound like they tried to help and didn't just blow him off.

What's funny is everybody who hates Best Buy keeps going there again and and again. Stop bitching about it on the internet and find a different store.

Brian Shannon

Having worked in retailing for more years than I care to remember I always treat sales people with respect.

I believe that the culture of that store is one of "sales first" and customer service be damned. This is based on the way I have been treated by their employees.

Josh H

Fair enough. I suggest taking Groucho's advice and putting your money where your mouth is then.

Brian Shannon

I do.

The only reason I go in there is to see what they have, see what it looks like and then go elsewhere to beat their prices.

I wish more people would do the same!

UAIOE

As have I. I know what its like to be on the working end of the retail enviroment and i try not to be the usual asses that frequent places.

Quote:

I believe that the culture of that store is one of "sales first" and customer service be damned. This is based on the way I have been treated by their employees.

It has been like this for almost 4 years now. Meetings are based on training to sell service plans and accessories because thats where the money is made.

And the reason some of the employee's dont try is because Best Buy offers little reason to try other than selling stuff. You do not get priased for selling 35 Star Trek box sets but you do get a pat on the ass if you sell $800 worth of CD holders in 1 hour.

fumanstan

I totally agree. And i think it is silly to get upset over a rather obscure title. Not carrying the bigger releases is one thing, but to me this is like getting upset because they dont have the 2 disc Ichi the Killer. Ordering online is your friend

TomOpus

Same situation, even though I didn't pick up a copy... the Best Buy I go to had several copies last week.

If Best Buy has it, fine... if not, I go to one of my other sources. It's not enough to blow an aorta over.

C_Fletch

"If a lesser-known DVD isn't in their ad, don't expect on the shelf until Wednesday or Thursday."

Or ever IMHO. BB has gone down the shitter fast. Really a shame if you ask me. I've resorted to putting Walmart on speed dail and checking on price and availability before even going in that direction. Seems to be the best way to do it these days as BB never has what I want, their telephone system is a joke, and their prices suck a$$!! Oh and yeah.....they never had service.

gutwrencher

that burned only one person in this city...ME!!! you bastard.

pro-bassoonist

...problem is that whenever an idependent store tries to stock everything that comes out the prices would go a bit up. They have to(the independents) survive and therefore their prices could not be bottom or worse under the "attracttive" price offered by say BestBuy (which we all know sells the so-called loss generating items).

Now, I am not sure why people keep bitching about this issue. I am not defending BestBuy. In fact I dont remember the last time I bought something from them BUT.....

You either will have to pay a bit more (not much...in my area up to 2-3$ more than BestBuy) and support the local Mom/Pop store or go to BestBuy and get the mundane Tuesday Hollywood junk.

....because I clearly can remember the last time when on this forum people were swearing that no matter what the selection they would go for the rock-bottom price not service and selection (if I could recall correctly only Gutwrencher had a different opinion....but he is a true collector so it does not count )

...as they say...you have to pick your poison.....

jayson1017

The best b&m place intended for the masses for cult flix would be Borders. Of course, they won't have them on the opening release date, nor are they the best bargain... But if you need to immediately satisfy the urge, the place to go to would be Borders (again, barring new releases)...

DodgingCars

My experience at Best Buy is usually no different than my experience at any other large store. They frequently have sales on music (maybe not DVDs)... I've only had a couple bad experiences there (like any other store).