Amazon OVERCHARGING and NOT ANSWERING CALLS!

Seeker · 11-10-03, 04:53 PM

Wow. Amazon is having a bad day (and thus so am I).

An order just shipped, and they upped the charge $2.98 - I only know that from my CC (internet) and going to check the order.

Instead of free super saver shipping (-$4.98), they only took off (-$2.00) for some weird reason. WHEN they shipped of course, when I made the order, the charges were fine.

I then called their number and THEY WON'T ANSWER - "due to circumstances beyond our control, we cannot complete your call".

Well, that's a fine kettle of fish. I wonder how many extra dollars they are getting by simply adding to the cost of orders and not telling people? Not everyone will call - and it appears that those who do might not get through.

Seeker · 11-10-03, 04:59 PM

ok they finally answered - lets see what happens

Seeker · 11-10-03, 05:24 PM

Fairness in reporting:

As usual, they fixed it by refunding (eventually) the overcharge to my credit card although it usually takes a week or so to appear, and (also as always) right at a credit card cycle, so it will appear next cycle.

But, also as usual, when I asked "why did I have to call at all?" and "how many OTHER people are being overcharged who DON'T call?" ---- I just get silence on the other end.

deadlax · 11-10-03, 06:24 PM

I was overcharged, never called, never noticed, and received e-mails from amazon stating they overcharged me, and were refunding the difference. I thought it was nice of them. I would have never noticed.

LASERMOVIES · 11-10-03, 06:31 PM

Oh great something else to worry about from Amazon. I just had an order ship yesterday but it appears from their website and email confirmation they are charging me the correct price. However the charge hasn't posted to my credit card yet.

Seeker · 11-10-03, 06:37 PM

Trying to be fair - Amazon almost always fixes the problem WHEN YOU CALL.

But yes, in addition to GCs disappearing, trivia nickels not being applied, STL disappearing, etc. add "not really getting free super saver shipping" to the list once an order ships.

This was an order for a DVD and a book - it appears that MIGHT have been what caused the problem, but I don't really know.

LASERMOVIES · 11-11-03, 12:54 AM

Quote:

Originally posted by Seeker

This was an order for a DVD and a book - it appears that MIGHT have been what caused the problem, but I don't really know.

I checked my credit card account tonight and the charge was posted for the proper amount, but my order only involved DVDs. So you might be correct about combining books and DVDs on an order as being the cause.

mediabear · 11-11-03, 07:57 AM

Quote:

Originally posted by deadlax
I was overcharged, never called, never noticed, and received e-mails from amazon stating they overcharged me, and were refunding the difference. I thought it was nice of them. I would have never noticed.

This just happened to me last week. When I ordered the Decalogue DVD set, I had STL and several trivia discounts. I couldn't get the STL discount to apply, but since I had plenty of trivia credits, I didn't worry about it. Amazon sent me an e-mail last week stating that my $6 STL discount was being credited to my credit card. It went through the very next day.

Meatpants · 11-11-03, 09:22 AM

I checked my order shipping today and the $50 gc i had applied disappeared. I'm keeping an eye on my cc statement to see how much they actually charge me.

Seeker · 11-11-03, 11:43 AM

What blows me away is you'd think proper charging would be at the top of Amazon's list to be sure to have working properly!

Meatpants · 11-12-03, 12:22 PM

They got back to me the same day and told me my GC would be applied. It still doesn't show up in my account that way, and my cc still isn't charged.

majorjoe23 · 11-13-03, 04:48 PM

Yeah, I just logged in and a $25 GC was gone and I had only gotten 2 dollars off for shipping. I called and they said they would fix it, but it would take 7-10 days to appear on my card.

Hobgoblin · 11-16-03, 10:14 AM

I dont think any of this is intentional. The software operating their website is filled with bugs and produces all these mistakes.

Seeker · 11-16-03, 11:01 AM

Quote:

Originally posted by Hobgoblin
I dont think any of this is intentional. The software operating their website is filled with bugs and produces all these mistakes.

Maybe so, but in 2000, during the height of the internet craze, I monitored all my purchases EXCEPT Amazon, because "Amazon always gets it right", whereas the others would screw things up.

You'd think they would IMPROVE over the years, as opposed to getting MUCH worse.

I now have to track EVERY Amazon order - and guess what - almost 1 in 4 get messed up somehow. That's WAY too high.

dvd-fanman · 11-17-03, 12:36 AM

Quote:

Originally posted by Hobgoblin
I dont think any of this is intentional. The software operating their website is filled with bugs and produces all these mistakes.

Sounds like they need to fire their entire IT department and get some people in there that know what they are doing.

LASERMOVIES · 11-17-03, 12:41 AM

Quote:

Originally posted by dvd-fanman
Sounds like they need to fire their entire IT department and get some people in there that know what they are doing.

I don't think their jobs are in danger if they are helping Amazon's profits and stock prices.

dvd-fanman · 11-17-03, 12:50 AM

Quote:

Originally posted by LASERMOVIES
I don't think their jobs are in danger if they are helping Amazon's profits and stock prices.

True they are helping in the short run, but if their shenanigans irritate and alienate too many customers in the long run, they won't have any profit or stock prices to worry about.

eau · 11-17-03, 01:20 AM

I just checked my account and all my GCs re-appeared in my orders, although they had all been shipped.

Dorsalphin · 11-17-03, 11:45 PM

sorry if i missed this, but where is the number to contact amazon? Can someone post it? I was on the site and the only thing I could find was how to contact them by e-mail.

Sweet Baby James · 11-17-03, 11:54 PM

Quote:

Originally posted by Dorsalphin
sorry if i missed this, but where is the number to contact amazon? Can someone post it? I was on the site and the only thing I could find was how to contact them by e-mail.

The Customer Service Phone Number thread at the top of this forum will reveal all.

Dorsalphin · 11-18-03, 12:07 AM

ahhhh, thank you. I was sure it was somewhere blatantly obvious.

11-10-03, 04:53 PM	#1
Seeker DVD Talk Legend Join Date: Oct 1999 Location: Second Star on the right, and straight on til' morning... Posts: 14,778	Amazon OVERCHARGING and NOT ANSWERING CALLS! Wow. Amazon is having a bad day (and thus so am I). An order just shipped, and they upped the charge $2.98 - I only know that from my CC (internet) and going to check the order. Instead of free super saver shipping (-$4.98), they only took off (-$2.00) for some weird reason. WHEN they shipped of course, when I made the order, the charges were fine. I then called their number and THEY WON'T ANSWER - "due to circumstances beyond our control, we cannot complete your call". Well, that's a fine kettle of fish. I wonder how many extra dollars they are getting by simply adding to the cost of orders and not telling people? Not everyone will call - and it appears that those who do might not get through. __________________

11-10-03, 04:59 PM	#2
Seeker DVD Talk Legend Join Date: Oct 1999 Location: Second Star on the right, and straight on til' morning... Posts: 14,778	ok they finally answered - lets see what happens __________________

11-10-03, 05:24 PM	#3
Seeker DVD Talk Legend Join Date: Oct 1999 Location: Second Star on the right, and straight on til' morning... Posts: 14,778	Fairness in reporting: As usual, they fixed it by refunding (eventually) the overcharge to my credit card although it usually takes a week or so to appear, and (also as always) right at a credit card cycle, so it will appear next cycle. But, also as usual, when I asked "why did I have to call at all?" and "how many OTHER people are being overcharged who DON'T call?" ---- I just get silence on the other end. __________________

11-10-03, 06:31 PM	#5
LASERMOVIES DVD Talk Hall of Fame Join Date: Dec 1999 Location: California Posts: 8,648	Oh great something else to worry about from Amazon. I just had an order ship yesterday but it appears from their website and email confirmation they are charging me the correct price. However the charge hasn't posted to my credit card yet. __________________ My DVD and Blu-ray Collection Criterion Collection on Blu-ray and DVD Last edited by LASERMOVIES; 11-10-03 at 06:34 PM.

11-10-03, 06:37 PM	#6
Seeker DVD Talk Legend Join Date: Oct 1999 Location: Second Star on the right, and straight on til' morning... Posts: 14,778	Trying to be fair - Amazon almost always fixes the problem WHEN YOU CALL. But yes, in addition to GCs disappearing, trivia nickels not being applied, STL disappearing, etc. add "not really getting free super saver shipping" to the list once an order ships. This was an order for a DVD and a book - it appears that MIGHT have been what caused the problem, but I don't really know. __________________

11-10-03, 06:24 PM	#4
deadlax DVD Talk Gold Edition Join Date: Nov 2000 Location: Decatur, GA Posts: 2,146	I was overcharged, never called, never noticed, and received e-mails from amazon stating they overcharged me, and were refunding the difference. I thought it was nice of them. I would have never noticed.

11-11-03, 09:22 AM	#9
Meatpants DVD Talk Ultimate Edition Join Date: Sep 1999 Location: Chicago, IL Posts: 4,681	I checked my order shipping today and the $50 gc i had applied disappeared. I'm keeping an eye on my cc statement to see how much they actually charge me. __________________ DVDP DVDAf Audioscrobbler

11-11-03, 11:43 AM	#10
Seeker DVD Talk Legend Join Date: Oct 1999 Location: Second Star on the right, and straight on til' morning... Posts: 14,778	What blows me away is you'd think proper charging would be at the top of Amazon's list to be sure to have working properly! __________________

11-12-03, 12:22 PM	#11
Meatpants DVD Talk Ultimate Edition Join Date: Sep 1999 Location: Chicago, IL Posts: 4,681	They got back to me the same day and told me my GC would be applied. It still doesn't show up in my account that way, and my cc still isn't charged. __________________ DVDP DVDAf Audioscrobbler

11-13-03, 04:48 PM	#12
majorjoe23 DVD Talk Hall of Fame Join Date: Apr 2002 Location: Death Moans, Iowa Posts: 8,562	Yeah, I just logged in and a $25 GC was gone and I had only gotten 2 dollars off for shipping. I called and they said they would fix it, but it would take 7-10 days to appear on my card.

11-16-03, 10:14 AM	#13
Hobgoblin Senior Member Join Date: Apr 2002 Location: NJ Posts: 486	I dont think any of this is intentional. The software operating their website is filled with bugs and produces all these mistakes.

11-17-03, 01:20 AM	#18
eau DVD Talk Hall of Fame Join Date: May 2000 Posts: 9,379	I just checked my account and all my GCs re-appeared in my orders, although they had all been shipped.

11-17-03, 11:45 PM	#19
Dorsalphin Senior Member Join Date: Aug 2001 Location: Irvine, CA Posts: 493	sorry if i missed this, but where is the number to contact amazon? Can someone post it? I was on the site and the only thing I could find was how to contact them by e-mail. __________________ PSN: Dorsalphin XBL: Doorsalphin

11-18-03, 12:07 AM	#21
Dorsalphin Senior Member Join Date: Aug 2001 Location: Irvine, CA Posts: 493	ahhhh, thank you. I was sure it was somewhere blatantly obvious. __________________ PSN: Dorsalphin XBL: Doorsalphin