Best Buy's site worse than ever

Eric F · 08-23-03, 04:44 PM

The "new" site is even more confusing than the old one.
You just gotta love the selectors/tabs they use for checkout- they're numbered and you have no idea what they mean.

What's even more lame is my bank was bought up by the one I switched away from over a year ago- their MC check-card wouldn't work on BB's site. I complained to BB for months about this. Try my new MC card on BB's site- it doesn't work!

DVDKrayzie · 08-23-03, 08:04 PM

lol no kidding, i just tried to order a CD and here's a screenshot of this wonderful site

BJacks · 08-25-03, 01:56 AM

The search function on their site is horrible too. Very few filtering options.

victant · 08-25-03, 02:23 AM

I was hoping that they would eventually improve their new site. I used to check their site faithfully every Sunday morning for the new online promos, and would make a purchase at least once a month. Now...I try to forget about that scary, scary place....

bboisvert · 08-25-03, 09:04 AM

Agreed. I'm a pretty smart individual, but I've actually given up a few times trying to find something on the site. It's almost like they are intentionally hiding their products...

marty888 · 08-25-03, 09:51 AM

It's definitely become more of a challenge than any shopping experience needs to be ....

sykotic · 08-25-03, 10:22 AM

I have a best buy card on file but have not been able to order because the site said my card expired which is news to me because I have been uding the card at their b&m stores. They have been losing money from me since I just wait for DDD to pricematch and order from them.

AkMedic · 08-25-03, 10:50 AM

Do they still charge the 4 dollar "online ordering fee" as well?

silentbob007 · 08-31-03, 10:22 AM

AkMedic, I don't believe they still charge the online ordering fee, though they do charge sales tax.

I agree with everyone else ... this site is not worth the hassle.

Mopower · 09-01-03, 09:26 PM

Ya they really suck. Right now most of their items have "click here to see price" for their prices. Meaning you have to put the item in your cart just to see their price! Maybe 1 out of 12 items has the price next to it. I ordered the Strangers with Candy Season One two months ago. It took me a month and 7 phone calls to customer service to get the damn DVD's. They said my shipping address didn't exist. Even though I had used the same address many times before they updated their site. Pathetic.

08-23-03, 04:44 PM	#1
Eric F DVD Talk Ultimate Edition Join Date: Mar 2000 Location: Natick, Ma, USA Posts: 4,243	Best Buy's site worse than ever The "new" site is even more confusing than the old one. You just gotta love the selectors/tabs they use for checkout- they're numbered and you have no idea what they mean. What's even more lame is my bank was bought up by the one I switched away from over a year ago- their MC check-card wouldn't work on BB's site. I complained to BB for months about this. Try my new MC card on BB's site- it doesn't work!

08-25-03, 02:23 AM	#4
victant DVD Talk Limited Edition Join Date: Jun 2001 Location: Hughson, CA Posts: 5,160	I was hoping that they would eventually improve their new site. I used to check their site faithfully every Sunday morning for the new online promos, and would make a purchase at least once a month. Now...I try to forget about that scary, scary place.... __________________ "The desire to take Medicine is perhaps the greatest feature which distinguishes man from animals." --Sir William Osler

08-25-03, 09:51 AM	#6
marty888 DVD Talk Legend Join Date: Jan 2001 Location: Times Square Posts: 12,102	It's definitely become more of a challenge than any shopping experience needs to be .... __________________ *Sex is nature's way of providing each and every one of us with a free home entertainment system.* My DVD List at DVD Aficionado

08-31-03, 10:22 AM	#9
silentbob007 DVD Talk Platinum Edition Join Date: Jan 2000 Location: West Lafayette, IN Posts: 3,986	AkMedic, I don't believe they still charge the online ordering fee, though they do charge sales tax. I agree with everyone else ... this site is not worth the hassle. __________________ Suave ... Sophisticated ... Silent .... I am a writer. I give the truth scope. Profession: Permanent Student My sad excuse for a blog ....

08-23-03, 08:04 PM	#2
DVDKrayzie DVD Talk Gold Edition Join Date: Mar 2000 Location: NorCal Posts: 2,912	lol no kidding, i just tried to order a CD and here's a screenshot of this wonderful site

08-25-03, 01:56 AM	#3
BJacks DVD Talk Ultimate Edition Join Date: Jan 2002 Location: NYC Posts: 4,429	The search function on their site is horrible too. Very few filtering options.

08-25-03, 09:04 AM	#5
bboisvert DVD Talk Legend Join Date: Apr 1999 Location: Docking Bay 94 Posts: 14,216	Agreed. I'm a pretty smart individual, but I've actually given up a few times trying to find something on the site. It's almost like they are intentionally hiding their products...

08-25-03, 10:22 AM	#7
sykotic Member Join Date: May 2003 Posts: 89	I have a best buy card on file but have not been able to order because the site said my card expired which is news to me because I have been uding the card at their b&m stores. They have been losing money from me since I just wait for DDD to pricematch and order from them.

08-25-03, 10:50 AM	#8
AkMedic Member Join Date: Aug 2003 Location: Alaska Posts: 86	Do they still charge the 4 dollar "online ordering fee" as well?

09-01-03, 09:26 PM	#10
Mopower DVD Talk Legend Join Date: Nov 2001 Location: The Janitor's closet in Kinnick Stadium Posts: 15,717	Ya they really suck. Right now most of their items have "click here to see price" for their prices. Meaning you have to put the item in your cart just to see their price! Maybe 1 out of 12 items has the price next to it. I ordered the Strangers with Candy Season One two months ago. It took me a month and 7 phone calls to customer service to get the damn DVD's. They said my shipping address didn't exist. Even though I had used the same address many times before they updated their site. Pathetic.