Release List Reviews Shop Join News DVD Giveaways Video Games Advertise
DVD Reviews | Theatrical Reviews | Adult DVD Reviews | Video Game Reviews | Price Search Buy Stuff Here
DVD Talk
DVD Reviews DVD Talk Headlines HD Reviews


Add to My Yahoo! - RSS 2.0 - RSS 2.0 - DVD Talk Podcast RSS -


Go Back   DVD Talk Forum > Shopping Discussions > Store Forum

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Reply
 
Thread Tools
Old 10-01-02, 11:48 PM   #1
darkessenz
DVD Talk Special Edition
 
Join Date: Mar 2002
Location: MI
Posts: 1,924
Question about Electronics Boutique before i get mad

I purchased a Refurb Playstation 1 (the old style for 35 bucks). I used some dvds with a 3 dollar + coupon and got a decent return on them, and used that trade credit for my ps1.

Before the end of the transaction the manager told me that I would only be able to return this unit for the exact same unit. I took that into consideration, and bought it anyway.

After about 48 hours I decided in favor of a PS2 instead of Ps1, so thinking I was screwed because of what the EB guy had told me, I was ready to give up.

But I looked upon the packaging of the game and essentially it says that

"If you are not 100 percent satisfied with this product etc etc, then you may return it for a full refund."

So I figured that the guy was wrong, or mistaken. I brought the machine back and he told me that what he said earlier was their policy and that the printing on the package meant that the refund could only be returned for CREDIT TOWARDS THE SAME EXACT PRODUCT.

I of course pointed out that the packaging said no such thing, that it stated clearly "a refund," with no strings attached. Well i got nowhere, because he was the manager and he told me before I bought it what the policy was.

I guess I can understand since he told me about it beforehand, but at the same time if EB's store policy is a refund, then I think I deserve a refund regardless of what their manager told me beforehand. Stores are governed by policy, not by the manager's whim. Discretion may be taken to intepret said policy, but it seems as though he blatantly disregarded it.

So any EB employees out there? is this the policy? Am I entitled to a refund or only an exact exchange?
  Reply With Quote
Old 10-01-02, 11:55 PM   #2
Glennica
Member
 
Join Date: Sep 1999
Location: Boulder, CO, USA
Posts: 153
I used to work for EB, but that was 6 years ago.

I say try a different store. They can't give a refund in cash, but they should give you credit toward a PS2.

If there's no other EB near you, you could try talking to the regional manager.
  Reply With Quote
Old 10-02-02, 10:33 AM   #3
baddy
Member
 
Join Date: Aug 2002
Location: St. Louis, MO, USA
Posts: 64
I would say the same thing, try another store. Sometimes different managers have different interpretations of a policy, hopefully the next one will be in your favor .
  Reply With Quote
Old 10-02-02, 02:50 PM   #4
Abob Teff
DVD Talk Hall of Fame
 
Join Date: Aug 1999
Location: Springfield, IL USA
Posts: 7,835
I am not familiar with EB (we don't have one), but it sounds like every other major retailer. "Your satisfaction is 100% completely undeniably guaranteed by our wonderful customer service -- unless you are dissatisfied, and then we won't provide you any service."

I would tend to side with the manager on my low expectations from companies anymore. They like to make these great sounding blanket statements as publicity, but then put policies in place that cannot allow the statement to exist. In theory, you are right, they promised satisfaction. In reality, good luck!

__________________
Don't believe everything you read on the internet; that's how World War I was started.

dvdjunkie32 forgets how Otterville works: I only asked for some simple advice, not 7 pages of mockery.
  Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


All times are GMT -5. The time now is 11:30 AM.

Rules - DVD Talk - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.2.0
Copyright 2011 DVDTalk.com All Rights Reserved. Privacy Policy and Terms of Use.