Something Fishy Going on DVDExpress/DVD.com

GeoffK · 06-10-02, 08:54 PM

Guys,

Just wanted to post that something fishy seems to be going on. I got a note today from DVDExpress saying that they've been acquired by DVD.com

Well That's really strange as DVD.com has always been owned by DVD Express (and the copyright on DVD.com says 'Express Media Group, Inc.')

So I thought I'd post that I see this whole thing as one big RED FLAG and am advising people use other stores until this whole thing is clear.

dablueguy · 06-11-02, 02:42 AM

Quote:

Originally posted by GeoffK
Guys,

Just wanted to post that something fishy seems to be going on. I got a note today from DVDExpress saying that they've been acquired by DVD.com

Well That's really strange as DVD.com has always been owned by DVD Express (and the copyright on DVD.com says 'Express Media Group, Inc.')

So I thought I'd post that I see this whole thing as one big RED FLAG and am advising people use other stores until this whole thing is clear.

No offense Geoff, but DVDExpress has been fishy for a while now. I would think that with all the other reliable retailers out there that maybe it's time to cut them loose for good. Too much trouble that DVDTalk doesn't need to be involved in.

Josh-da-man · 06-11-02, 05:26 AM

Huh.

Frankly, I didn't even know DVDExpress was still around.

speedy1961 · 06-11-02, 08:32 AM

I've wondered what that smell was....

I've been staying away for quite some time now.

majortom · 06-14-02, 09:31 PM

There has been something fishy going on with this company the day they started doing business. The have screwed their customers from start to finish to start again to changing their name. Who cares about this latest deception buy somewhere else.

happypants · 06-15-02, 01:18 PM

Quote:

Originally posted by majortom
There has been something fishy going on with this company the day they started doing business. The have screwed their customers from start to finish to start again to changing their name. Who cares about this latest deception buy somewhere else.

I laughed when I read the part of the email that said (paraphrased) "we want to provide service like the old days", knowing that the "old days" is how majortom described above!

Funk · 06-15-02, 01:51 PM

They coulda been a contenda...

In the beginning ('98 - '99), they had good service and decent prices. Sorta like DVD Empire. I placed my first online DVD order with them for Silence of the Lambs Criterion and Spinal Tap Criterion. Haven't visited their site in many, many months.

majortom · 06-15-02, 03:05 PM

You are right funk, in the first year 97-98 express was not a bad company. But I don't agree with your dvdempire comment, they have always provided me with excellent service from the beginning to now.

Funk · 06-15-02, 04:20 PM

majortom, my bad. I worded that poorly. I meant that, DVD Express, in '98-'99, was like DVD Empire is now and always has been. DVD Empire is the main company I use now - I think they're great.

dvd2001 · 06-16-02, 05:46 PM

I just got a shipping notice from dvd.com for an item that I had on backorder with Express.

Seeker · 06-16-02, 05:59 PM

Strange site... strange business.

marty888 · 06-16-02, 06:56 PM

Quote:

Originally posted by dvd2001
I just got a shipping notice from dvd.com for an item that I had on backorder with Express.

Same here - for a Kino title at $3.99 backordered since early March!

ntuc · 06-16-02, 11:10 PM

buy some where.

Randy810 · 07-12-02, 04:19 PM

Please try to help me Geoff
On 6/25 I rceived notice that a abackorder had shipped. I had forgotten the back order and was pleased...at first. After 8 emails, they do not have a phone number that I can locate, I still have not received my dvd order , but my card has been charged. They are not respondingat all. I do get the stupid automatic email stating that they received my email and please be patient.
Can anyone help or suggest something? I have already contacted my credit card company, but they suggested to wait a few more days to see if it is dellivered.

stevevt · 07-12-02, 04:52 PM

Quote:

Originally posted by Randy810
After 8 emails, they do not have a phone number that I can locate, I still have not received my dvd order , but my card has been charged. They are not respondingat all. I do get the stupid automatic email stating that they received my email and please be patient.

http://dvdtalk.com/forum/showthread....hreadid=108012

This is a link to this forum's Customer Service Phone # Thread. It includes Express' phone number.

Randy810 · 07-12-02, 05:00 PM

I cannot bring up the fisrt page with all the numbers. However, I had copied the phone number previously and did call. They claim they are not DVD.Com or DVD Express.
thanks for your quick reply, it is appreiated

stevevt · 07-12-02, 06:58 PM

Quote:

Originally posted by Randy810
I cannot bring up the fisrt page with all the numbers. However, I had copied the phone number previously and did call. They claim they are not DVD.Com or DVD Express.
thanks for your quick reply, it is appreiated

Here's the number from the page I linked: 1-888-383-9700

Just checking to make sure you had the same one.

Good luck.

Randy810 · 07-12-02, 08:38 PM

Yes, that is the one I have also.
Something really is fishy.
Next step credit card company.

dvd2001 · 07-13-02, 04:01 PM

Randy810,
I'd give it another week or so before disputing charges, if it's a media mail shipment.
In my recent order mentioned above, the charge posted on 6/15 (the ship date), and I didn't receive it until 7/2, about the same amount of time involved in your order.
Also, I live less than 100 miles away from where they ship. Media mail can just be whacky sometimes.

You've now also invoked Murphy's Law of mail-order. Since you've gone through the hassle of checking on it, it'll show up within a few days.

Randy810 · 07-13-02, 07:45 PM

dvd2001
I hope you are right. I will give it a few more days.
Thanks for your input

Randy

Randy810 · 07-18-02, 11:45 PM

Still waiting for my order.
Other than posting on the forum is there any recourse against this outfiit?
Warning others not to use the etailer is a minor start, I don't beleive they really care about old or new customers.
It is now 23 days and no order and no response from DVD.com

thanador · 07-19-02, 04:27 PM

I have two orders that were shipped recently, one on 6/20, the other on 7/9. Both orders were from the old $3.99 Bargain Basement sale that DVD Express had back in March. I have yet to receive either order even though I live 40 miles from where they are!

There is definitely something fishy, in fact I'd say there is something whaley going on. I am very frustrated.

thanador · 07-19-02, 04:30 PM

Quote:

Originally posted by stevevt

Here's the number from the page I linked: 1-888-383-9700

Just checking to make sure you had the same one.

Good luck.

This number now seems to connect to a fax machine.

thanador · 07-19-02, 04:37 PM

(310)202-7646 is another number for them that I got from whois. It does connect to them but I don't have time to try extensions to get a live body right now. I'll try later.

Randy810 · 07-19-02, 07:14 PM

(310)202-7646 will not get to a human being. It does say to email for customer service or at the end dial "0" for the operator. I have been calling this number since 12:30p and the message I get is the same "the operator is busy with other people, please leave a message"

I have left 7 messages.

06-10-02, 08:54 PM	#1
GeoffK Registered Join Date: Jan 1999 Location: Marblehead, MA Posts: 6,944	Something Fishy Going on DVDExpress/DVD.com Guys, Just wanted to post that something fishy seems to be going on. I got a note today from DVDExpress saying that they've been acquired by DVD.com Well That's really strange as DVD.com has always been owned by DVD Express (and the copyright on DVD.com says 'Express Media Group, Inc.') So I thought I'd post that I see this whole thing as one big RED FLAG and am advising people use other stores until this whole thing is clear.

06-11-02, 05:26 AM	#3
Josh-da-man DVD Talk Legend Join Date: Sep 2000 Location: The Bible Belt Posts: 16,951	Huh. Frankly, I didn't even know DVDExpress was still around. __________________ "Here's to Boston cops, they did what so many men never have been able to do: they found the little man in the boat." -- Bill Maher

06-11-02, 08:32 AM	#4
speedy1961 DVD Talk Hall of Fame Join Date: Jul 2000 Location: In a small pocket universe hoping to someday become a Moderator Emeritus at DVDTalk.com! Posts: 9,298	I've wondered what that smell was.... I've been staying away for quite some time now. __________________ Stuck in Trucker's Hell says it all. My Countdown Counting down to: Birthday

06-14-02, 09:31 PM	#5
majortom Cool New Member Join Date: Feb 2001 Posts: 21	Something Fishy Going on DVDExpress/DVD.com There has been something fishy going on with this company the day they started doing business. The have screwed their customers from start to finish to start again to changing their name. Who cares about this latest deception buy somewhere else.

06-16-02, 05:46 PM	#10
dvd2001 DVD Talk Special Edition Join Date: Oct 2000 Location: California Posts: 1,137	I just got a shipping notice from dvd.com for an item that I had on backorder with Express. __________________ Upright Citizens Brigade: Great comedy series. Watched it, but now when I shop, I can't accept pennies as change.

06-15-02, 01:51 PM	#7
Funk Senior Member Join Date: Jun 1999 Posts: 650	They coulda been a contenda... In the beginning ('98 - '99), they had good service and decent prices. Sorta like DVD Empire. I placed my first online DVD order with them for Silence of the Lambs Criterion and Spinal Tap Criterion. Haven't visited their site in many, many months.

06-15-02, 03:05 PM	#8
majortom Cool New Member Join Date: Feb 2001 Posts: 21	You are right funk, in the first year 97-98 express was not a bad company. But I don't agree with your dvdempire comment, they have always provided me with excellent service from the beginning to now.

06-15-02, 04:20 PM	#9
Funk Senior Member Join Date: Jun 1999 Posts: 650	majortom, my bad. I worded that poorly. I meant that, DVD Express, in '98-'99, was like DVD Empire is now and always has been. DVD Empire is the main company I use now - I think they're great.

06-16-02, 05:59 PM	#11
Seeker DVD Talk Legend Join Date: Oct 1999 Location: Second Star on the right, and straight on til' morning... Posts: 14,784	Strange site... strange business. __________________

06-16-02, 11:10 PM	#13
ntuc Suspended - needs to provide a working email Join Date: Mar 2002 Location: singapore Posts: 375	buy some where.

07-12-02, 04:19 PM	#14
Randy810 DVD Talk Special Edition Join Date: May 2000 Location: second star on the right and straight on to the morning Posts: 1,144	Please try to help me Geoff On 6/25 I rceived notice that a abackorder had shipped. I had forgotten the back order and was pleased...at first. After 8 emails, they do not have a phone number that I can locate, I still have not received my dvd order , but my card has been charged. They are not respondingat all. I do get the stupid automatic email stating that they received my email and please be patient. Can anyone help or suggest something? I have already contacted my credit card company, but they suggested to wait a few more days to see if it is dellivered.

07-12-02, 05:00 PM	#16
Randy810 DVD Talk Special Edition Join Date: May 2000 Location: second star on the right and straight on to the morning Posts: 1,144	I cannot bring up the fisrt page with all the numbers. However, I had copied the phone number previously and did call. They claim they are not DVD.Com or DVD Express. thanks for your quick reply, it is appreiated

07-12-02, 08:38 PM	#18
Randy810 DVD Talk Special Edition Join Date: May 2000 Location: second star on the right and straight on to the morning Posts: 1,144	Yes, that is the one I have also. Something really is fishy. Next step credit card company. __________________ Randy810"s collection

07-13-02, 04:01 PM	#19
dvd2001 DVD Talk Special Edition Join Date: Oct 2000 Location: California Posts: 1,137	Randy810, I'd give it another week or so before disputing charges, if it's a media mail shipment. In my recent order mentioned above, the charge posted on 6/15 (the ship date), and I didn't receive it until 7/2, about the same amount of time involved in your order. Also, I live less than 100 miles away from where they ship. Media mail can just be whacky sometimes. You've now also invoked Murphy's Law of mail-order. Since you've gone through the hassle of checking on it, it'll show up within a few days. __________________ Upright Citizens Brigade: Great comedy series. Watched it, but now when I shop, I can't accept pennies as change.

07-13-02, 07:45 PM	#20
Randy810 DVD Talk Special Edition Join Date: May 2000 Location: second star on the right and straight on to the morning Posts: 1,144	dvd2001 I hope you are right. I will give it a few more days. Thanks for your input Randy __________________ Randy810"s collection

07-18-02, 11:45 PM	#21
Randy810 DVD Talk Special Edition Join Date: May 2000 Location: second star on the right and straight on to the morning Posts: 1,144	Still waiting for my order. Other than posting on the forum is there any recourse against this outfiit? Warning others not to use the etailer is a minor start, I don't beleive they really care about old or new customers. It is now 23 days and no order and no response from DVD.com __________________ Randy810"s collection

07-19-02, 04:27 PM	#22
thanador Senior Member Join Date: Mar 2000 Location: SoCal Posts: 942	I have two orders that were shipped recently, one on 6/20, the other on 7/9. Both orders were from the old $3.99 Bargain Basement sale that DVD Express had back in March. I have yet to receive either order even though I live 40 miles from where they are! There is definitely something fishy, in fact I'd say there is something whaley going on. I am very frustrated. __________________ "what is wrong with me? Incurable DVD addiction. I'm a whore for supplements and a DTS slut... not to mention deeply in debt." DVD Talk member jbnugent "I dropped $40 on this DVD because, as much as I've railed against the notion, as much as I've berated the aficionados, and as much as I've scoffed the spine numbers, I'm apparently some kind of Criterion slut." DVD Talk member ScandalUMD

07-19-02, 04:37 PM	#24
thanador Senior Member Join Date: Mar 2000 Location: SoCal Posts: 942	(310)202-7646 is another number for them that I got from whois. It does connect to them but I don't have time to try extensions to get a live body right now. I'll try later.

07-19-02, 07:14 PM	#25
Randy810 DVD Talk Special Edition Join Date: May 2000 Location: second star on the right and straight on to the morning Posts: 1,144	(310)202-7646 will not get to a human being. It does say to email for customer service or at the end dial "0" for the operator. I have been calling this number since 12:30p and the message I get is the same "the operator is busy with other people, please leave a message" I have left 7 messages. __________________ Randy810"s collection