United Airlines Breaks Musician's Guitar, Solution Youtube - Page 2

Mankal · 07-10-09, 02:46 PM

Quote:

Originally Posted by wendersfan

Something tells me this won't change United's behavior one bit. They were just unlucky enough to do this to a musician who had the means and ability to get his story out. Most of the time they could get away with ignoring the problem and I imagine they'll continue to count on those odds.

Exactly, he will get his compensation and an apology letter, but when this happens again to regular people like us, we'll get the runaround again. I guess it takes money/fame to get attention

The Edit King · 07-10-09, 02:46 PM

Quote:

Originally Posted by wendersfan

Yeah, Taylors are really nice guitars. Really nice. And this one was apparently custom made for the guy. If it were me I wouldn't be satisfied unless they let me beat the baggage handlers to death with a baseball bat.

I couldn't agree with you more, well, except for the HOMICIDE part!

-THEEK, INDEED!

Michael Corvin · 07-10-09, 03:15 PM

Awesome tune and video. So where do I d/l it for free?

The Edit King · 07-10-09, 03:22 PM

Oh yeah!

Fine quality talent, great sound.

IN YOUR FACE, UNITED!!!

-THEEK!

Sdallnct · 07-10-09, 10:09 PM

Quote:

Originally Posted by Save Ferris

some other airline should run this song in a commercial. If they cant use the words, the orchestral version will do

Actually I bet United could take action against the singer. I'm sure "United" is a registered trade mark and can not be used without permission. Now the public outcry if they did take action would probably be teh bad. But I bet they could.

shaun3000 · 07-10-09, 11:09 PM

Not in this case they couldn't. It's a commentary, sung, but still a commentary. You could also argue that it's parody and/or satire.

slop101 · 07-10-09, 11:13 PM

I know people at Taylor - I could have them make this guy a guitar at cost (which would make the 3500 closer to 1500). Although I'm pretty sure they heard about this and already sent him one.

Here's the custom one they made for me:

Spoiler:

namja · 07-10-09, 11:46 PM

So awesome. Now over 1.6 million views.

Mr. Salty · 07-11-09, 12:18 AM

Now over 1.7 million. That's 100,000 views in half an hour!

Sdallnct · 07-11-09, 12:36 AM

Quote:

Originally Posted by shaun3000

Not in this case they couldn't. It's a commentary, sung, but still a commentary. You could also argue that it's parody and/or satire.

LOL...maybe...but he is making money off of it. Either directly or by getting more gigs, more exposure, appearances, etc.

Plus I don't think you can call something a "commentary" and use a registered trademark.

For example, I've seen cases where an individual will put a sign in their yard saying something like; "ABC Plumbing screwed up my house". And ABC Plumbing was able to go to court and have the people remove the sign.

I've also seen cases where someone starts a web site; "AcmeAutomotiveSucks.com" and Acme Automotive has the site taken down.

kuroiinu · 07-11-09, 01:19 AM

Quote:

Originally Posted by Sdallnct

Plus I don't think you can call something a "commentary" and use a registered trademark.

For example, I've seen cases where an individual will put a sign in their yard saying something like; "ABC Plumbing screwed up my house". And ABC Plumbing was able to go to court and have the people remove the sign.

I've also seen cases where someone starts a web site; "AcmeAutomotiveSucks.com" and Acme Automotive has the site taken down.

I don't see how that works. If I buy a Brand X computer and it breaks 3 times in a month, I certainly have the right to write a bad review of it on Amazon, or post it in a blog for everyone to see. As long as I stay factual, I see no reason why I can't do that. Registered trademark doesn't mean I can't speak or write the words.

I think they got the guy with the sign in his yard with some law that you can't have any sign in the yard, even one that says "ABC Plumbing is great. They do excellent work for cheap".

Mr. Salty · 07-11-09, 04:43 AM

First of all, a trademark is a logo or symbol, not just the name of the company. At no point in the video does he use United's logo.

Quote:

Originally Posted by Sdallnct

LOL...maybe...but he is making money off of it.

Doesn't matter.

Quote:

Plus I don't think you can call something a "commentary" and use a registered trademark.

Using the name of the company in a factual manner such as this is protected speech. United would have no case whatsoever.

Quote:

For example, I've seen cases where an individual will put a sign in their yard saying something like; "ABC Plumbing screwed up my house". And ABC Plumbing was able to go to court and have the people remove the sign.

You need to site specific examples and what the actual reasoning was that the signs were removed.

Mr. Salty · 07-11-09, 04:49 AM

Follow-up story here:

Airline gives to charity in guitar gaffe

HALIFAX–Dave Carroll is getting ready to sing a happy tune.

United Airlines, the company whose customer service prompted the musician to write a song that's garnered worldwide attention, has agreed to make a donation to charity to make up for its mistakes.

"United will donate $3,000 to the Thelonious Monk Institute of Jazz for music education for kids," a spokeswoman said yesterday.

Carroll had spent several months dealing trying to get United Airlines to reimburse the $1,200 he paid to repair a $3,500 Taylor acoustic guitar damaged on a flight to Nebraska in March 2008.

He had requested that United direct any compensation to charity.

"I think it's pretty great and a show of good faith to help other people," Carroll said before performing with his band, Sons of Maxwell, in Arichat, N.S.

The airline's change of heart came after "United Breaks Guitars" appeared on YouTube this week, gathering 1.5 million hits by Friday night and coverage on CNN.

Taylor is giving Carroll "a guitar or two for my troubles," he said.

The Canadian Press

DarkestPhoenix · 07-11-09, 06:07 AM

THE SECURITY TASK force guy explained everything to me.
Baggage handlers can ignore a ticking suitcase. The security task force guy, he called baggage handlers Throwers. Modern bombs don't tick. But a suitcase that vibrates, the baggage handlers, the Throwers, have to call the police.
How I came to live with Tyler is because most airlines have this policy about vibrating baggage.
My flight back from Dulles, I had everything in that one bag. When you travel a lot, you learn to pack the same for every trip. Six white shirts. Two black trousers. The bare minimum you need to survive.
Traveling alarm clock.
Cordless electric razor.
Toothbrush.
Six pair underwear.
Six pair black socks.
[One Taylor guitar.]
It turns out, my suitcase was vibrating on departure from Dulles, according to the security task force guy, so the police took it off the flight. Everything was in that bag. My contact lens stuff. One red tie with blue stripes. One blue tie with red stripes. These are regimental stripes, not club tie stripes. And one solid red tie.
A list of all these things used to hang on the inside of my bedroom door at home.

Chrisedge · 07-11-09, 12:15 PM

Quote:

Originally Posted by Sdallnct

LOL...maybe...but he is making money off of it. Either directly or by getting more gigs, more exposure, appearances, etc.

Plus I don't think you can call something a "commentary" and use a registered trademark.

For example, I've seen cases where an individual will put a sign in their yard saying something like; "ABC Plumbing screwed up my house". And ABC Plumbing was able to go to court and have the people remove the sign.

I've also seen cases where someone starts a web site; "AcmeAutomotiveSucks.com" and Acme Automotive has the site taken down.

I've had my website for almost 10 years, I've been interviewed on NPR about it, BBI corp knows about it, warns employees not to post on it, and I have never been approached. (See Sig)

Goldberg74 · 07-11-09, 12:56 PM

Quote:

Originally Posted by TLwizard

Apparently NPR was discussing this earlier today or yesterday.

Great song!

That's where I heard about, as I was driving back from Austin yesterday. Here's the link:

http://www.npr.org/templates/story/s...41&ft=1&f=1006

Jacoby Ellsbury · 07-11-09, 03:13 PM

wow that video sucked

Sean O'Hara · 07-11-09, 03:33 PM

Quote:

Originally Posted by Mr. Salty

First of all, a trademark is a logo or symbol, not just the name of the company.

Wrong.

Quote:

Originally Posted by Wikipedia

A trademark is a type of intellectual property, and typically a name, word, phrase, logo, symbol, design, image, or a combination of these elements.

How do you think Monster Cable is able to sue Monster Minigolf? (Trademark normally covers marks within an industry, so MC's case is absurd, but it is a trademark issue.)

D.Pham00 · 07-11-09, 03:34 PM

It's a pretty genius move on his part. Got a free guitar or two, plus, and this is worth a lot more, free publicity.

Bottom line, united gambled and lost this time, but overall, i'm sure all the legit claims they've denied in the past and will continue to deny would still make it worthwhile for them...

slop101 · 07-11-09, 05:28 PM

Honestly though, the higher-end guitar cases used by Taylor (which I'm assuming this guy's guitar was in), can take quite a bit of punishment without damaging the guitar inside. You have to pretty much destroy the case (which is tough to do even if you're trying), in order to be able to hurt the guitar inside at all.

Mr. Salty · 07-11-09, 08:26 PM

Quote:

Originally Posted by Sean O'Hara

How do you think Monster Cable is able to sue Monster Minigolf? (Trademark normally covers marks within an industry, so MC's case is absurd, but it is a trademark issue.)

Monster is suing, that doesn't mean they're winning.

Ranger · 07-11-09, 08:40 PM

Quote:

Originally Posted by slop101

Honestly though, the higher-end guitar cases used by Taylor (which I'm assuming this guy's guitar was in), can take quite a bit of punishment without damaging the guitar inside. You have to pretty much destroy the case (which is tough to do even if you're trying), in order to be able to hurt the guitar inside at all.

Yeah, that is what I thought, too. And don't the handlers work for the airport, not the airlines?

filmerp · 07-11-09, 09:04 PM

Quote:

Originally Posted by Ranger

Yeah, that is what I thought, too. And don't the handlers work for the airport, not the airlines?

Each airline has its own baggage handlers.

Michael Corvin · 08-23-09, 08:05 PM

More than 5 million hits on the original video now. Here are some follow up videos.

Prior to United [finally] stepping up Dave Carroll speaks on the matter:

A little free press:

and of course, Hitler finds out about the whole mess:

Quote:

Originally Posted by slop101

Honestly though, the higher-end guitar cases used by Taylor (which I'm assuming this guy's guitar was in), can take quite a bit of punishment without damaging the guitar inside. You have to pretty much destroy the case (which is tough to do even if you're trying), in order to be able to hurt the guitar inside at all.

Taylor Guitars even gets in on the action:

And without further ado:
United Breaks Guitars #2

SunMonkey · 08-24-09, 05:57 AM

I hate United and refuse to ever fly with them again for all the garbage they have pulled with me, so bad publicity like this is a delight to see.

07-10-09, 03:15 PM	#28
Michael Corvin DVD Talk Hero Join Date: May 1999 Location: Louisville, KY Posts: 32,120	Re: United Airlines Breaks Musician's Guitar, Solution Youtube Awesome tune and video. So where do I d/l it for free? __________________ Xbox Live: Sith Draven / PSN: SithDraven / Wii: 3497 1324 7344 6386 Now Playing: Overlord \| Recently Finished: Ghostbusters \| On Deck: Lego Rock Band Video Game Report Card: 2007 \| 2008 \| 2009 If the RIAA had their way, listening to music at all would be illegal. -Suprmallet Last edited by Michael Corvin; 07-10-09 at 03:17 PM.

07-10-09, 03:22 PM	#29
The Edit King DVD Talk Legend Join Date: Nov 1999 Location: I'm Still Alive in Los Angeles Posts: 24,709	Re: United Airlines Breaks Musician's Guitar, Solution Youtube Oh yeah! Fine quality talent, great sound. IN YOUR FACE, UNITED!!! -THEEK! Last edited by The Edit King; 07-11-09 at 03:37 PM.

07-10-09, 11:09 PM	#31
shaun3000 DVD Talk Limited Edition Join Date: Jul 1999 Location: Dallas, Texas Posts: 7,403	Re: United Airlines Breaks Musician's Guitar, Solution Youtube Not in this case they couldn't. It's a commentary, sung, but still a commentary. You could also argue that it's parody and/or satire.

07-10-09, 11:13 PM	#32
slop101 DVD Talk Legend Join Date: Mar 2001 Location: in your mind Posts: 11,948	Re: United Airlines Breaks Musician's Guitar, Solution Youtube I know people at Taylor - I could have them make this guy a guitar at cost (which would make the 3500 closer to 1500). Although I'm pretty sure they heard about this and already sent him one. Here's the custom one they made for me: Spoiler:

07-10-09, 11:46 PM	#33
namja Stealth Moderator Join Date: Oct 1999 Location: High Definition Posts: 24,634	Re: United Airlines Breaks Musician's Guitar, Solution Youtube So awesome. Now over 1.6 million views. __________________ life in high definition

07-11-09, 12:18 AM	#34
Mr. Salty DVD Talk Hall of Fame Join Date: Nov 2000 Location: The tranquil banks of the Rock River Posts: 7,702	Re: United Airlines Breaks Musician's Guitar, Solution Youtube Now over 1.7 million. That's 100,000 views in half an hour! __________________ Mr. Salty's Massive Media Empire Just because a word has an "s" on the end of it doesn't mean it gets an apostrophe.

07-11-09, 04:49 AM	#38
Mr. Salty DVD Talk Hall of Fame Join Date: Nov 2000 Location: The tranquil banks of the Rock River Posts: 7,702	Re: United Airlines Breaks Musician's Guitar, Solution Youtube Follow-up story here: Airline gives to charity in guitar gaffe HALIFAX–Dave Carroll is getting ready to sing a happy tune. United Airlines, the company whose customer service prompted the musician to write a song that's garnered worldwide attention, has agreed to make a donation to charity to make up for its mistakes. "United will donate $3,000 to the Thelonious Monk Institute of Jazz for music education for kids," a spokeswoman said yesterday. Carroll had spent several months dealing trying to get United Airlines to reimburse the $1,200 he paid to repair a $3,500 Taylor acoustic guitar damaged on a flight to Nebraska in March 2008. He had requested that United direct any compensation to charity. "I think it's pretty great and a show of good faith to help other people," Carroll said before performing with his band, Sons of Maxwell, in Arichat, N.S. The airline's change of heart came after "United Breaks Guitars" appeared on YouTube this week, gathering 1.5 million hits by Friday night and coverage on CNN. Taylor is giving Carroll "a guitar or two for my troubles," he said. The Canadian Press __________________ Mr. Salty's Massive Media Empire Just because a word has an "s" on the end of it doesn't mean it gets an apostrophe.

07-11-09, 06:07 AM	#39
DarkestPhoenix DVD Talk Ultimate Edition Join Date: May 2002 Location: The Cradle Of Life.....And Death Posts: 4,087	Re: United Airlines Breaks Musician's Guitar, Solution Youtube THE SECURITY TASK force guy explained everything to me. Baggage handlers can ignore a ticking suitcase. The security task force guy, he called baggage handlers Throwers. Modern bombs don't tick. But a suitcase that vibrates, the baggage handlers, the Throwers, have to call the police. How I came to live with Tyler is because most airlines have this policy about vibrating baggage. My flight back from Dulles, I had everything in that one bag. When you travel a lot, you learn to pack the same for every trip. Six white shirts. Two black trousers. The bare minimum you need to survive. Traveling alarm clock. Cordless electric razor. Toothbrush. Six pair underwear. Six pair black socks. [One Taylor guitar.] It turns out, my suitcase was vibrating on departure from Dulles, according to the security task force guy, so the police took it off the flight. Everything was in that bag. My contact lens stuff. One red tie with blue stripes. One blue tie with red stripes. These are regimental stripes, not club tie stripes. And one solid red tie. A list of all these things used to hang on the inside of my bedroom door at home. __________________ High School's most likely to be paid to party with others! ~ Gunshy Minor Threat Announced: You've got my vote for literary genius of the year! Derrich's POV: The guy has problems...sounds like a crazy person who follows someone around all the time. The brizz Opinion: You are a remarkably unlikeable person with a mean streak that is really unsettling. DVDSpot Visit the Legend at: www.darkestphoenix.com

07-11-09, 03:13 PM	#42
Jacoby Ellsbury DVD Talk Special Edition Join Date: Sep 2007 Posts: 1,021	Re: United Airlines Breaks Musician's Guitar, Solution Youtube wow that video sucked

07-11-09, 03:34 PM	#44
D.Pham00 DVD Talk Hero Join Date: Jul 2001 Location: Stick out your tongue! Posts: 32,302	Re: United Airlines Breaks Musician's Guitar, Solution Youtube It's a pretty genius move on his part. Got a free guitar or two, plus, and this is worth a lot more, free publicity. Bottom line, united gambled and lost this time, but overall, i'm sure all the legit claims they've denied in the past and will continue to deny would still make it worthwhile for them... __________________ abrg: *whine whine* suprmallet: *why so serious?*

07-11-09, 05:28 PM	#45
slop101 DVD Talk Legend Join Date: Mar 2001 Location: in your mind Posts: 11,948	Re: United Airlines Breaks Musician's Guitar, Solution Youtube Honestly though, the higher-end guitar cases used by Taylor (which I'm assuming this guy's guitar was in), can take quite a bit of punishment without damaging the guitar inside. You have to pretty much destroy the case (which is tough to do even if you're trying), in order to be able to hurt the guitar inside at all.

08-24-09, 05:57 AM	#50
SunMonkey DVD Talk Limited Edition Join Date: Jan 2000 Location: Lake Ridge, VA Posts: 5,242	Re: United Airlines Breaks Musician's Guitar, Solution Youtube I hate United and refuse to ever fly with them again for all the garbage they have pulled with me, so bad publicity like this is a delight to see.