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Old 06-04-06, 10:30 AM   #1
Brain Stew
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Comcast drives me nuts

I am trying to order tv and internet service from Comcast, but they won't let me order. The reason why? My apartment number is not in the "correct" format

My apartment is #208, but I've had both a web and phone rep tell me up and down that they can only accept numbers in the format of 1A. I have no idea the magic conversion for my apartment #, so when I asked the guy on the phone he said, "Ask around and then you can give us something that's in our system." Ask around? Ask around?

Jesus Christ, this is ridiculous.
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Old 06-04-06, 10:34 AM   #2
crazyronin
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try "2H" ( that is "2", your floor, and "H" = 8th letter of alphabet.

you're welcome/
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Old 06-04-06, 10:35 AM   #3
Brain Stew
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How do I know that will work? I'm not going to pay to not get service.

I realized the 2H thing after posting, but it doesn't matter. That is such a bizarre thing for them to force people to do. Just take my data. Some over zealous database designer thought he'd be really smart and forced normalization. What happens if I live in 227 (Other than getting to meet Jackee )?
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Last edited by Brain Stew; 06-04-06 at 10:41 AM.
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Old 06-04-06, 10:39 AM   #4
SeekOnce
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That's retarded. But then again, it IS Comcast.

We have our high-speed internet service with them and I gotta tell ya, never again will we be their customers. Had problems with the connection since it was installed a few months ago and all Technical Support would do is blame it on our end (ie. spyware, viruses, crappy router, etc).

It's a good thing we're moving out this month.
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Old 06-04-06, 10:42 AM   #5
Brain Stew
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I got an email from them:
Quote:
We apologize for the inconvenience you've experienced.

I sincerely apologize for any unpleasant experience you had recently with your Comcast service and thank you for bringing this matter to our attention.

We need to hear about any unsatisfactory situations in order to correct them and to enhance our level of customer service. I have forwarded your comments to the appropriate members of our development and management teams for further review. We appreciate that you took the time to help us keep our commitment to quality customer care.

If you have any additional questions, please reply to this email or call our customer service department. Our customer service department can be reached at 1-800-COMCAST. We are open 24 hours a day, 7 days a week for your convenience.

Thank you again for your e-mail. We appreciate you taking the time to contact us.

Thank you for choosing Comcast.

Sincerely,

Joe
Comcast Customer Care Specialist
So, in other words a lot of apologies without any solutions.
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Old 06-04-06, 10:45 AM   #6
WallyOPD
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Brain Stew walks into a bar with Comcast stuffed down the front of his pants.

The bartender asks, "Is that Comcast in your pants?"

Brain Stew replies, "Aye! It's driving me nuts!"
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Old 06-04-06, 10:47 AM   #7
crazyronin
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Quote:
Originally Posted by Brain Stew
What happens if I live in 227 (Other than getting to meet Jackee )?
2ZA? I think it is number than a cold hake for them to do this. I had the same problem in an apartment house in Maine, so I took a sheet of paper and wrote "otherwise known as 2B to the Numb Bastards at Comcast" and taped it below the 202 on my door.
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Old 06-04-06, 10:54 AM   #8
Brain Stew
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Got another email
Quote:
Dear Zack,


We apologize for the inconvenience you've experienced.

In order to setup service at your address a survey will be required. During this survey a tech will come out and verify the address. Once the address is verified dispatch can add your address in to the system. In order to setup a survey you will need to call the local call center at 1-800-COMCAST. Please allow 7 to 10 business days for the survey to be completed once it has been placed.

If you have any additional questions, please reply to this email or call our customer service department. Our customer service department can be reached at 1-800-COMCAST. We are open 24 hours a day, 7 days a week for your convenience.

Thank you again for your e-mail. We appreciate you taking the time to contact us.

Thank you for choosing Comcast.

Sincerely,

Joe
Comcast Customer Care Specialist
What the hell? The address exists, goddamn.
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Old 06-04-06, 11:26 AM   #9
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wow that's insane. Comcast is more expensive than Cox in my area so I'm actuallly kind of glad I can only get Cox in my town (though Comcast has ABC HD and Cox doesn't!)
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Old 06-04-06, 11:28 AM   #10
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It sounds like you live in a single unit townhome type apartment and not a building with a billion apartments with your apartments are labeled by number only with a 534A, B, C, etc. If that's the case, tell them:

It's a condo and doesn't share numbers with other apartment or condos. 208 is the street address to my condo as listed by the post office, 208, nothing more. In our condo development, we don't have letters, just street addresses.

That should do it.
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Old 06-04-06, 11:44 AM   #11
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I had Comcast for years at my old apartment which was #223.
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Old 06-04-06, 11:50 AM   #12
Brain Stew
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2H has a deliquent payment, so I have to go to the payment center to get service activation.

I'll have to call my landlord and find out why none of this information was given to me. This has been really fun.
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Old 06-04-06, 11:52 AM   #13
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That's very strange. My apt. is a three digit number, and I had zero problems getting service.
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Old 06-04-06, 11:52 AM   #14
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Send them a copy of your other utility bills and tell them no one else has an issue with your address.
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Old 06-04-06, 11:53 AM   #15
mllefoo
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Quote:
Originally Posted by Brain Stew
Got another email

What the hell? The address exists, goddamn.
Just get dsl from somewhere else, and buy yourself a satellite dish.

Comcast is evil in so many ways I've lost count.
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Old 06-04-06, 11:54 AM   #16
Brain Stew
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Quote:
Originally Posted by logrus9
Send them a copy of your other utility bills and tell them no one else has an issue with your address.
According to the woman on the website when I tried ordering using 2H, it's the fault of the landlord for not making their numbering system conform to Comcast's () or giving 208 as an alternate.

Also, the landlord was supposed to give me info on the deliquency.

I can wait to see who the landlord blames it on!
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Old 06-04-06, 11:57 AM   #17
Brain Stew
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Quote:
Originally Posted by Numanoid
I had Comcast for years at my old apartment which was #223.
Dude, I'm starting to think this is some problem Comcast has with Philly.
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Old 06-04-06, 11:57 AM   #18
The Bus
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Just buy a house.
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Old 06-04-06, 12:02 PM   #19
Brain Stew
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Quote:
Originally Posted by The Bus
Just buy a house.
Thanks for the input, very helpful. Do you work for Comcast?
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Old 06-04-06, 12:37 PM   #20
General Zod
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Quote:
Originally Posted by Brain Stew
My apartment is #208, but I've had both a web and phone rep tell me up and down that they can only accept numbers in the format of 1A.
No problem .. tell them you are in apartment D0 in Hex.
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Old 06-04-06, 01:05 PM   #21
tasha99
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Get Directv. Seriously, why would you want to get cable from a company like this? I used to have Comcast but have found Directv+DSL to be a little cheaper and so, so much better.
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Old 06-04-06, 03:10 PM   #22
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All the apartments I've lived in have had 3-4 numeric digits, and I've never had a problem like this with Comcast.
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Old 06-04-06, 07:01 PM   #23
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I have a 3 digit apartment as well. No problems.
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Old 06-04-06, 07:20 PM   #24
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sucks to be you

in all seriousness I never understand why companies do things to make it hard on consumers, I'd say to hell with them and get DirecTv or Dishnetwork
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Old 06-04-06, 08:44 PM   #25
Ranger
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I probably would just ask to speak to someone else at Comcast.

It is possible that the guy you spoke with just misunderstood how the system works or isn't very experienced.
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