DDDHouse questions? [merged] - Page 2

Squirrel God · 05-06-06, 04:47 PM

Have placed around 10 orders with them. All items received in pretty good time, though note I'm in the UK. Emailed them once or twice and they replied within 1 or 2 days. Nice shipping packaging too!

asianxcore · 10-12-08, 11:08 PM

Is it normal for orders to get canceled when ordering?

I attempted my first DDDHouse order tonight and both times my orders showed up as "canceled"

flixtime · 10-13-08, 07:30 AM

I've been a fairly regular customer with DDDHOUSE and have never experienced this order cancellation issue you are mentioning. Try sending them an e-mail; their customer service (Johnny) is of high caliber. I wonder if you are experiencing some issue with not completing the payment process properly...don't recall if you are asked to temporarily allow pop-ups and such in order for the payment process to be completed (since payment seems to be handled through another service).

asianxcore · 10-13-08, 10:01 PM

Quote:

Originally Posted by flixtime

Don't recall if you are asked to temporarily allow pop-ups and such in order for the payment process to be completed (since payment seems to be handled through another service).

That might be it. I have pop-up's blocked on my browser and near the end of the payment process it blocked one.

Might have to try again soon.

New Reviews	DVD Talk Headlines	Coming Soon
	Listen to DVD Talk Radio:

10-12-08, 11:08 PM	#27
asianxcore DVD Talk Ultimate Edition Join Date: Jan 2004 Location: Bay Area, California Posts: 4,235	Is it normal for orders to get canceled when ordering? I attempted my first DDDHouse order tonight and both times my orders showed up as "canceled" __________________ R.I.P DVDSpot My Video Game Collection!

05-06-06, 04:47 PM	#26
Squirrel God DVD Talk Gold Edition Join Date: Jul 2002 Posts: 2,062	Have placed around 10 orders with them. All items received in pretty good time, though note I'm in the UK. Emailed them once or twice and they replied within 1 or 2 days. Nice shipping packaging too!

10-13-08, 07:30 AM	#28
flixtime DVD Talk Special Edition Join Date: Jul 2002 Posts: 1,683	I've been a fairly regular customer with DDDHOUSE and have never experienced this order cancellation issue you are mentioning. Try sending them an e-mail; their customer service (Johnny) is of high caliber. I wonder if you are experiencing some issue with not completing the payment process properly...don't recall if you are asked to temporarily allow pop-ups and such in order for the payment process to be completed (since payment seems to be handled through another service).