This is a list of known defective DVDs gathered for quick and easy reference and information on what you should do to get a fixed disc.
The defects posted are only wide occurrences, there are many times where only a few copies of a certain title may be defective, but not enough to make it a known issue to everyone, and therefore will not be posted. If you cannot get your replacement from where you purchased it, you may try contacting the DVD distribution company. Some contact information provided below.
There have been many reports of subtitles and captions appearing and won't go away for some titles. These are usually glitches with the DVD player itself, and is not because of the disc. Also, certain players seem to be problematic playing discs. Here are a couple places you can look up hardware specific issues that may no be covered here: http://www.dvdfile.com/software/glit...y/hardware.htm
This is a community effort as I cannot keep up with everything myself, so please post whatever you come across. Also, follow up on the posted solutions as they may be out of date. Best bet is to call the distributor.
1000 Eyes of Dr. Mabuse
[All Day Entertainment]
Problem: There are three pressings of this title, the 2nd one is the defective one. It has a couple of spots where 15 seconds of a soccer game will pop up in the middle of the movie. The 2nd pressing has a top spine (the sticker that clamps the box shut after you peel off the shrinkwrap), and once opened the disc face has the black ink all the way up to the spindle hole. The 1st pressing has no top spine sticker and the disc face has a silvery "eye" around the spindle hole and a logo for "NIMBUS" (Good copy), and the 3rd pressing has the top spine sticker identifying it as being corrected, the disc face is identical to the bad copy.
Solution: The bad pressing has been recalled, you may exchange through All Day.
12 Monkeys - DTS
Problem: The packaging says it contains French subtitles, but the disc does not.
Solution: It appears that newer prints have removed the mention of the subtitles.
2 Days In The Valley
[HBO Home Video]
Problem: Packaging claims transfer is anamorphic, but it is not.
2010: The Year We Make Contact
Problem: Packaging claims transfer is anamorphic, but it is not.
7 Faces of Dr. Lao
Problem: First generation Pioneer combination players have problems playing this.
Solution: Firmware upgrade.
Abyss, The SE
Problem: Lists film as anamorphic, but is only letterboxed.
Problem: Disc will not play on Toshiba 3108, 2108, and Mitsubishi DD3000. Locks up on layer change on early Sony S7700. This is on the first ALIEN disc only.
Solution: Firmware upgrade
Problem: First pressing omitted momentary subtitles in a scene. Subsequent pressings generate subtitles for that scene, but includes the preface "THINKING" and they are all in bold.
Solution: For first pressing, get the newer pressing. For the current one, none.
Problem: Aspect ratio mislabeled 2.35:1. Actual ratio is 1.85:1.
Austin Powers: International Man of Mystery
Problem: Packaging states film is 2:1, transfer is 1.85:1.
Austin Powers in Goldmember
Problem: Some players, mostly Pioneer, have problems playing the disc or accessing the Infinifilm feature. Another problem reported is that the player cannot fast forward, rewind, pause, or skip scenes. There have been some rare cases that after playing the disc the player would cease functioning all together even with other discs. It is uncertain if this is a problem on all discs on certain players or just a batch of bad pressings.
Back to the Future Trilogy
Problem: The widescreen framing is wrong in parts 2 and 3. It is very noticeable and is a problem. Key parts of the movies are cut out due to the incorrect film framing.
Solution: Universal will replace your copies. Please call (888) 703-0010 and talk to a customer service rep. They will ask you some questions- including your address and phone, your reason for disc return and where you bought your set. They will send you a prepaid mailer to return the discs. NOTE: This call center might not be in the US, so the people you talk to might not speak English all too well. Be patient, and make sure they spell back your info to be sure you get a mailer.
Better Tomorrow, A
Problem: Original pressing had a 5.1 Cantonese audio track. This
track had the original score mixed with parts from Speed and Forrest Gump. The fixed pressing is a mono Cantonese track.
Solution: You can contact Anchor Bay directly to exchange it.
Black Hole, The
Problem: The very first pressing had no audio coming out of the right channel. They were quickly fixed and they placed a red sticker on the back of it for awhile. They have long since stopped putting the sticker on it.
Solution: Chances are slim that you can still get a defective copy now, but in such a case that you do or if you had your copy for a long time, you can probably exchange it by contacting Anchor Bay.
Blind Dead Collection, The
Problem: A one-second audio dropout in the Spanish Version of TOMBS OF THE BLIND DEAD, and a one-frame video/audio glitch in the Spanish Version of RETURN OF THE EVIL DEAD
Solution: Mail the Disc(s) Only (do not send the plastic case or coffin box) along with the Return Address to:
BLIND DEAD Replacement
11271 Ventura Boulevard #500
Studio City, CA 91604
Blue Velvet - Special Edition
Problem: A number of players can't access or play the special features correctly. Philips players have been reported with this problem.
Bronx Tale, A
Problem: Case advertises anamorphic, but is not.
Problem: Aspect ratio on packaging claims it is 2.35:1, but it is indeed 1.85:1.
Cleopatra - Five Star Edition
Problem: At the end of the movie on disc-2 after the credits rolled, there was supposed to be exit music just like in the theatrical release, but there wasn't.
Solution: You can call Fox and they will send you a fixed one hassle-free at 1-888-223-2369.
Problem: A misprint on the packaging says it contains trailers that are not on the disc.
Solution: None, I'm not sure if they have corrected this now.
Problem: "Lords of Hell" commentary track listed on the back of the packaging isn't available on the disc. The Production Commentary is out of sync with the movie, about 15 seconds faster than the picture frames they are talking about. The English audio track is focused on the right channel throughout most of the movie, does not have the correct balance.
Solution: The problem disc is the Canadian version, you can get the U.S. release by Trimark that doesn't have these problems.
Problem: There is a commentary on this disc that is in French, there should be English subtitles to accompany it, but isn't there.
Problem: Early pressings of the original release had a problem with the first few minutes of the movie being really bright. Subsequent pressings have been corrected.
Solution: Try contacting Buena Vista for a replacement or upgrade to the Collector's Series.
Problem: Aspect ratio mislabeled 1.66:1. Actual ratio is actually 1.33:1.
Days of Heaven
Problem: Movie freezes for a moment then jumps forward and skipping. Also audio drop outs and problems occur with the DD track. These problems have been reported using Pioneer players.
Solution: not known
Dead Ringers - Criterion Collection
Problem: There seems to be an audio sync and/or commentary problem with the first pressing. I don't have clear information regarding it. The new pressings will say "new pressing" on the back of the case.
Solution: Exchange for the "new pressing" through retailer or Criterion.
Devil's Advocate, The
Problem: The first printing (recalled Ex Nihilio version) has a verified picture jumping problem on the Pioneer 525 and Elite Changer DV-F07 throughout the entire feature.
Solution: Subsequent printings (the ones without the digitally edited copyrighted sculpture) are fine.
Dinosaur - Collector's Edition
Problem: There are various problems people have reported about playing the movie on certain players. Problems reported include: chapter search not working (sometimes takes you to the chapter selection menu instead), scan forward/back and pause buttons don't work, subtitles pop on and off occasionally, slow menu transitions, or it won't play at all.
Solution: There is an updated disc you can get from Disney.
Problem: The first pressing of the 2nd disc has an audio dropout on Chapter 46 (Free-Fall chapter) disk 2 at 1 hour and 5 minutes for 5 or 6 seconds.
Solution: You can contact Artisan Home Entertainment for a replacement at 800.677.0789 or return the DVD to Artisan Entertainment (2700 Colorado, Santa Monica, CA 90404, attn: Nikkie Randle) to get a replacement.
Disney's the Kid
Problem: The disc tended to freeze up on the FBI warning screen on many players. There have been no recalls or plans to replace the disc.
Solution: Pressing 'stop' just when the disc loads up and then pressing 'play' should allow you to play the movie and get past the freeze.
Dreamtheater - Live at Budokan
Problem: 5.1 audio problems half way through.
Solution: Rhino will provide replacements to those that request.
Earth Girls Are Easy
Problem: The movie has a 2.35:1 aspect ratio as opposed to the 1.85:1 ratio advertised on the packaging.
Solution: None, I'm not sure if anything has been corrected in recent ones.
Problem: Has been reported not to play at all on many Toshiba players.
Escaflowne the Movie
Problem: About a minute into Chapter 12, the movie will have extreme video distortion and pixellation. It lasts about 15 minutes. On some players it will just freeze when this event occurs. It seems it only occurs from a bad batch of discs that were produced. To determine if you have a defective disc, look at the bottom of the disc on the inside ring. There should be a code that looks like C03 M01 S02 L1. If yours begins with C03, it came from the bad production batch. This defect is applicable to both the regular and Ultimate Editions.
Solution: Contact email@example.com
for a replacement.
E.T. The Extra-Terrestrial: Ultimate Gift Set
Problem: This so-called 'Ultimate' set does not contain a DTS track on the 1982 version of the film, whereas the 2-Disc set does.
Solution: Even though DTS on the 1982 version was not advertised for the Giftset, Universal will provide the DTS 1982 version from the 2 Disc set at no charge. Send an email to firstname.lastname@example.org and express your dissatisfaction that the Gift set does not contain the DTS track on the 1982 version. They will reply and instruct you to fax your personal information (name/address) along with a copy of your receipt, and they will promptly mail you the DVD.
Evergrey - A Night to Remember
Problem: The tag in the IFO file on DVD is set to 4:3 instead of 16:9, like stated on the back of the case. So everyone is tall and skinny, making it difficult to watch.
Exorcist, The: The Version You've Never Seen
Problem: The Spanish and Portugese subtitles listed on the packaging are not on the actual disc.
Solution: Not known.
Problem: Closed-captioning feature may pop on and off on some players.
Solution: If the closed-captioning disappears, stop the movie, then play it again. Firmware upgrade may also remedy this.
Ghost in the Shell: Stand Alone/Complex vol. 1 SE
Problem: The DTS Japanese track has a problem where the sound from the rear left speaker is very faint.
Problem: Difficulty playing disc on Panasonic A110.
Godfather, The Trilogy
Problem: Unable to play Bonus Materials correctly on Toshiba 2109 & 3109, Pioneer Elite DV-37, and some other players.
Solution: Firmware upgrade
Problem: The back of the packaging says the picture is enchanced for 16x9 televisions, but the picture is in fact, not anamorphic.
Solution: None, but there's plans to release a new "special edition".
Problem: Widescreen version mislabeled as 2.35:1, is really 1.78:1.
Great Race, The
Problem: The Great Race had an audio mix up in the beginning of the movie during the opening credits.
Groundhog Day - Special Edition
Problem: It was originally announced that this title will have a DTS audio track. It is even printed on the back of the case. But it is not present on the disc.
Solution: There are no future plans to include a DTS track, it was taken off the disc at the last minute.
Problem: The DTS audio track and commentary track listed on the packaging was not included on this disc.
Problem: The first pressings of this title had freezing problems or difficulty playing. There has been a new pressing with it being fixed. These can be identified by looking for the "V.2" on the back of the case.
Solution: You should be able to get a replacement from Anchor Bay.
High and Low
Problem: Disc sometimes will not play or locks up with 8 minutes left of the film on a few Pioneer players.
Solution: Appears to be present in certain copies and should be replaced.
History Channel's Great Blunders of WW II, The
Problem: No English subtitles as advertised on packaging.
Imma Youjo Box Set
Problem: Disc one contained no subtitles.
Solution: Exchange from retailer or try contacting Nutech at NuTech Digital 5210 Keswick Street Van Nuys, CA 91405 Phone: 818-994-3831 Fax: 818-994-1575
In a Word: Yes
Problem: On disc 5, track 10, there seems to be a distinct pop and an error at approximately 3:20 into the tune ("In the Presence Of")
Solution: Please send your defective disc to:
Rhino New Media
Attn. Mac Dunlop
3400 West Olive Ave. 5th Floor
Burbank, CA 91505
Irresponsible Captain Tylor Box Set
[The Right Stuff International]
Problem: When the DLT master was prepared prior to pressing, a chapter (about 5 min from Episode 23) was left off of the final discs. The new discs will have a different silk screen on them: Azalyn on the left side of the Tylor logo and a new picture of Tylor on the right.
Solution: If you bought from them, do nothing. It will be sent automatically. Otherwise, send original receipt + $3.50 'handling' to The Right Stuf Inc., Tylor Disc 4 Replacement Offer, PO Box 71309, Des Moines, IA 50325 to get a replacement.
Jackie Brown - Collector's Edition
Problem: On a large number of pressings, the text commentary goes out of sync with the movie about half way through the movie.
Solution: None yet.
Problem: Package shows aspect ratio as 1.85:1, but is actually 2.35:1.
Problem: First pressings had about a minute and a half missing from the film.
Solution: Send your defective disc to:
The Criterion Collection
215 Park Avenue South
New York, NY 10003
attn: Jon Mulvaney
Corrected printings should have "Second Printing" on the back.
Jurassic Park - DTS
Problem: Original pressing of this disc contained a "defective" audio track. The low frequencies of the DTS track were supposed to be much deeper than what it was. The defective disc has D2R1 on the inside ring of the disc, whereas the newer fixed track has D2R2 on the inside ring.
Solution: You can get a replacement from Universal, send in the disc only (without packaging), along with name, address and telephone number, to: Universal Studios Home Video, PO Box 224468, Dallas TX 75260 or Universal Studios Home Video, 8801 Autobahn Drive, Dallas, TX 75237.
Kiss Me Kate
Problem: Kiss Me Kate had some serious misframing problems which are discussed in the following threads.
Solution: The DVD was supposed to be corrected late last year with a new release which never materialized. You will have to wait until more information becomes available for a corrected version.
L.A. Story - Special Edition
Problem: Director's commentary is advertised on the back of the packaging, but is not on the disc. Please leave a post if anyone can verify this.
Problem: On Sony 3000 and 7000, the menu will not work in 16x9 mode.
Solution: Only to switch it back to 4x3.
Last Temptation of Christ, The
Problem: Due to a manufacturing flaw on the first printing of The Last Temptation of Christ", subtitles do not appear on 16x9 televisions.
Solution: Corrected on susequent pressings.
Problem: The first printing of Criterion’s The Last Temptation of Christ was inadvertently authored with a preset feature that causes some out-of-the-box DVD players to zoom in and resize the 1.85:1 image to fill a standard 4:3 television set, creating an automatic pan-scan version of the film. This problem does not occur if users have set the playback mode in the DVD player menu to match the monitor being used. Unfortunately, many DVD users have never visited their player setup menus, and some common players are shipped with 4:3 pan-scan mode set as a default.
Solution: If you own a copy of the first printing of The Last Temptation of Christ and are experiencing said difficulties, please perform the following to view The Last Temptation of Christ in its proper aspect ratio: 1. Access the DVD player’s setup menu 2. Set the playback mode preference to 4x3 letterbox mode (instead of 4x3 pan & scan) if you are using a standard television monitor, or 16x9 mode if you are using a widescreen set. This should create the proper 1.85:1 image on your television. New printings are now available for exchange.
Problem: No audio on Toshiba SD-5109 and some SD-6109
Solution: If you are experiencing such a problem, please do the following: When the on-screen display indicates "Audio Not Present", press the Up-Arrow button and the available soundtrack should become active. If this does not correct the problem, please contact Criterion Tech Support.
Leon the Professional - Uncut International Version
Problem: This title originally came out with a defective 5.1 audio track. The rear surround effects were very low and almost non existent. This has been fixed and the newer version says "Newly created English 5.1".
Solution: People were usually able to get the corrected version through the retailer. I don't know if you can get a replacement through Columbia.
Les Miserables - The Dream Cast in Concert
Problem: Some have experienced the disc locking up in certain chapters.
Solution: Maybe firmware upgrade, otherwise skip the chapter.
License to Kill (007) (1999/2000 series)
Problem: In Chapter 44, at approximately 98:00. When the guy explodes in the chamber, there is apparently a popping sound and the blood actually splattering against the window which is missing. There may also be additional gore and violence in other parts of the movie missing (unconfirmed).
Living Daylights, The (007) (1999/2000 series)
Problem: In Chapter 7, at approximately 19:30. After the plant worker pushes her supervisor off of her bosom, there are missing English subtitles which translate her words (something like "What kind of a woman do you take me for!) Supposedly, the fixed copies have *** around the title on the white sealing sticker on the top.
Solution: You can call MGM Customer Service to get your copy exchanged. The newer series should have this fixed.
Lover, The (L'Amant)
Problem: There is a scene where Tony Leung goes to his father and they speak in Cantonese. Subtitles should appear even if the option is turned off so you can understand the scene. I haven't had anyone confirm this, but this is present in my copy.
Solution: none yet