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DVD Talk Covers, Cases & Inserts Talk about DVD Cover Art, DVD Cases and DVD INSERTS

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Old 01-07-05, 01:36 PM   #1
Join Date: Nov 2001
Posts: 70
Replacement case (original) for E.T.?

Is there any way I could get a replacement case for my copy of E.T. CE (short of buying a new copy)?
My kid easily ripped that cardboard in half.
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Old 01-07-05, 04:39 PM   #2
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Join Date: May 2000
Posts: 9,379
You can try to contact Universal about this, but don't put your hope high though.

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Old 01-08-05, 08:15 PM   #3
Join Date: Nov 2001
Posts: 70
Thanks. Will give it a shot.
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Old 01-11-05, 11:01 AM   #4
Join Date: Nov 2001
Posts: 70
Got this response today:

Thank you for contacting us.

To receive a replacement, please send the damaged item and a copy of
this correspondence to this address:

Universal Studios Home Entertainment Consumer Relations
P. O. Box 224468
Dallas, TX 75222

Please include:

1. A copy of your receipt.
2 Your UPS shipping address (U.S. and U.S. Territories.) OR:
3. Mailing address (APO/FPO addresses only.)
4. Daytime phone number.

Send only the item(s)to be replaced, and allow 4-6 weeks to receive
your replacement.

We appreciate your patronage and hope that you continue to enjoy this
and other Universal releases.


Universal Studios Home Entertainment
Thanks, eau!
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Old 01-11-05, 11:16 AM   #5
Michael Corvin
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Join Date: May 1999
Location: Louisville, KY
Posts: 51,128
what do they need a receipt for if you are sending them the case? It is obvious you own it.

Now Playing: Never Alone Recently Finished: Unfinished Swan
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Old 01-11-05, 12:58 PM   #6
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Join Date: Jul 2003
Location: Michigan
Posts: 2,512
It kind of sounds like a generic form letter..
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