Has Anyone Heard About Their Replacement Cases for "T2 Extreme" DVD?
06-19-03, 09:14 PM
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Has Anyone Heard About Their Replacement Cases for "T2 Extreme" DVD?
Like so many others, I wound up with a shredded plastic case thanks to that ridiculous metal case for the "T2 Extreme" DVD. On the homepage of this website was an email link to request a replacement case free of charge if your case was damaged. I emailed but have not gotten any response whatsoever. It's only been two weeks, so I'm not expecting the replacement case delivered this soon, but I am a bit miffed that I haven't gotten a reply back just to let me know that my email was received and action will be taken. Honestly, how they have designed and implemented such a destructive outercase and not realized all the damage it would do when someone attempts to pull if off. Seems like a huge oversight and someone needs to get their ass fired for such an embarrassing thing to happen.
06-19-03, 09:33 PM
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So all they're offering is a replacement case? Pretty weak. How about giving us a new metal sleeve that actually fits?
I got mine from Deep Discount today, and the metal is so warped that the inner case was actually cracked open and nearly impossible to remove. I tossed it into a box in the closet, never to be seen again... The thing wouldn't even stand up straight on the shelf, so my T2:EE is much better off as just a standard Amaray.
I got mine from Deep Discount today, and the metal is so warped that the inner case was actually cracked open and nearly impossible to remove. I tossed it into a box in the closet, never to be seen again... The thing wouldn't even stand up straight on the shelf, so my T2:EE is much better off as just a standard Amaray.
06-19-03, 09:50 PM
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Originally posted by SCHMEGGA
I got mine 2 days after I sent them an e-mail. I was awestruck to say the least.
I got mine 2 days after I sent them an e-mail. I was awestruck to say the least.
06-19-03, 09:56 PM
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Originally posted by SCHMEGGA
I got mine 2 days after I sent them an e-mail. I was awestruck to say the least.
I got mine 2 days after I sent them an e-mail. I was awestruck to say the least.
06-19-03, 10:01 PM
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Originally posted by gutwrencher
yep...only it was 2 days after the phone call.
yep...only it was 2 days after the phone call.
06-19-03, 10:05 PM
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Originally posted by Tarnower
Phone call??? I would be very interested to get that phone number. Also, the email address would also be good to get ahold of again. Someone please help.
Phone call??? I would be very interested to get that phone number. Also, the email address would also be good to get ahold of again. Someone please help.
06-20-03, 06:49 AM
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Originally posted by Tarnower
Phone call??? I would be very interested to get that phone number. Also, the email address would also be good to get ahold of again. Someone please help.
Phone call??? I would be very interested to get that phone number. Also, the email address would also be good to get ahold of again. Someone please help.
http://www.dvdtalk.com/forum/showthr...hreadid=296562
06-20-03, 06:49 AM
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In light of the many posts regarding packaging problems with the new Terminator 2: Extreme Edition DVD, Artisan Entertainment would like to inform your members that replacement plastic cases can be obtained by calling our Account Services hotline at 800.650.7099.
We are aware of the problems with the first-run of the metal O card packaging for T2 and sincerely apologize for the inconvenience caused your members. I ask that you please be so kind as to post this information and allow us to do our best to address the concerns of your members.
The email is [email protected]
We are aware of the problems with the first-run of the metal O card packaging for T2 and sincerely apologize for the inconvenience caused your members. I ask that you please be so kind as to post this information and allow us to do our best to address the concerns of your members.
The email is [email protected]
06-20-03, 11:06 AM
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i got my replacement a few business days after sending the e-mail. their response was fantastic.
but i guess i'm still a little ticked knowing that i can't put the movie back into the metal tin. using a test amaray case, i've tried putting in and taking out the case thru the top and bottom, backwards and forwards, with disasterous results. even flipped around, the amaray gets scratched up. now this dvd is going to take up twice the shelf space it normally would've. *sigh*
but i guess i'm still a little ticked knowing that i can't put the movie back into the metal tin. using a test amaray case, i've tried putting in and taking out the case thru the top and bottom, backwards and forwards, with disasterous results. even flipped around, the amaray gets scratched up. now this dvd is going to take up twice the shelf space it normally would've. *sigh*
06-20-03, 03:26 PM
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Mine came yesterday and included the cover slip as well as the case. This is great since I clipped the Proof-of-Purchase on my old cover for the $5 rebate or whatever it was. Even though it's not a big deal, I hate having that cut-out section on the package!
Plus my old case wasn't too badly damaged, so now I have an extra 2-DVD case. Sweeet.
Plus my old case wasn't too badly damaged, so now I have an extra 2-DVD case. Sweeet.
06-20-03, 10:16 PM
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Re: Has Anyone Heard About Their Replacement Cases for "T2 Extreme" DVD?
Originally posted by Tarnower
Like so many others, I wound up with a shredded plastic case thanks to that ridiculous metal case for the "T2 Extreme" DVD. On the homepage of this website was an email link to request a replacement case free of charge if your case was damaged. I emailed but have not gotten any response whatsoever. It's only been two weeks, so I'm not expecting the replacement case delivered this soon, but I am a bit miffed that I haven't gotten a reply back just to let me know that my email was received and action will be taken. Honestly, how they have designed and implemented such a destructive outercase and not realized all the damage it would do when someone attempts to pull if off. Seems like a huge oversight and someone needs to get their ass fired for such an embarrassing thing to happen.
Like so many others, I wound up with a shredded plastic case thanks to that ridiculous metal case for the "T2 Extreme" DVD. On the homepage of this website was an email link to request a replacement case free of charge if your case was damaged. I emailed but have not gotten any response whatsoever. It's only been two weeks, so I'm not expecting the replacement case delivered this soon, but I am a bit miffed that I haven't gotten a reply back just to let me know that my email was received and action will be taken. Honestly, how they have designed and implemented such a destructive outercase and not realized all the damage it would do when someone attempts to pull if off. Seems like a huge oversight and someone needs to get their ass fired for such an embarrassing thing to happen.
06-21-03, 04:50 PM
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Got mine literally 48 hours after e-mailing them...I'm still dazzled when I recall the fact...