SMALLVILLE S1: missing booklet...

highdef · 02-10-04, 10:41 AM

Anyone else missing an insert booklet with this collection?
How do I go about getting a replacement?

Anyone?

bodomnet · 02-10-04, 11:29 AM

Call the studio? or take the DVD back to where you got it and ask them to check another maybe... see if any others are missing.

bigjim25 · 02-10-04, 01:54 PM

Mine was also missing the book. I replaced it and it also had no book.

highdef · 02-10-04, 06:32 PM

Thanks for the responses.
Does anyone with this set have a booklet?

Eplicon · 02-10-04, 06:49 PM

The booklet resembles a yearbook in that the cover says "Smalllville High Season 01" on it, complete with its mascot, the crow.

Inside there's a brief note from the show's producers, cast info, plus a mini-episode guide with pictures, the original airdate of each episode, chapter listings, and director/writer info.

highdef · 02-10-04, 06:53 PM

Thanks, Eplicon.
Does anyone have Warner Home Video contact info?
Several other people that I know with this set
are also missing the booklet. Since the discs
are fine I would hate to have to return the entire
collection and gamble that a new set would have the
booklet enclosed. Thanks...

Eplicon · 02-10-04, 07:16 PM

Try this:

http://shopwarnervideo.com/store/st....type=CSP#VRETU

Quote:

Contacting the Customer Service Department

You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays).

E-mail address: whvcustserv@emsi.echomail.com.

Phone Number: (800) 364-6928

Regular Mail:

Warner Home Video
P.O. Box 30620
Tampa, FL 33630-0620

highdef · 02-10-04, 07:25 PM

Thank you, Eplicon.

ms.crab · 04-25-04, 09:28 AM

I just received Smallville Season 1 from Columbia House. It too is missing the booklet. Has anyone had success getting WB to replace it?

Thanks

highdef · 04-25-04, 11:29 AM

It took me several weeks to get a replacement, but it did eventually arrive. Follow the post from Eplicon as it worked
for me. Be patient...

ClarkKentKY · 04-25-04, 11:54 AM

I have an extra booklet if anyone wants to trade for it...

Email Clarkkentky at AOL dot com

ms.crab · 04-26-04, 10:15 AM

I called the number. The lady said since I didn't order it through the WB Store, there was nothing she could do. I'd have to deal with Columbia House. I'd hate to have to replace the whole set. Did you guys call or use e-mail ?

SuprVgeta · 04-27-04, 08:47 PM

I also ordered a Smallville S1 (From CH) and had the booklet missing. I just emailed that address that was posted earlier, and I'll let you know the response when I receive one.

niiyama · 04-30-04, 02:54 PM

highdef

How did you get the insert? I called the phone number and the CSR said to exchange it. I called Columbia House and they said the set is not supposed to have an insert, which is incorrect.

Did you email them, and if so, what did you write to successfully recieve an insert?

Thanks in advance,
niiyama

highdef · 05-01-04, 04:09 PM

I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.

greendaynfg · 05-01-04, 09:08 PM

the booklet is actually cool. they made it look like a smallville high yearbook.

not to rub it in or anything...

Mr. Cinema · 05-02-04, 09:36 AM

Quote:

Originally posted by ClarkKentKY
I have an extra booklet if anyone wants to trade for it...

Email Clarkkentky at AOL dot com

You mean you would actually make someone TRADE something...for a booklet?

ClarkKentKY · 05-02-04, 11:35 AM

Quote:

Originally posted by Mr. Cinema
You mean you would actually make someone TRADE something...for a booklet?

Don't like it, Don't trade for it. I'm fine with leaving it on my shelf gathering dust. And i'm not "making" anyone do crap, I'm simply offering it as an option.

niiyama · 05-03-04, 02:11 AM

Did you order the DVDs from them or somewhere else?

I ordered mine from Columbia House.

Quote:

Originally posted by highdef
I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.

SuprVgeta · 05-05-04, 03:48 AM

I'm still yet to receive any word back from that email, looks like I'll have to end up calling them, guess i'll do it when i receive my replacement from CH which i'm sure will also be missing the booklet.

SuprVgeta · 05-15-04, 05:16 PM

Just called Warner's customer service number and was told that I would have to return my Smallville S1 set back to Columbia House (already did this, and the replacement was also missing the booklet) and then buy it directly from them, or someplace else to obtain the insert booklet. Highdef, where did you buy yours from (or where did you tell them you bought it from

) in order to obtain the insert booklet?

highdef · 05-15-04, 05:51 PM

I purchased it from DVDEMPIRE.
I sent back the original set only to receive a replacement
that too was missing the booklet. I guess that I was lucky
with the rep from Warner Bros. when I expressed my disappointment over the missing insert. They did indeed
send me a replacement so don't give up.

SuprVgeta · 05-15-04, 07:12 PM

Hmm, maybe I'll give them another call tomorrow and hope that I get a more "compassionate" representative

Sweet Baby James · 05-15-04, 08:46 PM

Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.

SuprVgeta · 05-16-04, 12:15 AM

Quote:

Originally posted by Sweet Baby James
Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.

Lol, too late, I already have it pre-ordered from CH for a couple weeks now

. If Season 2 doesn't have a booklet then I don't know what the heck is going on. I'm definitely not giving up on this though.

02-10-04, 10:41 AM	#1
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	SMALLVILLE S1: missing booklet... Anyone else missing an insert booklet with this collection? How do I go about getting a replacement? Anyone?

04-27-04, 08:47 PM	#13
SuprVgeta DVD Talk Special Edition Join Date: Jun 2002 Location: Pacific NW Posts: 1,687	I also ordered a Smallville S1 (From CH) and had the booklet missing. I just emailed that address that was posted earlier, and I'll let you know the response when I receive one. __________________ Seinfeld: Looking at cleavage is like looking at the sun, you don't stare at it, it's too risky! DVD Collection Last edited by SuprVgeta; 04-27-04 at 08:58 PM.

04-30-04, 02:54 PM	#14
niiyama Senior Member Join Date: Jun 2001 Posts: 254	highdef How did you get the insert? I called the phone number and the CSR said to exchange it. I called Columbia House and they said the set is not supposed to have an insert, which is incorrect. Did you email them, and if so, what did you write to successfully recieve an insert? Thanks in advance, niiyama __________________ DVD Profiler DVD Afficionado Guzzlefish

05-01-04, 09:08 PM	#16
greendaynfg Member Join Date: Sep 2002 Posts: 219	the booklet is actually cool. they made it look like a smallville high yearbook. not to rub it in or anything... __________________ my small collection

05-05-04, 03:48 AM	#20
SuprVgeta DVD Talk Special Edition Join Date: Jun 2002 Location: Pacific NW Posts: 1,687	I'm still yet to receive any word back from that email, looks like I'll have to end up calling them, guess i'll do it when i receive my replacement from CH which i'm sure will also be missing the booklet. __________________ Seinfeld: Looking at cleavage is like looking at the sun, you don't stare at it, it's too risky! DVD Collection

02-10-04, 11:29 AM	#2
bodomnet Senior Member Join Date: Jan 2004 Posts: 499	Call the studio? or take the DVD back to where you got it and ask them to check another maybe... see if any others are missing.

02-10-04, 01:54 PM	#3
bigjim25 DVD Talk Legend Join Date: Mar 2000 Location: WV Posts: 10,983	Mine was also missing the book. I replaced it and it also had no book.

02-10-04, 06:32 PM	#4
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	Thanks for the responses. Does anyone with this set have a booklet?

02-10-04, 06:49 PM	#5
Eplicon DVD Talk Gold Edition Join Date: Jun 2000 Location: Maryland, USA Posts: 2,074	The booklet resembles a yearbook in that the cover says "Smalllville High Season 01" on it, complete with its mascot, the crow. Inside there's a brief note from the show's producers, cast info, plus a mini-episode guide with pictures, the original airdate of each episode, chapter listings, and director/writer info.

02-10-04, 06:53 PM	#6
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	Thanks, Eplicon. Does anyone have Warner Home Video contact info? Several other people that I know with this set are also missing the booklet. Since the discs are fine I would hate to have to return the entire collection and gamble that a new set would have the booklet enclosed. Thanks...

02-10-04, 07:25 PM	#8
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	Thank you, Eplicon.

04-25-04, 09:28 AM	#9
ms.crab Member Join Date: Jan 2000 Location: TX Posts: 73	I just received Smallville Season 1 from Columbia House. It too is missing the booklet. Has anyone had success getting WB to replace it? Thanks

04-25-04, 11:29 AM	#10
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	It took me several weeks to get a replacement, but it did eventually arrive. Follow the post from Eplicon as it worked for me. Be patient...

04-25-04, 11:54 AM	#11
ClarkKentKY DVD Talk Platinum Edition Join Date: Apr 2001 Posts: 3,754	I have an extra booklet if anyone wants to trade for it... Email Clarkkentky at AOL dot com

04-26-04, 10:15 AM	#12
ms.crab Member Join Date: Jan 2000 Location: TX Posts: 73	I called the number. The lady said since I didn't order it through the WB Store, there was nothing she could do. I'd have to deal with Columbia House. I'd hate to have to replace the whole set. Did you guys call or use e-mail ?

05-01-04, 04:09 PM	#15
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.

05-15-04, 05:16 PM	#21
SuprVgeta DVD Talk Special Edition Join Date: Jun 2002 Location: Pacific NW Posts: 1,687	Just called Warner's customer service number and was told that I would have to return my Smallville S1 set back to Columbia House (already did this, and the replacement was also missing the booklet) and then buy it directly from them, or someplace else to obtain the insert booklet. Highdef, where did you buy yours from (or where did you tell them you bought it from ) in order to obtain the insert booklet? __________________ Seinfeld: Looking at cleavage is like looking at the sun, you don't stare at it, it's too risky! DVD Collection Last edited by SuprVgeta; 05-15-04 at 05:19 PM.

05-15-04, 05:51 PM	#22
highdef DVD Talk Special Edition Join Date: Feb 2001 Posts: 1,428	I purchased it from DVDEMPIRE. I sent back the original set only to receive a replacement that too was missing the booklet. I guess that I was lucky with the rep from Warner Bros. when I expressed my disappointment over the missing insert. They did indeed send me a replacement so don't give up.

05-15-04, 07:12 PM	#23
SuprVgeta DVD Talk Special Edition Join Date: Jun 2002 Location: Pacific NW Posts: 1,687	Hmm, maybe I'll give them another call tomorrow and hope that I get a more "compassionate" representative __________________ Seinfeld: Looking at cleavage is like looking at the sun, you don't stare at it, it's too risky! DVD Collection

05-15-04, 08:46 PM	#24
Sweet Baby James DVD Talk Legend Join Date: Jul 2001 Location: Connecticut Posts: 10,431	Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.