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Old 02-10-04, 10:41 AM   #1
highdef
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SMALLVILLE S1: missing booklet...

Anyone else missing an insert booklet with this collection?
How do I go about getting a replacement?

Anyone?
 
Old 02-10-04, 11:29 AM   #2
bodomnet
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Call the studio? or take the DVD back to where you got it and ask them to check another maybe... see if any others are missing.
 
Old 02-10-04, 01:54 PM   #3
bigjim25
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Mine was also missing the book. I replaced it and it also had no book.
 
Old 02-10-04, 06:32 PM   #4
highdef
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Thanks for the responses.
Does anyone with this set have a booklet?
 
Old 02-10-04, 06:49 PM   #5
Eplicon
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The booklet resembles a yearbook in that the cover says "Smalllville High Season 01" on it, complete with its mascot, the crow.

Inside there's a brief note from the show's producers, cast info, plus a mini-episode guide with pictures, the original airdate of each episode, chapter listings, and director/writer info.
 
Old 02-10-04, 06:53 PM   #6
highdef
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Thanks, Eplicon.
Does anyone have Warner Home Video contact info?
Several other people that I know with this set
are also missing the booklet. Since the discs
are fine I would hate to have to return the entire
collection and gamble that a new set would have the
booklet enclosed. Thanks...
 
Old 02-10-04, 07:16 PM   #7
Eplicon
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Try this:

http://shopwarnervideo.com/store/st....type=CSP#VRETU

Quote:
Contacting the Customer Service Department

You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays).

E-mail address: whvcustserv@emsi.echomail.com.

Phone Number: (800) 364-6928

Regular Mail:

Warner Home Video
P.O. Box 30620
Tampa, FL 33630-0620
 
Old 02-10-04, 07:25 PM   #8
highdef
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Thank you, Eplicon.
 
Old 04-25-04, 09:28 AM   #9
ms.crab
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I just received Smallville Season 1 from Columbia House. It too is missing the booklet. Has anyone had success getting WB to replace it?

Thanks
 
Old 04-25-04, 11:29 AM   #10
highdef
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It took me several weeks to get a replacement, but it did eventually arrive. Follow the post from Eplicon as it worked
for me. Be patient...
 
Old 04-25-04, 11:54 AM   #11
ClarkKentKY
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I have an extra booklet if anyone wants to trade for it...

Email Clarkkentky at AOL dot com
 
Old 04-26-04, 10:15 AM   #12
ms.crab
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I called the number. The lady said since I didn't order it through the WB Store, there was nothing she could do. I'd have to deal with Columbia House. I'd hate to have to replace the whole set. Did you guys call or use e-mail ?
 
Old 04-27-04, 08:47 PM   #13
SuprVgeta
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I also ordered a Smallville S1 (From CH) and had the booklet missing. I just emailed that address that was posted earlier, and I'll let you know the response when I receive one.
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Last edited by SuprVgeta; 04-27-04 at 08:58 PM.
 
Old 04-30-04, 02:54 PM   #14
niiyama
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highdef

How did you get the insert? I called the phone number and the CSR said to exchange it. I called Columbia House and they said the set is not supposed to have an insert, which is incorrect.

Did you email them, and if so, what did you write to successfully recieve an insert?

Thanks in advance,
niiyama
 
Old 05-01-04, 04:09 PM   #15
highdef
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I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.
 
Old 05-01-04, 09:08 PM   #16
greendaynfg
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the booklet is actually cool. they made it look like a smallville high yearbook.

not to rub it in or anything...
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Old 05-02-04, 09:36 AM   #17
Mr. Cinema
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Quote:
Originally posted by ClarkKentKY
I have an extra booklet if anyone wants to trade for it...

Email Clarkkentky at AOL dot com
You mean you would actually make someone TRADE something...for a booklet?
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Old 05-02-04, 11:35 AM   #18
ClarkKentKY
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Quote:
Originally posted by Mr. Cinema
You mean you would actually make someone TRADE something...for a booklet?
Don't like it, Don't trade for it. I'm fine with leaving it on my shelf gathering dust. And i'm not "making" anyone do crap, I'm simply offering it as an option.

Last edited by ClarkKentKY; 05-02-04 at 11:56 AM.
 
Old 05-03-04, 02:11 AM   #19
niiyama
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Did you order the DVDs from them or somewhere else?

I ordered mine from Columbia House.


Quote:
Originally posted by highdef
I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.
 
Old 05-05-04, 03:48 AM   #20
SuprVgeta
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I'm still yet to receive any word back from that email, looks like I'll have to end up calling them, guess i'll do it when i receive my replacement from CH which i'm sure will also be missing the booklet.
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Old 05-15-04, 05:16 PM   #21
SuprVgeta
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Just called Warner's customer service number and was told that I would have to return my Smallville S1 set back to Columbia House (already did this, and the replacement was also missing the booklet) and then buy it directly from them, or someplace else to obtain the insert booklet. Highdef, where did you buy yours from (or where did you tell them you bought it from ) in order to obtain the insert booklet?
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Last edited by SuprVgeta; 05-15-04 at 05:19 PM.
 
Old 05-15-04, 05:51 PM   #22
highdef
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I purchased it from DVDEMPIRE.
I sent back the original set only to receive a replacement
that too was missing the booklet. I guess that I was lucky
with the rep from Warner Bros. when I expressed my disappointment over the missing insert. They did indeed
send me a replacement so don't give up.
 
Old 05-15-04, 07:12 PM   #23
SuprVgeta
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Hmm, maybe I'll give them another call tomorrow and hope that I get a more "compassionate" representative
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Old 05-15-04, 08:46 PM   #24
Sweet Baby James
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Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.
 
Old 05-16-04, 12:15 AM   #25
SuprVgeta
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Quote:
Originally posted by Sweet Baby James
Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.
Lol, too late, I already have it pre-ordered from CH for a couple weeks now . If Season 2 doesn't have a booklet then I don't know what the heck is going on. I'm definitely not giving up on this though.
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