I just have to give Toshiba "props"
02-06-08, 05:45 PM
#1
I just have to give Toshiba "props"
Long story short my Light Engine went out on my 2 year old 52 Inch Cinema Series DLP. After waiting three months for the $500 part not to come in, and several phone calls later...
They called me 1 1/2 weeks ago and said that they could not get the part and that they would "work" something out.
"End of Story" My wife called me at 4:15 pm today, my new 52 Inch Cinema Series was delivered and set up in my home while I was at work. I am excited to get home, and I am extremely pleased with the customer service that I got.
They called me 1 1/2 weeks ago and said that they could not get the part and that they would "work" something out.
"End of Story" My wife called me at 4:15 pm today, my new 52 Inch Cinema Series was delivered and set up in my home while I was at work. I am excited to get home, and I am extremely pleased with the customer service that I got.
02-06-08, 06:54 PM
#2
DVD Talk Hall of Fame
Wow. I assume you mean they upgraded you for free to the newest model?! You dealt with Toshiba direct vice a third party seller/store? If so, I am very impressed by that. If I were ever in the market and Toshiba were on the table that would definitely help make the decision. Unfortunately for them, they probably won't ever be in the mix. 
02-07-08, 07:06 AM
#3
Brand New! I was ecstatic to say the least. I did have a initial phone call put in from a Toshiba Regional rep that I knew from roughly 8-9 years ago, but still for them to do this out of warranty was exceptional.
That'll put Toshiba on my list of potential future purchases.
