Columbia House Sale Offer Codes, Part VI
#2326
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
I never even knew where to look for a balance. Clicked on "Make a Payment" from the Account page, and sure enough all 3 of my accounts have one. I don't know how concerned I should be at this point. On the 2 accounts in which I made large orders with the memberschoice discount, I have balances of $12.88 & $17.80. But those amounts could be the items that haven't shipped yet and haven't been charged to my cc yet. I tried to do the math based on all charges I've incurred and I come to within a few bucks of those numbers. My other account has a $2.99 balance.
#2327
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
I figured out my $78.73 balance. It is $65.91 from my partial order which shows shipped, plus $12.82 for Despicable Me 2 3D which had its Paypal payment expire. So I really do owe $12.82. But this shows how screwed up CH truly is:
I clicked the Make Payment button on the Make a Payment screen. It adds a product called "one-time payment" to my cart for the full $78.73, THEN DEDUCTS $10 FOR THE CURRENT PROMOTION! What morons. There is no way for me to pay only $12.82. I'm going to call them to sort this out. I have 5 more pre-orders which I don't want canceled. Granted, I have no intention of mentioning I received 9 other items from the order, and have not yet been charged (since they don't even show as shipped). I'll let them figure that out themselves. I just want to pay my $12.82, and get the $65.91 taken off since it was charged to my card.
On that same account, I had a $3.82 paypal payment successfully go through, for an item which was canceled. Yes, this happened to me twice, on two different accounts. Anyway, I will never use Paypal with them again. They are really fucking those orders up royally.
If anyone truly has a balance due that is more than $50 that they REALLY OWE, they should try paying it online. It looks like you'll get $10 or $25 deducted off from the current promotion...
I clicked the Make Payment button on the Make a Payment screen. It adds a product called "one-time payment" to my cart for the full $78.73, THEN DEDUCTS $10 FOR THE CURRENT PROMOTION! What morons. There is no way for me to pay only $12.82. I'm going to call them to sort this out. I have 5 more pre-orders which I don't want canceled. Granted, I have no intention of mentioning I received 9 other items from the order, and have not yet been charged (since they don't even show as shipped). I'll let them figure that out themselves. I just want to pay my $12.82, and get the $65.91 taken off since it was charged to my card.
On that same account, I had a $3.82 paypal payment successfully go through, for an item which was canceled. Yes, this happened to me twice, on two different accounts. Anyway, I will never use Paypal with them again. They are really fucking those orders up royally.
If anyone truly has a balance due that is more than $50 that they REALLY OWE, they should try paying it online. It looks like you'll get $10 or $25 deducted off from the current promotion...
Last edited by kenbenobi; 02-06-14 at 03:22 PM.
#2328
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
Just had a PAINFUL 47 minute phone call with them. 22 minutes on hold, and 25 minutes of arguing. Shirley kept INSISTING that my card was only ALLOCATED (her word, not mine) for payment, and not charged. I kept saying I have the printed statement in hand, clearly showing that it was charged, but she would not believe me. Finally she gave me a FAX number and said I should fax proof to them. Then we got to the $3.82 Paypal order. Once again, she insisted that the funds were ALLOCATED and they never received payment, thus they canceled the order. But this payment was COMPLETED on 1/4, and did not expire like the $12.82 order (which they shipped). I asked why they didn't contact me, or ship the order and add $3.82 to my balance like they did with the other orders, but she had no response for that. They are truly dysfunctional. You guys thought their shipping was bad? Their shipping department is run by GENIUSES in comparison to their billing department!
#2329
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
Ouch. I hate to hear what you're going through, kenbenobi. Guess it just further confirms my decision to wait on my outstanding orders before attempting to clarify things.
And if it gets to the point of needing to call them, I'll make sure that I speak to someone besides Shirley.
And if it gets to the point of needing to call them, I'll make sure that I speak to someone besides Shirley.
#2330
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
Ouch. I hate to hear what you're going through, kenbenobi. Guess it just further confirms my decision to wait on my outstanding orders before attempting to clarify things.
And if it gets to the point of needing to call them, I'll make sure that I speak to someone besides Shirley.
And if it gets to the point of needing to call them, I'll make sure that I speak to someone besides Shirley.
#2331
DVD Talk Legend
#2332
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
Someone over there tried making a payment, then applied the 50% off coupon, and it deducted 50% off! No idea how much would actually post to their account. I wouldn't want to waste my 50% off coupon making that test. But that is hilarious...
#2333
DVD Talk Legend
#2334
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
I'll have to take a closer look at mine with a calculator in hand, but I do think most of what I'm seeing is simply unshipped items from my orders. At least that's my hope.
#2335
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
That's the strange thing. I wouldn't even know about the balance due on the account unless I went searching for it. One would think there would be e-mail notices sent regarding money that was due.
I'll have to take a closer look at mine with a calculator in hand, but I do think most of what I'm seeing is simply unshipped items from my orders. At least that's my hope.
I'll have to take a closer look at mine with a calculator in hand, but I do think most of what I'm seeing is simply unshipped items from my orders. At least that's my hope.
#2336
Re: Columbia House Sale Offer Codes, Part VI
That's why I didn't order with the memberschoice coupons or any other orders besides the 20.14 off coupons.. I don't trust them any more since the problems I had with them that are impossible to resolve. I wouldnt bother faxing them anything as they never get it.
#2338
DVD Talk Gold Edition
Re: Columbia House Sale Offer Codes, Part VI
I used the 20.14 codes on a couple of older accounts and they f'ed those up too. I was charged for Riddick(3.82) but had it canceled and so far no refund. Charged for Dracula 3D(.82) and it still says processing. And now I have some mysterious charge of 5.31 from CH showing up as "pending" on my credit card.
I did receive a couple of my titles(Cloudy 2 3D, Kick Ass 2, & 2 Guns), but for some reason the paypal payment for 2 Guns "expired" and now shows a balance on my account.
#2339
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Re: Columbia House Sale Offer Codes, Part VI
OK, my Friday the 13th tin came in dented, my Halloween Mask has a slight crease in the packaging (not enough to argue with them) and my Teenage Mutant Turtles CE came unsealed with everything in it. Appears unopened just missing wrapping (no big deal)
Anyone have experience with replacement items. I have never messed with it because usually not worth it dollar wise but the Friday the 13 collection is a pricey item.
Anyone have experience with replacement items. I have never messed with it because usually not worth it dollar wise but the Friday the 13 collection is a pricey item.
#2340
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
OK, my Friday the 13th tin came in dented, my Halloween Mask has a slight crease in the packaging (not enough to argue with them) and my Teenage Mutant Turtles CE came unsealed with everything in it. Appears unopened just missing wrapping (no big deal)
Anyone have experience with replacement items. I have never messed with it because usually not worth it dollar wise but the Friday the 13 collection is a pricey item.
Anyone have experience with replacement items. I have never messed with it because usually not worth it dollar wise but the Friday the 13 collection is a pricey item.
I have returned items before and eventually gotten credit, and I suppose replacing damaged ones shouldn't be that much more difficult for them. But that said that was under "old" Columbia House of perhaps five years ago. Back then they were slow and quirky, but most of the time would eventually get it right. I'm not as confident with the current bunch.
#2341
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Re: Columbia House Sale Offer Codes, Part VI
Here is a bullshit reply from them,regarding my $20.14 orders that have been pending for over a month;
Dear Adam,
Thank you for contacting us.
Offer is to be redeemed online only and orders will need to be paid with
a credit/debit card or a PayPal account.
The balance has to be over $20.14 excluding tax and shipping. We
apologize for the difficulty you recently experienced.
We value your membership, and member feedback is very important to us.
We consider your concerns and suggestions our most valuable tools as we
strive to continuously improve the level of customer service we provide.
Sincerely,
Andrew
Customer Service
WTF?I DID order online and I DID use Paypal.....
morons
Check out that last paragraph!Oh yeah CH.You are definitely improving your level of customer service..
I did finally receive my Man With No Name trilogy blu ray that I ordered back in December,today.
Dear Adam,
Thank you for contacting us.
Offer is to be redeemed online only and orders will need to be paid with
a credit/debit card or a PayPal account.
The balance has to be over $20.14 excluding tax and shipping. We
apologize for the difficulty you recently experienced.
We value your membership, and member feedback is very important to us.
We consider your concerns and suggestions our most valuable tools as we
strive to continuously improve the level of customer service we provide.
Sincerely,
Andrew
Customer Service
WTF?I DID order online and I DID use Paypal.....
morons
Check out that last paragraph!Oh yeah CH.You are definitely improving your level of customer service..
I did finally receive my Man With No Name trilogy blu ray that I ordered back in December,today.
#2342
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
I just submitted a Paypal dispute for one of my canceled orders. You can only file a dispute within 45 days on Paypal, so if anyone else paid with Paypal but didn't receive their items yet, you may want to file a dispute. Granted, you can dispute with a credit card for longer, but this payment came from existing money in my Paypal account...
#2343
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Re: Columbia House Sale Offer Codes, Part VI
CH is really getting to be a joke after they upgraded (downgraded) their website. I waited 2 months after I ordered a DVD before it was shipped. The website still indicates that the DVD is still processing and not shipped. 4 days after I received the DVD, I got the e-mail that the DVD was just shipped. Duh, Duh, Duh, Duh.
#2344
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
CH is really getting to be a joke after they upgraded (downgraded) their website. I waited 2 months after I ordered a DVD before it was shipped. The website still indicates that the DVD is still processing and not shipped. 4 days after I received the DVD, I got the e-mail that the DVD was just shipped. Duh, Duh, Duh, Duh.
#2345
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Re: Columbia House Sale Offer Codes, Part VI
Wow. You spent $600. Your my idol. You're either not married or you have an extremely understanding wife. If I spent $600 for movies, my wife would either divorce me or castrate me. I'm hoping the future for me doesn't hold either of these 2 options.
#2346
Re: Columbia House Sale Offer Codes, Part VI
That's the strange thing. I wouldn't even know about the balance due on the account unless I went searching for it. One would think there would be e-mail notices sent regarding money that was due.
I'll have to take a closer look at mine with a calculator in hand, but I do think most of what I'm seeing is simply unshipped items from my orders. At least that's my hope.
I'll have to take a closer look at mine with a calculator in hand, but I do think most of what I'm seeing is simply unshipped items from my orders. At least that's my hope.
I remember getting my Breaking Bad barrels and then receiving a CH bill stating I owed zero balance. I guess they eventually charge my CC. I wouldn't have even bothered to investigate if it weren't for these threads.
I tell you one thing, if I was to ever interview a person for a job and I saw that he worked for Columbia House for more than a month, I would immediately judge him as incompetent. What a bunch of morons.
#2347
DVD Talk Gold Edition
Re: Columbia House Sale Offer Codes, Part VI
I emailed CH about my Riddick order being canceled. I actually received a response in what has to be record time. Unfortunately, they still don't know what the hell they are doing. The response stated that they were processing my order and putting in an authorization with my credit card for payment. Once it clears they will send my item. I'll give them a few more days to see what happens before I file a dispute with my cc company.
I also got a response for the Dracula 3D saying it is out of stock.
I also got a response for the Dracula 3D saying it is out of stock.
#2348
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
I also got two Friday the 13th and Chucky Complete sets, selling one of each.
The sales from those, before fees, should come close to covering my entire $627 order. So then I'm basically just out the fees, and got a helluva lot of BD's for next to nothing...
You actually scored Breaking Bad barrels from them? I'm impressed. Was that with the 50% off coupon? If so, congrats!
#2349
DVD Talk Legend
Re: Columbia House Sale Offer Codes, Part VI
They finally responded to me about one of my canceled orders. They now claim the order was canceled because I put a hold on the Paypal payment. Um, no, I disputed the payment a full week AFTER they canceled the order, because they claimed I never sent payment! Their customer service is a joke...
#2350
Re: Columbia House Sale Offer Codes, Part VI
I see you sold one in December. Do you still own a copy? Also: How much did it cost to ship and how did you ship it?