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Old 12-10-13, 05:04 PM   #26
smurr05
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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One thing to bear in mind when looking for replacement cases - the Fugitive cases are a bit of an odd size, about 25mm across the spine, or a little under an inch. Most multi-disk replacement cases I'm finding on the internet are 33mm/inch and a half. At that much larger, the cover insert will probably look awkward and the cases may not fit back in the box.

I've seen a few 27mm cases, which might be close enough to work, but they are not easy to find in a clear model.
BagsUnlimited.com Has clear cases for 4, 6 ,8, & 10 DVD discs! They are 27mm at the spine for the 8 disc case & 33mm at the spine for the 10 Disc case.. I have held off on purchasing as I was able to get an email address for CBS/Paramount and ask for them to replace my cases at no charge...we'll see. But this place has them and they are not to expensive BUT you HAVE to buy a minimum of 2 each FYI- Sounds though by your info, if correct, NO OFFENSE INTENDED, that they might not fit in the box huh???
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Old 12-10-13, 08:08 PM   #27
Sex Fiend
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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BagsUnlimited.com Has clear cases for 4, 6 ,8, & 10 DVD discs! They are 27mm at the spine for the 8 disc case & 33mm at the spine for the 10 Disc case.. I have held off on purchasing as I was able to get an email address for CBS/Paramount and ask for them to replace my cases at no charge...we'll see. But this place has them and they are not to expensive BUT you HAVE to buy a minimum of 2 each FYI- Sounds though by your info, if correct, NO OFFENSE INTENDED, that they might not fit in the box huh???
Obviously, the best solution will be if Paramount will replace the cases. Hopefully, you will let us know if you are successful, although I'm not holding out much hope they will.

The Bags Unlimited option is not too bad, as you can buy as few as you like, instead of minimum increments of ten at many other vendors. The 27mm will probably fit okay, but the 33mm 10 disc case I think most definitely will not fit. Of course, if you wish to just store the disks without the outer case, then it won't be an issue.
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Old 12-11-13, 11:18 AM   #28
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Holy spit. No delivery on mine yet. I'm at work. Now I sit here and sweat all day. Thanks, you bastards.
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Old 12-11-13, 03:39 PM   #29
smurr05
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

GOOD NEWS!!! I emailed Paramount and they are sending replacement cases to me at no charge to me!!!
The email address is:

PHE_CustomerService@Paramount.com

I encourage all those that got cracked cases to email them and ask for replacements so they can be well aware of this problem with these cheap ass cases and replace them for you on their dime!!!
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Old 12-11-13, 04:52 PM   #30
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Thanks for the update. I sent my e-mail but haven't received a response yet.
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Old 12-11-13, 08:11 PM   #31
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Yeah, thanks, Smurr, for your persistence. I'll try emailing them for replacement cases.

Started watching the five episodes that are supposed to be problematic (audio, music, or playback issues). Have watched about 2/3 of one of the 'playback issues' episodes (supposed to skip)...so far, so good. Hopefully, we got a batch with corrected discs even if the cases are poo.
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Old 12-11-13, 08:30 PM   #32
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Thanks smurr05!
Sent an email just now. we'll see what happens.
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Old 12-12-13, 03:59 PM   #33
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

C'mon folks...Keep writing Paramount and make them aware of their screw up and replace these cases!
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Old 12-12-13, 04:03 PM   #34
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Just got my email from them stating I should have my replacement cases in approx. 2 weeks!
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Old 12-12-13, 04:26 PM   #35
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Emailed them last night, too. But no reply yet, as of today.
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Old 12-12-13, 07:11 PM   #36
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

FYI...Stay on them!!! it took me 2 or 3 emails to get a response BUT when I did I had success!
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Old 12-16-13, 10:39 PM   #37
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Took two emails here as well. But they got back to me. Asked for pics and just a couple hours after I sent those, they replied they would be getting the cases soon and would e-mail me when they sent them out.

The matter won't really be over until I get the cases and there are no problems with them- but I gotta say I'm impressed with how (relatively) speedy and painless their response has been.
At least I'm sufficiently comfortable to now go and try to sell off my half season sets.
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Old 12-17-13, 03:50 PM   #38
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Got an email from PHE stating my replacement cases were shipped out today!
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Old 12-17-13, 07:19 PM   #39
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Yup. Same here.
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Old 12-17-13, 08:08 PM   #40
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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Yup. Same here.
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Old 12-18-13, 01:35 PM   #41
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

I wrote them about the three GOMER PYLE cases I received trashed from Deep Discount. They responded wanting to know the ISBN numbers and where I purchased the sets from. That's all I've heard so far.
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Old 12-18-13, 06:37 PM   #42
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

My set came, perfect condition, go figs huh

My first time watching the series and loving it!
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Old 12-19-13, 03:53 PM   #43
smurr05
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

Got my replacement cases today...all in perfect condition...But they also sent with them another 2nd outer case with no plastic cases in it, BUT 4 sheets of paper listing the episodes on them, which I never got in the original set!!! VERY WIERD!! But now its all good!
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Old 12-19-13, 04:30 PM   #44
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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Originally Posted by smurr05 View Post
Got my replacement cases today...all in perfect condition...But they also sent with them another 2nd outer case with no plastic cases in it, BUT 4 sheets of paper listing the episodes on them, which I never got in the original set!!! VERY WIERD!! But now its all good!
Same here. VERY impressed with CBS/Paramount's response to this.

I can officially say this was a good deal now
____________

OOPS...just went to change the disc over and found they didn't send a 10 disc case along, just four 8 disc cases.

Last edited by Paul_SD; 12-19-13 at 06:05 PM.
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Old 12-19-13, 08:06 PM   #45
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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Originally Posted by smurr05 View Post
Got my replacement cases today...all in perfect condition...But they also sent with them another 2nd outer case with no plastic cases in it, BUT 4 sheets of paper listing the episodes on them, which I never got in the original set!!! VERY WIERD!! But now its all good!
I received 2 outer boxes as well. The paper listings are the covers for each season. Mine weren't damaged so I'll probably just toss them.
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Old 12-19-13, 09:43 PM   #46
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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I received 2 outer boxes as well. The paper listings are the covers for each season. Mine weren't damaged so I'll probably just toss them.
did you get at least one 10 disc case or four 8 disc ones?
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Old 12-19-13, 10:16 PM   #47
Neil M.
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

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did you get at least one 10 disc case or four 8 disc ones?
I just checked. I actually got 4 ten-disc cases.
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Old 12-20-13, 03:16 AM   #48
smurr05
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Re: THE FUGITIVE (Complete Series) - $63.86 at DVDPlanet

I got 3 - 10 disc cases and 1- 8 disc case! Either way I agree that they handled this very well and were very quick to act!
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