Target PM'ing To Return 7/12

[musick]

no not private messaging

word is Target will bring back b&m price matching nationally starting Sunday the 12th (were doing trials in some stores)
7 day PM window (only) though against competitor ad prices on same items

not necessarily a bargain but another way to help finding the lowest price

[NCC1701E]

Cool, now if they would just do returns without receipt again!

[musick]

Originally Posted by NCC1701E

Cool, now if they would just do returns without receipt again!

pretty sure they do now but only up to a certain dollar amount via GC if you paid by cash (meaning they can't look up your CC transaction) and at the items lowest selling price during a certain time period ... with a drivers license (and assuming they don't have you on record for repeat returns)

so like I said, yes ... with many restrictions

[NCC1701E]

Originally Posted by musick

pretty sure they do now but only up to a certain dollar amount via GC if you paid by cash (meaning they can't look up your CC transaction) and at the items lowest selling price during a certain time period ... with a drivers license (and assuming they don't have you on record for repeat returns)

so like I said, yes ... with many restrictions

Hmmm...must be a YMMV thing cause the store here won't take anything back without a receipt, with the exception of looking up your credit card. Walmart gives you 3 returns a year without receipt and gives you store credit.

[musick]

Originally Posted by NCC1701E

Hmmm...must be a YMMV thing cause the store here won't take anything back without a receipt, with the exception of looking up your credit card. Walmart gives you 3 returns a year without receipt and gives you store credit.

the following is Target's policy and you should take it up with corporate if you are having store specific issues

Target's new return policy
By JOHN EWOLDT, Star Tribune

Last update: May 5, 2009 - 5:31 AM

Effective May 15, Target's return policy improves slightly. Customers still have 90 days from the date of purchase for returns or exchanges with a receipt. That's not changing. What Target is "relaxing" is the policy for returns without a receipt.
Previously, customers could make two returns per year for store credit as long as each item was under $35. Items costing more than $35 were not returnable without a receipt. (Target customers can also request a receipt "look-up" in customer service. If the item was paid for with a credit or debit card, check or gift card and the buyer can provide the checking account number, credit, debit or gift card, it qualifies as a return with a receipt.)

The new return policy without a receipt changes the maximum value from $35 per item to $70. Customers are no longer limited to two transactions without a receipt per 12-month period. The customer can return any number of items without a receipt, up to $70 in total value. For example, a shopper could reach the limit by returning one item without a receipt for $70. Another could return 10 items for $7 each to max out.

Once Target customers reach the $70 limit, they may still exchange new and unused clothing with tags attached for different sizes, colors or like items. Food items may also be returned at the historical low price.

The change in policy is in response to customer surveys, said David Fransen, a Target spokesman.

http://www.startribune.com/lifestyle...nc:DKUiacyKUUr

[kstublen]

That's actually a great policy. Up to $70 with no receipt is fantastic, and frankly, more than I think they should do. Still, fine by me though.

[kenbenobi]

Originally Posted by musick

the following is Target's policy and you should take it up with corporate if you are having store specific issues

Food items may also be returned at the historical low price.

What the hell does that mean?

Customer: "I'd like to return this 6-week old loaf of bread."
Clerk: "Well, back in 1965 we sold that bread for 75 cents. Here you go."

Who returns food, and what does "historical low price" mean?

[awil1026]

Originally Posted by kenbenobi

What the hell does that mean?

Customer: "I'd like to return this 6-week old loaf of bread."
Clerk: "Well, back in 1965 we sold that bread for 75 cents. Here you go."

Who returns food, and what does "historical low price" mean?

[Simpson Purist]

I already know about the revised return policy. I won't be too surprised if the PMing story is true.

[cinemaphile]

Target has had some of the best exclusives in the last year or so (Iron Man packaging, for one!), so for us to be able to buy it there and match the lowest price is great news!

[Snowmaker]

Originally Posted by cinemaphile

Target has had some of the best exclusives in the last year or so (Iron Man packaging, for one!), so for us to be able to buy it there and match the lowest price is great news!

Just like any other store with an exclusive, Target likely won't match a price unless its the EXACT same item the competitor is selling.

That doesn't mean you won't occasionally get an ignorant register jockey that does still match it though.

[docdoowop]

I guess now we'll find out if they'll match Big Lots pricing.

[jewellrunner]

Thank heavens. A few months back I tried to buy a cd there and PM to their own website and they wouldn't even do that. The store manager was rather rude to me, so I'll have to wait until I see her in there and PM a bunch of stuff.

Am I a baby? Yes.

[musick]

Originally Posted by jewellrunner

Thank heavens. A few months back I tried to buy a cd there and PM to their own website and they wouldn't even do that. The store manager was rather rude to me, so I'll have to wait until I see her in there and PM a bunch of stuff.

Am I a baby? Yes.

under this new policy they still won't be PMing their own website

[Shoveler]

Originally Posted by musick

word is Target will bring back b&m price matching nationally starting Sunday the 12th (were doing trials in some stores)
7 day PM window (only) though against competitor ad prices on same items

not necessarily a bargain but another way to help finding the lowest price

Any info on whether they will PM plus some percentage of the difference? If not, this is a "don't care" to me, BB's PMing policy will be more advantageous. Even if they do offer a "bonus", it would have to be >10% to beat BB, and would probably only be useful in PMing stuff on sale at BB. Otherwise, you're not finding the "lowest" price, you've already found it and are merely matching it.

[shelland]

Originally Posted by NCC1701E

Hmmm...must be a YMMV thing cause the store here won't take anything back without a receipt, with the exception of looking up your credit card. Walmart gives you 3 returns a year without receipt and gives you store credit.

Considering the people that abuse it, can you blame them for not allowing returns without a receipt? The vast majority of us are honest people, and maybe lose a receipt here and there. But you know there are people out there that will find something for a good price at one store and try to return it and get a full price refund at a another store. So someone finds something on a great clearance at Walmart and tries to get a full price refund at Target (for example). Or they get some product and it breaks 2 years later and they expect a refund (without a receipt of course). My sister worked at the Customer Service desk at Kohls for a few years, and I heard some great stories.

It's not the stores you have to blame for these stricter policies, it's the customers....

[moviewizguy]

What do you mean returning? You're telling me they haven't been pm'ing before?! Now that's a first!

[musick]

Originally Posted by Shoveler

Any info on whether they will PM plus some percentage of the difference?

just PM not PM+

[scott1598]

do you think they would PM Amazon.com since they are partners/owned by?

[musick]

Originally Posted by scott1598

do you think they would PM Amazon.com since they are partners/owned by?

no

[dvd-fanman]

I emailed Target yesterday and their response in the email seemed to make me think PMing was valid at all Targets effective immediately:

Dear XXXXXXXXXX,

Thanks for your e-mail regarding price matching policy.

Advertised prices from any qualifying competitor with a store in your market/area will be matched. You must bring in local competitor’s entire current ad. Also, the advertised price must be valid at the competitor the day the price match is requested.

Thanks for writing.

Sincerely,

XXXXXX
Target Guest Relations
www.target.com

[King Felix]

I work at target and heard about the PM thing.

-U need the ENTIRE ad from Best Buy, Walmart, etc..
-They won't PM any wholesale stores like CostCo

[AmityBoatTours]

thats awesome, target has lost a good number of bluray sales to me in the past because of the lack of a price matching system. even 7 days is better than nothing.

i will say this the price matching cuppled with the excellent sales on target is one of the few stores to be improving upon customer service it appears now.

[doctaheath78]

Anyone try it today?

[sotra]

Would they PM Big Lots ($6 TV DVD box sets; OC, Friends, West Wing, ER, Pinky and the Brain and Animaniacs etc.)?