SoonerDoc

I didn't mean that they have the right to treat him different specifically, I mean if the store manager has a policy at his store that a sale is a "special offer" and won't accept coupons on sale items, that is his choice. If he decides that a corporate sale is too low for whatever reason, he can take that stock and stick it in the back. What is anybody going to do about it? Come to think of it, I have seen a multitude of stores that have signs up saying "We reserve the right to refuse service to anyone.", so I am not so sure you are correct in your statements. I am not a lawyer so I surely don't know.

I am actually thrilled you found someone to help you. If the one specific store you frequent has a manager that has it in for you (or customers in general), I cannot for the life of me figure out why you would continue to patronize that specific store other than proximity. If that is the case, than you should just accept the fact that for the convenience, you are gonna have to put up with some HORRIBLE customer service. If it were me, I would make it a point to never walk into that store again, if there was a more amicable store within 20 minutes. But that's just me.

Manzana

Ooops. When I talk to people I mix them up too, so I apologize for my inconsistency. Most people I know use Worst Buy, so I've been hearing that lately. I'll try better to use Best Deny because the truth is my problem with them is the denials of coupons or PMs more than getting bad buys. In fact, over the holidays Best Deny had by the far the best deals and I got quite a bit of stuff. Who can complain about things like a 24" PS3 3D monitor for $100 which works great as a computer monitor? But that was through the .com site so I didn't have to worry about a denial.
Any of those work.
You are totally right, and this manager does precisely that type of stuff and refuses almost any deal involving a coupon while the majority of other people in other areas post that they had no problems doing the same transaction at a different store. Like I said, I called corporate twice about this manager in years past when I thought he was really out of line, and both times they said they support whatever he wants to do. So I realized once this manager gets involved, the deal is dead for me and there's nothing I can do about it except go to another store or do it when the nice guy is there and the manager isn't hovering.
Horrible customer service meaning denials on deals I consider legitimate. One time one of the manager's minions (a teenager with hair hanging in his face) denied me a straight PM on Fry's stuff after he wasted a good 10 minutes verifying it was in stock on the bogus excuse that Fry's has different versions of the same 3D movies so they're not equivalent. I said unless their store has exclusive versions, Fry's version will be the same as theirs, but logic doesn't penetrate. His supervisor (another hardnosed manager minion) of course supported that bogus decision. And here's the ironic part... 2 days later Best Deny put all of those same 3D movies on sale for the price I was trying to PM, but Target and Amazon were PM'ing so I bought them there instead of at Best Deny.

This manager denied a couple TV PM deals to Fry's in years past based on it's below cost or Fry's has unfair pricing and we can't compete with that. That was of course after all the other employees said they would PM it and made me wait while they called up Fry's to check the deal. One even had the transaction processed and was waiting for the manager override and which point this manager killed it. A different MOD denied me a 3rd time. So, after 3 times in a row over the last 5+ years, for my last TV I just went straight to Fry's. It's worth the drive on a more expensive item, but on a $5-$10 BD it's not worth the time and gas to go to Fry's unless I have to. I think my first encounter with this manager was during the days of the Monsters Inc and Toy Story 3 BD deals where Target was practically giving them away... that's at least 5 years ago.

Why do I keep going to this store? Simple. It's on my drive to work right off the freeway with only 1 left turn in a convenient location that takes me about 1 minute of extra time off the freeway. Every other store is much further out of my way and further off the freeway and takes more time. Like I said, lately I only go to Best Deny when there's a deal I can't get anywhere else (either can't PM it or they're the only store that carries it). Lately I only go to my nearby problem store when (a) I have no coupons or I'm not PM'ing anything so I can't get denied or (b) I know the nice guy is there.

Hopefully you now understand. Oh well. I wrote too much again.

mattysemo247

Got my giftcard in the mail yesterday, so I'm glad this whole fiasco is done and over. Hopefully if they ever do something like this again, they don't fuck it up this bad.

The Man with the Golden Doujinshi

If I'm like most people, I get a few words in and then just give up. I'll admit that I read the first few novels that you posted but then they all just end up being the same stories over and over. Do you also give long speeches, or long drawn out conversations, when something happens at the store? If you do, you're being a time bandit to everyone around there and nobody is going to feel any sympathy and want to do anything extra for you.

I'm trying to give some constructive criticism and not sound like a jerk, if I'm coming off as the later.

Trevor

I've probably read every post you've ever written here Manzana, and I truly sympathize with your plight. There are few things that I'm sure of when it comes to you nameless and faceless DVDTalkers. One is that I somehow love you all, and another is that the answer to the question "is it you or the Best Buy manager who is doing something wrong?" is that's it's you. I admire your tenancious self defense posts and think that perhaps you truly believe you're geting screwed; but you're not.

izatright

I dunno. I personally think he puts up good evidence for his position, and he defines BB managers exactly like I've run into them. To hold that it's his fault means he's got some unwritten cues--perhaps a creepy face, or suspicious eyes, or a stutter--that are turning staff off. Call it my bias, based on experience, but I'm all too willing to believe his local store manager is a tyrant.

Trevor

I'm leaning towards that he is a tyrant to Manzana based on Manzana's history at the store.

dino88

We're only dealing with him from behind his keyboard, imagine what he must be like in person.

illennium

Collecting DVDs - or anything - is a hobby. It's pure entertainment. If it weren't enjoyable at least 99% of the time, I personally would find a different hobby. So when I see all these complaints from the same person, I have to really wonder if they're enjoying themselves, and if not, why do they keep doing it. The posts just make me sad because the enjoyment seems to be getting lost somewhere.

whotony

I know a few people like to read my complaints. :-)

Nope

............................

This deal and thread is as good as dead anyway, so it's not like I'm clogging up current useful discussions. Until next time...

Yes you are.

Shagrath

Maybe he's a masochist and actually secretly loves getting shot down on deal after deal?

Manzana

Surprisingly a lot different than you'd expect.

Music

Shutty