Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1/27
#76
DVD Talk Special Edition
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
#77
DVD Talk Hall of Fame
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Tried to buy a garbage disposal today but no dice and no offer of compensation from either store manager or complaint line employee. She even lied and told me they sent out an apology e-mail within 5 hours about the mistake on the coupon. Did anyone get this e-mail?
#78
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
There is pain.
And then there is...
Manzana Pain.
And then there is...
Manzana Pain.
#79
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Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
I thought the email was spam/spoof because it was too good to be true. Didn't know that it was real until after I read this thread, but it was too late.
I never received an apology email on Monday or Tuesday. Sounds like she lied to you to get rid of you.
#81
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Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Amazon is simply same day delivery, which theyre workin on, and one healthy, kick ass promotion from burying that company.
#83
DVD Talk Legend
#84
Challenge Guru & Comic Nerd
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Amazing how they could screw it up so bad. Wrong date(s), wrong wording, wrong exclusions.... Someone's getting fired.
By the time I got off work Monday my local stores (I drive by 6 on my commute) had partially fixed it, with signs on the doors and cashiers ready to deny it. I was able to purchase a couple of $100 fitness items for half price though.
By the time I got off work Monday my local stores (I drive by 6 on my commute) had partially fixed it, with signs on the doors and cashiers ready to deny it. I was able to purchase a couple of $100 fitness items for half price though.
#85
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Actually, I think somebody's getting promoted. Just when you think Best Buy cannot come up with a more horrible fail coupon/promotion...they always surprise me with their explanations.
#86
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Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Just received this a short time ago from Best Buy. Are they sending these emails to everyone? I'm not sure why I got this since I never received the coupon from them, or ever used my MasterCard at Best Buy.
Earlier this week, you and other select customers received a special promotion from Best Buy that was connected to your MasterCard®. That targeted coupon was inaccurate and sent in error. The offer is no longer valid. We sincerely apologize for the mistake and any inconvenience we have caused you. We hope to serve you better in the future.
Thank you,
Lisa Smith
Vice President
Best Buy Customer Care
Thank you,
Lisa Smith
Vice President
Best Buy Customer Care
#87
#88
DVD Talk Limited Edition
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Unreal. What's the point of the promotion when all it does is piss off their customers?
#89
DVD Talk God
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
#90
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Anybody remember when Wal-Mart had some thing screwy with the Iron Man or Iron Man 2 BD pre-order... and then gave everyone a GC for their troubles to use towards the BD or anything else.. and most everyone just used it for something else and bought IM somewhere else... that was bad.. and publicity as well..
btw.. I got the same apology email... I do use my MC at BBY .... but never got the original email..
btw.. I got the same apology email... I do use my MC at BBY .... but never got the original email..
#91
DVD Talk Gold Edition
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Anybody remember when Wal-Mart had some thing screwy with the Iron Man or Iron Man 2 BD pre-order... and then gave everyone a GC for their troubles to use towards the BD or anything else.. and most everyone just used it for something else and bought IM somewhere else... that was bad.. and publicity as well..
btw.. I got the same apology email... I do use my MC at BBY .... but never got the original email..
btw.. I got the same apology email... I do use my MC at BBY .... but never got the original email..
I did not complain, I just took it as another pricing error and moved on. But I did receive the e-gc and used it on IM2 as I had planned on purchasing it anyway.
In this day and age, BBY should have known better than to send out generic codes. If they can send out unique RZ cert. codes to select members during the holidays(and throughout the year also), there is no excuse why they could not have done it with this.
#92
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
When they recently canceled a BestDeny.com backorder, they sent me a $10 digital coupon in email immediately without having to ask for it. When they royally screwed up here, they sent nothing but a useless apology letter with no coupons attached. Only by calling corporate and taking a long time to complain did they give me a $25 GC (reluctantly). The way I look at it is it's like on Monday they said "we invite you to our stores for $50 off" so I go there and figuratively get punched in the teeth, then 3 days later they send a "we're sorry for punching you in the teeth" email. Sorry, it has 0 effect or impact on me. Had they attached at least a $10 off coupon or something, it would've had a little impact. Money talks and BS walks. I can just hear Arnold say "how can BS walk?" No biggie, this experience just means I've moved from almost slightly positive about Best Deny back to negative mode. Manzana negative on Best Deny... oh no!
#94
DVD Talk Hall of Fame
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
I got the same email, and what a joke it was considering how late it was. By now everyone already knows they screwed up and denied some people who received the coupon (like me) from using it even one time. Not to mention those (few) of us who still work in this country are at a disadvantage because we're stuck at work while everyone else is cleaning out the stores.
When they recently canceled a BestDeny.com backorder, they sent me a $10 digital coupon in email immediately without having to ask for it. When they royally screwed up here, they sent nothing but a useless apology letter with no coupons attached. Only by calling corporate and taking a long time to complain did they give me a $25 GC (reluctantly). The way I look at it is it's like on Monday they said "we invite you to our stores for $50 off" so I go there and figuratively get punched in the teeth, then 3 days later they send a "we're sorry for punching you in the teeth" email. Sorry, it has 0 effect or impact on me. Had they attached at least a $10 off coupon or something, it would've had a little impact. Money talks and BS walks. I can just hear Arnold say "how can BS walk?" No biggie, this experience just means I've moved from almost slightly positive about Best Deny back to negative mode. Manzana negative on Best Deny... oh no!
When they recently canceled a BestDeny.com backorder, they sent me a $10 digital coupon in email immediately without having to ask for it. When they royally screwed up here, they sent nothing but a useless apology letter with no coupons attached. Only by calling corporate and taking a long time to complain did they give me a $25 GC (reluctantly). The way I look at it is it's like on Monday they said "we invite you to our stores for $50 off" so I go there and figuratively get punched in the teeth, then 3 days later they send a "we're sorry for punching you in the teeth" email. Sorry, it has 0 effect or impact on me. Had they attached at least a $10 off coupon or something, it would've had a little impact. Money talks and BS walks. I can just hear Arnold say "how can BS walk?" No biggie, this experience just means I've moved from almost slightly positive about Best Deny back to negative mode. Manzana negative on Best Deny... oh no!
#95
DVD Talk Legend
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Big difference here. The number of canceled backorders likely did not exceed 100 people, so they didn't give away much money. The number of coupon emails sent were in the thousands, or tens of thousands. The monetary loss would be much greater. Lets not forget BB is not doing well financially. They can't afford to give away free money like they used to. They lost a LOT of money with this coupon fiasco, and I'd be shocked if someone didn't lose their job over it. It's not like they were just selling merchandise at 50% off. They were selling Amazon cards at 50%, which they don't make much money off of. To make matters worse, the buyers will then be making their purchases at Amazon for the foreseeable future, thus taking aware potential business at BB. I will be shocked if BB continues to sell Amazon cards. I bet they stop selling them very soon, just like Target did.
#96
DVD Talk Legend
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Stupid mistake with this coupon. No excuse for the screw up. I'm sure someone was fired for it.
That being said, shame on those who tried exploiting it, especially the person who bought over $2,000 in Amazon gift cards.
That being said, shame on those who tried exploiting it, especially the person who bought over $2,000 in Amazon gift cards.
#97
DVD Talk Legend
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
Another one here who got the "Explanation Email" but never got the orginal email. Oh well, would have been a good deal and I have a Mastercard.
#98
DVD Talk Limited Edition
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
But they justified it by saying that they had just had a baby, and formula and diapers are expensive.
#100
DVD Talk Hall of Fame
Re: Best Buy - $50 any purchase of $100 or more when using Mastercard today through 1
You know, usually I really look down on people who exploit a loophole and I initially did the same here. Then I realized that this one wasn't really a loophole. Best Buy sent a coupon that let customers buy gift cards for 50% off and didn't limit it to one per person. Using it to buy $2,000 in Amazon credit isn't exploiting anything. If it was something where someone discovered a bug on their website or some other 'trick', it'd be pretty easy to fault someone for taking advantage. When a store basically says, 'here, have some free money', I fault the store, not the people who choose to take them up on it.