NoirFan

My first order shipped, my second still says open.

wd40cloud

I made five separate orders. At checkout it looked like the coupon worked for all of them, but after reading my confirmation emails, it looks like they only applied it to my first order. I wish they would have just canceled them instead.

movielib

I made two Google Checkout orders and they canceled the second. At least I got the one I wanted the most, A Night to Remember BD. It's been shipped.

DVD Polizei

I humbly placed two orders. But not with Google. We'll see what happens.

Sweet Baby James

As did I and they have both already shipped.

rdf8585

Since when does DD ship from CA? Had I known my item was originating from CA, would have gone for expedited...

jrsl76

Dammit, thought this worked till today.

PhantomStranger

One thing we did found out from this sale is that DeepDiscount could cancel orders if they wanted to when requested by customers, but simply don't unless they know they are going to lose money on the order when it suits their needs.

Falc04

picked up the blu of It's a Mad Mad Mad Mad World...though hasn't shipped yet.

walletboyniac

I received notice that my CD has shipped.

At first, the site told me that I needed to spend more than $5 for the coupon to work. Then I was going to order 2 items, and it wouldn't let me add more than 1 item to the cart.

Ultimately, I got the code to work (1 CD for $3.49), but they lost business in the process. Another reason to add to the list of why I don't generally order from them.

To anyone with multiple accounts: Can you ship packages to the same address? I can come up with an alternate email and credit card, but it would have to go to the same address. I would have liked to have used more than 1 coupon.

My Other Self

Mine shipped yesterday. If it's coming from California I'm assuming it will be here tomorrow or Tuesday.

ProfessorEcho

Both my orders, LADY FOR A DAY and SCARLET STREET, shipped, but I used two different delivery addresses so maybe that's why they went through without a cancellation.

doraemon10

I was one of the few that defended this company. I am done with that now. I placed an order and like many of you the coupon didn't take, so i cancelled immediately, I actually send them three emails about this. In a few hours I received three cancellation emails from three different CS agents. A few days later I get a shipping email saying the blu ray has been shipped... I asked them why it wasn't canceled and they said it was cancelled but the warehouse did not receive the cancellation. They had three days to make sure the warehouse got the memo. They are sending me a return label and asking me to send back the item which is fine, but I am not 100% certain I will get my money back. What a poorly operated business.

SkullOrchard

I've called DD within 5 minutes of placing an order and have been told that it was too late to cancel. I've even attempted to cancel pre-orders and out-of-stock items and have been told they couldn't be canceled but that I could return them once received. DD is one of the shittiest companies in the history of e-commerce.

doraemon10

I wrote them an email stating how unhappy I was that the item shipped despite being cancelled here is what they wrote:

Thank you for contacting DeepDiscount.com!



We apologize for any inconvenience.



Again, thank you for writing DeepDiscount.com. We appreciate your business.

Regards,

Sales Support*kd*
[email protected]
http://www.deepdiscount.com


There is some quality customer support. Thanks guys! I will now take this up with the credit card company.

jwstl

I received my order yesterday. Impressively fast for DD.

SethDLH

Got my order today. I can't complain about west coast to east coast free shipping in less than a week including a weekend.

The Man with the Golden Doujinshi

You'll get a better response complaining on their facebook page. The end result will probably be the same. I had problems with them a couple months ago that doesn't even compare to this but I too can't recommend them to anyone anymore.

dj_orinj_joos

Just received my order. This will be the last time I shop with Deep Discount. Received a clearly opened and re-shrinkwrapped Blu-Ray with no disc inside. At least I will (hopefully) be receiving a replacement, but GREAT JOB GUYS.

Proglodite

I ordered Salon Kitty on 3/30/2012 and paid via PayPal...order status is still open, but no indication if/when they'll ship...

Peter

grenier

Placed one order on 3/30/2012 and it's just sitting there in the open status. Would be nice if it shipped one of these days.

My Other Self

The only reason I ordered anything from them was because of the coupon. I still haven't gotten my order yet even though it supposedly was dispatched last Saturday. Even going the slowest option it shouldn't take almost a week to get here. Don't think I'll order from them again.

Brent L

I got two orders shipped, one under two different Google Checkout accounts.

My one order for World of Invention showed up today, and my order for the Casablanca box set shipped today.

Shinobi

Placed an order on 3/30/12, and got it in the mail today. On the website it is still listed as open status though.

The Man with the Golden Doujinshi

This is not uncommon with them.

Also, if they're out of stock on an item, even though the site shows it as being in-stock, 9/10 the order doesn't really go through. If you contact customer service with your order number, they'll say they have no record of it. I had a dozen orders go like that back in February. I found out the hard way that I need to send an email to ask if things are in stock first. That, they can tell you.