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View Full Version : Dinosaur CE and Buena Vista Recall/ReAuthoring


Larry Gardner
01-31-01, 03:20 PM
Contacted Buena Vista Home Video (800-723-4763) and reported all the problems I am having with the Dinosaur CE DVD:

1. Chapter Search does not work correctly.

Using the remote keypad and entering chapter, cannot access certain chapters. For example, Enter 6, then enter 2 - will not go to 2. Enter 1, will go to 1 but plays supplement introduction.

2. Chapter Scan button will go to chapters.

3. Search button (Fast forward) will not work

4. Subtitles come on and off intermitently.

5. Pause button will not work.

I have a Pioneer 525 and have never had a problem with other discs. This is a first.

According to the representative, who was very polite, informative and helpful, they are aware of this problem. In fact, on some players the disc will not even play.
She took my phone number and e-mail address and will notify me of what they are going to do. Currently, they feel that there may have to be a re-authoring of the disc. THIS IS NOT DEFINITE!

She told me to keep my copy and receipt.

I was quite suprised with the curteous response. The last time I tried and get some resolve from Warner Bros., they hung up on me twice. Kept telling me I would have to return the disc to the place of purchase for replacement. I was trying to get information on how to replace the carboard jacket after someone damaged it. I tried to explain that I could not return a disc that was 6 months specifically because there was nothing wrong with the disc.
The cover was damaged and I wanted to purchase a new one.

------------------


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Iron Chef
01-31-01, 03:25 PM
2. Chapter Scan button will go to chapters.

3. Search button (Fast forward) will not work

4. Subtitles come on and off intermitently.

5. Pause button will not work.


I have the same problems on my Panasoic A 120

Welcome to the forum Larry!

ykh
01-31-01, 03:32 PM
same here with the Pioneer KV-301C

------------------
Sony ES Poster Boy

rabbit77
01-31-01, 03:41 PM
Don't they have a Quality Assurance team working over there? You'd think they'd test these puppies out before selling them mass market.

Thank goodness they're not in the pharmaceutical business.

Keefo
01-31-01, 03:41 PM
I have one of those players where it won't even play. I insert it, and it just ejects. I exchanged the copy I had (thinking it might be damaged), but the same thing happens with the new copy. I have a JVC somethin somethin (can't remember the model right now). The DVD plays fine on my computer, so I was able to stop my daughter's tears by setting her up to watch it on my PC.

Thanks for the info!

Goldberg74
01-31-01, 04:28 PM
I'm getting the Dinosaur: CE sometime soon, so I'll check it out.

BTW, another BV dud came out called The Kid, I put it in my RCA 5220P and it plays the first blue screen warning and then shuts off the player. Anyone else... I'm gonna start a new post about this...

MOZZ
01-31-01, 04:40 PM
my copy of the kid plays the FBI warning for 30 mins before the dvd will start i cant get out of this screen

[This message has been edited by MOZZ (edited January 31, 2001).]

Noonan
01-31-01, 04:42 PM
I am having similar problems, my pause button does not work, subtitles go on and off, and it switches between DTS and DD periodically. I've only tried running it on my Panasonic A-110 player.

Bcolon
01-31-01, 06:40 PM
Does it work on any players? I have it ordered, but won't get it for a few weeks since there were some other preorders I ordered at the same time. I have a Sony 860 DVD Changer.

------------------
Bill
http://www.dvdtracker.com/~Bcolon

The Valeyard
01-31-01, 06:56 PM
I have a Sony DVP-S530D and the DVD plays okay.

Andrew

------------------
"More and more of our imports are coming
from over seas" - George W Bush

antspawn
01-31-01, 06:59 PM
I think Dinosaur plays just fine on Sony players.

darkside
01-31-01, 08:05 PM
Its slow between menus on my Onkyo 600, but other than that it works fine.

nightliner
01-31-01, 09:38 PM
After reading this post I did a quick check of the disc in my Pioneer 525. I had the same problem...some of the time. It did find some chapters by number, and it occassionally would pause, but it obviously is defective. Could this be why everybody was so willing to price match Circuit City's mistake? Disney told them...dump these suckers, they don't work.

vernie
01-31-01, 10:18 PM
My Dinosaur just arrived today. With apprehension I tested it on Pioneer 505. Phew, everything seemed to work, scanning, pausing, chapter searching, etc... Haven't watched the whole thing yet though.

Bcolon
02-01-01, 12:31 AM
This just reaffirms to me that Sony makes the best DVD Players on the market. I have owned a Sony 550, 360, 850, and currently own the 860 301 disc changer and have never had a single problem with any disc. I'm not trying to take any shots at someone who has a player other than a Sony, but has anyone ever heard of a disc that has had compatibility problems with a Sony DVD Player? Panasonic and Toshiba are probably the next best on my list, but even they have a decent number of incompatible DVDs.

------------------
Bill
http://www.dvdtracker.com/~Bcolon

ydkjman
02-01-01, 01:07 AM
Has any one else tried it on a Toshiba?

dani-wan
02-01-01, 01:20 AM
Yeah, if anyone has tried this disc on a toshiba 2200, I'd really like to know how well it's working. Thanx.

Kevin M. Dean
02-01-01, 01:34 AM
I haven't tested for the pause/chapter/etc issues, but otherwise it seems to play on a Pioneer 414.

The only noticeable issues are slow menu loading and a longer than normal load time when either disc is first placed in the player.

Barry
02-01-01, 03:21 AM
Plays flawless on my Pioneer DV-434.
I watched entire movie & checked out...
entire menu. Perfect!
Have to say, on my HDTV this movie is...
reference quality picture & sound!

Packer
02-01-01, 03:27 AM
I have the one disc version and a Toshiba 3109. It first got stuck on the preview screen. I couldn't do anything so I turned off the player and tried again. It worked the second time but it was taking a long time to get to the main menu and play the movie.

slackerfreak
02-01-01, 10:26 AM
Another Pioneer DV414 here. Same slow load for menus and the "step" or slow forward function works only about 60% of the time but no other problems. Movie ran great.

marioque
02-01-01, 10:39 AM
I own a Toshiba SD3205, the disk play well but menus are to slow. I didn't find any disney points, is that normal ???

SkolVikings
02-01-01, 11:13 AM
I have a Sony S330. Everything worked great for me! No slow menus or any other problems. <IMG SRC="smile.gif" border="0">

El Kabong
02-01-01, 07:19 PM
After the slow load, I played the Alidar game where you look for the dinosaurs, then look for water. I found all 3 dinos, but on level 2 as I found the 3 waters, my water marks never increased so I can't get past this part. On level 1, as you fing them a check appears. In level 2 as you find them your water level increases, but mine never increases even though I found all 3. Anyone else play this game?

Aaron Amos
02-01-01, 08:24 PM
Strange my local Wal-Mart(I'm applying for a job so I can pay off some bills) has this DVD out for sale on DVD still?Maybe Wal-Mart and the other stores were not told of the recall? I was tempted to ask them about but I had to catch my bus home from school(last bus out of different bueses I take home 2X a week!

Finger_Licking_God
02-01-01, 08:36 PM
i played the game and had the same problem, and with the slow loading time it can get aggravating - figured out the thing to do is hit 'enter' when you find the water. after that it's moving rocks out of the way - "frustrating" doesn't come near describing this part of the game. if you screw up moving rocks it kicks you all the way to the hallway.

tenjin
02-01-01, 09:00 PM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by marioque:
...I didn't find any disney points, is that normal ???</font><HR></BLOCKQUOTE>

There should have been a 6 pointer certificate in the blue envelope (along w/ a booklet of coupon savings).

I haven't have a chance to play this disc on a Pioneer DV-414 but from the other poster, looks like I'm going to have slowness to deal with...

CoolIce
02-01-01, 11:21 PM
I have JVC 501K and it does not even load.
This really sucks.

Neitzl
02-02-01, 12:58 AM
I have a Toshiba 5109, menus are a bit slow,
but otherwise, plays fine. Does Chapters,
search forward and reverse. Nice sound
and great picture. I actually enjoyed this!
Thanks CC and BB for a 10 dollar buy!

Neitzl

dygaar
02-02-01, 09:00 AM
I have a Sony 360 and don't have any problems with the movie, games, or load times. I guess Sony DVD players really are great.

DraKhen
02-02-01, 09:57 AM
I have a Pioneer DV-525, and I watched about the first 60 mins of Dinosaur: CE last nite, no problems at all... will try out specifics tonite to see about it...

------------------
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johnbe
02-02-01, 10:04 AM
Panasonic A120 - No Problems

John Sy
02-02-01, 10:52 AM
I was so sure I was going to have problems on my Toshiba SD-2108. But I didn't. I had a long lag time in the menus but that's all.

But then again, I've only seen the first five minutes or so of the movie. Knock on wood maybe the rest of the movie is okay.

tor_greg
02-02-01, 02:51 PM
Plays fine on my Philips Magnavox

Giles
02-02-01, 02:58 PM
......and doesnt that trailer for "Atlantis" look cool or what!..........

Larry Gardner
02-02-01, 03:06 PM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by Giles:
......and doesnt that trailer for "Atlantis" look cool or what!..........</font><HR></BLOCKQUOTE>

http://talk.dvdtalk.com/ubb/tongue.gif
I don't understand -- what does that have to
do with this topic!!???!!

Guttman
02-02-01, 03:08 PM
Works OK on my Samsung 709.

jsjesse
02-02-01, 04:10 PM
I have a Sony DVP-S360 and it plays like a charm. Absolutely NO problems at all from start to finish. Guess I am a lucky one http://talk.dvdtalk.com/ubb/biggrin.gif

Jesse

Goldberg74
02-03-01, 03:08 PM
Add the RCA 5220P to the list.... but with different problems, it all loads fine, but whne I watch the movie, it will automatically jump from one time to another, like from 1:27 to 4:56, and 10:46 to 14:26, so I can't watch the whole thing.

Let's see what happens.

DEC29111
02-04-01, 01:57 AM
Troubles with Dinosaur : CE DVD.

Talk about disappointment!!

I own over 250 DVD's and this is the first DVD that would not play back in my player, an RCA RC5220P [played back "Matrix", "Walking With Dinosaurs", A number of the James Bonds DVD's].

After trying to get this DVD to play back in my RCA, I tried it in two computers that I have with DVD-ROM (Creative Labs 2X & Raite 8X) drives and it would not play back correctly in either of them, trying three different software interfaces(PC Friendly packed with the DVD, PowerDVD, WinDVD)!

I have tried to exchange the DVD with one that looked as if it was pressed differently than the fist one.
The one thing that I have noticed on these two DVD's is that the imprinting on the interhub seems to be messed up.
The first DVD did not have any form of bar code imprinted and the second one the bar code overlapped itself.

What can I do about getting a correctly pressed DVD? or Refund?

-- David E. Carmichael
============================================
Southwestern Bell Internet:
Mailto: dec2955@swbell.net
Home Page: http://home.swbell.net/dec2955/index.html
============================================
Southwestern Bell Telephone
Local Voice: (316) 524-0246
Local Fax : (316) 524-9731
============================================

indianajdp
02-04-01, 10:19 AM
No problems with the movie on my Pioneer DV-333, although I haven't had a chance to check the supplemental disc yet.

Low RG
02-04-01, 10:51 AM
No problems with my Sony 7700. CE Plays like a charm. DTS is incredible and the picture was outstanding!

<center>

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Now Playing (http://dvdtracker.com/~raygans)

Sanjuro68
02-04-01, 11:43 AM
Although it ran on my Panasonic A110, the fast-forward and reverse buttons were disabled at different points throughout the film. This probably has to do with the multi-angle code, since I've found this in some other multi-angle discs

imp66
02-04-01, 11:53 AM
I have the Toshiba 3109, and the disc will not play at all. Just sits there flashing "LOADING". The supplemental disc works, but takes a LONG time to load. I exchanged it three times before seeing this post and they all did the same thing.

How will we know when the do a recall/replacement?

thebear
02-04-01, 01:48 PM
APEX 800A here. MOvie plays fine until scene 26 when instead of showing the last scene it just jumps to the credits. I noticed that the graphics do not line up on the scene selection menu as well. No other problems, yet, but I haven't completely checked the whole DVD out.

DEC29111
02-04-01, 02:20 PM
I have done a search at DejaNews.com and found the following:

All the trouble discs seems to of come from the authoring house of "Techicolor/CA" one or two people posted that they did find DVD's from other authoring houses for Disney Dinosaur that played back just fine.

Here is a part listing of DVD players that have reported troubles playing back this DVD.

APEX 800A
ATI AIW128
JVC 501K
Panasonic A120 A110
Pioneer 525 414
Proscan PS8680Z
RCA 5520P
Sony 570D 550 S7000 (using ROMS older than 2.x)
Toshiba SD3205 SD1200

Computer/Software Players
WinDVD
PowerDVD

tkcom
02-04-01, 11:10 PM
about my problem - Is it a player problem (PowerDVD) or disc problem ? coz other players work fine (need to use Dolby headphone feature)

AW
02-05-01, 08:17 AM
No problem on my Sony dvps3000

PGHFlyer
02-05-01, 09:05 AM
I have a Sony (5000, I think) and it plays perfectly....except for some pretty poor skipping and freezing in Chapter 19.

ZepperDude
02-05-01, 09:10 AM
Philips DVD 940 plays just fine ...
And Sony DVD360 plays just fine ...

rlabarge
02-05-01, 11:21 AM
Dinosaur Standard Edition Results

It does not play correctly on my Sony 7700, but this is one of the original units shipped for this model, and it has never had a firmware update. When I selected PLAY from the main menu the player locked up. If I select Chapter 1 from the chapter selection menu it seems to work OK.

Playback is not working on my Toshiba 6109 player as well. Playback was spotty, sometimes the disc would not play at all, other times it would at least get to the main menu, but from there not much worked.

Playback is fine on my Pioneer V7400 player.

Playback is fine on my Proscan (DIVX) player.

Playback seems fine on a Windows 2000 system running PowerDVD.

Playback seems fine on a Windows NT 4.0 system running WinDVD

Playback seems fine on a Pioneer PDV-LC10 system.

Playback does not work correctly on a Dell Windows 98 system with Cinemaster 99. Pressing the Play button on the Main Menu takes you to the Coming Soon section of the disc.

This disc obviously has some problems in authoring. I find it amazing that this number of problems occurs on so many players for a DVD title released by a major studio.



------------------
Ralph LaBarge
AlphaDVD
rlabarge@alphadvd.com

Jago
02-05-01, 12:01 PM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by dani-wan:
Yeah, if anyone has tried this disc on a toshiba 2200, I'd really like to know how well it's working. Thanx. </font><HR></BLOCKQUOTE>

I have the 2200 and I noticed that it took unusually long to navigate the menu. Loading time seem unusually long as well. Fortunately the movie played flawlessly with no skips or pauses. I have the CE version btw.

Thespian68
02-05-01, 12:28 PM
FWIW, I got it to load on a Toshiba 2109, but it did take a long time to do so. Watched 15 mins or so, and its a wicked picture. Have to wonder though if the rush to get flicks to the DVD market is really beginning to quash any kind of QC...shame on Disney...

Interesting its runs on some models, but not others of the same manufacturer..

kelklein
02-05-01, 01:30 PM
Thespian68, how did you manage to get the disk to work on your SD2109? I have the same model, and I get the flashing "Loading" that Imp66 got on his 3109.

number6
02-05-01, 01:51 PM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by Jago:
I have the 2200 and I noticed that it took unusually long to navigate the menu. Loading time seem unusually long as well. Fortunately the movie played flawlessly with no skips or pauses. I have the CE version btw.</font><HR></BLOCKQUOTE>

I have the 2200 also and it plays(CE version) but it also take a long time for the menus to load(over a minute) I 've only watched the trailers and the movie so far but they played fine.


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I am not a number. I am a Free Man!

hosewater
02-05-01, 03:00 PM
I called Buena Vista Home Entertainment this morning and they said that at this time, no recall/re authoring information has been made available but they are having anyone with problems send them the DVDs for refunds. She also said that shipping would be reimbursed. I guess this is good news, but I'd rather have a copy of Dinosaur CE that worked.

I have a JVC XV-501BK.

The number for BVHE is 18007234763

Hope this helps some people out.

RDYoung
02-05-01, 03:42 PM
Okay, I have a sony dvp s300, and it plays the whole thing, but there are sections periodically that act like really long layer changes. Tried it in my panasonic palm theater L-50(the most touchy player I have), and it worked with little or no problems. I was amazed. So, I don't know what's up with this.

So far, the problems are not bad enough to warrant my trying to get it replaced.

r

Larry Gardner
02-05-01, 04:51 PM
This is partially true. I just spoke to the
Disney Consumer rep and was told that they
will do the refund it you do not wish to
wait for their findings on the problem with
the disc.

According to her, the design engineers are
working crazily to find out why so many
players are having problems with this disc
(and only disc 1).

After that, they will decide on the course of
action.

filmerp
02-05-01, 04:53 PM
All I know is that the movie disc won't get past the first 5 seconds on my laptop's Toshiba DVD-ROM. http://talk.dvdtalk.com/ubb/frown.gif

xfilekr
02-05-01, 04:59 PM
Played movie good on Toshiba SD2109 but the second disc had roughly 40 second pause after you watched every bonus feature.

filmerp
02-05-01, 05:40 PM
Something else I just noticed is that, not only does it freeze up on any chapter change, but it will also freeze at the points where you can go 'behind the scenes' while playing the film. Kinda like the Matrix problems? Not sure, since the Matrix doesn't give me any grief. I found this when I'd try to toggle back and forth between chapters when it froze up and it just dumped me into the beind the scenes section for that chapter.

wolfy
02-05-01, 05:42 PM
I have a Toshiba 3109 with very early rom version 1.121 -R1 Current version is 3.0. Player never gets passed "Loading". Disk 2 works "ok" but lots of delay between menus. Called Toshiba and they are also working on the problem. They said we should have some answers in about 2 weeks.

Thespian68
02-05-01, 05:46 PM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by kelklein:
Thespian68, how did you manage to get the disk to work on your SD2109? I have the same model, and I get the flashing "Loading" that Imp66 got on his 3109.</font><HR></BLOCKQUOTE>

Prayer.

spainlinx0
02-05-01, 06:31 PM
I am running it on the Toshiba 2300, and I am not having any problems with the disk. It takes like a few seconds longer than I would expect in the menu system but nothing longer than 15 seconds. Nowhere NEAR a minute in length.

DEC29111
02-05-01, 06:35 PM
Just got off the phone with "Buena Vista Home Video" and they are currently only able to offer a refund of your purchase price of the "Disney Dinosaur" DVD (+ return shipping)

If this is the route that you want to take send the DVD and a copy of your sales ticket to:

Buena Vista Home Video
Customer. Returns
Att: Dinosaur Collectors Edition
111 East Wisconsin Ave
3rd Floor.
Neenah, Wi 54956

I was not told on how long it would take to receive the refund through Buena Vista Home Video.
Maybe your local dealer will allow you to exchange it?
I purchased mine through Amazon.Com and I am waiting on a reply from them on the 'refund turn around time', before I send my copy off.

tkcom
02-05-01, 09:21 PM
I need more report on -
Dinosaur CE + PowerDVD 3.0

Just make sure I'm not alone !

Goldberg74
02-05-01, 09:30 PM
Works fine on a Mac using AppleDVD 1.3 or higher...

dinsdale piranha
02-05-01, 09:46 PM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by jkzahn:
I have a Sony (5000, I think) and it plays perfectly....except for some pretty poor skipping and freezing in Chapter 19.</font><HR></BLOCKQUOTE>

I have the same problem with my Sony DVP-S500D...near the beginning of chapter 19. Also, a similar problem early in chapter 5, but not nearly as bad.

SamSonite
02-06-01, 09:08 AM
Hmm, the 2 Disc Set of Dinosaur seemed to work fine on my PC (Matshita SR8583, Sigma Designs 8300 card, Win98), had no problems with chapters either. I haven't tested the 2nd disc yet, and I'm also going to test it with ATI DVD Player and on my Creative 1241E DVD-ROM.

But The Kid didn't play properly (I have tested on both my DVD-ROMs and on my friend's), it freezes at about 54 minutes and starts jumping from one chapter to another. With a software player (ATI w/ Cinemaster 1.0.2.8) the disc won't even start.

Michael T Hudson
02-06-01, 09:26 AM
Mine plays fine but the ff does not work. http://talk.dvdtalk.com/ubb/frown.gif Oh well.

------------------
Michael
Sega.Net bigdaddymh
Your the man now dawg!
I'm Fresh Like A Can of Picante
The 8th Warrior of the Other Forum

Wow look at all those DVD's (http://www.dvdtracker.com/~michaelsdvdlist)
And those are cool CD's (http://www.cd-tracker.com/~michaelscdlist)
Do not click me. (http://www.dvdprofiler.com/mycollection.asp?alias=BigDaddy78745)

John T
02-06-01, 06:54 PM
Just received my replacement copy of "Dinasaur" from buy.com. As I feared, the replacement has all of the same problems as the first copy I received. At buy.com's suggestion, I called Disney (800-723-4763) and spoke with CSR "Betty." Betty said that they are aware of the problem, but DO NOT HAVE A RESOLUTION at this time. She did not know that the problem was as wide-spread as it is. She suggested that this time I return the DVD to them for a full refund, including shipping, and Disney will notify me when they do have a resolution.

WayneM
02-06-01, 11:17 PM
Are all these problems with Dinosaur-Disc 1, allocated to the 2 Disc CE version? Or are they on the standard release as well? Thanks.

WayneM

Giles
02-06-01, 11:23 PM
Why are all these flaws this apparent? The loading time is insane, but other than that no real problems. Are all these problems due to the lack of space or the way the disc was initially mastered, or what?

purplechoe
02-07-01, 12:07 AM
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by WayneM:
Are all these problems with Dinosaur-Disc 1, allocated to the 2 Disc CE version? Or are they on the standard release as well? Thanks.

WayneM</font><HR></BLOCKQUOTE>

I read in a different thread that both the 1 & 2 disc editions have problems with the loading time.

BBrownlie
02-07-01, 12:46 AM
A little history for you Yamaha owners:

I bought the C900 (the black finish) before the Matrix came out. That was my first and only problem disc. I contacted Yamaha. Yamaha told me to get the firmware upgraded. So, I drove from Los Angeles to Long Beach to their authorized service center (there are only a few of them in the country so I was lucky on the distance), had the upgrade done while I waited, warranty handled the cost. Now, neither disc of the 2-disc Dinosaur will load. Actually turns my player off for a few seconds. Pretty cool if it was supposed to do that. So, add the Yamaha C900 to the list. I'll be contacting Yamaha in the morning.

WayneM
02-07-01, 02:58 AM
quote:
--------------------------------------------------------------------------------
Originally posted by purplechoe:
I read in a different thread that both the 1 & 2 disc editions have problems with the loading time.
--------------------------------------------------------------------------------
Thanks purplechoe. Are the ONLY problems on the standard(1 disc version)the loading times? If so, I'd downgrade the version to get rid of this headache disc.

WayneM

John T
02-07-01, 12:31 PM
My local video store informs me that the single disc version is being returned by some renters as unplayable.

PaulV
02-07-01, 01:15 PM
Has anyone gotten this to play on a Toshiba SD2008?

teraborn
02-07-01, 01:28 PM
Our local Walmart has pulled both versions of Dinosaur off the shelves because of the number of copies being returned.

wolfy
02-07-01, 01:56 PM
Just got off the phone with Buena Vista Home entertainment. They are committing to no more than a two weeks to get your money once they recieve your dvd in Wisconsin. Still havent heard from amazon.

Jmhouse
02-07-01, 02:04 PM
Played perfectly on my Pioneer 434! On page one someone commented on the second level og the game where you find water, the way to register that the water has been found is to press enter on the remote while on the screen (leave it to a 6 and 8 year old to figure it out!!).

tkcom
02-08-01, 12:39 AM
This DVD was #2 sale @ amazon.com
- a mega disaster - like an asteroid - wipeout !

ILikeDVD
02-09-01, 02:50 AM
I ended buying the C.E. with the price match for $19.99.
I placed the dvd on the tray of my JVC XV-D2000 DVD player. i hit close , i pushed a chapt #, I turned it on and off. The player kept ejecting the disc, looked like the player couldnt read one thing :( Any latest news about a repressing yet???

BBrownlie
02-09-01, 03:39 AM
I have a Yamaha C900 DVD player. I had the firmware upgraded when The Matrix could not play. Yamaha called this upgrade the 'gold dot'. Having read all your posts, I thought I'd give Yamaha a call before getting a refund from Tower or Disney.

Yes, the Dinosaur DVD does not play in the C900. It needs another firmware upgrade to something Yamaha calls the 'blue dot'. I am having the work done tomorrow at an authorized Yamaha service center near my home.

Anyone who buys the latest Yamaha models like the C996 should not have a problem as they have the latest firmware.

It is just older models that need the upgrade.

So, I hope this helps and may cause some of you to contact your hardware companies to see if something can be done at that end.

Barry

Peter.R
02-09-01, 08:28 AM
Add the Hitachi DVP-250 ( at least with the multi region firmware ).

Plays fine to Chapter 26 ( 1hr 12mi ) and it freezes. Chapter 27 is also unavailable.

Otherwise the disc loads fine and the menus are just as navigable as any other disc.

I watched the last 10 minutes using WinDVD.

johnbe
02-09-01, 08:51 AM
Mine played fine the first 2 times it was played but last night I decided to watch it with my kids and the subtitles came on by themselves several times. So make sure you play the movie at least a couple of times all the way thru before you think yours may be fine. BTW - Panasonic 120.

Centurion
02-09-01, 11:43 AM
Originally posted by Thespian68
Interesting its runs on some models, but not others of the same manufacturer..

It's not difficult to understand this.
Think about cars.....manufacturers build a low end model, top end, and all the others in the middle. Most of the time, different materials as well as different engineering are utilized between different models.

This is true for just about every item that's mass produced so that you can target your product to consumers of varying financial status.

Centurion
02-09-01, 11:55 AM
Pioneer Elite DV-05.
Played through the CE version of the movie twice so far and there have been no problems.

The subtitles stayed off, no lag with loading or the menu system.
DTS audio remained throughout the entire movie (the 2nd time I watched this I selected DD5.1 and again, no audio switching)
No chapter jumping/skipping while watching the movie.
Pausing the movie stops it dead in its tracks. Unpausing resumes the movie normally.
Scanning backwards/forwards does just that (I used the jog shuttle dial to do this).

I haven't tried the game on the disc.

The picture is gorgeous and the sound is energetic. I just hope this disc continues to play with multiple viewing

sneakerz
02-09-01, 02:51 PM
I watch the Dinosaur CE last a few days ago and it plays fine on my Toshiba 3109 . But there was a slight pause between menu selections. Otherwise it played the whole movie fine.

BBrownlie
02-09-01, 03:05 PM
Well, I just got back from the Yamaha-authorized service center. The gentleman there did the firmware upgrade. And now Dinosaur plays just fine. He reviewed the disc for me there and I reviewed it again at home once I got it hooked up.

Again, I have a Yamaha C900. It would not load the Dinosaur discs at all. Yamaha is aware of the problem and recommends this upgrade for owners of older models. Newer models have the latest firmware. If you don't know, call Yamaha at 714-522-9105 and ask for Chuck Hill. No, there is no 800 number for Mr. Hill.

Also, I live in the Los Angeles area. There are only two Yamaha-authorized service centers in this country (Long Beach, CA and Syracuse, NY). It worked out fine for me because I live within local driving distance of the Long Beach shop. So, I can understand the frustration for anyone who has to mail their player into one of the shops.

Barry

ILikeDVD
02-09-01, 07:29 PM
BeBrownlie, How much did that upgrade cost you?? I have a JVC model, and just wondering if mine could use an upgrade too. How long did it take for them to upgrade your player??- Thanks

BBrownlie
02-09-01, 08:23 PM
For Yamaha, the upgrade is free if your warranty is still in effect (no grey market or unauthorized dealer purchases will be honored). Though I would hope a company would do an upgrade for free, anyway. If you must pay, it is around $45 for the labor and that should be it. It takes five minutes, but a lot of places will charge an hour's labor, and, will probably like to keep it overnight in case they have a huge workload. Sounds like a ripoff - well, yeah, but service centers don't work for free and Yamaha doesn't have its own service centers, it just authorizes the two places I mentioned to do this upgrade. It's just a CD-Rom downloaded into your DVD player with the correct upgrade/rewrite code. I don't know about JVC, but give them a call. Hopefully, you kept your receipt for your player.

And don't blame Yamaha or JVC, it's Disney and the other DVD software manufacturers who update, or change, standards, which, in turn, effects the hardware via its firmware. A standard like how many character spaces will the DVD player read for copyright data could effect the firmware as bad as any major change in said standard. It's almost pathetic when you think of the possibilities of each of the hardware guys keeping up with the software guys and vice versa. Thank goodness, this doesn't happen too often.

I'm always open to anyone else who has anything to post on this subject, even in places where I'm wrong. But this is my take on it.

Barry

John DVDz
02-12-01, 07:46 PM
Hello Disney :)

I have a Toshiba 2109 and the DINOSAUR CE discs will not play at all. They both sit there flashing "LOADING". I own well over 100 DVDs -- and this is a first for my player.

I went back to Best Buy, exchanged it for another copy -- and the replacement did the same thing.

Frustrating. I have nothing invested in the film as I've never seen it. But the grandkids were disappointed :(

I bought the CE because I like the extras -- I'd rather the extras be on a DVD-18.

So, Disney. I know these things can and do happen. It's not the end of the world as we know it. Best wishes on finding the cause.

And when it gets time to make the CE DVD of 20,000 LEAGUES UNDER THE SEA -- send me an advance pressing and I'll let you know if it works on my machine.

Regards,
John

dom56
02-12-01, 08:21 PM
I purchased Dinosaur CE about a week and when I tried to played it on my RCA modelRC5215P the movie would skipped to chapter 2 after starting the movie.I exchange it for another one but its still do the same problem!! This p****d me off I e-mailed my problem to Disney tech website and have not have heard from them at all!!! :mad: :mad: :mad:

STUNYC97
02-12-01, 09:49 PM
The Only thing that happened with the disk on
my PANASONIC DVD R-80 is some picture beakup
at about the 3 Minute mark..and a quick breakup
at about the 25 minute mark. Other than that it plays fine


On the JVC 523..It plays perfectly.
Every defective disk that wuld not play on my
PANASONIC DVD R-80 play PERFECT on the JVC XV-523GD

That makes me mad.. The JVC is a $180 Budget player
and the PANASONIC is a $350 (Store price)Player!

Mulder
02-12-01, 09:49 PM
Got a Pioneer 535 and played the CE edition all the way through...excellent movie, good sound and great picture. Is this a localized problem on certain players or just an all around defect the disc has?

toneloc
02-12-01, 11:56 PM
Originally posted by John DVDz
Hello Disney :)

I have a Toshiba 2109 and the DINOSAUR CE discs will not play at all. They both sit there flashing "LOADING". I own well over 100 DVDs -- and this is a first for my player.


menus were slow but other than that it played fine on my 2109.

Beno
02-13-01, 01:06 AM
In your best George Bush Sr. voice...

JVC BK-2000....baaaaaad
Toshiba 6109.....goooooooood!

The bitch of it is my JVC is downstairs in the HT, and the kids reaaaaaaaaaaally wanted to crank it up for the opening sequence..... :(

BBrownlie
02-13-01, 02:37 AM
Folks,

I notice more posts about problems with this DVD.

Have you read my posts and the experience I had with my player and its firmware?

If you have, you might want to check with the manufacturer of your player for the possbility of firmware upgrades. Because if Dinosaur is not a problem, then some other DVD will come along that just might be.

The first DVD to cause problems of this nature was The Matrix. A firmware upgrade corrected the problems people were having. The site 'pcfriendly.com' addresses this under their technical support page.

Now, Dinosaur is causing problems and I was able to get it fixed by having another upgrade done to my Yamaha player since the time I had it done for The Matrix. These upgrades are usually free, due to warranties, and are the result of software manufacturers pushing the envelope on standards developed for the firmware.

Barry

hardtack
02-13-01, 05:30 PM
Well, I have an old Toshiba 2108 (multi-zoned) with no firmware upgrades since day one, and although it is a bit slow loading and takes its time between menu selections, Dinosaur plays just fine... and for me, that is the bottom line.

Thus far, the only title I have had any problems playing is Thomas and the Magic Railroad - and that is because it is RCE encoded (even then we are still able to work around the RCE encoding and get the film to play).

regards, Tim...

BBrownlie
02-13-01, 05:54 PM
Tim,

It does not sound like you have a firmware problem. It's just that for those having 'loading' or 'no access' problems, they should check with their manufacturer before they give up on the disc.

If the choice is not do deal with the firmware upgrade, well, that's a choice. But since it was free and not a big deal to get taken care of, I chose the upgrade route.

Barry

greatjedi
02-18-01, 08:10 PM
I'm playing the CE on my Sony 7700 and it played fine the first time, but now about 30 seconds into the movie there is a short pause after which the show will continue or it will skip to chapter two. I searched the disc for any sign of a scratch, but found nothing. Everything else seems to work just fine, but I haven't read of anyone having the problem I'm having. I even tried a cleaning disc in my machine, thinking it may be dirty, but that didn't help either.

knitewing
02-20-01, 04:13 AM
I have the Toshiba 6109c and experienced problems also while trying to watch the film in widescreen format. But I was able to watch the entire film with no problems in full frame mode (go to set-up, off main menu). Probably has something to do with layers?

Also had problems with the movie freezing up in my portable Sharp DV-L70.

Ya know, Disney pulled the same crap with their software years ago. I always had problems with Disney software, where other brands would just load and play. In the future, I will probably hold off on Disney titles until reviewing other's experiences. What a Mickey Mouse operation!

Henry_Krinkle
02-20-01, 05:20 AM
I have a Pioneer 505 and it played fine. I did have to set the subtitles to option 3 to get rid of them, and the layer change was quite noticeable, other than that ...I'm happy:D

leekziegler
02-20-01, 10:19 PM
Plays perfectly on my Sony DVD!!!

Aaron Amos
02-21-01, 12:26 AM
Strange if this DVD is being recalled I do not see any of my local B&M computer/video/music stores(The Wherehouse,Best Buy,Circuit City, Wal-Mart etc) taking off this DVD off the store shelfes?

Maybe the stores above were not told of this recall? Or maybe they are just being stupid retailers ignoring the recall?Has anyone else seen this DVD not being pulled off store shelfes besides me? anybody?

BBrownlie
02-21-01, 02:45 PM
Aaron,

This DVD, or in the case of the Collector's Edition - the two DVDs, has(have) not been recalled.

Some are finding difficulty loading the DVD(s), which points to a firmware problem.

Others are finding navigation problems (slowness or inability to access some material), which may be due to Disney's use of the space available on the DVD(s) when packing them full with extras.

Older players seem to suffer most.

Probably need more explanation from a technical expert than someone like me, but that's how I have been seeing it.

Barry

imp66
03-01-01, 08:54 PM
Any new info on this problem?

Centurion
03-01-01, 09:16 PM
Originally posted by imp66
Any new info on this problem?
By the looks of it, this thing is staying just the way it is. No recalls.

Pasolini
03-03-01, 01:05 AM
all 500 (FIVE HUNDRED) of my other DVD's, and all 2600 (TWENTY SIX HUNDRED) of my cd's play on my PANASONIC a310 dvd player just fine.

To call this DINOSAUR flawed disc a problem with MY 'firmware' is absurd. That's like CHEVRON inventing a new line of gasoline made out of Hydrogen that won't work in Ford, Chevy, or Honda motors!! Whoopdi-doo, it's advanced technology. IF IT DOESN'T WORK, it's crap.

To expect anyone to go out and pay $45 to 'fix' their dvd player so they can play this one dvd is totally absurd. I will not do so.

Saylor57
03-05-01, 10:05 AM
I've never had any luck getting it to play on my Toshiba 3109.

Is a recall now out of the question?
Is there a firmware upgrade to fix this model player?

Are the any answers out there?

Thanks.
Maurice

imp66
03-05-01, 10:38 AM
I, too, have the Toshiba 3109, and it has never played. I have been unable to find anything new about the recall, but that is not surprising, as Disney moves at the speed of molasses on a cold January morning.

I emailed Toshiba last week, but have not gotten any answer. I guess I'll have to call them. I don't mind doing a firmware upgrade, as my player is two years old now, but I have to agree, it would be nice if it didn't cost me anything. The computer industry has no problem doing flash upgrades for firmware and BIOS's (for free, I might add), so why can't the home theatre industry do the same?

Anyway, it would be nice to have some answers.

Y2K Falcon
03-05-01, 11:13 AM
Played fine on my Toshiba 2109, but still testing. Menu choices take about 10 seconds to switch to, but other than that...

That makes it about as annoying as a Bond SE DVD to play. Once you get the movie started, though, who cares...

adazam10
03-05-01, 12:23 PM
It plays perfect on my Sony 5x DVD-Rom and Hollywood plus card combo. There is also no delay with the menus like I read about here.

BBrownlie
03-05-01, 01:30 PM
Pasolini,

What is absurd is that you don't read my postings about firmware upgrades correctly. If it wasn't a firmware upgrade that was necessary for my player (Yamaha C900), why did it correct the problem?

Because companies on both the software and hardware sides are not 'communicating' enough to avoid problems like this should not condemn the whole business of changes in 'standards' as they occur.

And I did not say that I paid 45$. I stated that that is what would be charged if you did not have a warranty or company authorization at this one service center. If other service centers are like the one Yamaha authorizes, it is important to hold on to one's receipt, and, to contact the hardware manufacturer for authorization. Logistically, it can be a pain, but to suggest that a firmware upgrade is a negative approach to such a problem seems absurd.

Again, I had a problem, had my firmware upgraded and the problem has gone away. It was as simple as that.

Barry

Saylor57
03-05-01, 03:17 PM
Thanks Imp66 about the info on the Toshiba 3109. If you find out anything about a frimware upgrade I'd like to know.

Thanks.

Maurice

imp66
03-05-01, 06:33 PM
This came today in response to my email to Toshiba Customer Service. It seems from the response that they are very aware of the problem (and the solution), since they didn't ask for any details. I have returned a response asking if there are any local service centers, since I didn't give my address the first time.

"Your player requires a software upgrade. It should be sent to the service facility listed below. Please include you name, address, phone #, and a brief description of the trouble you are experiencing. If you have owned the player for more than one year, the cost of the upgrade is $49. A check or credit card # and expiration date should be included with the player. If you have owned the player for less than one year, please call 1-800-631-3811 before sending your player.

Toshiba America Consumer Products
3653 Clairmont Road
Atlanta, GA 30341
1-800-795-7557

Customer Solutions Center"

BBrownlie
03-05-01, 09:10 PM
imp66 -

I would definitely call the 800 number(s) and not only find the nearest service center to you, but also find out (if you can produce a receipt, etc.) why they have to charge for this upgrade. On one hand, it may not be their fault, but since they appear to be willing to do a free upgrade for those who own the player for a year or less, why won't they do the same for others who have owned their players longer.

It's at least worth asking.

Barry

imp66
03-07-01, 06:45 PM
Here's the response for local service center.

"To locate a closer service facility, please call us at 1-800-631-3811. Our hours of operation are 9am to 6pm central time, Monday to Friday."

Press 3, wait for the recording, and then press 5. Enter your zip code and they will give you a service center.

You can also visit their web site at...
http://www.tacp.com/service/servcntr.nsf/$$Search?OpenForm

Their argument is that my 2 year old player was in full compliance 2 years ago. Now there have been changes in the industry that they are not responsible for. Probably the same kind of thing that Yamaha will say to their customers. Although I obviously would like to NOT pay it, I've gotten over two years of excellent use out of this player, so I'm not entirely unhappy.

BBrownlie
03-07-01, 08:52 PM
imp66 -

Yes, Yamaha told me something similar. They said that this was last upgrade they would do for the C900 series DVD players as the C996 series is taking its place.

So, I may be looking at a new player in the sometime future. Well, I've upgraded before, so I guess I'll be doing it again.

Barry

sms313
03-08-01, 03:10 PM
I'm new here, but I just wanted to share my experience with the Dinosaur DVD.

The first time my husband put Disk 1 in our player (we have a Toshiba SD-2300), the player said "Disk Error" and spit it out. The player would say "Loading" for Disk 2 but would not play it either. Our son was quite disappointed. After reading about all the problems with these Disks, I contacted BVHE, and they said I could get a refund or wait until the replacement disks come out in 6-8 weeks.

I wanted to try the disks again so 2 days later I put in Disk 1. It played with absolutely NO problems. Disk 2 played perfectly as well. Go figure!

imp66
03-08-01, 06:41 PM
One more update:

I called and complained again to Toshiba customer support. I asked why I should have to pay for their player not working with a standard DVD. She "politely" explained that it was not a standard DVD, that the mfg had changed the method used to make the DVD, and that they could not be responsible for that. It played everything on the market when it was purchased, was her explaination.

So, I called a local service center, where I was rudely informed that yes, they could do the job, but it would cost me $49.50, as I was out of warranty. I guess they weren't happy that all I needed was service on an out-of-warranty DVD player?

d_man_n_d_mand
03-12-01, 10:56 PM
My Biggest issue is that I didnt see anything on the DVD concerning PCFriendly until I tried to play the dvd. Put it on the outside and I wont buy it. i hope this isnt going to be a trend.

BBrownlie
03-13-01, 12:33 AM
imp66 -

I'm sorry for all your trouble, but the Toshiba rep does make a valid point. The cost of the upgrade (some $49) is annoying but the service center is devoting time to do this and it ain't free. I do wish it was free, but I don't blame Toshiba or the service center. It's software organizations like Disney that don't understand their customers enough to keep them informed. We find out from making purchases.

That other post from d_man???, I don't understand. What is so horrible about pcfriendly that you imply you wouldn't buy a product with such software? I'm more curious than that I know anything.

Barry

d_man_n_d_mand
03-13-01, 11:00 PM
maybe I am just having a bad day. this was my first experience with dinosaur/PCfriendly I have two PC one is a Philips DVD drive and a sigma design MPEG2 card. My other is a Toshiba 12x dvd drive with sd MPEG2 card. I have the MPEG2 card to have TV out. Well on the Philips, it wouldnt work at all. On the newer toshiba I got it to work on the PC for a little but no TV out. I think we need to start a link to identify this software so that we are aware of it and can avoid it. Is there anything we can do to require suppliers to indicate if this type of software is required? for those PCer to stop the auto install hold the SHIFT key when puting in the disk.

BBrownlie
03-14-01, 01:03 AM
d_man_n_d_mand, you may be right.

Thanks for the 'heads up'.

I know PC Friendly's web site is fairly informative. Maybe it would be of some help.

Thanks again.

Barry

Easy
03-14-01, 10:03 AM
Originally posted by BBrownlie
imp66 -

I'm sorry for all your trouble, but the Toshiba rep does make a valid point. The cost of the upgrade (some $49) is annoying but the service center is devoting time to do this and it ain't free. I do wish it was free, but I don't blame Toshiba or the service center. It's software organizations like Disney that don't understand their customers enough to keep them informed. We find out from making purchases.

Barry



So this mess is entirely Disney's fault? They failed to adhere to current standards for DVD?

BBrownlie
03-14-01, 12:26 PM
Easy -

Well, I do think when a software manufacturer comes out with a new product that causes hardware to not work properly, and, does not inform said hardware manufacturers or the public, then it's that software manufacturers fault.

It seems like such a waste of money.

Now with "Dinosaur", Disney is talking about replacements.

I do believe anyone in this scenario can make improvements in the product they offer. I don't expect standards to remain stable. I expect them to change. In the end, I do believe it benefits us consumers. But, geez, would it be so difficult to let us know.

To be honest, as far as "Dinosaur" goes, I think someone in the process of creating this DVD changed the character format/length for the copyright information and did not tell anyone, or, did not abide by the present standard. So, it's very possible no one else at Disney knew what happened til it hit the marketplace.

Barry

knitewing
03-16-01, 04:03 AM
Originally posted by BBrownlie
I don't expect standards to remain stable. I expect them to change. In the end, I do believe it benefits us consumers.

I'm not trying to be confrontational, but I have a question...

You've posted in a couple of threads that the Dino DVD is an improvement in the technology. But after you pay for the upgrade (if out of warranty), does your DVD look better or sound better that all of the other DVDs that played before the upgrade? If not, than how did it benefit you.

Maybe the real problem is that Disney tried to squeeze too much crap (the neverending promos, games, standard/widescreen versions, ect) onto one disc. I would have been much happier with a disc with just the widescreen version, that played flawlessly. Or at the very least, would have liked the option of making a choice between a basic and deluxe edition.

Ricco
03-16-01, 10:43 AM
I'll be honest. I haven't read every single reply in this thread. But does anyone know what it is about this disc that causes it not to play on so many different players?

BBrownlie
03-16-01, 12:56 PM
knitewing -

A firmware upgrade does not mean that there is an improvement in anything, especially the DVD itself. And, in this case, that is true. Disney changed the format/character length of the copyright information that the firmware 'reads'. Thus, changing a 'standard'.

Yamaha and the service center have an upgrade, much like one you get from Microsoft for windows. I hope this is a good analogy - you'll still have windows even if you choose not to upgrade to the 98 version. But if there is software that is only compatible with Windows 98, then you'll have to upgrade. Well, the same thing happened here with "Dinosaur" and previously with "The Matrix".

This does not affect all players, etc. It usually affects older players, but I have no specific dates. Each manufacturer is different on how they handle these problems. Yamaha will do the upgrade for free as long as you have your receipt from an authorized Yamaha dealer. Toshiba sounds like they will not be as accomodating.

In the end, the result was that the DVD played properly in my older Yamaha C900. That was it. There is nothing special about the DVD other than that.

Please, I don't take it as confrontational. I want to help when I learn something.

Barry

d_man_n_d_mand
03-16-01, 01:37 PM
I smell this as another issue with copyright protection not an attempt to improve the quality. I may be incorrect here but isnt this an attempt that you use PC friendly software as suppose to your software in your machine? Why include it on the disk, if there was any other purpose for it. Fine, do it BUT PUT SOMETHING ON THE BOX, and then I'll order a capture card so they will have to something new to fight next month.

Easy
03-16-01, 01:53 PM
Originally posted by BBrownlie
knitewing -

A firmware upgrade does not mean that there is an improvement in anything, especially the DVD itself. And, in this case, that is true. Disney changed the format/character length of the copyright information that the firmware 'reads'. Thus, changing a 'standard'.

Barry

Frankly, I was more than a little concerned there was no established standard at all. Computers are like the wild west - anything goes. I have owned motherboards in which I flashed the BIOS 6 or 8 times during it's useful life to correct problems and/or make it compatible with new/other equipment. That is what sprang immediately to mind when I read this thread. No standards. Industry moving to fast with no governing body. Who controls the standards and where can they be found? No, I don't want to inspect them - I just want to know that standards exist. I have to wonder what possessed Disney to think they could simply decide to change the standard without coordination with hardware manufactures or warning the public. At least that is the way it appears. It seems insane that they would knowingly do that. A little voice in the back of my mind keeps reminding me that DVDs are software. They have a lot in common with computer programs. Will there come a time when new DVDs will not work in my current player? How will I identify the DVDs that will work from the ones that won't? If future purchases don't run I wonder if I will hear the familiar refrain "You can't return open softwaresir". I am not willing to get on another upgrade merry-go-round. If that is what manufacurers have in mind they had better think again.

BBrownlie
03-16-01, 03:23 PM
Easy -

You may be right. The word 'standard' may be getting tossed around here a bit too loosely. It was Yamaha that referred to Disney changing the 'standard'. I did not follow up with the gentleman I was talking to to find out exactly what the standard was/is and where it came from.

Also, this firmware upgrade was to be able to play the disc in a DVD player, not a PC (as far as I know, no one's complained of PC loading problems - I haven't re-read, or recall, all the posts here). This has nothing to do with copyright protection. It's more like going from 'mmddyy' to 'mmddyyyy' when there was only room for the first one (this may be too simple an explanation, not being terribly technically-minded). Thus, the player can't read the field and 'thinks' there is no disc present.

Again, I could not load "Dinosaur" in my Yamaha player. I took it to the service center, they did a firmware upgrade. Now, it works fine. Nothing special other than that. I am sure there will be discs that have similar problems in the future as the technology for software and hardware 'improves'. At least, we hope it is an improvement.

Barry

d_man_n_d_mand
03-16-01, 08:27 PM
Well actually I have two PC with DVD drives. Again, I dont have multiple examples here but with Dinosaur I was unable to use my PC DVD software, it wanted me to install theirs. I have a 633 Celeron with a MPEG2 SD card and a 650 PIII with a SD MPEG2 card. On my celeron, I wasnt unable to use the DVD at all because the PC friendly didnt use my hardware and a celeron can run DVD alone. On the 650, I was able to watch the movie (with problems) but not through the TV out only on the PC. All DVD consoles have the necessary software to run the software and PC that have DVD drives have software too. To set an .inf to load their software (TO ME) smells fishy.
If I could have been able to watch the movie AND had the option to have extra features by loading the software (again) referenced on the box, I wouldn't be complaining.

ILikeDVD
04-26-01, 05:47 PM
Well it's been about a month since the last post. Any news about a reauthoring of the dvd? Do i keep it and exchange for a new one? or should i just get my $$ back? Thanks.

Dirt-Boy
04-26-01, 09:24 PM
I've been in contact with Buena Vista a couple times and they assure me the re-authoring should be completed hopefully in the next couple weeks. I just put it in my planner to call them every two weeks, or until I read here it worked for someone else.

Kevin M. Dean
06-26-01, 05:34 PM
Just in case others were curious about the status of the Dinosaur DVD re-pressing like I was since there hadn't been an update in a while. I spoke with Disney's Customer Service Department today and they still do not have an exact date. They say they are working on a repressed version of the movie that will be released in the near future.

So, I know it's not much of an update, but at least you know you haven't missed it yet and something is being done.

I recommend calling Disney's Customer Service Department if you haven't already at 1-800-723-4763, 9:30-7:30cst. They'll take your information and will supposedly notify you when the repress is ready so you can trade it out.

Dirt-Boy
06-26-01, 08:24 PM
I've been calling them every two weeks and have it my planner to keep contacting them. Just a quick synopsis of my calls: About a month ago or so they had it all finished up and were going to be sending them out, but then they changed their minds during the testing. I guess it still wasn't perfect. They destroyed all they had done and started fresh. If I ever hear anything good, I'll let you know. I'll be calling them again next Tuesday. Wish me luck! :)

Tripletdad
06-28-01, 07:40 AM
Count me in as a Toshiba 3109 failure for Dinosaur. Disk only shows loading and does not continue.
Disney will be getting a call from me today!
Tripletdad

imp66
06-28-01, 10:03 AM
Well, I finally gave in and spent the $49.95 for the firmware upgrade for my Toshiba. If you want my opinion, don't bother. Althought the disk now runs, all the menus are V E R Y S L O W. It's almost like the player has to stop and think about it. It makes the extras pretty much useless. I'll stick with Sony next time.

ILikeDVD
07-05-01, 06:49 PM
I am tired of waiting. I am gonna ask for a refund. By the way, how much $$ will they give back to me for the Dvd?? Anyone know? i dont have the original receipt. Thanks

John DVDz
09-21-01, 05:47 PM
Any official Disney update on the Dinosaur re-authoring? What's their service number for this? Thanks.

acostigan
09-21-01, 06:01 PM
No problems on my Sony DVP-NS700P.

Tripletdad
09-21-01, 09:28 PM
Disney's phone number is 1-800-723-4763. I called 8/7/2001 and was told that disk is not ready yet.
Good luck Tripletdad

MisterPib
09-22-01, 12:17 AM
Originally posted by El Kabong
After the slow load, I played the Alidar game where you look for the dinosaurs, then look for water. I found all 3 dinos, but on level 2 as I found the 3 waters, my water marks never increased so I can't get past this part. On level 1, as you fing them a check appears. In level 2 as you find them your water level increases, but mine never increases even though I found all 3. Anyone else play this game?

My son loves this game. Once you find the water, you have to hit
Enter to get the "marks" for it.

jasn
10-26-01, 12:31 PM
Just called again, and it still hasn't been sent out. The woman I talked to said it was done but that they hadn't received any copies yet to send out. She didn't want to speculate when that might be.

Tripletdad
10-26-01, 12:51 PM
jasn
Thanks for the update. I too am looking for the new copy of Dinosaur.
Tripletdad

DVDRules1
10-26-01, 07:49 PM
Might as well add "Dumbo" to this topic. Title didn't get past the blue warning screens on my JVC. Attempted to work-around by hitting stop during these screens, then play - seemed to work.

Kevin M. Dean
01-25-02, 10:30 AM
Well, here we are a year later and as far as I know, no sign of the new Dinosaur disc. Does anyone know what the hell Disney is up to?

eau
01-25-02, 06:06 PM
Originally posted by Kevin M. Dean
Well, here we are a year later and as far as I know, no sign of the new Dinosaur disc. Does anyone know what the hell Disney is up to?
Probably consider it...swipe under the rug -rolleyes-

ILikeDVD
01-25-02, 08:01 PM
Well, i originally pirced matched it at Target for an ad misprice of $19.99. Well i sent it back to BVHV about 2 months ago. Well 3 weeks ago i get this check made out to me from BVHV for $43 !!:thumbsup: :thumbsup: Way to GO Buena VIsta Home Video. You made my day. Great customer service, Disney. Thanks!! :) :)

J.P.V.
01-25-02, 08:17 PM
Originally posted by ILikeDVD
Well, i originally pirced matched it at Target for an ad misprice of $19.99. Well i sent it back to BVHV about 2 months ago. Well 3 weeks ago i get this check made out to me from BVHV for $43 !!:thumbsup: :thumbsup: Way to GO Buena VIsta Home Video. You made my day. Great customer service, Disney. Thanks!! :) :)

:lol:

Jean Paul
http://www.dvdtracker.com/images/dvd_icon.gif

jasn
01-26-02, 12:40 AM
I called earlier this week, and the story I got this time was that the revised disc was done, but that it was sent out to only a few people to test. No ETA on when they're planning to ship them out to the rest of us though.

Dirt-Boy
01-27-02, 02:19 PM
I got the same story several months ago, then a couple months ago they said the testing was done and we should all get it soon. Then last month they told me no new info. It's rather frustrating...

Chipmaker
02-16-02, 12:07 AM
My replacement copy of Dinosaur CE arrived today. Heck of a shock.

The problems I'd been having (on a Panasonic DVD-C220) seemed to be the common ones: FF/REV didn't work, PAUSE didn't work, and setting up captioning was weird and unreliable.

The new copy has fixed the FF/REV and PAUSE problems. Selecting captions is still weird, but reliably so, so I'll count that as a fix; I can live with it. However, a new problem surfaced, one that does not exist on the old copy. Direct addressing of chapter stops no longer works. This is not an unacceptable problem, and is far less annoying than the old problems; but good grief, how can this one disc be so full of problems that have already been solved by studios and their production contractors?

Disney wants me to send the old copy back to them.

These problems involve Disc 1, btw; I never noticed any problems with Disc 2, nor have I checked out the new copy (but I will).

jarofclay73
02-16-02, 12:45 AM
Originally posted by STUNYC97
On the JVC 523..It plays perfectly.
Every defective disk that wuld not play on my
PANASONIC DVD R-80 play PERFECT on the JVC XV-523GD

That makes me mad.. The JVC is a $180 Budget player
and the PANASONIC is a $350 (Store price)Player!

I, too, have the JVC-XV523 and when I borrowed my friend's version of Dinosaur:CE, it was perfect. I checked out everything on both discs and it worked flawlessly.

I bought the XV523 because it had one of the MOST features for a "cheaper" player. People are always showing me how I could save money buying an APEX or something similar for about $100. But my money was well spent considering I haven't had major compatibility problem. :)

ILikeDVD
02-16-02, 01:14 AM
Well like i mentioned a long while ago, i did get my $41 dollar check refund from BVHE. And guess what, guess what i got in the mail today. The brand NEW repressed DINOSAUR DVD. Along with it i got a memo to fill and return postage for the old dvd. But i already turned it in and received a huge refund already. What do I do ?? :)

Dirt-Boy
02-16-02, 09:19 PM
Just got mine today. Threw it in and it worked just fine! Quite a layer change, however...

eau
02-17-02, 02:24 AM
How did you get your replacement copy? Any contact details or how-to?

hal9000
02-17-02, 04:51 AM
Ummm... anyone else receive 2 replacement copies of the CE?

I had problems with the single disc version, so over a year ago I called to complain (you know the rest of the story).
Fast forward to summer 2001, so I bought the Disney 6 disc box set at Costco (which included the Dinosaur CE), by then I had given up hope that Disney would follow through.

This past Tuesday (Feb 12, 2002) I thought I'd give Disney one more chance so I called and got the same old polite song and dance but this time there was a twist, they had just finished mastering new versions of the disc and it should be shipped soon! Yeah, yeah whatev.... HUH? Friday I received a copy of the CE!!!

Ok so what, big deal, but Saturday I received another copy of the CE in the mail! So now I have 4 versions (3 CE's all shrink wrapped, I never opened the box set version and 1 single disc version) the latter being the original problem disc.

Anybody have any suggestions as to what I should do? Besides the obvious one, keeping my mouth shut.

eau
02-17-02, 05:05 AM
Originally posted by hal9000
Besides the obvious one, keeping my mouth shut.
You just told the world :p

iove
06-06-02, 02:35 PM
To those who have gotten their replacement did they give you a new 2 disk set or a new single set? I just called today about my copy and they said that they would just give the replacement for the standard edition (one disk set). They said there isn't a replacement for the two disk set yet? any thoughts?

Dirt-Boy
06-06-02, 03:20 PM
Originally posted by iove
To those who have gotten their replacement did they give you a new 2 disk set or a new single set? I just called today about my copy and they said that they would just give the replacement for the standard edition (one disk set). They said there isn't a replacement for the two disk set yet? any thoughts?

I got the 2-disk set sent to me a while back and the replacement worked fine for me, so try back again. You may have just had a bad Customer Service person.

Martin Jeeves
09-10-02, 07:42 AM
Does anyone know how we can tell the difference between the old defective Dinosaur
discs and the new non-defective ones? Is there anything on the packaging? I'm
referring to the Special 2 disc special edition set. Please help if you can. Thanks.

Kevin M. Dean
09-10-02, 03:18 PM
Don't know if this was revised from the old version since they had me send it back, but the fixed one that I have has the number 21924 on it's spine and an ISBN number of 0-7888-2743-X. If someone has the original and can compare those numbers to theirs you might have a difference there.