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Impressive service from bestbuy.com [Archive] - DVD Talk Forum
 
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View Full Version : Impressive service from bestbuy.com


Evolution
10-24-00, 05:09 PM
I'm one of the many people who took advantage of the misprice on the Dusk til Dawn Box Set that bestbuy had on their website a few weeks back. For some odd reason, my order was cancelled a week after I placed it and since I didn't have the patience to argue with anyone and I wasn't sure whether or not I really wanted the box set, I just let it go. Today I got a call from a CSR at bestbuy.com. He apologized for a computer error that caused my order for the Box Set to be cancelled erroneously and asked me if I'd like to replace my order to purchase it at $22.95. Needless to say, I am VERY impressed, especially considering I didn't even bother to contact them once about it. All this, and they tossed in the free shipping. Who cares if it takes them a while to send out coupons and gift certificates? They just went further out of the way for me than I've seen any other online retailer do (and I didn't even have to ask).
http://talk.dvdtalk.com/ubb/smile.gif
'E

IamLegend
10-24-00, 09:51 PM
I disagree...I got the phone call to saying they would honor it...later I got email saying
Dusk till dawn box on way at REGULAR Price $69.95..
and as bonus...
I was also getting regular dusk till dawn
at 27.95...

everytime I call customer service..they are confused..unhelpful and sometime a little rude in me trying to correct errors .

Deftones
10-25-00, 12:43 AM
Best Buy also did right in my book. I missed the cutoff day for the reorder of the box set @ the 22.95 price by one day. They still let me in on the deal, even though I had missed the cutoff. I'm a happy camper. http://talk.dvdtalk.com/ubb/smile.gif

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