Anyone else annoyed when sites don't follow their own policy?
07-19-13, 01:22 PM
#1
Banned
Thread Starter
Join Date: Dec 2007
Posts: 1,046
Likes: 0
Received 0 Likes
on
0 Posts
Anyone else annoyed when sites don't follow their own policy?
WWE Shop is having a DVD sale. I saw a few items that were cheaper than Amazon, but I really didn't want to spend anymore this month. I was planning to pre-order WWE 2k14 for October on Amazon anyway, so I looked through WWE Shop's policies for shipping and pre-orders.
From their "General Customer Service" page:
By that description, they should've held the entire order until October. So why the hell did the rest of my order just ship!?!?!?
From their "General Customer Service" page:
If you purchase a pre-ordered item along with in-stock items, your entire order will be held until the pre-ordered item is available. Notes will be included on the Product Details page.
07-19-13, 07:47 PM
#3
DVD Talk Gold Edition
Re: Anyone else annoyed when sites don't follow their own policy?
Amazon sometimes does that too (or used to do so). I placed an order the same as you did - not expecting shipment until next month when the pre-order was to be released because I didn't want any more CC charges this month. But, they went ahead and shipped the items which were available even though I had checked the box which indicated I wanted them to wait until all items were available before shipping.
Since that time I have never ordered anything until I have been ready to pay for it in this month's credit card charges! I suggest that you start doing likewise.
Since that time I have never ordered anything until I have been ready to pay for it in this month's credit card charges! I suggest that you start doing likewise.
07-19-13, 07:57 PM
#5
Banned
Thread Starter
Join Date: Dec 2007
Posts: 1,046
Likes: 0
Received 0 Likes
on
0 Posts
Re: Anyone else annoyed when sites don't follow their own policy?
Amazon sometimes does that too (or used to do so). I placed an order the same as you did - not expecting shipment until next month when the pre-order was to be released because I didn't want any more CC charges this month. But, they went ahead and shipped the items which were available even though I had checked the box which indicated I wanted them to wait until all items were available before shipping.
Since that time I have never ordered anything until I have been ready to pay for it in this month's credit card charges! I suggest that you start doing likewise.
Since that time I have never ordered anything until I have been ready to pay for it in this month's credit card charges! I suggest that you start doing likewise.
07-19-13, 11:40 PM
#6
DVD Talk Special Edition
Re: Anyone else annoyed when sites don't follow their own policy?
They still do. I had an order scheduled to arrive Aug 4-6th and then got an e-mail July 2nd saying that they had tried charging me and it failed and if I didn't get things straightened out within 48 hours then the order would be cancelled. I spoke with 4 cust service reps and none could explain anything about the situation to me. So I had to take an hour to get the funds and deposit them. Of course they didn't ship ANY part of the order for another 9 days.
So yeah, it can be annoying.
So yeah, it can be annoying.
07-22-13, 02:38 PM
#7
Banned
Thread Starter
Join Date: Dec 2007
Posts: 1,046
Likes: 0
Received 0 Likes
on
0 Posts
Re: Anyone else annoyed when sites don't follow their own policy?
Son of a bitch! Bad enough they shipped part of the order early. They also charged for the pre-order item that doesn't release until October. Who the hell charges for the item in full months before it ships!? Now I definitely have to call and bitch.
