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View Full Version : Amazon Prime - Shipping Speed Downgraded After Order Placed


Don Homer
08-10-12, 11:31 PM
I'm an Amazon Prime member. A few weeks ago I placed an order with Amazon and I could have sworn I selected free Two-Day Shipping for the order. When the order shipped out, it instead shipped out as Standard 3-5 business day. So I'm thinking at the time that I accidentally selected Standard shipping.

Well, I just placed an order a few minutes ago and again selected free Two-Day shipping, which should have my package arriving on Tuesday August 14th. At the order confirmation screen, I was now given an estimate of August 16-20. I brought up the order details, and sure enough, it was now showing Standard shipping. Thankfully, I was able to change it back to two-day shipping on the order details page.

If you place an order with Amazon, immediately bring up your order details and check and make sure they have your shipping speed correct, before it enters the Shipping Soon phase.

Texan26
08-11-12, 11:52 AM
I am a Prime member and it happened to me last week but I caught it at the checkout screen because it was charging me for shipping. I thought I had accidently ordered it from a marketplace seller but it was from Amazon. I deleted the item and added it to my cart again for the prime to show up.

EdTheRipper
08-11-12, 04:30 PM
I am a Prime member and it happened to me last week but I caught it at the checkout screen because it was charging me for shipping. I thought I had accidently ordered it from a marketplace seller but it was from Amazon. I deleted the item and added it to my cart again for the prime to show up.

Same thing happened to me a couple of weeks ago. I had to do the same thing and delete the items and re-add them.

Timber
08-12-12, 01:24 PM
Seems they're trying to phase out the benefits of Prime shipping with their new "Add-On" service.

foxdvd
08-13-12, 10:06 AM
it use to be if I ordered an item on Thursday I would get it on Saturday for no extra cost. Now they want 9 bucks even with prime to get it on Saturday. My gut feeling is they are going to eventually charge more or get rid of some of the benefits of amazon prime pointing to the streaming as a value added service...something I never asked for or need. I will order less when that happens...which is sad really.

Timber
08-13-12, 11:57 AM
Yup, I got Prime before all of the streaming stuff. That to me is the extra benefit but what I'm paying for is the shipping. If they get rid of that then Prime simply isn't worth it to me.

I missed out on a deal for a razor simply because I didn't have another $25 worth of stuff to order. What's the point of Prime if they're going to treat me like I'm using the Super Saver Shipping?

fujishig
08-13-12, 12:43 PM
I don't think anybody orders prime for the streaming stuff.

Timber, I'm not sure what you mean, did they make you order 25 bucks worth of stuff to use Prime shipping?

PhantomStranger
08-13-12, 01:02 PM
Most analysts always thought they were losing money on Prime service and that it was only used as a loss-leader to build a lucrative, high-end customer base. Which is why a shipping service started morphing into a streaming service.

Timber
08-13-12, 01:06 PM
Timber, I'm not sure what you mean, did they make you order 25 bucks worth of stuff to use Prime shipping?

If you look through you will start to notice items that are now catagorized as "Add-On" items. Meaning you can not get them shipped unless you're adding them onto an order that is more than $25. So even though I have Prime I couldn't get the item because I wasn't willing to spend $25 on other items at that particular time.

Here you go:

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=200876660&pop-up=1

Deftones
08-13-12, 07:11 PM
hmmm, i had not noticed this. an effort to try to get people to combine orders instead of ordering one thing at a time?

Texan26
08-13-12, 09:08 PM
Aren't the add on items mostly small grocery and pharmacy type items? It doesn't pertain to media items. These are small items that they did not carry before.

BuddhaWake
08-13-12, 09:12 PM
they have add-on media stuff, like cables and cases etc. I bought some HDMI cables that were add-on but I was buying some stuff so it worked out anyway.

Pizza
08-16-12, 11:06 PM
This totally blows. For me, the point of getting Prime was not to have to worry about getting an order to total $25 for free shipping. I was already getting tired of more and more stuff being handled and sold by merchant sellers thus negating Prime, now Amazon is pulling this crap? I'm sure the small print states they can make changes whenever they want but this is destroying my trust in them honoring the selling point of Prime. If this continues I doubt I'll be renewing.

Shannon Nutt
08-17-12, 11:08 AM
I haven't had any issues with my 2-day shipping always being selected for orders. I would guess the best policy though is to just be aware and make a point to double check.

foxdvd
08-17-12, 02:05 PM
the first time an item I want is an add on item, I will be canceling my prime...

Drake
09-04-12, 10:54 AM
I just hit the don't renew button for Prime , I don't know I may regret it (especially with Black Friday approaching).

I seem to be buying more from Amazon marketplace more than ever and Amazon's pricing doesn't seem to be as great as last year.
At this point I don't have a problem bopping over to Best Buy and picking up Blu's for $7.99 or from the upgrade & save program, instead of waiting to see if Amazon will price match ?

I just put in an order at Import Cd's for 4 Olive blu's at around $16 a pop, while these rarely ever get below $19/$20 at Amazon...I even bought the Jaws blu at BB because Amazon couldn't beat their price ( I did use a $3 coupon at BB to be fair).
I don't know Prime seems to have lost a little bit of it's luster for me at least.

Timber
09-04-12, 11:52 AM
I go back and forth about whether I'll renew or not. I do order a lot through Amazon but Prime clearly isn't the value it was when it was first introduced.

I've started to notice more and more things shipping through USPS which obviously can't gaurantee 2 day service and with my post office they won't leave anything at my door until I fill out the door tag which tacks an extra day or two onto my delivery time.

Drake
09-04-12, 12:52 PM
I've started to notice more and more things shipping through USPS which obviously can't gaurantee 2 day service and with my post office they won't leave anything at my door until I fill out the door tag which tacks an extra day or two onto my delivery time.

I have noticed this, especially if I order late on Thursday, Amazon will send it USPS and I will get it on Monday (sometimes Tuesday).

EdTheRipper
09-04-12, 06:36 PM
I've started to notice more and more things shipping through USPS which obviously can't gaurantee 2 day service and with my post office they won't leave anything at my door until I fill out the door tag which tacks an extra day or two onto my delivery time.


I have noticed this, especially if I order late on Thursday, Amazon will send it USPS and I will get it on Monday (sometimes Tuesday).


I've had quite a few issues with USPS delivery this Prime cycle. When I had an $85 order go missing due to shoddy USPS shipping, I was very adamant about my shipping preferences and have received everything via UPS since then.

I wish they'd offer different Prime packages. I'd rather pay for premium shipping via UPS or FedEx and lose the streaming feature. I'm sure many folks would prefer the opposite. If they're going to change the service, they might as well figure out a way to keep more people happy.

atxbomber
09-12-12, 03:41 PM
I've started to notice more and more things shipping through USPS which obviously can't gaurantee 2 day service and with my post office they won't leave anything at my door until I fill out the door tag which tacks an extra day or two onto my delivery time.

Just had my first order shipped via USPS. It was supposed to be here today, but the mail has come and gone, and it is nowhere to be found. Tracking, which I know is usually pretty useless with USPS, indicates they haven't even gotten it yet, so I have no clue when I can actually expect it. Glad it wasn't something time sensitive.

If this is what I can expect of the service from now on, I certainly won't be renewing my Prime.

movieguru
09-13-12, 11:16 PM
Ordered something this morning with 2 day shipping and it says it will be delivered on the 18th?

Timber
09-14-12, 10:19 AM
Ordered something this morning with 2 day shipping and it says it will be delivered on the 18th?

Yeah, I'm not sure I understand what they're doing. I just placed an order for 2 things, one is a preorder that won't be delivered to the 18th but the other says if I order by so and so time it will be delivered on Sunday.

I guess it just depends on the warehouse things are shipped from? Some use couriers and others use USPS. Still can't figure out any rhyme or reason.

GenPion
09-14-12, 10:52 AM
This is the norm for Amazon Prime now.

They have shifted from their 2 Day Guarantee to a Guarantee of "We'll get it to you... pretty soon? Sometimes in only 2 Days!"

I think they want to see how many people keep their subscription without complaining about the time difference in delivery.

Personally, I don't find it a HUGE deal. But they should not advertise prime as being 2 Day Shipping if the items they ship are sometimes going to be coming a few days to a week past that time frame of delivery.

lamphorn
09-16-12, 06:34 AM
Thanks for all this info. Today is my last day of the 1 month trial and I was seriously considering keeping it but I just hit the "do not renew" button. I probably don't order things from Amazon enough to justify it, plus anything I'd be interested in watching on the streaming service is pay-per-view even on Prime. Add to that they just announced today that Amazon will be adding CA state taxes to all purchases and now I read from you all that they are often skimping out on the 2-day shipping... ? Back to the ol' bricks and mortar, I guess.

Don Homer
09-26-12, 02:10 PM
In my experience, you can still get guaranteed 2 day shipping, but they are changing the method to Standard after you order and are praying you don't notice.

I preordered WWE '12 last night and chose free 2-day shipping to get it on its release day of October 30. When it gets to the order confirmation screen, it now shows an estimate of November 5th to November 8th.

If something like this happens to you, do what I did. Immediately click on "Review or Edit Order" and change the shipping back to 2-day. It should now show the correct date of arrival.

Dr. Phibes
10-08-12, 05:52 PM
I just signed up for Prime last week. My first order was for 2 cds that come out tomorrow, and it's about 6PM now and one hasn't even shipped yet (other one did though). Kinda sucks, I signed up for Prime because I was sick of preordering stuff and not getting it until the Friday or Monday after release date and when I'd had a couple of Prime trials before, stuff I preordered got here on the date they came out. If I am going to have to wait until the end of the week to get stuff anyway, I don't see a point of paying $80 for Prime service. Sure you get the Instant Video for the year also, but really everything I want to watch there I already own, or it's on Netflix with more episodes (Mythbusters for example).

This is just one order, so I might be overreacting. I actually did a chat with Amazon and the guy said it's still scheduled to arrive on time, but unless they overnight it that's not seeming very likely.

ProfessorEcho
10-08-12, 08:48 PM
Sure you get the Instant Video for the year also, but really everything I want to watch there I already own, or it's on Netflix with more episodes (Mythbusters for example).



I checked out the "Free" Prime videos while on my Amazon Mom trial period and was surprised how bad the selection was. Like you I either own it already or can get it streaming elsewhere. Not an incentive at all for me to pay the Prime fee and now with Amazon charging tax, I have zero interest in giving them anymore money than I deem necessary.

PhantomStranger
10-08-12, 09:11 PM
Prime really was an amazing service when it first started, but Amazon has squeezed every single ounce of utility out of it at this point, if you only care about shipping speed.

Trevor
10-08-12, 09:40 PM
I checked out the "Free" Prime videos while on my Amazon Mom trial period and was surprised how bad the selection was. Like you I either own it already or can get it streaming elsewhere. Not an incentive at all for me to pay the Prime fee and now with Amazon charging tax, I have zero interest in giving them anymore money than I deem necessary.
Really? I've been pretty impressed with the selections. Not as large as Netflix', but they do have a bunch of exclusives if I hear correctly.

And why would the tax thing be that big of an issue? It's not like we aren't legally obligated to pay anyway. It's a heck of a lot easier when Amazon takes it out automatically.

I figure that even if I only watch two films a month on Prime streaming, and get two items shipped free; it's well worth the cost.
Prime really was an amazing service when it first started, but Amazon has squeezed every single ounce of utility out of it at this point, if you only care about shipping speed.
What have they squeezed out of it besides this possible delay in shipping?

Personally, if I get a title on Monday or on Thursday, it's no big deal. I pay for Prime for the free shipping, not any speed.

Am I missing anything else they've changed?

Timber
10-08-12, 09:52 PM
When the selling point was free 2 day shipping its not surprising that if people aren't getting things in 2 days that that would be a problem for most. For me personally when they are shipping items via USPS that's not getting the service that I paid for.

Josh-da-man
10-08-12, 10:08 PM
Prime really was an amazing service when it first started, but Amazon has squeezed every single ounce of utility out of it at this point, if you only care about shipping speed.

I suspect that Amazon Prime is, in the near future, going to be less and less about shipping physical products than access to premium digital content on Amazon's site.

I wonder how long it's going to be before Amazon stops selling physical products. It's going to be nothing but e-books, mp3s, and streaming video at some point.

Trevor
10-09-12, 04:23 PM
I know that the shipping speed appears to be random lately; but fwiw I ordered a BD last night at after 7pm and it was here by noon.

ProfessorEcho
10-09-12, 05:22 PM
Really? I've been pretty impressed with the selections. Not as large as Netflix', but they do have a bunch of exclusives if I hear correctly.

And why would the tax thing be that big of an issue? It's not like we aren't legally obligated to pay anyway. It's a heck of a lot easier when Amazon takes it out automatically.

I figure that even if I only watch two films a month on Prime streaming, and get two items shipped free; it's well worth the cost.



Well, Trevor, as a film historian, writer and teacher, my tastes run more toward 1900's-1970's, so I am not as interested in current films which is what I seemed to notice more on the free Prime streaming. Netflix has access to some titles that have never been released on DVD and probably never will be. And, of course, like all of us, I only have so many hours in the day to watch stuff, which makes paying for one more outlet less desirable.

The tax problem rankles me mostly because Amazon was opposed to it for a long time here in California, authoring a proposition for this year's election to ban the tax, only to then cut themselves in on some of the tax money. They subsequently withdrew all support for their own proposition. The advantage of them having distribution centers in the state don't matter to me at all because I am rarely, if ever, in a hurry to get anything I've ordered. I have enough stuff on the shelf to watch and read.

As such, the only benefit to me of Prime is to not have to meet the minimum for free shipping and that's just not worth $80 to me. Since the tax imposition I have been ordering mostly from the Marketplace and other venues, diminishing though the latter may be.

PhantomStranger
10-09-12, 10:49 PM
What have they squeezed out of it besides this possible delay in shipping?

Personally, if I get a title on Monday or on Thursday, it's no big deal. I pay for Prime for the free shipping, not any speed.

Am I missing anything else they've changed?
I didn't come out and say it, but their pricing across the board has been raised to the point where the Prime service is not as valuable. Amazon is repeatedly being undercut by their own distributors on Amazon marketplace, for a wide variety of media products.

Timber
10-10-12, 10:05 AM
I know that the shipping speed appears to be random lately; but fwiw I ordered a BD last night at after 7pm and it was here by noon.

Yeah the randomness is a problem for me. There are certainly times that things like you described occur, I'll get something in a day or I'll get something on a Sunday. Used to happen a lot more. My problem is not so much the randomness of the shipping times but the couriers used. USPS is a crap shot on when they'll get it there and whether my courier will leave the package.

Nebiroth
10-10-12, 04:41 PM
A lot of people don't realise is that paying for your shipping has more effect on how your order is handled within Amazon than it does on how your order is treated once it leaves Amazon.

Esentially, there is a hierarchy of prioritisation - and there are two sorts. One deals with how your order gets prioritised in Amazon's fulfillment centres, the other deals with the shipping method.

I believe it operates as follows, in order of priority:

Local Express - highest priority and courier to meet guaranteed delivery
One Day Shipping
Two Day Shipping
Standard Shipping
SuperSaver - lowest priority in fulfillment centre and most variable carrier method

Prime entitles you to Two Day handling and shipping for "free" and reduced rates on the higher priority

The more you pay the faster it gets handled in a fulfillment centre - and you may even queue-jump over customers who bought the same item but paid less. And SuperSaver customers are always at the end of the queue (so if you're buying a misprice bargain, or a limited edition, it pays to, err, pay)

But often once the stuff leaves Amazon, SuperSaver orders stand a good chance of the same shipping method as the paid ones - even by courier, sometimes.

The rates are a bit different here in the UK - for example, the same day guarantee can be extended to the whole country due to our smaller size; there are a couple of other tiers that are slower than same day but faster than Next Business Day. Also, there is no minimum order spend to obtain SuperSaver - it is available on all orders (mainly because free postage is common to many UK competitors, also, there is no chance that a SuperSaver will have to travel the huge potential distances they might in the USA)

I'm not in Prime, so I always use SuperSaver and orders have been shipped by everything from small independents that take a week, to Royal Mail both First and Second Class, I;ve even had some by special Next Day couriers!

But SuperSavers have always taken about the same time to get processed within Amazon between order and despatch. And it has always been slower than people who ordered at the same time but paid for shipping, or who were in Prime.

If I ever spotted a misprice or a limited edition, I;d pay - because it prioritises my order within the warehouse, more than anything else.

EdTheRipper
10-11-12, 07:55 AM
When the selling point was free 2 day shipping its not surprising that if people aren't getting things in 2 days that that would be a problem for most. For me personally when they are shipping items via USPS that's not getting the service that I paid for.

Agreed.
I pay for Prime each year because of the guarantee that my packages will arrive when I expect them to. When I see that a package has been shipped vis USPS, I get extremely frustrated because I know that my package might not arrive on-time. I expressed my frustration to Amazon regarding this and things improved. Lately, it's reverted back to total randomness. Two orders ship UPS and then one by USPS. It also pisses me off that the USPS tracking numbers can't even be checked on their site. I actually have to go to Amazon to track my stuff.

Ranger
10-12-12, 10:57 PM
Was the one-day shipping always $3.99? I thought it used to be $1.00.

Deftones
10-12-12, 11:06 PM
I've always paid for $3.99 for local delivery or 1 day shipping. I've been prime for at least 3 years and don't remember any other price than that.

Superdaddy
10-14-12, 07:00 AM
I don't recall any price for the one-day shipping other than $3.99.

I've been a Prime member for six years and haven't noticed any slowdown in the processing or shipping of my orders...yet. A variety of carriers are used, which is fine with me as long as I have the order by the projected date. If a slowdown occurs and Prime isn't worth it anymore, then I'll save my $80.

arbogast777
10-14-12, 10:49 AM
Amazon definitely plays fast and loose with what they advertise as "free 2 day shipping." As I sit here on a Sunday morning, I put a Blu-ray in my cart and selected "free 2 day shipping" - it tells me I wil get it Wednesday... 3 days from now. If I order on a Thursday I can get it 2 days later on Saturday... if I pay $8.99 extra. If you order on a Saturday will "free 2 day shipping" get it to you on Monday? Nope, Tuesday. "Free 2 day shipping" actually only works on anything you order Monday-Wednesday, after that not so much. And that's if you don't order something that has an "add-on" designation...

Pointyskull
10-14-12, 11:05 AM
Haven't noticed any degradation in the timeliness of my Prime shipments :shrug:

Deftones
10-14-12, 12:51 PM
Amazon definitely plays fast and loose with what they advertise as "free 2 day shipping." As I sit here on a Sunday morning, I put a Blu-ray in my cart and selected "free 2 day shipping" - it tells me I wil get it Wednesday... 3 days from now. If I order on a Thursday I can get it 2 days later on Saturday... if I pay $8.99 extra. If you order on a Saturday will "free 2 day shipping" get it to you on Monday? Nope, Tuesday. "Free 2 day shipping" actually only works on anything you order Monday-Wednesday, after that not so much. And that's if you don't order something that has an "add-on" designation...

fast and loose? you realize that Sundays are not a delivery day for any service, right? sure, they can process the order and if an order is on the road it will continue on to it's destination, but that is not a day that counts toward 2 day, 3 day, overnight, etc. this has always been that way and it has not changed recently.

arbogast777
10-14-12, 01:55 PM
^

True, so I'll give you the "order on a Sunday get it Wednesday" one

But order on Thursday pay $8.99 to get it Saturday!?

Order Saturday and get it Tuesday? You said yourself that if it's already in the mail it should still be moving towards its destination on a Sunday.

I didn't mean to suggest that Amazon is exempt from postal rules but the fact remains that for $79/yr you only get "free 2 day shipping" on orders placed Mon-Wed, and that's not counting any of the new "add-on" items further degregate the value of the service.

Trevor
10-14-12, 01:57 PM
^

True, so I'll give you the "order on a Sunday get it Wednesday" one

But order on Thursday pay $8.99 to get it Saturday!?

Order Saturday and get it Tuesday? You said yourself that if it's already in the mail it should still be moving towards its destination on a Sunday.

I didn't mean to suggest that Amazon is exempt from postal rules but the fact remains that for $79/yr you only get "free 2 day shipping" on orders placed Mon-Wed, and that's not counting any of the new "add-on" items further degregate the value of the service.
I bet over 90% of Prime users don't care about the "2 day" but only really worry about the "free".

Pizza
10-14-12, 02:38 PM
I bet over 90% of Prime users don't care about the "2 day" but only really worry about the "free".

Speak for yourself. I sure as hell don't agree with you. First, it isn't free. I paid for prime. Second, I want my stuff in 2 days. Other wise, there's no point to prime, including the crappy selection of movies. They could drop the streaming and I wouldn't cry.

Trevor
10-14-12, 03:06 PM
Speak for yourself. I sure as hell don't agree with you. First, it isn't free. I paid for prime. Second, I want my stuff in 2 days. Other wise, there's no point to prime, including the crappy selection of movies. They could drop the streaming and I wouldn't cry.
So you pay $80 a year because you want a few packages one or two days earlier?

Timber
10-14-12, 04:57 PM
If 90% didn't care about 2 day and only cared about "free" then why wouldn't Super Saver be enough for that 90%?

Trevor
10-14-12, 05:22 PM
If 90% didn't care about 2 day and only cared about "free" then why wouldn't Super Saver be enough for that 90%?
Super Saver only applies if you order $25 or more.

And obviously that 90% was a guess. I've just never personally met anyone who cares about receiving DVDs or books a day or so early. Some of you all do probably.

arbogast777
10-14-12, 05:48 PM
I'm willing to bet 90% of Amazon customers don't care about getting their goods in 2 days, but 100% of Prime customers do, or they wouldn't have forked over $79 for it. And we would like to get the service we paid for.

Pizza
10-14-12, 08:14 PM
So you pay $80 a year because you want a few packages one or two days earlier?

It's more than one or two days earlier. And I also have it so I don't have to wait to order stuff until I have over $25 in merchandise. (If I wanted real "free" shipping, then that is what I would continue to do.) I certainly didn't pay the $80 for the crappy films they stream. It's simply a nice bonus to me. I wouldn't pay additional for it.
Super Saver only applies if you order $25 or more.

And obviously that 90% was a guess. I've just never personally met anyone who cares about receiving DVDs or books a day or so early. Some of you all do probably.
I'm thinking it was a poor guess, but who knows? I only know why I have Prime, and it's obviously not why you have Prime. I can't speak for the other 90% of Prime members.

Nebiroth
10-15-12, 04:56 AM
In the UK, there is no minimum purchase requirement for SuperSaver, so Prime here really is just for impatient people. IMHO it's poor value for money anywhere, but moreso here since everything qualifies for SuperSaver. In the US you have to balance Prime costs against having to wait until you can meet the $25 minimum spend.

Mind you, there are plenty of crazy people with money to burn who pre-order stuff rather than wait for the inevitable - and often massive - price drops. Admittedly, again, such price drops are more common here than in the US: our starting RRP's tend to be higher but stuff gets discounted more and faster. But then over the last few years I have switched to sourcing a lot of stuff through the secondary market like MarketPlace. Why spend 12 on a pre-order for Iron Man when it will be selling for 1.50 six months later secondhand? Espescially as here in England there are several companies that specialise in buying up people's unwanted DVD/CD/games (for those who want to avoid the hassle of selling say on Ebay themselves). One is called MusicMagpie. They buy up DVD's and stuff often for pennies and then operate as a big seller on MarketPlace, selling for a pound (for really common titles like big blockbusters). Big profit for them, major bargains for me. Happiness.

The two-day thing is purely down to the fact that Sundays don't count as business days.

Here in the UK it is "working days" and Saturdays don't count either.

Amazon warehouse and fulfillment operations are continuous - 24 hours a day 7 days a week. It would be horribly inefficient to leave all that machinery and space idle for any time, they'd never keep up with orders anyway.

Pizza
10-15-12, 08:19 AM
That's exactly right about the price drops and another reason Prime is nice in the States. If you wait for $25 bucks in orders those price drops can become price increases before you get a chance to order and you lose out on the deals. If you don't order often then Prime isn't price effective unless you like the streaming.

Deftones
10-15-12, 07:30 PM
Amazon baffles me. I purchased a Kinect and Kinect mount for my TV. This is going to be a Christmas gift for my son. I have prime, but figured I am in no rush to get this, so I'll just pick the 3-5 day shipping to save them some money. What do they do? Send it via local delivery company today with delivery expected today. I ordered on Saturday. Now I do get they have a local warehouse here so that certainly may factor into their decision. Still weird to have them basically give me the same expedited shipping without choosing it.

slop101
10-29-12, 08:24 PM
I'm not on Prime anymore (haven't been buying enough for it to be worth it), but I did just place a pre-order for a few things that were promised on release-date if I paid for 2-day shipping. I did so, and not getting shipping confirmation the day before, I check the order and it says that I won't get the items until three days after their release date. I was able to cancel, but that's pretty shitty of them for saying they can get to me on release date and not follow through.