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View Full Version : Blockbuster online is really starting to suck


Mabuse
11-09-11, 01:53 PM
They don't have anything available. Yesterday I recieved in the mail a DVD that is #18 on my queue! Everything above it is "short wait" or "very long wait". And only 3 are new releases. Old cataglogue stuff like Exotica, Sweet and Lowdown, and Mimic are all "wait listed". WTF are they thinking?

Home video is in such a catastrophic void of fucked-in-the-head right now. Companies seem to want to switch to streaming, but no one is doing it right, and meanwhile the B&M rental stores are all closing or clearing out their inventories so they don't have any catelogue films, and then when I try to get something online it's always "very long wait". Sucks. Thinking of canceling.

EdTheRipper
11-09-11, 02:59 PM
Blockbuster Online was always like that for me. Just about every single title near the top of my queue had some sort of wait status. That was actually why I wound up dropping them. That was at least a couple of years ago, so it doesn't look like very much has changed there.

Dean Kousoulas
11-10-11, 10:18 PM
That's the exact reason I canceled 3 years ago. Like Ed, looks like they haen't changed much since then.

DVDKrayzie
11-11-11, 03:01 AM
they just sent me Rio, which was number friggin 34 in my queue. Also it seems like "on order" titles NEVER become available. What they are good for is exchanging the crap they send you for new releases in-store on tuesdays

dan30oly
11-11-11, 04:16 AM
That's the exact reason I canceled 3 years ago. Like Ed, looks like they haen't changed much since then.

Me to, but closer to 4 years ago for me.

TPB FTW.

Mabuse
11-11-11, 11:49 AM
they just sent me Rio, which was number friggin 34 in my queue. Also it seems like "on order" titles NEVER become available. What they are good for is exchanging the crap they send you for new releases in-store on tuesdays

True. But what's driving me nuts is they have old catelogue titles on the "short wait" list. If I want Exotica or Pennies From Heaven (two titles I want) I just have to wait. They're stuck with "short wait" at #1 and #2 but they keep sending me stuff from #18 in my queue. I can't get Exotica at the local Blockbuster B&M.

sbelli
12-12-11, 07:50 PM
After Netflix divided their plans, I cancelled their DVD/Blu-Ray plan thinking I would just use Redbox and the Family Video in my area for rentals and keep the streaming.

But then Blockbuster, which I had before but cancelled and went back to Redbox when they got more restrictive on in-store exchanges, sent an e-mail offering the 1-at-a-time plan plus unlimited in-store exchanges for $9.99. So I figured with the in-store exchanges it wasn't a bad deal.

Well, the first month was great, but now it's gotten horrible. After an in-store return, it's been over a week since anything has been sent. And I have a feeling that they're Dish network "savior" is starting to not deal with Blockbuster's debt to movie studios (or is falling behind/whatever).

Because not only am I getting the Short to Long wait, but ALL three movies I requested that come out tomorrow (Fright Night, Kung Fu Panda 2 and Cowboys & Aliens) are ON ORDER. WTF!!! They didn't even get these relatively popular titles in stock for shipment??? I've seen the ON ORDER before but usually on lesser known titles.

I've had it up to hear with both Netflix and Blockbuster as far as the Blu-Ray by mail thing. I wrote BB a nasty e-mail and will likely cancel this too after the BS they're pulling now.

JeffTheAlpaca
12-13-11, 04:30 AM
I was using it since 2007 and it was ok until this year and I had the same problem where all the new releases were on long wait.

Stupid since they advertise they get new releases 28 days before Netflix and Redbox and then they don't have the new releases in stock!

After 4 straight weeks of getting movies I added to my que back in 2007 I quit.


Maybe Directv Cinema is the place to go for new releases but $5.99 per movie is too much.

X
12-13-11, 11:04 PM
I just did another free trial under an existing account. (They keep asking me to come back.)

I got sent Citizen Kane when that wasn't in my queue, nor had it ever been. My queue didn't even show that it was sent and after I returned it, it's not in my rental history. ???

Charlie Goose
12-24-11, 09:31 AM
I've never really had that much of a problem with BB, although Bad Santa has been at the top of my list for about 2 months and it's still not available.

drq2
12-26-11, 02:57 PM
When this happens stop the account for a month or two. Then BamB all back up, and ready to ship. We do this twice a year. No longer have netflixs.

Mabuse
12-28-11, 03:05 PM
Update: My nearest Blockbuster B&M store is closing next week. That means the nearset Blockbuster is now more than 20 minutes from my house. In store trade-ins are the only way to get new titles because their online service is so shitty with everything is "Short Wait". So I think I'm going to cancel.

Is Netflix any better regarding the "Short Wait" "Long Wait" bullshit or is it the same over there?

My biggest problem with the current transition from home video rental to streaming is that streaming looks like shit. At it's very best it looks "as good as" DVD and never better, and certainly not as good as Blu.

B&M's are shutting down, the "through the mail" system is dying, and streaming looks like shit.

colour
12-28-11, 07:34 PM
Update: My nearest Blockbuster B&M store is closing next week. That means the nearset Blockbuster is now more than 20 minutes from my house. In store trade-ins are the only way to get new titles because their online service is so shitty with everything is "Short Wait". So I think I'm going to cancel.

Is Netflix any better regarding the "Short Wait" "Long Wait" bullshit or is it the same over there?

My biggest problem with the current transition from home video rental to streaming is that streaming looks like shit. At it's very best it looks "as good as" DVD and never better, and certainly not as good as Blu.

B&M's are shutting down, the "through the mail" system is dying, and streaming looks like shit.

Ya the only reason BB is worth it is the in store exchange. The last time I was with Netflix (back when they raised prices) the wait wasn't as bad as BB which is a joke. Totally agree streaming sucks.

drmar35mm
12-29-11, 08:49 PM
I don't know anything about BB's dvd service. But I know that with Netflix everything at the top of my list--except for those items marked "very long wait"--gets to me within 2-3 business days. Granted that their moves last summer were ham-handed and stupid. Textbook corporate boneheadedness. But as far as I can see their DVD service is operating just as it always has--competently and responsively and now $2/mo. cheaper. I've used them for 7.5 years and like the service just fine. If BB is jerking you around, why not try Netflix?

zml66
12-30-11, 08:43 AM
My local BB is closing and I would use BB my mail total access to get in store new releases sooner either day of or never more than 2 days later, now since they closed I switched to the standard by mail only and all most my movies are long wait...I used to love blockbuster and go there all the time but this new release thing is a real pain I wanted to get final destination 5 but of course its long wait.

Anyone got any tips or know of any news on blockbuster's future, why don't they add kiosks that are actually owned by them I know the BB Express is owned by NCR and they just use their name. Blockbuster could make these kiosks and charge the same price as they did in store and allow exchanges with a by mail plan, something I wanted redbox to do was have an unlimited amount of dvd exchanges for say $14.99 one out at a time, I think people would like that no?

Final Destination 5 [Blu-ray] (2011)RLong Wait
Move “Colombiana [Unrated] [Blu-ray]” to top of Queue
Colombiana [Unrated] [Blu-ray] (2011)
Rent In Store*: Merrick Rd/Park [1 Copy] NRLong Wait
Move “Dolphin Tale [Blu-ray]” to top of Queue
Dolphin Tale [Blu-ray] (2011)PGShort Wait
Move “Margin Call [Blu-ray]” to top of Queue
Margin Call [Blu-ray] (2011)RLong Wait
Move “I Don't Know How She Does It [Blu-ray]” to top of Queue
I Don't Know How She Does It [Blu-ray] (2011)PG1301/03/2012
Move “Moneyball [Blu-ray]” to top of Queue
Moneyball [Blu-ray] (2011)PG1301/10/2012
Move “Blitz [Blu-ray]” to top of Queue
Blitz [Blu-ray] (2010)RShort Wait
Move “Another Earth [Blu-ray]” to top of Queue
Another Earth [Blu-ray] (2010)PG13Very Long Wait
Move “Hostel Part II [Blu-ray]” to top of Queue
Hostel Part II [Blu-ray] (2007)NRAvailable
Move “Hostel Part III ” to top of Queue
Hostel Part III (2011)NRDVDOn Order
Move “Maria Full of Grace” to top of Queue
Maria Full of Grace (2003)RDVDAvailable
Move “The Midnight Meat Train [Blu-ray]” to top of Queue
The Midnight Meat Train [Blu-ray] (2008)NRAvailable

JeffTheAlpaca
01-10-12, 05:33 PM
I decided to try blockbuster again because of the long delays for new releases at Netflix and after 2 weeks it was ok but not today when instead of Moneyball, Friends with Benefits, or the Tree of Life I get the Onion Movie instead.

That was probably 36th on my que.

zml66
01-11-12, 03:07 AM
Jeff only add movies that you really want to see the best way to get the most out of any subscription is to add the movies you WILL watch not crap fillers bc then what you get is a crap filler movie. my biggest complaint is less of queue order which is important but more of when the heck am I getting any of the movies I want I don't want to wait forever for a new release you already closed my store where I would get them. Now I might as well get them at redbox with a 28 day delay since it will probably be sooner than BB by mail. Can anyone tell me if this same stuff goes on at netflix im seriously considering of switching even with this new 56 day window imposed by warner. thanks got to vent somewhere.. :-)

zml66
01-11-12, 03:11 AM
oh and another thing I hate when people compare netflix streaming to blockbuster by mail. Netflix split the damn services time for the consumers, netflix streaming is not the same as netflix by mail and bb by mail. Netflix streaming to me at least is just another movie channel with crap b list movies and worst maybe one or two a's every so often that are like 2 yrs old but thats why I have HBO showtime and cinemax dont need BS streaming. Netflix is killing their by mail and bb is moving to by mail I really hope they improve and soon, but knowing BB they'll catch on b4 its too late :-(

zml66
01-11-12, 03:13 AM
"but knowing BB they'll catch on b4 its too late :-("

correction after its too late

Mabuse
01-11-12, 03:45 PM
Is Blockbuster By Mail cheaper than Blockbuster All Access?

All Access allows for in store exchanges. I currently have All Access...3 movies...$19.99/month.

Could I change to By Mail and save some money now that there is no store near me?

JeffTheAlpaca
01-11-12, 05:03 PM
Netflix even though they have the 28 delay seems to have gotten better recently since I have gotten new movies like Water for Elephants, Hangover 2, and Moneyball the 1st week of release.


All of them except Moneyball you had to wait because of that lame huge movie called Warner Bros who annoy everybody with their stupid delays and rules.

zml66
01-11-12, 09:14 PM
Is Blockbuster By Mail cheaper than Blockbuster All Access?

All Access allows for in store exchanges. I currently have All Access...3 movies...$19.99/month.

Could I change to By Mail and save some money now that there is no store near me?

after contacting BB after my store closure, I sent them an email and they told me about the by mail only options 3 at a time makes sense over 2 bc for 3 more dollars you get another movie unlike 1 at a tie which is 5 dollar difference. But you will lose total access no more in store exchanges which is fine because they are closing just about every store :-(

"We truly appreciate your interest and hope to continue to serve your media entertainment needs. We would love to offer you our Blockbuster By Mail Only plans:

> 1 at-a-time Blockbuster By Mail Only, unlimited rentals for $8.99 plus tax per month
> 2 at-a-time Blockbuster By Mail Only, unlimited rentals for $13.99 plus tax per month
> 3 at-a-time Blockbuster By Mail Only, unlimited rentals for $16.99 plus tax per month

If any of these plans interest you, please let me know and I'll be happy to update your account with the new plan. You can also call us at 866-692-2789 from 8:00 AM - 3:00 AM CST, 7 days a week."

fujishig
01-12-12, 01:29 PM
In the Netflix thread there's an article that mentions that the new 56 day delay for WB releases also affect Blockbuster, so any advantage they had with those titles is gone. I haven't checked out BB online since I quit years and years ago, but I'm surprised that they're actually more expensive than Netflix...

mike07
01-12-12, 06:32 PM
In the Netflix thread there's an article that mentions that the new 56 day delay for WB releases also affect Blockbuster, so any advantage they had with those titles is gone. I haven't checked out BB online since I quit years and years ago, but I'm surprised that they're actually more expensive than Netflix...

I read recently (can't remember the link to the article) that Netflix was agreeing with the 56 day delay for WB releases while Blockbuster & Redbox are going to try and fight the extended delay, basically they think 28 days is more than enough of a delay for consumers to rent that doubling the delay window won't sell more retail copies. People who rent on a regular basis aren't likely to change that habit just to pacify the movie studios...

The Man with the Golden Doujinshi
01-12-12, 06:55 PM
I read recently (can't remember the link to the article) that Netflix was agreeing with the 56 day delay for WB releases while Blockbuster & Redbox are going to try and fight the extended delay, basically they think 28 days is more than enough of a delay for consumers to rent that doubling the delay window won't sell more retail copies. People who rent on a regular basis aren't likely to change that habit just to pacify the movie studios...

I imagine Netflix willing to bend on that is also part of a deal so they can try and get better deals on streaming.

LiquidSky
01-13-12, 05:51 PM
That's why I quit. Every disc I received was at the bottom of my queue. It's more expensive but I use Vudu for new releases. Also use Netflix for discs only.

whotony
01-17-12, 05:01 PM
Vudu is $4-$10 per rental for new releases isn't it?

ScissorPuppy
01-17-12, 05:13 PM
Wow, this service does suck.

I received a one month membership from a friend for Christmas. Signed up 2 weeks ago and filled up my queue. First title was listed as a dvd, I changed it to blu ray. 3 days later! They finally send me my first 2 discs, guess what? A dvd copy and a blu copy of the same movie! Great, I tried to contact them, no response. So I figured "big deal" and just returned them both after watching the blu. Once they finally cleared as returned 4 days later they put number 19 and 22 from my queue as preparing to ship, that was last Friday. Finally today, it's shipping. Almost 2 weeks of this service and I have gotten 2 rentals OF THE SAME MOVIE! Wow, glad this was free.

JeffTheAlpaca
03-05-12, 05:25 PM
I assume VUDU is only streaming and no disc in the mail?

bigjim25
04-10-12, 05:56 PM
They do suck. Takes 3 days to receive a movie. I watch and return the same day and 2 days later they get it back and then it takes another day or 2 to ship more out. I know this trial was free but I'm not renewing if this is the best they can do.

JeffTheAlpaca
04-12-12, 04:57 PM
I canceled Blockbuster again

3 weeks of receiving movies I added in my que back in 2007 was enough for me.

So stupid they advertise they have most major releases from Warner, Universal, 20th Century Fox etc 28 days before Netflix but none of those movies are available to rent.

b2net
04-12-12, 06:47 PM
I did the 2 month free trial.. and the only way I got most of the new releases I wanted to see was to trade in the mail title in store for the new release... I got some via mail.. but only about 1/4 to 1/3.. the rest were in store trades..

mattysemo247
04-19-12, 05:09 PM
Well, after 5+ years, I finally canceled my subscription. It was taking 3 days for movies to reach my house and almost the first page of my queue was long to very long wait. I get most of the new releases from the library now but I'm going to miss renting some of the blu rays :(

The Man with the Golden Doujinshi
04-19-12, 08:09 PM
What I never understood was that everyone knows how crappy they run their stores in the first place. Why would online be any different? Once they ran all the local shops out of town, they just never "got it" when new forms of competition came about. They half-assed competed with them as some sort of delaying tactic until online rentals and now kiosks would go away. You can be as stubborn as you want but if you can't adapt, you go bye bye.

EdTheRipper
05-23-12, 07:07 AM
I signed up again a few weeks back because I got a free trial. I figured that I could use it to supplement my Netflix titles and maybe grab some of those titles that Netflix doesn't carry. BBO is just as terrible now as it was when I canceled. Every title they ship to me takes 2-3 days to get to me. I sent back 3 titles on Saturday and 2 of them still haven't been checked in. Needless to say, just before the first billing date comes up I will be cancelling again.

SunMonkey
06-29-12, 04:18 PM
Blockbuster takes one step forward, four backwards. They finally let you set the amount of time to wait for discs, up to 5 extra days, and I have had my queue go in order regardless of the stated wait time. I wait a couple extra days at most, but get the "Very Long Wait" BluRays I want. For about a month, the service was great coupled with the in-store trades.

However, the in-store trade in has turned into a nightmare about three weeks ago. It simply does not work and I have to call/email every exchange to get them to remove the returned item so the next will ship. They claim it is because they recently moved their headquarters. They have given me free rental coupons and membership credit for the problems, but it is a major hassle.

JimRochester
02-16-13, 08:01 AM
I've always been a big defender of Blockbuster online. I never had any of these problems when everyone else was complaining. It finally has gotten to the point where I have to cancel. Rentals are taking a week to clear my queue before they send another and now they closed the last store close enough to me for in-store exchange. I tried emailing them last week but it wouldn't go through. Not sure what to do next. I had a real problem with Netflix which is why I cancelled them years ago. I will not go back to the blind buy method. I ended up with too much crap on the shelves. Maybe I'll try some Redbox. My new BR player does have streaming so I'll have to investigate that.

Just sucks. In it's hayday, at 3 at a time, I could cyle through 12 a week. Now I have 2 at a time but I can't seem to get 2 in the same week. With Saturday delivery leaving us in August that'll make it worse.

Edited to add; I just tried emailing again and the emails won't go through.

JimRochester
02-17-13, 09:55 AM
Just got off the phone with Blockbuster. I told him how bad the service has been. He gave me the explaination about the increased demand for BR, yada yada yada. Which is latin for; we're going broke and can't stock enough product or hire people to mail them. He gave me a discount for the next 3 months so I'll give them another chance and see if it improves.

IamHydrogen1
02-24-13, 06:59 PM
I signed up for the one month free trial, 2 at-a-time. It has been 3 weeks, and I have not received either one of my movies.

JimRochester
02-25-13, 06:13 AM
When I started there was a 3 - 4 day turnaround. I could drop it in the mail today, and have the replacements Wed or Thursday. It would show received with a new one mailed the same day. I've gone in and changed a lot of my titles to DVD. The comedies and crap that BR has less of an impact. So I'll see if that helps it. But even at that, they are showing mailed yet not showing up in my mailbox for 3 or 4days or more, which means they are designating the title but not actually mailing.

The Man with the Golden Doujinshi
02-25-13, 11:42 AM
He gave me a discount for the next 3 months so I'll give them another chance and see if it improves.

It won't. 3 months for a business to completely repair itself is unrealistic and the only thing the business got was a retentions guy getting a check for keeping someone paying.

JimRochester
02-25-13, 04:15 PM
Fortunately for them I'm not looking for a complete turnaround, just an improvement. Even if it doesn't, it's worth it for a few months reduced price. Trust me, I'm not holding my breath. I just don't like Netflix due to an earlier issue and no BB stores near me. There was one Family Video not too far, I have to check and see if it's still there.

JimRochester
03-30-13, 08:22 AM
I was planning on posting about the improvement in the last month but yet again they are slow as molasses. They were very good for 3 weeks. This past week, I mailed one on Monday, didn't show received until Thursday, no replacement showing in queue on Saturday morning. If I watch on Friday and mail on Saturday I get the replacement by Friday but a Monday mail is iffy. Once they do away with Saturday mail later this year the service will be worthless.

Right now I have 26 in queue. All are from 2011 or 12 and 2 are showing available. I have 11 movies that been released to DVD or BR and are showing up in the not yet available section of the queue. After my 3 month reduction I hate to say it but I'll be done with Blockbuster.

lamphorn
04-01-13, 03:36 PM
This service still exists? I thought the company had already gone under. I do miss going to video stores.

JimRochester
09-18-13, 08:31 PM
Stopped by Family Video this week and looks like I'm going that route. When I could get 2 per week reliably it was running about $2 per rental. FV is $1 - $3.50 depending on how new the title is. The important thing is that most titles are 5 day rentals

EddieMoney
09-20-13, 12:59 PM
Family Video is awesome.

RonG617
09-20-13, 03:36 PM
Took a two month trial to pick up a few title not available on Netflix and a few that have been long waits forever in my que. 5 weeks in and I have gotten 4 movies. Gets shipped out of the same town(25 minutes from my house) as Netflix, yet takes 3-4 days to reach me. The weird thing is when I drop it in the mail to return, it gets there in 1 day like it should. But when they ship, it can take up to 4 days to reach me. I wonder if they say they shipped and hold onto it a few days to cut down on the amount of rentals you can do in a month.

calhoun07
09-20-13, 04:39 PM
This service still exists? I thought the company had already gone under. I do miss going to video stores.

It's the AOL of video rental. Yes, it still exists, but for people without access to streaming online or credit cards to rent from a kiosk. And in very limited markets. I think they are only down to three or four stores in the Kansas City area. The one closest to me looks run down and the sign is faded and you can hardly read it and you know damn well they aren't going to invest a dime in a new sign. I heard the store's lease is up in 2015 and I predict it will be gone that year.

JimRochester
11-06-13, 03:38 PM
Well the dilemma is over. As reported in the other thread they are officially going under. Glad we have the Family Video nearby.

http://money.cnn.com/2013/11/06/news...tores-closing/

Mabuse
12-09-13, 07:42 PM
Now that the Blockbuster through-the-mail rental no longer exists I need some help. Where can I rent blue ray discs through the mail? Does Netflix do it?

whotony
12-09-13, 08:17 PM
Now that the Blockbuster through-the-mail rental no longer exists I need some help. Where can I rent blue ray discs through the mail? Does Netflix do it?

Is that a serious question?

NF does offer bluray. Did you even look at Netflix. Com