Daytripper

I have purchased at LEAST twenty DVD's in the past two or more years from Amazon.co.fr with absolutely no problem. I ordered "Agora" on BD from them about two weeks ago and I just got an e-mail that the DVD was "attempted" to get delivered to my address, couldn't, and it was returned. WTF!? I was credited the amount charged but I have no idea what happened. I don't speak French so I had to go to a English to French translation website and translate a message to send them asking why this happened. I've since ordered "Rob Roy" from them and I hope the same thing doesn't happen. Has anyone else ever had this problem? You don't need a signature to receive these items. Such as in the past. So I don't know why they couldn't deliver it. And, is there a number I can call to talk to someone about it? Thanks in advance.

cine

I had this "undeliverable" problem recently with an order from Amazon.uk. Based on the elapsed time between the order shipping date and the date of arrival back at the warehouse I concluded that the package could not have made the entire round trip to my local Post Office and back. I browsed around the Amazon.uk's archived customer help responses and read that a likely cause for this problem is due to lost or unreadable mailing labels.

Daytripper

Thanks. Did you re-order? And if so, did you eventually get that item?

cine

Yes, I re-ordered and received the second shipment within a week.