Woman Arrested for using Gift Cards at Best Buy
#1
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Woman Arrested for using Gift Cards at Best Buy
sorry if posted already here. some news today on our "favorite" chain, Best Buy.
update:
http://consumerist.com/2010/02/updat...-best-buy.html
original:
http://consumerist.com/2010/02/best-...gift-card.html
update:
http://consumerist.com/2010/02/updat...-best-buy.html
original:
http://consumerist.com/2010/02/best-...gift-card.html
#2
Moderator
Re: Woman Arrested for using Gift Cards at Best Buy
I was going to accuse you of pulling a grundle, but after reading both articles that description is spot-on. Ridiculous.
#4
DVD Talk Legend
Re: Woman Arrested for using Gift Cards at Best Buy
Wow, what a crazy situation. Also glad she is filing suit. What retail associate is trained to be Matlock on the spot? Most of the time associates are trained to either call for a Manager/Supervisor, apologize that the card is not going through and have the customer call Customer Service (if a Check or Card is declined for whatever reason), or if it does go through mention a description to your Manager or Supervisor on duty.
That store is going to be minus a couple employees very soon
That store is going to be minus a couple employees very soon
Last edited by asianxcore; 02-04-10 at 06:38 PM.
#6
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Re: Woman Arrested for using Gift Cards at Best Buy
After reading the woman's account of what happened, I have to say that I don't have a problem with Best Buy's handling of the situation. Credit card fraud is a major problem and as others have already noted, investigating it is beyond the expectations or jurisdiction of their cashiers. That's a job for the police, who did their job based on the odd nature of the situation. The problem lies with the gift cards not linking to the proper accounts. Clearly, this goes beyond American Express if indeed someone else experienced the same problem with MasterCard gift cards.
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Re: Woman Arrested for using Gift Cards at Best Buy
After reading the woman's account of what happened, I have to say that I don't have a problem with Best Buy's handling of the situation. Credit card fraud is a major problem and as others have already noted, investigating it is beyond the expectations or jurisdiction of their cashiers. That's a job for the police, who did their job based on the odd nature of the situation. The problem lies with the gift cards not linking to the proper accounts. Clearly, this goes beyond American Express if indeed someone else experienced the same problem with MasterCard gift cards.
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Re: Woman Arrested for using Gift Cards at Best Buy
the funny thing in that article was on her way out of the police station, they were dragging in another customer from the SAME exact BB store for the same thing??? somebody was playing overzealous detective over there.
i think if she had gotten her refund or DVD player when she went back, it would've been a closed matter. but that they didn't show any remorse or consideration, which infuriated her even more and hence the lawsuit as payback. i hate frivilous lawsuits as much as the next guy, but that BB store deserves what's coming.
i think if she had gotten her refund or DVD player when she went back, it would've been a closed matter. but that they didn't show any remorse or consideration, which infuriated her even more and hence the lawsuit as payback. i hate frivilous lawsuits as much as the next guy, but that BB store deserves what's coming.
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Re: Woman Arrested for using Gift Cards at Best Buy
After reading the woman's account of what happened, I have to say that I don't have a problem with Best Buy's handling of the situation. Credit card fraud is a major problem and as others have already noted, investigating it is beyond the expectations or jurisdiction of their cashiers. That's a job for the police, who did their job based on the odd nature of the situation. The problem lies with the gift cards not linking to the proper accounts. Clearly, this goes beyond American Express if indeed someone else experienced the same problem with MasterCard gift cards.
Credit card fraud may be a big problem, but this seems to be overkill. And was it really neccessary to handcuff her?
#10
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Re: Woman Arrested for using Gift Cards at Best Buy
The police handcuffed her; can't blame Best Buy for that. Her own account mentions that she pleaded repeatedly not to be handcuffed; the legal term for that is "resisting arrest." You get handcuffed for that.
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Re: Woman Arrested for using Gift Cards at Best Buy
The police handcuffed her -- that's what is done when a person is arrested. Let's just clear that specious argument right now ... handcuffing her was not overreacting.
Now, the matter of the arrest in general is another story ... I am not sure why AMEX did not do more while they were on the phone ... oh, wait ... Indian customer service.
Something that I am not understanding ... how did the cashier look at the back of the card and see that it was routing back to somebody else's card? That makes no sense to me.
Now, the matter of the arrest in general is another story ... I am not sure why AMEX did not do more while they were on the phone ... oh, wait ... Indian customer service.
Something that I am not understanding ... how did the cashier look at the back of the card and see that it was routing back to somebody else's card? That makes no sense to me.
#12
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Re: Woman Arrested for using Gift Cards at Best Buy
In this case, Best Buy, AMEX and the police are at fault for jumping to conclusions without doing proper investigation and being mediocre in handling the situation that could have been resolved with a little patience. The 3 entities should pay for their idiocy.
#13
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Re: Woman Arrested for using Gift Cards at Best Buy
You want her to sue the police for doing their job efficiently, but I'm willing to bet you'd also bitch about your tax dollars paying police to dick around for a couple of hours in a Best Buy over some possibly fraudulent credit cards.
No, American Express is the only party here that ought to bear any responsibility in the matter. It was their product that caused the confusion, and their customer service that failed to resolve it properly. And they know they're in the wrong here; that's why they're the only ones to swiftly offer the woman any kind of "goodwill" pay-off.
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Re: Woman Arrested for using Gift Cards at Best Buy
to me, these were gift cards, which add a bit more ambiguity to the equation. if they were flat out credit cards, then there'd be reason to cuff and shuffle her downtown, but this was quite unnecessary. i don't know about you, but if you ever talk to offshore customer service, it SUCKS BALLS. they can't do anything other than read off some cue card, so if somebody's asking if it looks fishy, chances are that they'll just say "yes, i agree".
if this happened to you, i doubt you'd be as understanding that the cops want to book and process you downtown.
if this happened to you, i doubt you'd be as understanding that the cops want to book and process you downtown.
#15
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Re: Woman Arrested for using Gift Cards at Best Buy
to me, these were gift cards, which add a bit more ambiguity to the equation. if they were flat out credit cards, then there'd be reason to cuff and shuffle her downtown, but this was quite unnecessary. i don't know about you, but if you ever talk to offshore customer service, it SUCKS BALLS. they can't do anything other than read off some cue card, so if somebody's asking if it looks fishy, chances are that they'll just say "yes, i agree".
if this happened to you, i doubt you'd be as understanding that the cops want to book and process you downtown.
if this happened to you, i doubt you'd be as understanding that the cops want to book and process you downtown.
#16
Banned
Re: Woman Arrested for using Gift Cards at Best Buy
Just what more would you have had them do? Best Buy's personnel saw a red flag and alerted the authorities. That's all they're empowered to do. The police arrived and--whether it's easy to believe or not--their job is to resolve things quickly because there are more pressing uses of their time than possible credit card fraud. This isn't the kind of thing they can resolve standing there in the store. Bring the person at the heart of the issue to the station and sort it out there; that's the way it gets done.
You want her to sue the police for doing their job efficiently, but I'm willing to bet you'd also bitch about your tax dollars paying police to dick around for a couple of hours in a Best Buy over some possibly fraudulent credit cards.
No, American Express is the only party here that ought to bear any responsibility in the matter. It was their product that caused the confusion, and their customer service that failed to resolve it properly. And they know they're in the wrong here; that's why they're the only ones to swiftly offer the woman any kind of "goodwill" pay-off.
You want her to sue the police for doing their job efficiently, but I'm willing to bet you'd also bitch about your tax dollars paying police to dick around for a couple of hours in a Best Buy over some possibly fraudulent credit cards.
No, American Express is the only party here that ought to bear any responsibility in the matter. It was their product that caused the confusion, and their customer service that failed to resolve it properly. And they know they're in the wrong here; that's why they're the only ones to swiftly offer the woman any kind of "goodwill" pay-off.
#17
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Re: Woman Arrested for using Gift Cards at Best Buy
If I worked at Best Buy or any other retail store and noticed that the numbers on the face of a card (gift, credit, debit, whatever), did not match the numbers that were being charged when the card was swiped, I would also assume it was some kind of fraud. It sounds like AMEX definitely fucked up here, but I also don't see how BB or the cops are in the wrong, assuming the woman relayed her story accurately.
#18
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Re: Woman Arrested for using Gift Cards at Best Buy
i think if she had gotten her refund or DVD player when she went back, it would've been a closed matter. but that they didn't show any remorse or consideration, which infuriated her even more and hence the lawsuit as payback. i hate frivilous lawsuits as much as the next guy, but that BB store deserves what's coming.
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Re: Woman Arrested for using Gift Cards at Best Buy
I have absolutely no doubt that the entire ordeal sucked for her, and I'm sure I'd lose my objectivity in that situation and be pissed at everyone I dealt with...including the three who gave me the cards in the first place! That said, based on the information we have--since none of us were actual participants and only the woman has given her account, we're awfully limited in what we know at all--I can only speculate, by I stand by my hypothesis that Best Buy's personnel and the police did not act inappropriately.
"We are really sorry this incident occurred and send our deepest apologies to Ms. Klaver.
When the card was rejected, the employee tried to... figure out why, but mistakenly provided the card issuer with the wrong card information."
The BEST BUY employee provided AMEX with the wong card info. They admitted fault and it lies entirely with them. Now if the police in the situation actually used their brains for a second they might have realized this but then again.........they are police officers.
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Re: Woman Arrested for using Gift Cards at Best Buy
You hit the nail on the head. They wrongfully had her jailed and then to add insult to injury they kept her money? Damn... they completely mishandled this. Frankly, my impulse would be to refund her money, give her the player and her choice of a dozen movies in the hope of averting a lawsuit.
#21
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Re: Woman Arrested for using Gift Cards at Best Buy
If this was a story where someone had their credit card stolen and a cashier checked id and didn't notify anyone that it looked fake, people'd be bitching about them not doing enough. If the cashier actually gave AMEX the wrong number, then clearly the fault lies on her and the cops for not getting the facts straight before making an arrest. That said, I'd be curious to read Best Buy's unabridged statement. It seems pretty shady that the news station edited some of it out with ellipses.
#22
Re: Woman Arrested for using Gift Cards at Best Buy
It's funny how a store can easily have anyone arrested at their discretion. The individual appears to lose all rights in the discussion. Guilty as charged. It'd be refreshing if someone was mistreated by an overzealous store employee or overcharged for an item (hey, that could be considered stealing, too) that they could just call the police and have the manager arrested.
#23
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Re: Woman Arrested for using Gift Cards at Best Buy
It's funny how a store can easily have anyone arrested at their discretion. The individual appears to lose all rights in the discussion. Guilty as charged. It'd be refreshing if someone was mistreated by an overzealous store employee or overcharged for an item (hey, that could be considered stealing, too) that they could just call the police and have the manager arrested.
#24
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Re: Woman Arrested for using Gift Cards at Best Buy
"We are really sorry this incident occurred and send our deepest apologies to Ms. Klaver.
When the card was rejected, the employee tried to... figure out why, but mistakenly provided the card issuer with the wrong card information."
That was a best buy statement.
#25
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Re: Woman Arrested for using Gift Cards at Best Buy
This was in an update.
"We are really sorry this incident occurred and send our deepest apologies to Ms. Klaver.
When the card was rejected, the employee tried to... figure out why, but mistakenly provided the card issuer with the wrong card information."
That was a best buy statement.
"We are really sorry this incident occurred and send our deepest apologies to Ms. Klaver.
When the card was rejected, the employee tried to... figure out why, but mistakenly provided the card issuer with the wrong card information."
That was a best buy statement.
I also still maintain that the police acted appropriately. Someone remarked about how one person using a few cards isn't a likely example of fraud. That's awfully presumptuous. For instance, you're assuming that the singular purchase at Best Buy is the only fraudulent transaction the hypothetical thief is making; he or she could very easily be going from store to store using fraudulent cards.
Consider also that the user may very well be entirely innocently unaware that there is a matter with the cards he or she is trying to use. If they originated from an illegal source, though, not only are they still stolen property, but they need to be traced to the supplier. (Have you never seen The Sopranos?!)