Kmical

I was ready to drop Blockbuster Online in November after they started the "software upgrades" - and stopped shipping me more than one movie at a time. Paying for a three-at-a-time plan with in-store exchanges while averaging one movie for week wasn't doing it for me.

Things improved in December: movies being received, then new titles being shipped to me within a day. All seemed right - for once.

Now, it appears the "trained monkeys" at the BB Online warehouse have started drinking while processing movies in my queue.

{Since my taste in movies may subject me to ridicule, feel free to laugh/joke at the titles that follow}

It began with all three empty slots. Then they processed and shipped Alligator. The next day, they processed and shipped ... Alligator. So, there are now two copies of the same movie listed as shipped - with different scheduled arrival dates. That same afternoon, they processed In Praise of Older Women.

Wait - they changed their mind. After being in the "processing stage" for the afternoon, it dropped out of the "At Home" section and returned to Long Wait in my queue. Alrighttttyyy, then ...

They apparently decided to make it up to me by shipping me Paris from my queue. Apparently, they were feeling quite remorseful - so they also shipped Nun of That. Finally, as a sincere sign of their guilt, they topped it all off by shipping When Night Falls.

Three-at-a-time plan, with five movies shipped out over two days. WTF????

No wonder they're losing money

Abob Teff

Those Block-bastards ...

My Other Self

Nun of That ??

I can't say I'm not curious as to what the hell that is.

nemein

http://www.imdb.com/title/tt1385949/



WRT the OP I dumped BB back in Oct due to them screwing up, can't say I've missed them at all.

Kmical

This single line got me to add it to my queue:

"Troma legend Lloyd Kaufman appears as the Pope"

Demolition Man

Dumped them in September myself as well. Don't miss the stupidity at all. I got the three copies of one title treatment myself towards the end after their "warehouse update" fiasco that dragged on for nearly a month. Finally after that was "fixed" along with numerous free in store rentals and even a free month due to not getting ANY online rentals for nearly a month.... I quit and went back to Netflix.

Idiotbuster how I hardly miss you. I do however miss Nicheflix in case anyone is wondering.

Kmical

I miss them too - they were THE online rental choice for non-R1 movies.

<sniff, sniff>

The Man with the Golden Doujinshi

I had them for a little bit years ago and kept trying to get all the movies out of some Fox set of old movies and they kept sending me the same ones over and over. The disc sleeve where just listed as disc 1, 2, 3, 4 and not by the movie, so the same movies showed up in different sleeves. That was fun.

I also had a time where the wrong movie was in a sleeve, marked it in the site as being wrong in that way. After I returned it, they sent it back saying it was one of my movies I accidentally sent in because the wrong movie was returned.

Kmical

I rented a two-disc title from them (I believe it was Bettie Page: Dark Angel). The second disc actually has a different title on it. When I sent it back, I received one of those automated emails saying that I had accidentally returned one of my movies to them.

I had an entertaining 10-minute chat with Blockbuster Online's customer service - even going so far as to direct them to Amazon.com to confirm the contents of the second disc.

whotony

Alligator is a good movie, I own a copy.

Kmical

Yeah, but do I really need to have two rental copies at the same time? It's not like I'm going to put them in two different DVD players in different rooms, enabling me to run from room to room and not miss anything

Jacoby Ellsbury

post worthy?

jpb07

Signed up for a free trial so I could grab a few of the Dec/Jan new releases and Feb WB releases. They shipped 2 of the 3 NR from this week that I had at the top as well as Whiteout. I am amazed at how slow their shipping is compared to NF. It seems that they virtually guarantee that you'll get no more than 3 discs a week/12 a month/over $1.50 a rental. It'll be interesting hos this progresses over time.

mkaliaz

I've experienced pretty much the exact same thing Kmical. I've had out 1 of my 3 movies for the past 2 weeks, but the other 2 I returned in the mail 2 weeks ago and they have yet to ship me a single new movie. I've been a member for over 2 years, but I've had enough. I will be canceling before my current month ends.

They also have responded to my emails about "Warehouse upgrades" during 2 different months, with the time in between things returning to normal. At this point, I'm pretty much convinced that is an outright lie. My guess is they are really hurting financially (based on news articles I've read) and it is affecting their shipment amounts. I believe they are cutting back shipments on purpose.

I'm done with this failing company. Best of luck to anyone that sticks it out with them.

TheOne

Looks like they are extending for Total Access accounts unlimited free in store exchanges thru March 2010. And 3 free exchanges for Mail only customers per month.

I'm wondering if this is to help alleviate the shipping issues so that you can get new releases at the store?

I guess I've been lucky and been able to usually get 5 or 6 movies a week.

BuckNaked2k

I just got an e-mail informing me that my membership fees were going up by $1 per month.

I have the two-per-month plan at $3.99, which was just fine, so this would represent a 25% increase.

Membership canceled.

Kmical

The only reason I haven't cancelled yet is that I'm on a plan at a substantially discounted rate:

3-at-a-time, unlimited mailings, unlimited in-store exchanges for $19.99.

If I cancel and sign back up later, the plan would cost me $34.99.

CitizenY

Kmical,

I had the same $19.99 plan and I left and don't miss them at all. I kept it for a while until something I wanted to rent came out. But then I was renting just for the sake of renting not because iwanted to SEE a movie.

I am glad i cancelled