Are Columbia House shipments tracked? Missing orders
#1
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Are Columbia House shipments tracked? Missing orders
Are the shipments from Columbia House tracked or do they have delivery confirmation? I recently place an order during their 60% off sets special. The order was shipped on 3/18 and I haven't received it yet.
I wouldn't usually be worried but the order was for 4 sets for $240. I can't image they wouldn't have an order that high tracked. How long is the wait period to call them and complain? Is it 3 or 4 weeks? I'm hope that even if they refund me that they won't cancel my account that I've had for 4 years even though I've ordered a lot of dvd's for friends and myself. Anyone ever had an expensive order go missing from them?
I wouldn't usually be worried but the order was for 4 sets for $240. I can't image they wouldn't have an order that high tracked. How long is the wait period to call them and complain? Is it 3 or 4 weeks? I'm hope that even if they refund me that they won't cancel my account that I've had for 4 years even though I've ordered a lot of dvd's for friends and myself. Anyone ever had an expensive order go missing from them?
#2
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Join Date: Jul 2003
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Re: Are Columbia House shipments tracked? Missing orders
They are usually sent media mail, so I don't think there's tracking or del conf. You have to wait 4 weeks to ask for a replacement. I've had a few things go missing over the years, and had no problem replacing them, but I've never had an order over $100. I don't think it would matter though. They should be able to claim the loss with the USPS somehow.