I am posting this here because I believe this forum is filled with the most mature people who can help me with this situation.
I took my edge card (basically a gift card with store credit) to my local gamestop. Later that day while the card was in my possession 3 purchases for 20, 70, and 70 dollars were made on my card. I made a purchase the next day and it was down by $160.96.
They are telling me to go back to the store and they need to do check their "logs" or something.
I don't want to do that because they can probably look up my address and do bad things to me.
I am in a bind and don't know what to do.
Should I contact the police???
Gamestop Customer service on the phone told me to go to another store and they can file a complaint with a department that I forgot the name to. They say I can't call them direct.
edited to add
I went to another gamestop in my area and the manager there called the district manager and explained what happened. While he was on the phone he agreed with the DM about something. When he hung up he said to me that he kind of figured what was going on but he couldn't tell me. He said they would get it fixed and the district manager would call me tomorrow.
I am sure he believes that it is some crooked employee doing something but doesn't want to mention it to me. We'll know more tomorrow.
edited to add again
Here is the latest.
The manager said he would immediately refund me one of the $70 purchases.
He said he needs to review the surveillance footage and register logs for the other 2 occurrences and as soon as he verifies what happened there he will refund the remaining $90. He said that should be a day or 2.
So that is the latest news in my saga.
CKMorpheus
09-30-08, 03:11 PM
Do you have your receipts?
vwbeetlvr
09-30-08, 03:12 PM
Do you have your receipts?
Yes i have all the receipts from all the transactions i have made this past week. But who is to say they wont accuse me of "losing the receipts" for the purchases i "supposedly" did not make???
Michael Corvin
09-30-08, 03:20 PM
Can't they pull up your whole history on the card? They will see a break in dates between the last time you used the card and your recent 3 transactions.
vwbeetlvr
09-30-08, 03:31 PM
this all happened in one day between 9/26 and 9/27. I didn't say anything after I noticed it because There was $148.50 in credit that had not posted from a previous transaction and thought that was the discrepancy until I called gamestop today and they told me the whole scoop.
RichC2
09-30-08, 03:32 PM
The logical answer is to go back to that Gamestop and ask em about it.
Liver&Onions
09-30-08, 03:33 PM
I am posting this here because I believe this forum is filled with the most mature people who can help me with this situation.
Sucking up will get you no where.
That sucks though. Gather up your receipts and kick some ass!
maingon
09-30-08, 03:37 PM
I don't want to do that because they can probably look up my address and do bad things to me.
I am in a bind and don't know what to do.
Should I contact the police???
what????? what are they gonna do? its probably an honest mistake, just go back to the store and tell them. My gosh why would you call the police?
vwbeetlvr
09-30-08, 03:38 PM
Sucking up will get you no where.
That sucks though. Gather up your receipts and kick some ass!
I'm not sucking up. I'm not going to post this on the X-Box forums or anything like that. Those are all immature fanboys.
McHawkson
09-30-08, 03:50 PM
What you need to do: gather all proofs that you did not use any of your gift card. Go to GameStop, ask for manager - do not say or discuss any of that with employee(s), just manager only.
If the manager refuse to help you, go to regional manager. You don't need to get police involved.
UncleGramps
09-30-08, 03:51 PM
They are telling me to go back to the store
That's probably what you should do. If you didn't make the purchases, you need to be assertive and get them to correct their mistakes. If they can't resolve it to your satisfaction, then you would probably go through the main company's customer service department.
I don't want to do that because they can probably look up my address and do bad things to me.
Wow. That seems just a tad paranoid.
Kicker_of_Elves
09-30-08, 04:03 PM
The logical answer is to go back to that Gamestop and ask em about it.
This.
Sucking up will get you no where.
You are a beautiful man and by far the best moderator i have ever had the pleasure of being moderated by.
Now may i please USE your banhammer? :D
Edited: Whoops! :lol:
RichC2
09-30-08, 04:09 PM
That's probably what you should do. If you didn't make the purchases, you need to be assertive and get them to correct their mistakes. If they can't resolve it to your satisfaction, then you would probably go through the main company's customer service department.
Wow. That seems just a tad paranoid.
Well.. he is in Jersey :lol:.
UncleGramps
09-30-08, 04:09 PM
Now may i please your banhammer? :D
-eek-
UncleGramps
09-30-08, 04:10 PM
Well.. he is in Jersey :lol:.
Good point. I live in South Jersey, so I guess things are a little different up north. :lol:
Liver&Onions
09-30-08, 04:12 PM
You are a beautiful man and by far the best moderator i have ever had the pleasure of being moderated by.
This elf kicker speaks nothing but the truth!
Now may i please your banhammer? :D
-eek-
-eek-^2
Jtnguyen12
09-30-08, 04:12 PM
Go back to the store & talk to the manager. Makesure you had all the receipts with you. If things didn't work out. Go to local Gas Station buy 5 gallons gas & light that gamestop into dust, lol
Giantrobo
09-30-08, 04:36 PM
Well.. he is in Jersey :lol:.
Then by now he should've gone all "Paully Walnuts" with a baseball bat on some Gamestop employee's head and thrown a trashcan into someone's IROC Z window in a blatant act of overreaction. -ohbfrank- He must be a California transplant.
But seriously, gather your reciepts and talk to a Manager.
Suprmallet
09-30-08, 04:39 PM
Either it was a mistake, in which case, the manager can help you out, or it's deliberate on the part of a thieving employee, in which case, the manager should be made aware of this person so that he/she can be fired. If the manager isn't being helpful, ask for the phone number of the district manager.
Breakfast with Girls
09-30-08, 05:07 PM
I don't want to do that because they can probably look up my address and do bad things to me.To be fair, this is his local GameStop:
Either it was a mistake, in which case, the manager can help you out, or it's deliberate on the part of a thieving employee, in which case, the manager should be made aware of this person so that he/she can be fired. If the manager isn't being helpful, ask for the phone number of the district manager.
OP, listen to this guy. :up:
Groucho
09-30-08, 05:19 PM
poop hehe
edstein
09-30-08, 05:21 PM
What you need to do: gather all proofs that you did not use any of your gift card. Go to GameStop, ask for manager - do not say or discuss any of that with employee(s), just manager only.
If the manager refuse to help you, go to regional manager. You don't need to get police involved.
What's proofs of non-purchases is he supposed to bring? I would think they could print out a transaction history against the card. That should explain a lot.
Liver&Onions
09-30-08, 05:30 PM
poop hehe
Uhhh, what?
What's proofs of non-purchases is he supposed to bring?
A pocket full of no receipts.
discostu1337
09-30-08, 06:00 PM
There are only 2 things that could possibly happen in your situation:
Lots of customers are dumb and do not know what they are buying or how the credit system works...I'll go against my usual judgment and assume you are not dumb and understand the credit system.
This leaves only 1 possibility. An employee used your number and bought stuff. This could only work if you were in that store at least once that day using the card though. When you left, he rang some stuff up.
There is no way to look up your card history in the store, only a call to customer service can tell you what was bought and when. The manager would then have to look at the tapes and see what happened around that time, assuming he was not the one stealing the credit.
Hope this helps...good luck.
PopcornTreeCt
09-30-08, 06:10 PM
Burn the place down. Or start wild rumors on stock forums that they're going out of business, then everyone will dump their stock, and will in fact go out of business.
nickdawgy
09-30-08, 06:39 PM
Did someone use it online? Maybe someone you know got the number?
Tarantino
09-30-08, 06:44 PM
Some guys were doing this at my buddy's Gamecrazy. They were both fired.
= J
porieux
09-30-08, 07:09 PM
If you look like me you could just go in there and look extremely pissed off/intense and they will probably do whatever you say. If not, find a friend like me to accompany you, or just suck it up. Heheh j/k
vwbeetlvr
09-30-08, 08:16 PM
I went to another gamestop in my area and the manager there called the district manager and explained what happened. While he was on the phone he agreed with the DM about something. When he hung up he said to me that he kind of figured what was going on but he couldn't tell me. He said they would get it fixed and the district manager would call me tomorrow.
I am sure he believes that it is some crooked employee doing something but doesn't want to mention it to me. We'll know more tomorrow.
Jtnguyen12
09-30-08, 08:49 PM
I went to another gamestop in my area and the manager there called the district manager and explained what happened. While he was on the phone he agreed with the DM about something. When he hung up he said to me that he kind of figured what was going on but he couldn't tell me. He said they would get it fixed and the district manager would call me tomorrow.
I am sure he believes that it is some crooked employee doing something but doesn't want to mention it to me. We'll know more tomorrow.
makesure you take advantage tomrorow & get 1 or 2 games with extra $10 or $20 off. Told the manager you spent lot times & gas go back & forward cos they mistake .. they should give you discount on game for it ;)
Suprmallet
10-01-08, 03:24 AM
The manager probably won't authorize a discount, but the DM more than likely will.
SD_soldierx
10-01-08, 04:13 AM
I was a GameStop manager until today actually and will be more than happy to direct you however you want to go. This actually happens a lot and is always an employee stealing from you. They write down your card number and manually enter the code later and spend your money. What has to happen in order to restore the money is to contact the District Manager first. Any GameStop in your area can give you his/her number. Then contact corporate loss prevention, also available at any gamestop. They will look into the purchases on the card by the number, review footage, and give you your money back. However, I would keep calling them every day because GameStop sucks and will try to ignore you until you go away. If I can be of any assistance please let me know.
discostu1337
10-01-08, 12:23 PM
heh, you joined specifically to say that? Where were you a manager at?
Liver&Onions
10-01-08, 12:32 PM
heh, you joined specifically to say that? Where were you a manager at?
I really believed when you said we were special. :(
:)
I just spoke to the gentleman that was helping me at the store and he said the district manager was there helping him with something else and one of them would be calling me in the next 15 minutes or so. I'll have a resolution soon!!!
Liver&Onions
10-02-08, 02:21 PM
:)
I just spoke to the gentleman that was helping me at the store and he said the district manager was there helping him with something else and one of them would be calling me in the next 15 minutes or so. I'll have a resolution soon!!!
we all stopped caring now that we learned you used a form letter to butter us up. :sad:
abrg923
10-02-08, 02:26 PM
:lol:
GoVegan
10-02-08, 02:28 PM
We're still one of the two most mature forums out there.
Liver&Onions
10-02-08, 02:37 PM
We're still one of the two most mature forums out there.
Oh god. Nobody search the Gamefaqs forum. I can't bear the thought of it.
vwbeetlvr
10-02-08, 02:49 PM
Oh god. Nobody search the Gamefaqs forum. I can't bear the thought of it.
I SWEAR i did not go on gamefaqs or xbox.com. I would definitely rank CAG as 3rd most mature and the other two are dead even for 1st :)
These are the only 3 forums I posted this on. I love how you guys noticed :)
McHawkson
10-02-08, 03:05 PM
Okay, vwbeetlvr, which of 3 forums that are much more helpful? Be honest!
abrg923
10-02-08, 03:23 PM
We want the truth!
devilshalo
10-02-08, 03:28 PM
You can't handle the truth...
Nor any difficulty other than Med on Rock Band. :p
thelwig14
10-02-08, 10:02 PM
This thread is dvdtalk at its finest...holy shit.
Michael Corvin
10-02-08, 10:14 PM
I would definitely rank CAG as 3rd most mature and the other two are dead even for 1st :)
I wouldn't go that far. Maybe a distant, distant third.
vwbeetlvr
10-03-08, 12:06 AM
Here is the latest.
The manager said he would immediately refund me one of the $70 purchases.
He said he needs to review the surveillance footage and register logs for the other 2 occurrences and as soon as he verifies what happened there he will refund the remaining $90. He said that should be a day or 2.
So that is the latest news in my saga.
Michael Corvin
10-03-08, 12:52 AM
So are we the first place you are updating or the third?
vwbeetlvr
10-03-08, 02:15 AM
So are we the first place you are updating or the third?
2nd actually. I gave up on the third :) :rimshot:
McHawkson
10-03-08, 09:40 AM
Here is the latest.
The manager said he would immediately refund me one of the $70 purchases.
He said he needs to review the surveillance footage and register logs for the other 2 occurrences and as soon as he verifies what happened there he will refund the remaining $90. He said that should be a day or 2.
Buy: