Buy:logboy
09-09-08, 12:41 PM
I'm interested to hear from others about their recent experiences with DVD Pacific, a retailer popular with many using the internet to order - particularly from outside the USA.
I've been a customer for more than a few years, and have seen them try to jiggle their postal service provider around a few times only to reverse their decision when (although marginally cheaper for us / them) things don't work as smoothly as they were probably told they would : slower delivery times, for example, have happened when the providers been switched.
Recently, I've had an invoice split down without it being processed with permission to do so; you're automatically processed as "hold till complete" rather than "ship as available". This means that I'm buying discs in pairs or groups to save on postal costs, because the additional item is a lot less than shipping everything the moment it randomly comes into stock.
They've very recently introduced an automated packaging system - things now arrive in cardboard wrapping rather than jiffy bags - and things seem to have gone slightly bad... I had a shipping notice for one disc from an invoice containing two discs (the invoice split down without permission) then both discs from the original invoice turn up in separate packages on the same day. And then, a few days later, a duplicate copy (with receipt) for one of the two discs in the original invoice.
Trying hard to get them to be direct about answering my worries, because my concerns over the lack of signs they're certain what's going on or that they're ready to switch the systems back around make me wonder if a great retailer hasn't suddenly developed a fault they're not going to be able to fix.
If you look at the estimated checkout costs, and compare it to what I ended up paying (despite compensating for estimates etc) I've paid more - and can't clearly identify any supposed compensation for it within my account details - than I should have, and I can't yet be 100% certain they've not charged me twice for the duplicate item either.
I mean, their postal costs are hardly what I'd call clearly relatable to what I'd pay for similar items via ebay that are sent by USPS, but the ability to package things together can (with a little planning, and co-operation) work out just as well... if they get it right.
Anyone else experienced this processing problem recently?
It's important, I think, because good, reasonably priced retailers seem thin on the ground for us non-USA folk. Yes, I know of others, but the disc prices are service have usually been unbeatable at DVD Pacific... until now?
I've been a customer for more than a few years, and have seen them try to jiggle their postal service provider around a few times only to reverse their decision when (although marginally cheaper for us / them) things don't work as smoothly as they were probably told they would : slower delivery times, for example, have happened when the providers been switched.
Recently, I've had an invoice split down without it being processed with permission to do so; you're automatically processed as "hold till complete" rather than "ship as available". This means that I'm buying discs in pairs or groups to save on postal costs, because the additional item is a lot less than shipping everything the moment it randomly comes into stock.
They've very recently introduced an automated packaging system - things now arrive in cardboard wrapping rather than jiffy bags - and things seem to have gone slightly bad... I had a shipping notice for one disc from an invoice containing two discs (the invoice split down without permission) then both discs from the original invoice turn up in separate packages on the same day. And then, a few days later, a duplicate copy (with receipt) for one of the two discs in the original invoice.
Trying hard to get them to be direct about answering my worries, because my concerns over the lack of signs they're certain what's going on or that they're ready to switch the systems back around make me wonder if a great retailer hasn't suddenly developed a fault they're not going to be able to fix.
If you look at the estimated checkout costs, and compare it to what I ended up paying (despite compensating for estimates etc) I've paid more - and can't clearly identify any supposed compensation for it within my account details - than I should have, and I can't yet be 100% certain they've not charged me twice for the duplicate item either.
I mean, their postal costs are hardly what I'd call clearly relatable to what I'd pay for similar items via ebay that are sent by USPS, but the ability to package things together can (with a little planning, and co-operation) work out just as well... if they get it right.
Anyone else experienced this processing problem recently?
It's important, I think, because good, reasonably priced retailers seem thin on the ground for us non-USA folk. Yes, I know of others, but the disc prices are service have usually been unbeatable at DVD Pacific... until now?