Buy:blackchubby
08-26-08, 04:51 PM
Bought Highlander Season sets as Buy 1, Get 1 Free for a total of 4 Seasons $30.38 each. They quickly shipped 2 boxsets (Season 4 & 5) and billed me for $60.76. Now I get a email from them that Season 6 has been "discontinued". Below I sent them an email at cutomer service:
Reason : Ok this order was "Buy 1, Get 1 Free" I was billed for Season 4 & Season 5. Then I got a confirmation way back that "Highlander: The Raven - The Complete Series" was shipped, when I received it was the wrong one u guys sent me "The Best of Highlander", so I sent it back. And I never got my copy Of Highlander: The Raven - The Complete Series". Now u guys cancelled Highlander 6. So, in a way I should be refunded for $30.38 back. Forget shipping me The Raven, this order was placed back from May 29th.
Thanks.
Below is response form customer service:
We apologize for any inconvenience and confusion this may have brought you. In looking at the original order we confirm you were billed for the first two items ordered and the next two items were free. You returned a mis-packed item that should have been one of the free items. Highlander 6th season was cancelled due to the manufacture phasing out the item and no longer producing the item, which was also the free item. The system does not allow the order to be altered under the refund policy if the item is free. The item you returned could not be processed for $30.38 because you did not pay $30.38 for the item. The item was originally invoice as $00.00 (Free), so system can only refund an amount that was originally paid for that item.
What I don't understand is when they sent out the 2 box sets. Why not charge me as for one at $30.38 and give me the other one for free. They go and chage me for the full order to get their money. And now it sounds like they would give me the 2 free boxses. This is crap. Should I just send back the 2 Boxsets? But I bet they would say it's been over 30 days.
Reason : Ok this order was "Buy 1, Get 1 Free" I was billed for Season 4 & Season 5. Then I got a confirmation way back that "Highlander: The Raven - The Complete Series" was shipped, when I received it was the wrong one u guys sent me "The Best of Highlander", so I sent it back. And I never got my copy Of Highlander: The Raven - The Complete Series". Now u guys cancelled Highlander 6. So, in a way I should be refunded for $30.38 back. Forget shipping me The Raven, this order was placed back from May 29th.
Thanks.
Below is response form customer service:
We apologize for any inconvenience and confusion this may have brought you. In looking at the original order we confirm you were billed for the first two items ordered and the next two items were free. You returned a mis-packed item that should have been one of the free items. Highlander 6th season was cancelled due to the manufacture phasing out the item and no longer producing the item, which was also the free item. The system does not allow the order to be altered under the refund policy if the item is free. The item you returned could not be processed for $30.38 because you did not pay $30.38 for the item. The item was originally invoice as $00.00 (Free), so system can only refund an amount that was originally paid for that item.
What I don't understand is when they sent out the 2 box sets. Why not charge me as for one at $30.38 and give me the other one for free. They go and chage me for the full order to get their money. And now it sounds like they would give me the 2 free boxses. This is crap. Should I just send back the 2 Boxsets? But I bet they would say it's been over 30 days.