Problems With My Cable
#1
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Problems With My Cable
Here's the issue. Last week, I was watching TV like normal. Then suddenly, my sound just dropped. The TV was silent. So, I checked the volumes, all that stuff. Turned on, and off the cable box. I even switched the TV/video, and tested a DVD, and Playstation. Both worked perfectly. So I even unplugged the cable overnight, it was late, I thought maybe it would reset it. Next day, still nothing. So I call Comcast, and they send a "signal refresher" down the line, and the box went all blinky, and the screen flashed. Still no sound, so the guy says the only thing to do is setup an appointment. Plus, he said if they come out, and it's not their fault, then we would have to pay. Number one, everyone I live with, including me, works full-time, so someone would have to take off work. So, I did not set one up yet. Then, just to see, I plugged in a really old box, that had not been used for a year, and it did the same thing. The weird thing is we have three other boxes, two with HD, and they are not having any issues what so ever. I just don't want the guy to come out, and then, have to pay, because it's some weird thing. I just think it's both boxes, one is four years old, and the other even older. What else could it be? I need help.
#2
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This is the wrong forum but, how do you have the cable hooked up? Via the Coaxial cable?
If so, and if your PS2 and HD boxes work fine, chances are something may be screwed up with the coaxial port of your TV. That's my guess. I'm now TV expert though.
If so, and if your PS2 and HD boxes work fine, chances are something may be screwed up with the coaxial port of your TV. That's my guess. I'm now TV expert though.
#5
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Originally Posted by CKMorpheus
This is the wrong forum but, how do you have the cable hooked up? Via the Coaxial cable?
If so, and if your PS2 and HD boxes work fine, chances are something may be screwed up with the coaxial port of your TV. That's my guess. I'm now TV expert though.
If so, and if your PS2 and HD boxes work fine, chances are something may be screwed up with the coaxial port of your TV. That's my guess. I'm now TV expert though.
#6
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Originally Posted by Jacoby Ellsbury
Go exchange the box at a comcast office
test the cable box on another tv
I skimmed the post so my reply might be n/a
test the cable box on another tv
I skimmed the post so my reply might be n/a
#8
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That "if we come out and it's not our fault, we'll charge you" thing is complete B.S., as is the new "it's a $15 charge to call for Tech Support" trend.
I understand that it costs them money to send someone out when grandma doesn't have her TV turned on, but they should be able to determine if the problem is on your end or their end over the phone. If they sell you a service, part of the cost of doing business is providing technical support for that service.
I understand that it costs them money to send someone out when grandma doesn't have her TV turned on, but they should be able to determine if the problem is on your end or their end over the phone. If they sell you a service, part of the cost of doing business is providing technical support for that service.
#9
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I agree with matta. I've had many a Comcast box crap out on me over the years and they always would send out a 'new' one at no charge.
Now if it is something with your line, that's a different matter. But just do a quick check by plugging your TV directly into the cable line.
Now if it is something with your line, that's a different matter. But just do a quick check by plugging your TV directly into the cable line.
#10
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Originally Posted by dieinafire
The weird thing is we have three other boxes, two with HD, and they are not having any issues what so ever.
Originally Posted by Jacoby Ellsbury
test the cable box on another tv
How is this something you'd not think to try first?
Last edited by rfduncan; 01-09-08 at 08:07 AM.
#11
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Originally Posted by Chew
Did you try the coax cable(s) from the non-working on a box that is working?
#12
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Originally Posted by matta
That "if we come out and it's not our fault, we'll charge you" thing is complete B.S., as is the new "it's a $15 charge to call for Tech Support" trend.
I understand that it costs them money to send someone out when grandma doesn't have her TV turned on, but they should be able to determine if the problem is on your end or their end over the phone. If they sell you a service, part of the cost of doing business is providing technical support for that service.
I understand that it costs them money to send someone out when grandma doesn't have her TV turned on, but they should be able to determine if the problem is on your end or their end over the phone. If they sell you a service, part of the cost of doing business is providing technical support for that service.
I think the fee is simply a way for them to dissuade people from abusing the service.
#13
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Did you try screwing the cable from the wall directly into the TV? Put TV in Cable mode and tune to a channel. If there is soound then its the cable box. If not then its your TV. Do you use a stereo for sound? Does your cable box have RCA outputs for sound? Try running that directly into your TV or stereo..
#14
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Originally Posted by ANDREMIKE
Did you try screwing the cable from the wall directly into the TV? Put TV in Cable mode and tune to a channel. If there is soound then its the cable box. If not then its your TV. Do you use a stereo for sound? Does your cable box have RCA outputs for sound? Try running that directly into your TV or stereo..
#15
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Update: I tried every suggestion that was offered on here, and none of them worked, but I was able to finally fix it. What I did was take an old tuner that was not being used, and wired it into some old speakers that were in our living room, not being used. Then I used an RCA cable, and hooked it from the cable to the tuner, and now it works. It's like a stereo speaker setup now. The cable box is still defective, but now I can replace it on my own time. Thank you for all the help though.
#16
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First, your coax uses F-type connectors, not SMA.
I don't think you exactly found the cause of the problem, but rather worked around it. You did not get other boxes to work on this TV using the coax, right?
It could still be with your TV, but at least you have it working now.
My Dish box has this problem sometimes, but that is using HDMI, so not much help there.
I don't think you exactly found the cause of the problem, but rather worked around it. You did not get other boxes to work on this TV using the coax, right?
It could still be with your TV, but at least you have it working now.
My Dish box has this problem sometimes, but that is using HDMI, so not much help there.
#17
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Originally Posted by jonw9
First, your coax uses F-type connectors, not SMA.
I don't think you exactly found the cause of the problem, but rather worked around it. You did not get other boxes to work on this TV using the coax, right?
It could still be with your TV, but at least you have it working now.
My Dish box has this problem sometimes, but that is using HDMI, so not much help there.
I don't think you exactly found the cause of the problem, but rather worked around it. You did not get other boxes to work on this TV using the coax, right?
It could still be with your TV, but at least you have it working now.
My Dish box has this problem sometimes, but that is using HDMI, so not much help there.