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View Full Version : Questions about Columbia House? Ask them here, Part II


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Legolas
10-12-07, 04:52 PM
Always print the screen before you send out your order.

movieguru
10-13-07, 11:12 PM
Did anyone order the Chariot's of Fire Se during the last sale and end up with the one disc snapper version instead?

vcuram
10-14-07, 09:45 PM
I preordered the Casino Royale 40th Anniversary Edition recently with a B1G1 code (along with 3:10 to Yuma). Apparently, CR was supposed to come out in November, but has been pushed back to next June. The order is still showing up in my order history, but Casino Royale is nowhere to be found on the site (I searched title and selection #). Will they cancel this automatically or do I need to call?

Sweet Baby James
10-14-07, 09:50 PM
^

You may be in for some luck. There's a very good chance that they will ship out 3:10 to Yuma and that they won't charge you a dime for it. Check out the "Has this ever happened to anyone?" thread and you'll see what I mean.:)

EZCOMEEZGO06
10-14-07, 10:09 PM
Hello Everyone, I Am New To This. I Just Joined About Two Days Ago. I Just Found Out That I Can Have Two Accounts With Ch Using The Address I Have With My Present Ch Account. Can I Also Use The Same Name And Checking Account#? Or Same Name But Instead Of My Checking Account#, Should I Use My Saving Account#? Or Do I Have To Use Another Persons Information? I Would Appreciate If Somebody Can Answer This Question For Me. Thanks

EZCOMEEZGO06
10-14-07, 10:18 PM
Oh Yeah And Just In Case Somebody Wants To Know Code 98w Works For .49 Cents For 6 Dvd Get The 7th For $9.95 Plus 2 More To Full Fill

Sweet Baby James
10-14-07, 10:25 PM
Hello Everyone, I Am New To This. I Just Joined About Two Days Ago. I Just Found Out That I Can Have Two Accounts With Ch Using The Address I Have With My Present Ch Account. Can I Also Use The Same Name And Checking Account#? Or Same Name But Instead Of My Checking Account#, Should I Use My Saving Account#? Or Do I Have To Use Another Persons Information? I Would Appreciate If Somebody Can Answer This Question For Me. Thanks
I have used the exact same name, address, e-mail and credit card for all of my multiple open accounts and have never experienced any problems whatsoever(I've been in various CH clubs since the early 80's). BTW, welcome to the forum!:wave:

EZCOMEEZGO06
10-14-07, 11:24 PM
Thanks For That Info. James I Appreciate It. Here Is Another Question If Its Not Too Much Trouble, Not Just For You James But Anyone Else Than Can Help Me, But How Many Accounts Can One Person Have With Ch At Same Time? I ASK AGAIN BECAUSE IF I CAN HAVE SEVERAL ACCOUNTS WITH CH AT ONCE I AM ABOUT TO GO ON A BIG DVD SHOPPING SPREE. Oh Yeah And Is There Anything Really Special About Ch That I Should Look Out For. Meaning Codes And Deals After Opening An Account With Ch.
Thanks Alot People.

Sweet Baby James
10-14-07, 11:31 PM
^

You are allowed 2 open accounts per club, per street address. So, you can have 2 open DVD Club accounts, 2 TV Club accounts(CH considers this a different entity form their DVD Club), 2 ch.com accounts and 2 BMG CD Club accounts all at the same time. If you really need even more open accounts, you can use the same name, e-mail and credit card info but a different street address(perhaps a relative) and do the whole dance all over again!

EZCOMEEZGO06
10-14-07, 11:40 PM
Wow, Thanks That Sounds Great!!!!!!! So I Can Have 2 Dvd Ch.com Accounts And Have 2 Dvd Ch Accounts By Phone Or Do You Mean, Just 2 Dvd Ch. Account Period. Thanks James, Your Info. Just Convinced Me To Open One More Acccount.

EZCOMEEZGO06
10-14-07, 11:42 PM
Hey James OR ANYONE THAN CAN HELP ME I Have One More Dvd To Buy To Full Fill My 1st Account. Would You Recommend For Me To Close It Or Have The Account Open... THANKS ALOT

lizard
10-15-07, 10:43 AM
Wow, Thanks That Sounds Great!!!!!!! So I Can Have 2 Dvd Ch.com Accounts And Have 2 Dvd Ch Accounts By Phone Or Do You Mean, Just 2 Dvd Ch. Account Period. Thanks James, Your Info. Just Convinced Me To Open One More Acccount.There is no point to having more than one CH.com account. You can have two open regular DVD club accounts and two open TV Edition accounts. Assuming that you can get your applications accepted. More that two open accounts of each type tends to lead to a rejection letter.
Hey James OR ANYONE THAN CAN HELP ME I Have One More Dvd To Buy To Full Fill My 1st Account. Would You Recommend For Me To Close It Or Have The Account Open... THANKS ALOTMany of us leave one account open and cycle another one. Others cycle two accounts.

Leaving one account open allows one to take advantage of any good deals that come along when/if it becomes difficult to get a new account open. Also, many of us already have all the enrollment DVDs we want and are mostly interested in newer stuff or High Definition.

Be aware that getting new accounts open is not automatic and can be quite difficult after one has had more than a few. Nevertheless, there are people here who have had more than a hundred accounts over the years. (I have had more than 75 accounts and find it very difficult to get new ones opened, even using phone applications.)

If you haven't already done so, you might want to read the first post in this thread; it might answer some questions for you.

EZCOMEEZGO06
10-15-07, 04:41 PM
Hello Everyone, When I Full Fill One Of My Accounts And Cancel. How Long Should I Wait Before I Try To Open Another Account? Thanks For Your Help Guys....

riotinmyskull
10-15-07, 04:49 PM
Hello Everyone, When I Full Fill One Of My Accounts And Cancel. How Long Should I Wait Before I Try To Open Another Account? Thanks For Your Help Guys....

i normally wait atleast 24 hours but some people hang up the phone and call right back and re-apply.

EZCOMEEZGO06
10-15-07, 04:57 PM
So I Can Have, If I Wish, 2 Columbiahouse.com Accounts And 2 Ch.com Accounts, Because Thay Are Different From One Another? If So, Which One Do You Like The Most? Riotinmyskull.......

lizard
10-16-07, 10:56 AM
^I will reiterate: There is no point in having more than one CH.com account. The enrollment selections are limited and poor, so there is no use in cycling CH.com accounts.

Regular club accounts are a different matter, most of us cycle regular DVD club accounts. Having two of those is routine. As is having one CH.com account.

As to the difference between the two, you really need to read the FAQ in the first post in this thread (that's why it is there). If you did that you would find this:

• What is “CH.com”? Is it different from the regular DVD Club?

Yes, CH.com accounts (www.ch.com) are very different from the regular DVD club accounts (www.columbiahouse.com). With CH.com prices are usually 40% off list, shipping is always free, and there are no “Director’s Selections” to fuss with. Also, the two required fulfillments can be any price, as opposed to $19.95 or more.

The downside is that the enrollment selection is very limited and one can’t use sale offer codes at CH.com. This means that DVDs purchased in a regular club account are usually much less expensive than at CH.com. But CH.com is more convenient and much less hassle. Many of us keep a CH.com account open in addition to our regular DVD club accounts.

For more information and discussion about Ch.com, check out the Is signing up for ch.com worth it? (http://forum.dvdtalk.com/showthread.php?t=488977) thread and the CH.Com Deals (http://forum.dvdtalk.com/showthread.php?t=494498) thread.

Trevor
10-16-07, 02:29 PM
Lizard, I admire your patience. :)

riotinmyskull
10-16-07, 02:31 PM
Lizard, I admire your patience. :)

ditto that.

dadaluholla
10-16-07, 03:10 PM
It Might Help If You Capitalize All The Words In Your Responses.
;)

JorgeC
10-16-07, 03:28 PM
ditto that. i'm new too and i SO agree with that.

mazzystar
10-16-07, 07:05 PM
What's the longest anyone has waited for a dvd that shipped? Have a dvd that shipped on Sept 26th but is still not here yet. Usually it never takes more than a week to get my stuff but for some reason this dvd is taking forever.

Trevor
10-17-07, 06:59 AM
It Might Help If You Capitalize All The Words In Your Responses.
;)
Now why'd you have to go and say that?

See sale offer thread......

Sorry to "pick on you" new member. We truly do welcome you to the forum, but never, ever, type anything in all caps. And please read the threads before asking questions.

Cheato
10-17-07, 10:27 AM
It Might Help If You Capitalize All The Words In Your Responses.That did make me laugh.

But I think we're looking at posts from someone for whom English is not the native language. So, he/she is probably typing into a program like Word, and then having that program capitalize all the words because he/she does not know the complex rules of capitalization in English. After all, why would a person *intentionally* make the posts difficult to read--especially when asking for help? That would be so incredibly stupid. And then why write "Dvd" and "Ch?" It would take so much effort to intentionally capitalize and intentionally lower-case words like that.

And a big ditto for lizard. I'm a mod on another forum, and I would have just deleted those posts.

riotinmyskull
10-17-07, 10:35 AM
That did make me laugh.

But I think we're looking at posts from someone for whom English is not the native language. So, he/she is probably typing into a program like Word, and then having that program capitalize all the words because he/she does not know the complex rules of capitalization in English. After all, why would a person *intentionally* make the posts difficult to read--especially when asking for help? That would be so incredibly stupid. And then why write "Dvd" and "Ch?" It would take so much effort to intentionally capitalize and intentionally lower-case words like that.

And a big ditto for lizard. I'm a mod on another forum, and I would have just deleted those posts.

the joke is that if you try to type in all caps, the forum automatically makes your post come out with the first letter of each word being caps.

Cheato
10-17-07, 11:23 AM
the joke is that if you try to type in all caps, the forum automatically makes your post come out with the first letter of each word being caps.Wow, I didn't know that. Since I live in an Asian country and see many kinds of typing aids for people trying to use English, I really thought it was something like that. Oh, well. I guess it is an intentional attempt at annoyance.

lizard
10-17-07, 12:23 PM
Thanks to all of you above, your comments are appreciated. (And, yes, I did enjoy dadaluholla's joke; as you all know, typing in caps is considered SHOUTING, although I was unaware that the forum will convert such messages because I have never, ever, done it.)

I try to be patient with newcomers to this forum because I know how complex and difficult understanding Columbia House DVD club memberships can be — if it was easy everyone would join CH. But I do get irritated when my attempts at a polite, helpful response are flat out ignored.

TheMovieman
10-21-07, 01:53 PM
Already posted this in another thread, but just wondering if anyone had this happen...

In that B2G3 deal, I made an order with 3 pre-orders and 2 that just came out this past week. Anyway, a few days later I checked my order status and noticed I had an extra charge I wasn't expecting, looked at the order and saw that one title (that came out 10/16) was in its own order and I had been charged for it (plus shipping). I looked at the other proper order (B2G3) and that DVD is still in there ("awaiting credit approval").

Now, I've been told that I could just put "Return to Sender" when I get that DVD but the problem is another DVD had also been charged the day before and is probably on its way (hell, it could even be packaged together), so what do I do? I talked with Columbia House CS but the lady was no help (I'll probably try again tomorrow).

Anyone have experience returning a DVD or have this happen? I know I didn't open that second order and it's absolute crap that I'm now being charged $15 for a DVD that was supposed to be free...

Cheato
10-21-07, 02:11 PM
Something kind of similar:

I also ordered in an account using B2G3F, with a pre-order of Planet Terror.
The whole order disappeared back on the 12th.
It just reappeared on the 19th, with only 2 of the free ones listed, at $14.97 each, with shipping charges, and the order is listed as "mail" instead of "web" and the selections are listed as "awaiting credit approval."
An additional "pending" "web" order with the ***** prices appeared on the 20th with all of the original 5 I ordered.

Strange.

I came here to see if anybody else was experiencing oddities before I called them.

TheMovieman
10-22-07, 10:59 PM
Well, I e-mailed them and they've credited back the duplicate DVD order. Now all I have to do is hope it either hasn't shipped or there's something obvious on the exterior of the package to distinguish it from another DVD that's on its way...

Rendle
10-24-07, 11:53 AM
I just logged into my TV account and see I've been charged $40.70 for Two and a Half Men. It is coming up as an automatic order so I assume I forgot to reject a Director's Selection. Anyone have any past experience with returning a Director's Selection? Hopefully it won't be too painful and I can get the charge removed.

Peep
10-24-07, 03:27 PM
I just logged into my TV account and see I've been charged $40.70 for Two and a Half Men. It is coming up as an automatic order so I assume I forgot to reject a Director's Selection. Anyone have any past experience with returning a Director's Selection? Hopefully it won't be too painful and I can get the charge removed.

I had the same thing happen and I made the mistake of opening the cardboard mailer when the disc arrived. Can I tape the mailer back together and send the package back refused? Or do I need to get a mailer/postage label from CH?

mazzystar
10-24-07, 05:15 PM
I had to return a dvd recently. I ended up waiting for a shipping label from ch, taped it up, and mailed it back.

Peep
10-24-07, 06:02 PM
Thanks. Is it easy to request a shipping label? Can it be done online?

mazzystar
10-24-07, 07:35 PM
Ya, just email them and tell them you need to return a dvd and they should mail a shipping label.

TheMovieman
10-25-07, 10:21 AM
Got a question: Is there a way to determine, without a opening a package, which DVD is inside? Only reason I ask is I have one DVD I did buy coming and around the same time, I will have the mistaken order also coming. They are both single disc DVDs so the size won't be any different...

Sweet Baby James
10-25-07, 10:26 AM
Got a question: Is there a way to determine, without a opening a package, which DVD is inside? Only reason I ask is I have one DVD I did buy coming and around the same time, I will have the mistaken order also coming. They are both single disc DVDs so the size won't be any different...
Most single disc packages have a little window for your shipping address. The shipping address is part of your invoice. You can usually peak down at the invoice and see what the title is that's listed on the invoice.

TheMovieman
10-25-07, 10:28 AM
Great, thanks.

Koontzy
10-28-07, 02:53 PM
I was told to post this here... I used code 42m and it worked and I chose bill later, they sent me an email saying they are reviewing me application for approval...

what do they look for when approving? do they check credit? or is it just to see if you have ever had a naccount before and screwed them over?

thanks

chris_sc77
10-28-07, 03:39 PM
^Probably both.

Koontzy
10-28-07, 05:44 PM
^Probably both.


ok... I hope the code I used worked... I want to say the one I said is right....is there a way to call them and ask? if the coe I used was valid???

lizard
10-28-07, 08:22 PM
^If the code you used worked on the website, and the terms were as you expected (42M is a good 7:2 code), then the code works. Whether or not your application is accepted has nothing whatsoever to do with which code you used!

Koontzy
10-28-07, 08:45 PM
^If the code you used worked on the website, and the terms were as you expected (42M is a good 7:2 code), then the code works. Whether or not your application is accepted has nothing whatsoever to do with which code you used!

ok it worked but I think it was a 6:2 code

OstenCarty
10-28-07, 09:30 PM
I was wondering if you order a tv show season that cost more than 19.99 will that be eligable to count as 1 of your fullfillment as a DVD club member?

Cheato
10-28-07, 10:18 PM
As far as I know, any DVD (single or set) that's at least $19.95 counts as a fulfillment, but as you can imagine, there will always be exceptions. And if there's a B1G1F (or similar code), it will count towards that, too. So, for example, with the current sale on some boxed sets, you can get, say, South Park Season 1, and a free DVD, and the SP S1 counts as a fulfillment. Or you could get S5, which is not on sale, for around $25, and it would also count. Or you could get something for $39.95 or more, and it would count as 2 fulfillments, but only as 1 towards a B1G1F. And just to be clear, you can't get a boxed set as the G1F.

When you throw things in your cart, you'll be able to see what counts as fulfillments, and what does not. And be careful of shipping prices on boxed sets--those can rack up quickly and make them much less of a good deal than they first appear.

(And if you check the sale codes list, you'll see it's actually currently B2G3F with 802335, so this is one of the best times in history to fulfill.)

(BxGyF = Buy x, Get y Free)

lizard
10-29-07, 08:27 AM
ok it worked but I think it was a 6:2 codeWe call codes like 42M "7:2" because you get 7 DVDs when enrolling and need 2 to fulfill. The code is structured as 6 for 49˘, three to fulfill, buy one more for $9.95 and have just two to fulfill. It can be used as a 6:3 or a 7:2 code.

Koontzy
10-29-07, 04:28 PM
We call codes like 42M "7:2" because you get 7 DVDs when enrolling and need 2 to fulfill. The code is structured as 6 for 49˘, three to fulfill, buy one more for $9.95 and have just two to fulfill. It can be used as a 6:3 or a 7:2 code.

oh ok kewl..I got it lol.... how long does it take to find out if ya got approved and are a member? and does anyone know what exactly they check? cause I know I havent ever joined them, and my friends that have it dont have the best of credit, so what do they look for then?

BobO'Link
10-29-07, 07:49 PM
I was wondering if you order a tv show season that cost more than 19.99 will that be eligable to count as 1 of your fullfillment as a DVD club member?
Yes. ANY selection that is $19.95 or higher BEFORE ANY DISCOUNT IS APPLIED

BobO'Link
10-29-07, 08:02 PM
I was wondering if you order a tv show season that cost more than 19.99 will that be eligable to count as 1 of your fullfillment as a DVD club member?
Yes. ANY DVD selection that is $19.95-$39.94 will count as 1 fullfillment. There are regularly offers of 3/$24 or so that will also count as 1 fullfillment.

From the first post in this thread:
-------
• Can I buy a box set to fulfill my account?

Yes, “Special” priced items, such as box sets, can be used to fulfill an account if the price of the set is $19.95 or more:

The current Columbia House fulfillment credit schedule:
Selections purchased at $19.95 to $39.94 count for one
Selections purchased at $39.95 to $59.94 count for two
Selections purchased at $59.95 to $79.94 count for three
Selections purchased at $79.95 to $99.94 count for four
Selections purchased at $99.95 and higher count for five

As you can see, a box set “Special” priced at just over $39.95 can be a really good deal because it will fulfill your account. For box sets priced at $59.95 it is best to decline the $9.95 “bonus” DVD when enrolling. That way you will need three commitments to fulfill your account and the box set will count for all three.
-------

There is quite a bit of very good information in the first post of this thread which answers quite a lot of questions folks new to the CH game tend to have. Lizard does a GREAT job of keeping it maintained with current information.

lizard
10-29-07, 08:49 PM
oh ok kewl..I got it lol.... how long does it take to find out if ya got approved and are a member? and does anyone know what exactly they check? cause I know I havent ever joined them, and my friends that have it dont have the best of credit, so what do they look for then?Generally the acceptance e-mail arrives in a day or two but it has been known to take a week and sometimes it doesn't arrive at all and the enrollment package just arrives.

It isn't known what criteria Columbia House uses to accept or reject membership applications. Newcomers to the club almost always get accepted. Those of us who have had a number of accounts before tend to have difficulty getting new applications approved, especially on-line ones. As a first-timer, I'd be very surprised if your application isn't accepted.

Most of us use credit cards to enroll. We can tell that we have been accepted if a charge hits our cards. And we can tell if we have been rejected if the temporary charge goes away and wasn't followed by a real charge. With "bill me" applications there isn't much you can do except hope that you get a welcome e-mail or that an enrollment package shows up in the mail.

pmreed
10-30-07, 07:42 PM
I just received my first CH shipment, the 7 Samurai Champloo discs. I'm very happy, but I got the 7 DVDs rattling around in a good sized box with no packaging whatsoever. Sounded like a box o rocks when I picked it up. No damage, fortunately; is this typical of CH shipping?

azs
10-30-07, 09:54 PM
I just received my first CH shipment, the 7 Samurai Champloo discs. I'm very happy, but I got the 7 DVDs rattling around in a good sized box with no packaging whatsoever. Sounded like a box o rocks when I picked it up. No damage, fortunately; is this typical of CH shipping?
Not having any padding/packaging is typical in my experience. So, if your order doesn't fill the box, then the DVDs will rattle around (my most recent orders came in 2 different sized boxes, one of which holds 1 or 2 DVDs and the other of which can hold up to @12 DVDs; I expect that yours probably came in the latter). The boxes are quite sturdy, though, and not likely to get crushed, so there isn't a whole lot of harm that can come to the contents...

Pookymeister
10-30-07, 10:17 PM
do they separate shipments? Ie I used the B2G3 deal but they B2 portions were preorders....will i still get the 3 free dvds before the preorders release?

smashthesymbols
10-30-07, 10:39 PM
do they separate shipments? Ie I used the B2G3 deal but they B2 portions were preorders....will i still get the 3 free dvds before the preorders release?
That's actually a frequent question and the answer is maybe. Some people have reported receiving the free titles on an order like that immediately. For myself, I never receive anything until the first preorder is released and billed.

OstenCarty
10-30-07, 11:21 PM
Besides 8 1/2 and Red Shoes what are the other Criterion DVD's that Columbia House carries?

Pookymeister
10-31-07, 12:13 AM
That's actually a frequent question and the answer is maybe. Some people have reported receiving the free titles on an order like that immediately. For myself, I never receive anything until the first preorder is released and billed.

Hmmm, i might have to call about it since they arent released until December and I need the other ones now...

chris_sc77
10-31-07, 12:49 AM
Besides 8 1/2 and Red Shoes what are the other Criterion DVD's that Columbia House carries?

*Hamlet (olivier)
*The Ruling Class (Great, hilarious film)
*Hearts & Minds (Just watched this last night; very powerful documentary about Vietnam.)

TheMovieman
10-31-07, 01:40 AM
That's actually a frequent question and the answer is maybe. Some people have reported receiving the free titles on an order like that immediately. For myself, I never receive anything until the first preorder is released and billed.

Yeah, in my B2G3 deal, 2 were also pre-orders and the other 3 are "awaiting credit approval" (well 2 of them are, the other I got due to an error on CH's part... long story). Although 2 others that were just released as a part of two separate orders shipped.

TheMovieman
10-31-07, 03:18 PM
Well, got Spider-Man 3 in the mail today and the first disc was scratched up and unplayable. Luckily I hadn't used my replacement disc option yet so they're sending me another copy.

I do have one question, did the 2-disc SE have a slip cover?

Peep
10-31-07, 03:59 PM
Replacement disc option?

TheMovieman
10-31-07, 05:29 PM
I don't know what the term is (and I guess I shouldn't have said "option") but the customer service person said I hadn't used the replacement dvd yet (or something like that) and they are sending another copy out to me (and just throwing away by current copy).

Jedi Master 33
10-31-07, 05:59 PM
Yes, it does have a slipcover. But with CH it's always hit and miss with those.

Koontzy
10-31-07, 08:24 PM
well I filled out the online app sunday and used the 42m code..... selected bill later option, and got my welcome email today:) now awaiting my order.....

stringcircle
11-01-07, 09:57 AM
Hello, I ordered My So Called Life and a free item back on 9/26/07 when they had B1G1 with free shipping. I think MSCL has just come out yesterday but my order says "awaiting credit approval". Does this mean something bad? There shouldn't be a problem with my credit card, so does it mean they don't want to give me the B1G1 offer or something? Or should I just be patient and wait a little longer? I would ask Columbia House themselves, but e-mails to them are bouncing. Do they have a secret e-mail address that actually works? Thanks much.

smashthesymbols
11-01-07, 10:22 AM
Hello, I ordered My So Called Life and a free item back on 9/26/07 when they had B1G1 with free shipping. I think MSCL has just come out yesterday but my order says "awaiting credit approval". Does this mean something bad? There shouldn't be a problem with my credit card, so does it mean they don't want to give me the B1G1 offer or something? Or should I just be patient and wait a little longer? I would ask Columbia House themselves, but e-mails to them are bouncing. Do they have a secret e-mail address that actually works? Thanks much.
If it was just released I wouldn't worry about the status on the website. The website is always way off. I've actually seen items say awaiting credit approval when I had already received them.

rider555
11-01-07, 03:38 PM
I received my freebies from the BluRay glitch discussed in the "Has this ever happened.."thread.
I also received a letter telling me that Dreamgirls Bluray and Disturbia Bluray are no longer available.
Fine with me,that is why I ordered them(those of you that ordered them for the samw reason know what I'm talking about).
I also received a letter listing those 2 titles and my 4 free Criterions and saying that "we would like to send your order today.But we must limit the value of product sent to a member without prepayment".They want me to send them $59.92.
Obviously this is a mistake since they know that both of those Bluray titles are gone(even though they still show up on the website).
Hopefully,I will receive an email letting me know that the Criterions have shipped.

Oh yeah,they also want me to prepay for Ghost Rider extended..$1.99,before they ship it.
No problem.But c'mon!They sent me the Young Ones set before without prepaying and
that was over 40 dollars.

lizard
11-02-07, 01:54 AM
I don't know what the term is (and I guess I shouldn't have said "option") but the customer service person said I hadn't used the replacement dvd yet (or something like that) and they are sending another copy out to me (and just throwing away by current copy).This is standard procedure if you haven't had a return on an account before.

From the first post in this thread:

• I got a damaged or incorrect DVD. What do I do?

You need to call or e-mail Columbia House and get them to send a replacement. If this is the first replacement on the account, the CSR will likely tell you to throw out the damaged DVD and just send out the replacement. Otherwise, CH will send you a “return label” so that you can return the damaged/incorrect DVD at no cost. They will also send out the replacement DVD separately (one often gets the replacement DVD before the return label, don’t be concerned about it).

Please be aware that, in the case of a return, CH will charge you again for the replacement DVD and will then credit back the charge on the returned DVD when they receive it. This credit takes weeks; the wheels at Columbia House grind slowly. If they still haven’t credited your account in four weeks or so, give them a call and let them know.

lizard
11-02-07, 02:04 AM
Hello, I ordered My So Called Life and a free item back on 9/26/07 when they had B1G1 with free shipping. I think MSCL has just come out yesterday but my order says "awaiting credit approval". Does this mean something bad? There shouldn't be a problem with my credit card, so does it mean they don't want to give me the B1G1 offer or something? Or should I just be patient and wait a little longer? I would ask Columbia House themselves, but e-mails to them are bouncing. Do they have a secret e-mail address that actually works? Thanks much.I agree with smashthesymbols above that you need to just wait and ignore the catchall "awaiting credit approval" designation. Columbia House is not like a retail store with your account history accurately updated. Just give it some time and try to ignore your account history.

That said, to e-mail Columbia House use dvd@columbiahouse.com You will likely get a canned response at first. If you reply to that you should get a response from a live person.

You might want to read the FAQ in the first post in this thread.

PueroYadrahs
11-02-07, 01:37 PM
Hello. I cancelled one of my columbia house accounts yesterday, and for some reason, I can still log into my account. I called CH back, and asked them when will I be able to not log into my account, but the CSR I spoke to didn't give me an answer. She asked me if I want to cancel, and I said I already did, but go ahead anyway. So, I was wondering if any of you have ever noticed how long it takes before you can't log into that "closed" account again? I have a fear that they're not cancelling it, and I will be charged for the directors selections I'm not responding to. Thank you.

Xbox69
11-02-07, 01:45 PM
I'm pretty sure it takes longer than 1 day to process an account cancellation. I wouldn't be worried too much. Try logging-in the middle of next week.

Had you declined the latest Director's Selection? Another issue is that you might still receive e-mails associated with your old account. Those take a week or 2 before they cease.

rider555
11-02-07, 04:22 PM
I received my freebies from the BluRay glitch discussed in the "Has this ever happened.."thread.
I also received a letter telling me that Dreamgirls Bluray and Disturbia Bluray are no longer available.
Fine with me,that is why I ordered them(those of you that ordered them for the samw reason know what I'm talking about).
I also received a letter listing those 2 titles and my 4 free Criterions and saying that "we would like to send your order today.But we must limit the value of product sent to a member without prepayment".They want me to send them $59.92.
Obviously this is a mistake since they know that both of those Bluray titles are gone(even though they still show up on the website).
Hopefully,I will receive an email letting me know that the Criterions have shipped.

Oh yeah,they also want me to prepay for Ghost Rider extended..$1.99,before they ship it.
No problem.But c'mon!They sent me the Young Ones set before without prepaying and
that was over 40 dollars.
CH sure are screwy.I received Ghost Rider in the mail today and also received an email saying that the rest of my orders shipped yesterday.
What happened to prepaying?

BobO'Link
11-02-07, 07:00 PM
Hello. I cancelled one of my columbia house accounts yesterday, and for some reason, I can still log into my account. I called CH back, and asked them when will I be able to not log into my account, but the CSR I spoke to didn't give me an answer. She asked me if I want to cancel, and I said I already did, but go ahead anyway. So, I was wondering if any of you have ever noticed how long it takes before you can't log into that "closed" account again? I have a fear that they're not cancelling it, and I will be charged for the directors selections I'm not responding to. Thank you.
It can take 3-4 days before you can't log in to the account. I will usually check on day 3 and 4 and go ahead and decline any directors selections if I'm able to log in and if any appear during that period, although once you cancel you really do not need to do that. Just being paranoid.

Jedi Master 33
11-02-07, 11:27 PM
Has anyone ever been called by CH. The first time they wanted me to sign up for their music club. They called again the other day asking if I wanted to sign up for a TV club account.

lizard
11-03-07, 09:48 PM
^Reports of phone solicitations by Columbia House are fairly common here. Some of us use fake phone numbers to avoid them (I use an automated recording number so I don't inconvenience anyone).

rider555
11-04-07, 01:32 AM
Has any one here ever applied by sending an application with a check or money order?I know it sounds kinda nuts,but I think it was possible to do this a couple of years a go(before I was blacklisted).
I would like to enroll in TVonDVD and my Aunt would really rather not give her CC info.She is the paranoid type and isn't even comfortable with having my DVDs sent to her address.

Pookymeister
11-04-07, 02:22 AM
That's actually a frequent question and the answer is maybe. Some people have reported receiving the free titles on an order like that immediately. For myself, I never receive anything until the first preorder is released and billed.

Well, got 2 of the 6 free ones. The other 4 are "awaiting credit approval". Ive called twice and both times they said they should ship soon.

rider555
11-05-07, 02:11 AM
I mistakenly ordered 3 copies of the same title.
I have 2 Red Shoes Criterions arriving soon.I just looked at my order history and noticed that I ordered Red Shoes again the other day(I meant to order Ruling Class).Someone mentioned that when it is closer to the holidays,CH is a little more understanding when ordering more than 2 copies of 1 title(probably as long as it is no more than 3).
Anyway,I am a bit worried now that they might black list me.If they do ship it,does that mean I should have nothing to worry about,or should I just return it?

lizard
11-05-07, 08:16 AM
It is unlikely that you would be blacklisted for ordering three copies; you'd have to be pretty unlucky for that to happen. It is probably best to do nothing and hope for the best.

Sandyk67
11-05-07, 03:42 PM
I have tried using the contact us form on the website but I keep getting a returned mail notification, I've tried this a long time ago and it did the same, is anyone else having problems with this?

lizard
11-05-07, 07:50 PM
^Use dvd@columbiahouse.com for contacting Columbia House by e-mail.

pmreed
11-05-07, 08:04 PM
I signed up on-line for a membership on 10/21 and it was approved on 10/24. I've received all the DVDs I plan on buying with that account except for one preorder due to ship next week. I applied for a second membership on 10/25, as I've read that you can maintain 2 memberships at a time for the same name/address. I just got a written rejection for the 2nd membership. Both memberships were set up with credit cards on which I never carry a balance. My CR is over 800, any ideas? Should I just call to set up another membership?

riotinmyskull
11-05-07, 08:07 PM
^ was the rejected application a phone attempt? if not then i'd suggest applying via phone. if it was a phone attempt then i'd just try again.

pmreed
11-05-07, 08:32 PM
^ was the rejected application a phone attempt? if not then i'd suggest applying via phone. if it was a phone attempt then i'd just try again.
No, it was on-line as was my first account. I'll call'em tomorrow to see if I can get it done.

rider555
11-06-07, 02:17 AM
^ was the rejected application a phone attempt? if not then i'd suggest applying via phone. if it was a phone attempt then i'd just try again.
I am in the same boat,except that i used the bill me option.Tried applying again with the same address and name,twice,and was rejected both times.
Has any one ever been able to use bill me when applying via phone?

corysontag
11-06-07, 02:18 AM
QUESTION: I have a new account open and i want to switch it to the bill me option, i treid emailing fromt he contact us on the help page but it gets returned, does someone have an email fro the tv club?

Sandyk67
11-06-07, 03:32 AM
I had exactly the same problem but Lizard helped me out a few posts back by giving me their email address, dvd@columbiahouse.com, I sent them an email asking for the same thing and got one back confirming they have recieved it and will get back to me within two business days.

mazzystar
11-06-07, 11:40 AM
I am in the same boat,except that i used the bill me option.Tried applying again with the same address and name,twice,and was rejected both times.
Has any one ever been able to use bill me when applying via phone?

Yep, I asked them if I could use the bill me option and they said yes, which was a suprise to me, but hey it worked.

pmreed
11-06-07, 03:55 PM
^ was the rejected application a phone attempt? if not then i'd suggest applying via phone. if it was a phone attempt then i'd just try again.

Signed up by phone using the 98W 7/2 code. All went well during the conversation; we'll just have to wait and see if the account is confirmed.

kenbenobi
11-06-07, 06:08 PM
I just received an order from like 3 weeks ago, but something is missing. The sad thing is, I have no idea what! I ordered two HD-DVD's, and got 3 titles free. I received one HD-DVD and the 3 free titles. This order isn't showing up in my order history at all. Do you think they would see if it I call them?

The other item is not listed on the invoice included other. I know sometimes it says "shipping separately" but not in this case...

Pookymeister
11-06-07, 09:07 PM
just wrote an email to see whats up with my order ( buy2get3 x 2 ....shipped 2 of 6 free, others say 'awaiting credit approval")

masuerte
11-06-07, 11:24 PM
They shipped my box set to me in bad shape... the corners are all effed up on my Viv.pe.almod box/case...

Should I call them and complain in hopes for some new box or would they take notice about the whole price issue?? What're other's opinions on this?

riotinmyskull
11-07-07, 05:24 AM
They shipped my box set to me in bad shape... the corners are all effed up on my Viv.pe.almod box/case...

Should I call them and complain in hopes for some new box or would they take notice about the whole price issue?? What're other's opinions on this?

i'd call them and tell them that you received damage product and then they'll ship you a replacement. sometimes they won't even make you send the items back and other times they'll send you a return label.

lizard
11-07-07, 06:10 PM
Ok, I've got a question for the rest of you:

Not long ago I had an account, which was several years old, that was canceled without me asking (I used it for research for the "Enrollments" thread). Tried to log in as usual and no-go. Then a few days later I got an enrollment package for a new account!

Anyone else had an older account canceled without asking? (I'm not talking about being blacklisted, just closed with no explanation.)

The mysterious workings of Columbia House...

masuerte
11-07-07, 06:51 PM
i'd call them and tell them that you received damage product and then they'll ship you a replacement. sometimes they won't even make you send the items back and other times they'll send you a return label.


They're sending it again! For free without returning my current set!! Someone's gonna be a happy camper this christmas ^_^.

RJ MacReady
11-09-07, 09:49 AM
Anybody ever had this happen?

I put in an application for a new account (happened to be all FOX titles, BTW) and I didn't even receive a "Thanks for your application" email. I got zip, zilch nada.

What's up with that?

Legolas
11-09-07, 01:38 PM
Here's a question that no one will be able to answer: How come when you go to cancel your account, sometimes it lets you do it online but other times it tells you to call a CSR? I know the concept behind calling a CSR to cancel is so that he or she can talk you out of it and try to sell you something else, but this inconsistency really blows.

Gobear
11-09-07, 02:07 PM
Anybody ever had this happen?

I put in an application for a new account (happened to be all FOX titles, BTW) and I didn't even receive a "Thanks for your application" email. I got zip, zilch nada.

What's up with that?

Lost apps are part of the wonder and mystery that is Columbia House. Usually it's people who've cycled many accounts who have trouble opening new accounts, but it can happen to first-timers, too. You should call up CH at 800-262-2001 to apply over the phone with a live CSR, which has a much higher success rate than Web apps. Be sure to have your promotional code (and PSN if needed) ready, along with the list of movies that you want WITH their product numbers to save yourself time and aggro.

rider555
11-09-07, 02:52 PM
I mistakenly ordered 3 copies of the same title.
I have 2 Red Shoes Criterions arriving soon.I just looked at my order history and noticed that I ordered Red Shoes again the other day(I meant to order Ruling Class).Someone mentioned that when it is closer to the holidays,CH is a little more understanding when ordering more than 2 copies of 1 title(probably as long as it is no more than 3).
Anyway,I am a bit worried now that they might black list me.If they do ship it,does that mean I should have nothing to worry about,or should I just return it?
I received an email letting me know that it was shipped today.So I guess i'm okay.

RJ MacReady
11-09-07, 03:29 PM
Lost apps are part of the wonder and mystery that is Columbia House. Usually it's people who've cycled many accounts who have trouble opening new accounts, but it can happen to first-timers, too. You should call up CH at 800-262-2001 to apply over the phone with a live CSR, which has a much higher success rate than Web apps. Be sure to have your promotional code (and PSN if needed) ready, along with the list of movies that you want WITH their product numbers to save yourself time and aggro.

Well, it's weird because I'bve had lots of apps that didn't go through but this is the first time I haven't even received the confirmation email stating they received my application. Guess I should just try again, eh?

corysontag
11-10-07, 09:25 AM
How may open accounts can you have, I have one regular account which I have had for sometime and a tv account, i applied for a second tv account about a month ago and of course got no response, I took it apon my self to apply again this month I got the welcome to the club email, then today got another welcome to the club email, so from the looks of it I have three tv club accounts, I can close one no problem as it is fullfilled but do not know if I need to.

lizard
11-10-07, 11:24 AM
^Columbia House usually seems to limit accounts to two of each kind of club, although CSRs have told us that they have no set policy.

Some here have reported three open accounts at the same time, without difficulties. However, many of us, when applying for a third account, have received letters asking us why we want more than two. So there may be some sort of informal limit.

If it turns out that you really do have three open TV Edition accounts, I'd close the old one just to be on the safe side.

Legolas
11-10-07, 12:46 PM
The limit is two per club, but if a CH phone solicitor calls you trying to get you to sign up for another account, they don't care how many you already have. You can even say you have the maximum limit and they'll tell you not to worry about it. Of course, those phone offers aren't anywhere as good as the best online codes.

OstenCarty
11-12-07, 02:23 AM
Ok i have a question I just applied for an online account and i gave postal mail option instead of email and I never got the final application receipt page that you usally get with the email page option is that normal?

lizard
11-12-07, 10:04 AM
^I'm going to have to just say "I don't know". It has been awhile since I tried an on-line enrollment and I don't recall what the receipt page setup was. Perhaps someone who has done it recently can offer more information.

By selecting the postal mail option — I presume that you didn't give CH your e-mail address — you won't even get the usual "thanks for the application" and acceptance e-mails. The only way you will be able to track the status of your application is by credit card charge or the arrival of the enrollment package.

Sandyk67
11-12-07, 10:24 AM
I have always gotten the receipt page but on all of mine, whether I choose the postal or email option they still required an email at sign up, did they not even ask for yours?

OstenCarty
11-12-07, 02:42 PM
Yeah I gave my email and once on the credit card page i tried both credit card and bill me option and instead of receipt page it said

Thank you!
Your receipt will appear on the next screen. We will send you an invoice with your selections, and it went back to the bill me option or credit card page.

stringcircle
11-13-07, 07:44 AM
Hello again and thanks for all your help. I had ordered My So Called Life and a free item back on 9/26/07 when they had B1G1 with free shipping. Now they sent me my free item but it appears they billed me $10 for it about a week later and canceled the main order. Now when I look at my order history there is no record of my having ordered MSCL. Thanks for the help with finding their real e-mail address. I am going to write them and see if I can figure out what is up.

lizard
11-13-07, 09:53 AM
I forgot that you can't use b1g1 on boxes, and tried this code on a couple Twilight Zone sets.

What's the best way to get box sets? The price was quite a bit more than just buying it on Amazon!

Thanks!You should post your questions in the questions thread. This thread is about sale codes.

Usually, most box sets are not a good deal at Columbia House, because of higher prices and/or big shipping charges. Sometimes, you get a great combination of deals, like the recent B2G3 code that was happening at the same time as a $19.95 w/free shipping sale on some box sets. So, 2 seasons of South Park and 3 DVDs for $39.90 was pretty nice. And there was that $23.95 box set sale with the FC glitch while back where some people really made out (I didn't have FC at the time, and couldn't generate it quickly enough, so I missed out).

I have a short list of box sets that are kind of worth it, as long as there is some kind of B1G1 deal or triple FC or something happening. The MASH "Martinis" collection is a good deal because its price is much lower than other retailers and you can use like $40 in FC on it. And the Aeon Flux animated series box set is kind of the same (but with a lower amount of FC). Other box sets that are $11.97 are good, or $41.97. Basically, it's only worth it for anything that's just over one of the thresholds for the different levels of FC usage, or some things with only 2 discs, or a few things that CH carries that are cheaper than other retailers (Almodovar Collection), or when there's some special sale or something.

And there are lots of sets that are available as enrollments in the TV club, too.Cheato, your answer is simply not true. Often box sets are a good deal when used to fulfill an account. This is especially true of box sets that are "special" priced at $39.95 or more because they count for two fulfillment credits. But even sets that count for only one fulfillment credit can be a decent deal.

For example, suppose that one wanted to purchase the Heroes Season 1 set, which is a "worst case scenario" because is it priced at $35.97 and counts for only one fulfillment.

[For this exercise, I am going to value a DVD at $4.80, because that is the typical average cost of a DVD at Columbia House using the usual BOGOF plus free shipping sale offer to fulfill.]

Enrollment: 6 x 49˘ + $9.95 = $12.89 (7 DVDs)
Fulfillment: $35.97 + (free DVD) + $7.99 shipping + $19.95 + (free DVD) = $63.91 (1 set plus 3 DVDs)
Total: $12.89 + $63.91 = $76.80 (1 set plus 10 DVDs)
Relative cost of the set: $76.80 - (10 x $4.80) = $76.80 - $48.00 = $28.90

While $28.80 isn't a terrific deal, it might be the best price one can find for that set.


When one uses a cheaper set, the numbers get a bit better. For example suppose one wanted to buy Firefly: The Complete Series, special priced at $29.97. The numbers would look like this:

Enrollment: 6 x 49˘ + $9.95 = $12.89 (7 DVDs)
Fulfillment: $29.97 + (free DVD) + $7.99 shipping + $19.95 + (free DVD) = $57.91 (1 set plus 3 DVDs)
Total: $12.89 + $57.91 = $70.80 (1 set plus 10 DVDs)
Relative cost of the set: $70.80 - (10 x $4.80) = $70.80 - $48.00 = $22.90

In fact one can probably find Firefly on sale for less than that on occasion, but that is a decent relative cost for it. As the set price approaches the fulfillment minimum of $19.95, the relative cost tends to get better (because you have to spend $19.95 to fulfill the account anyway).


If one buys an expensive set with a special price over $39.95, the numbers get much better. For example, suppose one wanted to buy Planet Earth: The Complete Collection, special priced at $43.97. The numbers would look like this:

Enrollment: 6 x 49˘ + $9.95 = $12.89 (7 DVDs)
Fulfillment: $43.97 + (free DVD) + $7.99 shipping = $51.96 (1 set plus 1 DVD)
Total: $12.89 + $51.96 = $64.85 (1 set plus 8 DVDs)
Relative cost of the set: $64.85 - (8 x $4.80) = $64.85 - $38.40 = $26.45

Can you find the Planet Earth set for less than $26.45 elsewhere? I would guess not!


One final example using a really expensive set worth three fulfillment credits. For example Planet Earth [HD DVD], special priced at $74.96. In this example I am assuming that one declines the "bonus" $9.95 DVD during enrollment.

Enrollment: 6 x 49˘ = $2.94 (6 DVDs)
Fulfillment: $74.96 + (free DVD) + $7.99 shipping = $57.91 (1 set plus 1 DVD)
Total: $2.94 + $82.95 = $85.89 (1 set plus 7 DVDs)
Relative cost of the set: $85.89 - (7 x $4.80) = $85.89 - $33.60 = $52.29

That's a fairly good cost for the HD DVD (or Blu-ray Disc) set. At Deep Discount, with the current 20% off sale, the price for this set is $53.47. Whether one would want to buy it from Columbia House depends on whether one wants the other 7 DVDs for an equivalent of $4.80 each. If those DVDs are worth more than $4.80 each to you then the relative cost of the set is even less.


Sorry to take up so much space, but this question of how to value sets at CH comes up fairly frequently. And I figured I'd try to be thorough.

Trevor
11-13-07, 10:02 AM
Great answer lizard! And someone new will ask again next week......

klepster
11-13-07, 10:36 AM
Great answer lizard! And someone new will ask again next week......

Yes, I'm new...ignorance is bliss, and I'm one happy mofo.

THANKS FOR SUCH A GREAT ANSWER, LIZARD!

lizard
11-13-07, 10:54 AM
Hello again and thanks for all your help. I had ordered My So Called Life and a free item back on 9/26/07 when they had B1G1 with free shipping. Now they sent me my free item but it appears they billed me $10 for it about a week later and canceled the main order. Now when I look at my order history there is no record of my having ordered MSCL. Thanks for the help with finding their real e-mail address. I am going to write them and see if I can figure out what is up.You can contact Columbia House at dvd@columbiahouse.com although I guess you have seen that upthread or in the first post.

I don't have a clue what CH is doing to your order. But screwed up BOGOF orders do happen. Some of us use screen captures when we place such orders to keep a record of what the the order was supposed to be like, in case there is a mixup.

Cheato
11-13-07, 12:22 PM
Lizard, your analysis, as always, is great, but I guess I value sets like Heroes or Firefly differently than you. I'm not sure if I have spent more than $20 for any season of a TV show, and I RARELY pay more than $15. I guarantee that I will own Heroes Season 1 within the next year, new (not used), for $15 (or less). So I don't really consider $29 for that or $23 for Firefly as being the best deal. And you can get Planet Earth for a lot less than that $26.45 if you can cycle a TV account, making it more like $15:

2 box sets for 9.95 + 4 DVDs at 39.90 as B2G2 to fulfill, and you have each box set valued at $15 (assuming a $5 value for a DVD--slightly more if you use your $4.80).

Seriously, lets look at the hundreds of box sets available at Columbia House and compare them to the weekly Best Buy, etc. sales, or the current DeepDiscount/DVD Planet 20%-off sale. I just got Smallville Seasons 4 and 5 at Best Buy for $15 each (in the past got seasons 1-2 as enrollments from the TV Club, and season 3 from Amazon for $13). Will Columbia House come close to that, except for the use of some amazing ordering glitch, or as enrollments in the TV Club IF they become available? In your calculations above, at this time, the price is $23 for season 4 and $26 for season 5. I'd rather pay $15 each. For every example you give, I can give you another two where the deal is better elsewhere.

So yeah, for an impatient person, CH might be the best place to get some box sets. But for someone with some patience, CH can usually be beat for box sets.

I could be wrong. I'm not so arrogant as to assume that I have looked at this from all angles. If somebody can show me how to get them cheaper, I'm all ears. And as I implied in my original post: I do use CH to get some box sets. I often use my FC to get them, as long as they're 2-disc sets. I just got 8 box sets from the recent $19.95 deal along with the B2G3 codes, and used FC to get 5 more sets. Much like most of you probably have, I have a spreadsheet that tells me what the "real" cost of a box set is (based on calculations like the ones above). And I do give in sometimes and do something like when I bought the Superman Ultimate collection not too long ago using FunCash to discount the price, even though it was a highly inefficient use of FC, just because I wanted it. Or I cycle a TV account like I just did in getting Prison Break Season 1 and the aforementioned Planet Earth.

And obviously, there are plenty of exceptions. I mentioned the MASH set. And I don't understand klepster's post about the Twilight Zone sets because they seem to be MUCH better deals at CH right now. The CH price of $59.97 is lower than DeepDiscount's sale price, and Amazon's price is $90 each for 2-5 (but to be fair to Amazon, they can be purchased for more competitive prices from other Amazon retailers in the "New" section under "Used & new."

Lastly, it's not always possible to cycle a CH account just to pick up one box set. First of all, you actually do spend more money in terms of actual cash outlay. And secondly, not everyone has 6 or 7 or 10 more DVDs that they really want at a given time. Before the recent addition of the Fox titles, I was having a little trouble cycling accounts because my want-list had gotten fairly small based on CH availability.


I'm not looking for a fight here. As I said in the beginning of this post, it depends on how one values a set. Are you looking for the best price TODAY, or are you able to wait and snag a good deal? Did you buy the Lord of the Rings Extended Editions from CH when they were first released, or did you pick them up for a fraction of the cost at Wal-Mart later? And I'm not talking about taking things to an extreme by saying you need to get lucky on eBay; I'm talking about nationwide easy-to-find B&M or major online retailers.

lizard
11-13-07, 01:29 PM
^If you are willing to wait, you can get most sets for much less than their original release date prices, as you say. And cycling accounts certainly is a major hassle, and not practical if one doesn't want the additional DVDs (this is a problem for many of us buying High Def discs: we don't need any more SD DVDs).

But trying to shop for sets using sales at B&M stores is a hassle too. It helps if one views it as an "Easter egg hunt", trying to find the very best deal for the "sport" of it. I would guess that you do this. Optimizing CH accounts is much the same sort of game.

But if one just wants the set to watch, how long should one wait? One year? Two? I bought the Stargate SG-1 sets — many from Columbia House once they started carrying them, for considerably less than I had been paying elsewhere — because that was the best deal at the time. Now several years later they have been re-released in thinpack editions are can be had much cheaper than even the discounted prices I paid (and on the resale market, the old sets are worth about $10 each). Do I regret buying them in the year that they came out? No, of course not. There is often a cheaper, better edition coming down the road. How long one chooses to wait depends on how desired the set is.

Your strategy of waiting until set prices drop sharply, and keeping an eye on numerous stores and sales, is clearly the best option for getting the lowest price, for those willing to set a price target, as you have done, and who are willing to wait. But for those looking at deals available today, Columbia House is often the best option, if one is willing to deal with cycling accounts. And newcomers here are often willing to do just that because they are still building their DVD collections.

As for your specific question: yes, I bought the The Lord of the Rings Extended Editions from Columbia House (for $15 to $17 each) when they first came out because I wanted them in the near future. I knew perfectly well that they would be available cheaper in a year or two.

But for most titles I do as you do and wait until I can snag a deal and I can't recall ever picking up something from a store on release day, as so many do.

Edit: of course the cheapest way to watch most DVDs , including sets, is to just "Netflix" them and not buy them at all!

That'sAllFolks
11-13-07, 03:29 PM
OK, I have several questions, some of the answers I may have gleaned from posts, but would like a more direct answer.

1) The avg. cost of 1jk is about 5.xx unless you use B1G1 codes and free shipping to get it down under 4.50. Are there any codes available?

2) I assume the price breakdown for mulitple fullfilment purchaes is 39.95 for 2, 59.95 for 3

3) I was thinking of opening an account withoug the 3rd option to get Heroes HD ... What are my options available to maximize my account.

4) I never used FC when I was a member (some five years ago). I remember it was for purchases made AFTER your commitment was made. Is there a precise direction of the way that funcash is earned and how can it be applied

5) The HDL is the best code for the TV section, but the fulfillment titles being 19.95 with shipping makes me think that this is pretty unspectacular. The enrolmmen titles might be worth the avg cost of 13.xx, but it does not seem like the fulfillment titles would be worth the 13.xx cost. Am I seeing this incorrectly?

corysontag
11-14-07, 12:35 AM
how much fun cash can be used on the MAS MArtini set? right now I have 28 dollars in funcash and I am able to use all 28 but want to know should I bank some more before ordering it

masuerte
11-14-07, 01:59 AM
when I send for a pre-order as part of a B1G1 code with free shipping... does it not apply to the Pre-ordered dvd since it will be shipped seperately?

rider555
11-14-07, 02:10 AM
how much fun cash can be used on the MAS MArtini set? right now I have 28 dollars in funcash and I am able to use all 28 but want to know should I bank some more before ordering it
All 28?!How is that possible?I thought CH set the max at $10 for a set with that price?Maybe I'm missing something.

riotinmyskull
11-14-07, 04:48 AM
how much fun cash can be used on the MAS MArtini set? right now I have 28 dollars in funcash and I am able to use all 28 but want to know should I bank some more before ordering it

can you people put just a LITTLE effort behind trying to find the answers yourself:

Purchase Price of Set Maximum Amount of FunCash that may be Applied
$39.99 or less $10 FunCash
$40 - $59.99 $20 FunCash
$60 - $89.99 $30 FunCash
$90 - $149.99 $40 FunCash
$150 - $199.99 $50 FunCash
$200+ $60 FunCash

Trevor
11-14-07, 07:56 AM
can you people put just a LITTLE effort behind trying to find the answers yourself:
Amen.

You all have more patience than I. I know that we all ask questions without looking sometimes, I am guilty myself. But this club forum is ridiculous recently.

Several members here go above and beyond to have great threads with detailed information making CH an easy process for any newbie.

But instead of reading these threads, new members just continually pop in and ask the same questions over and over and over.

I think I'm generally a nice guy and often go out of my way to do forum and google searches for people too lazy to do it themselves, but this particular forum is driving me bonkers lately. Maybe I watched too much horror last month and am in a pissy mood, sorry .......

corysontag
11-14-07, 08:39 AM
Thanks Rotin very much I did search but searched the wrong thing

"You all have more patience than I. I know that we all ask questions without looking sometimes, I am guilty myself. But this club forum is ridiculous recently." Trevor if your guilty of it as well then I think you have no room to point fingers.

Cheato
11-14-07, 08:49 AM
1) The avg. cost of 1jk is about 5.xx unless you use B1G1 codes and free shipping to get it down under 4.50. Are there any codes available?That would be the Sale Codes thread.
2) I assume the price breakdown for mulitple fullfilment purchaes is 39.95 for 2, 59.95 for 3Yes. I think that's what Lizard wrote just a few posts before yours.
3) I was thinking of opening an account withoug the 3rd option to get Heroes HD ... What are my options available to maximize my account.We can't hold your hand and walk you through it. We don't know what you consider the best deal on things. Read the Sale Codes thread and this one and the FunCash thread and watch what other people do and come up with a strategy that "maximize[s your] account" for you.
4) I never used FC when I was a member (some five years ago). I remember it was for purchases made AFTER your commitment was made. Is there a precise direction of the way that funcash is earned and how can it be appliedThat would be the FunCash thread.
5) The HDL is the best code for the TV section, but the fulfillment titles being 19.95 with shipping makes me think that this is pretty unspectacular. The enrolmmen titles might be worth the avg cost of 13.xx, but it does not seem like the fulfillment titles would be worth the 13.xx cost. Am I seeing this incorrectly?Yes, you're not seeing this correctly. I just posted about the TV club a few posts before yours in this thread. The same sale codes can be used in the TV club as in the regular club, so you wait for a B1G1 with free shipping and then fulfill. Your enrollment box sets work out to about $15 each, and the regular DVDs that you get work out to exactly the same as the regular club (technically, it's the value of the regular DVDs that make the sets work out to about $15 each, but we don't need to get into the math here--Lizard and others have done that multiple times already).

Cheato
11-14-07, 09:08 AM
how much fun cash can be used on the MAS MArtini set? right now I have 28 dollars in funcash and I am able to use all 28 but want to know should I bank some more before ordering it
First, please note I had to completely re-edit this thread based on Lizard's post in the Box Set Fulfillment thread where he suggested NOT using the first $9.95 offer in a 7:2 enrollment if you are planning to fulfill with a box set that counts as 3 fulfillments.


Now, using $28 in FC on the MASH set is a poor usage of FC. In comparison to cycling an account, it actually costs you MORE MONEY to use the FC, and the FC is just thrown away. I did this with the Superman Ultimate Collection, but I was rash and impatient, and it cost me more by not taking the time to think it through.

If you cycle an account, using Lizard's method posted in the box set fulfullment thread, you can get the MASH set for $97.31 (by spending $130.90 and getting 7 regular DVDs: 6 from the enrollment--declining BOTH $9.95 offers--and 1 as a free one in a B1G1 code when you fulfill with the MASH set).

If you make the purchase with FC by spending $28 in FC, you can get the set for an additional $99.96 in real cash. So, you lose your $28 in FC AND an extra $2.65 in real cash (compared to cycling an account) by spending your FC.

If you spend $40 in FC, you can save $9.35 (over cycling an account) in real cash, which is 23 cents on the dollar. So, it would be a much smarter purchase if you can earn yourself another $12 in FC. Wait for a double or triple FC code, or a 60% off code, or a $4.99 sale, and get some $14.95 or lower regular DVDs), and you will keep your overall average price per DVD the same or even lower, and make much better use of your FC in the long run.

But that's only if you REALLY WANT to spend your FC, or if you have a lot of it, as Lizard posted below.

You can also spend your FC on non-fulfillment low priced titles, like Teen Titans, Lost Room, Police Squad, Justice League, Super Friends, Harvey Birdman, and other boxed sets under $19.95. Compared to best prices at other retailers, you might be looking at getting anywhere from 50 to 80 cents on the dollar for your FC by paying $10 in FC and $9.16 in real cash for something like a Super Friends box set.

lizard
11-14-07, 10:47 AM
I agree. With $28 in funcash I'd use it to get regular DVDs for free (plus shipping) or use $10 on low price sets, that is, sets with a "special" price of less than $19.95 that can't be used as fulfillments.

In general, funcash is not worth the trouble to accumulate and use. It was different some years ago when we could use funcash to get sets for free (except for the shipping charge). If you must try to accumulate funcash, do as Cheato suggests and wait for triple funcash offers and the like. But a BOGOF offer would seem to be of more value than triple funcash to me.

Funcash is intended by Columbia House to entice club members to spend more than they otherwise would to get something that is almost worthless: funcash. Based on the posts in this forum over the last few years, it has been wildly successful for CH. Yes, if you have a lot of it, it makes sense to use it on something. But it isn't usually cost effective to buy DVDs in a fulfilled account just to get more funcash.

lizard
11-14-07, 11:01 AM
...
3) I was thinking of opening an account withoug the 3rd option to get Heroes HD ... What are my options available to maximize my account...If by this, you are asking if you should decline the "bonus" $9.95 DVD when enrolling, the answer is yes. The Heroes HD DVD set will count for three fulfillment credits so enrolling with just the 6 DVDs for 49˘ each — $2.94 total — is the best way to go.

If that's not what you meant with your question, please rephrase it.

Loc Nar
11-14-07, 11:31 AM
Is there any particular reason why we don't have a separate CH thread which tracks individual DVD's that are listed at a "Special Club Price"? If not, I'll start one. Having a running list of those would be helpful in making buying decisions.

lizard
11-14-07, 12:09 PM
There might well be a thousand "special" priced titles at Columbia House. It wouldn't be practical to list them unless someone wants to run a data miner program to collect information on the entire CH catalog.

However, there is a thread that lists titles that are not available for enrollment that can then be used for BOGOF and funcash purchases:
CH Not Available for Enrollment (Regular Priced Items to spend on Funcash and B1G1) (http://forum.dvdtalk.com/showthread.php?t=467827)

If you would like to start a thread that lists "special" priced DVDs, you are welcome to do so.

Sandyk67
11-14-07, 02:36 PM
Since CH does carry Perry Mason box sets, does anyone know when the latest release (Nov. 13) will be available for purchase? Would love to buy that one with a B1G1 code as I did last time.

That'sAllFolks
11-14-07, 05:49 PM
That would be the Sale Codes thread.
Yes ok,

Yes. I think that's what Lizard wrote just a few posts before yours.).
Yes, he wrote that 39.95 counts as 2, but how much for three.

We can't hold your hand and walk you through it. We don't know what you consider the best deal on things. Read the Sale Codes thread and this one and the FunCash thread and watch what other people do and come up with a strategy that "maximize[s your] account" for you..
What do you consider the best deal --- the cheapest. I'm not asking you to hold my hand, just maybe some insight that you have gleaned. Like I've said I've been out of CH for a few years and am trying to process the info that maybe you've picked up little by little.


That would be the FunCash thread...
Here is the results for searching for "cash" in the title for DVD Clubs
what should i do with my $12 fun cash at CH?
atari2600 10-19-07 08:20 PM
by BobO'Link 9 551 DVD Clubs
question about fun cash
atari2600 05-14-07 07:46 AM
by movieguru 1 340 DVD Clubs
Is signing up for ch.com worth it? ( 1 2 )
Brent L 03-17-07 11:43 AM
by lizard 49 3,068 DVD Clubs
Triple fun cash and free shipping?
DVDMagic 01-21-07 12:09 PM
by lizard 2 561 DVD Clubs
No Preferred Shipping Rate for CH Fun Cash Orders!
oldchuckles 06-09-06 01:35 PM
by lizard 8 294 DVD Clubs
How do you combine fun cash from different accounts? ( 1 2 )
cynthia 05-17-06 05:53 PM
by Bill Needle 45 2,887 DVD Clubs
TRIPLE Fun Cash
piraeus72 12-23-05 09:20 AM
by Qui Gon Jim 19 1,132 DVD Clubs
Closing account with negative Fun Cash balance?
bhauge 12-20-05 12:15 AM
by ITALIAN926 1 191 DVD Clubs
Fun Cash aint fun!
mikerobrewer 11-13-05 07:22 PM
by consoleman 12 772 DVD Clubs
Fun Cash - Is my logic right here?
BKenn01 07-16-05 10:38 PM
by Keith123 11 624 DVD Clubs
Fun Cash order email confirmation? ( 1 2 )
viking99 04-28-05 11:16 AM
by basaro 25 1,062 DVD Clubs
Fun Cash redemption starts today (change of terms in effect for website)
bub 04-21-05 11:47 AM
by sumdeus 18 1,342 DVD Clubs
My Fun Cash - Gone! ( 1 2 )
TheDave123 04-08-05 12:47 PM
by abintra 27 1,943 DVD Clubs
Time to use Fun Cash! ( 1 2 )
KennyBoy 12-31-04 10:56 AM
by kenbenobi 33 2,589 DVD Clubs
Bonus $10 Fun cash on >$40 order by phone 11/4 ( 1 2 )
Bill Needle 11-07-04 02:23 AM
by Bill Needle 29 1,208 DVD Clubs
Double Fun Cash w/$35 . . . any free shipping codes out there?
MISS PEACH

Here are the results using keyword "funcash"
James Bond Sets $41.97 as fulfillment or $30 w/ funcash
basaro 10-19-07 02:15 PM
by basaro 5 289 DVD Clubs
Questions regarding CH.com FUNCASH
ThaGoddfather 09-04-07 11:37 AM
by starman9000 17 578 DVD Clubs
DVDs 50% off for Mother's Day (works with funcash)
cziffra 04-29-07 01:13 PM
by Dane Marvin 21 1,142 DVD Clubs
Funcash charged twice with mothers Day DVD's
movieguru 04-27-07 09:24 AM
by movieguru 10 504 DVD Clubs
Funcash suggestions (bang for your buck, etc.) ( 1 2 3 4 5 6 )
Rothlover 04-15-07 01:17 PM
by lizard 127 6,973 DVD Clubs
$5 Funcash Per Title
JoN8282 03-20-07 07:22 PM
by lizard 8 772 DVD Clubs
Tripple Funcash on Oscar winners and Nominees
movieguru 02-26-07 11:47 PM
by movieguru 0 262 DVD Clubs
CH takes away funcash from a return before jan 1
movieguru 02-05-07 10:02 AM
by movieguru 0 137 DVD Clubs
Lost my funcash with new year
michaema 01-22-07 11:07 PM
by azs 16 842 DVD Clubs
Redeeming FunCash
ESG927 01-22-07 12:52 PM
by Al_Tahoe 9 510 DVD Clubs
Ultimate Superman and Funcash ( 1 2 )
DVDGamer 12-14-06 12:11 AM
by dsa_shea 41 1,727 DVD Clubs
Triple FunCash thru 10/26
Xbox69 10-20-06 11:49 PM
by Xbox69 4 579 DVD Clubs
Double Funcash
superdeluxe 06-02-06 09:19 AM
by superdeluxe 0 173 DVD Clubs
New Sale - B1G1 free is back!!! ( 1 2 3 4 5 6 ... Last Page )
themeloman 05-23-06 09:42 PM
by DantheApe 396 35,066 DVD Clubs
$7.95 MGM titles--good way to use FunCash ( 1 2 )
illennium 05-23-06 05:52 PM
by pizzamousechips 28 2,338 DVD Clubs
About to cancel account, what to do with Funcash?
Dantm 03-03-06 09:41 PM
by Sweet Baby James 4 338 DVD Clubs
Funcash Strategies
BKenn01 02-20-06 05:49 PM
by Erreth 10 722 DVD Clubs
Funcash Problems
Bigbully 02-12-06 01:10 PM
by Bigbully 0 195 DVD Clubs
Disappearing funcash orders
bahgee 01-16-06 10:54 AM
by Sweet Baby James 3 248 DVD Clubs
Negative Funcash balance after ordering???
movieguru 01-03-06 07:07 PM
by sumdeus 19 582 DVD Clubs
Help - $20 funcash, need options ( 1 2 )
ryuryu2949 12-31-05 01:08 PM
by dsa_shea 31 1,473 DVD Clubs
Funcash Questions
movieguru 12-29-05 10:18 AM
by lizard 8 473 DVD Clubs
CH Funcash Strategies?



None of these stick out as the "FUN CASH" thread ... just a little concise info would have been nice. If you don't want to answer, then please DON"T



Yes, you're not seeing this correctly. I just posted about the TV club a few posts before yours in this thread. The same sale codes can be used in the TV club as in the regular club, so you wait for a B1G1 with free shipping and then fulfill. Your enrollment box sets work out to about $15 each, and the regular DVDs that you get work out to exactly the same as the regular club (technically, it's the value of the regular DVDs that make the sets work out to about $15 each, but we don't need to get into the math here--Lizard and others have done that multiple times already.).
THANK you for an answer.

I did read alot of the threads and was trying to get some info before I made a plunge. The answers to my questions are spread out over 100 pages of threads ... just trying to get some concise info without taking half a day to read everything ...

BobO'Link
11-14-07, 10:48 PM
OK, I have several questions, some of the answers I may have gleaned from posts, but would like a more direct answer.
I don't want to "slam" you too hard, but most of your questions can be answered by very little reading of a few key threads. It seems that the vast majority of newbies recently just aren't getting this or taking the time. The most significant threads are stickies or get updated so regularly that they might as well be stickied. Anyway... here are some answers for you.


1) The avg. cost of 1jk is about 5.xx unless you use B1G1 codes and free shipping to get it down under 4.50. Are there any codes available?
Yes: The Columbia House Sale Offer Codes, Part III (http://forum.dvdtalk.com/showthread.php?t=511916&page=1&pp=25) thread. READ the FIRST post and then jump to the last page. Work backwards until you get to a list. Here (http://forum.dvdtalk.com/showthread.php?p=8279797#post8279797) is the latest list from theJester (who does a GREAT service keeping these up-to-date).


2) I assume the price breakdown for mulitple fullfilment purchaes is 39.95 for 2, 59.95 for 3
The first post in THIS VERY THREAD contains your answer. It's in blue text.


3) I was thinking of opening an account withoug the 3rd option to get Heroes HD ... What are my options available to maximize my account.
Lizard covered that very well several posts back (http://forum.dvdtalk.com/showthread.php?p=8285660#post8285660).


4) I never used FC when I was a member (some five years ago). I remember it was for purchases made AFTER your commitment was made. Is there a precise direction of the way that funcash is earned and how can it be applied
Funcash is earned with EVERY DVD purchased (but NOT on free titles). An unfulfilled account earns $1 with each DVD purchased and $2 on most sets. Fulfilled accounts earn $2 on most DVDs with sets earning $4 or more. Put it in your cart to see the amount earned. Applying fun cash is a fine art and greatly debated as to its' merit/worth. Most of us wait for a FC "glitch" and jump on it. If that doesn't happen before 12/31 (cutoff date after which you lose ALL unused FC) you just do your best to maximize what you get. There are several threads with suggestions. All are short and there is good advice to be had reading them:
CH Special Club Price DVD's (http://forum.dvdtalk.com/showthread.php?t=517245)
CH Not Available for Enrollment (Regular Priced Items to spend on Funcash and B1G1) (http://forum.dvdtalk.com/showthread.php?t=467827)
what should i do with my $12 fun cash at CH? (http://forum.dvdtalk.com/showthread.php?t=514641)


5) The HDL is the best code for the TV section, but the fulfillment titles being 19.95 with shipping makes me think that this is pretty unspectacular. The enrolmmen titles might be worth the avg cost of 13.xx, but it does not seem like the fulfillment titles would be worth the 13.xx cost. Am I seeing this incorrectly?
Yes, you are. I can't locate the original post (I think it was by Lizard) that gave the "true cost" breakdown. Essentially it's this:

$9.95 sign up - 2 Sets
$19.95 x 2 - Purchase fulfillments with a B1G1 + Free Ship code
$49.85 - Total Cost
Subtract $4.80 x 4 (the generally accepted average cost per DVD when cycling accounts in the regular club).
That leaves 2 sets for $30.65 or $15.33 each.

If you do a B1G1 and do not get free shipping, add $4.98 to each set assuming you did 2 orders. If all on 1 order add $4.48 to each set.

If you do NOT do B1G1 and do NOT get free shipping, add $9.78 to each set and ask youself why you did such a brain dead thing! :)

You could also fulfill with a $39.95 set which counts as 2 selections. You should still come out under $20 per set depending on the number of disks in the fulfillment title.

smashthesymbols
11-14-07, 11:33 PM
I just opened up a package from Columbia House and found they sent me the wrong item. I went to the returns and exchanges section and did everything it asked and it says the correct item along with a return label are on the way. Has anyone ever done that and had it work, or do I actually need to talk to someone there to fix it?

Sandyk67
11-14-07, 11:57 PM
It has worked for me, they sent me the label to return the item, in my case it was damaged.

awlez18
11-14-07, 11:59 PM
Can someone please (I MEAN PLEASE im drooling over how columbia house has fox titles) do me a favor and tell me the prices of some of the simpson tv sets as well as the family guy. I CANT BELEIVE IT..... ITS FINALLY HERE!!!!!!

Sandyk67
11-15-07, 01:17 AM
The Simpsons

Seasons 1-6 is $23.97 each
Seasons 7-10 $29.97 each
The movie is $19.95 for both the widescreen and full screen versions.

Family Guy

Volumes 1-2 is $29.97 each
Volumes 3-5 is $23.97 each
Family Guy: The Freakin' Sweet Collection 2004 Full Screen $8.97
Family Guy Presents Stewie Griffin: The Untold Story Unrated 2005 Full Screen $11.97

Cheato
11-15-07, 09:00 AM
By optimizing your purchases, you can get the $23.97 titles, including their 5.99 or 6.99 shipping costs, for $14.81 and $15.81 respectively. And the $29.97 ones work out to $21.81. And the movies would work out to $4.80.

But in order to get all those sets, you'd have to cycle a LOT of accounts and it would take a long time, and you'd wind up with many other DVDs at $4.80 a piece.

You can also use the TV Club and get some of them as enrollments, and they work out to about $15 a piece there, too (read the discussion here and in the box sets fulfillments threads for the calculations of prices and values).

moonraker
11-15-07, 11:22 AM
How long does it typically take for a movie that doesn't qualify as a redeem-a-friend-reward to one that does? A friend just signed up, so I now have 2 movies to pick. But "FF: Rise of the Silver Surfer" currently doesn't qualify to be picked for this. I'm thinking its because its still considered a new release. Any ideas when its status might change? One month? Three months? Six months?

That'sAllFolks
11-15-07, 01:12 PM
I don't want to "slam" you too hard, but most of your questions can be answered by very little reading of a few key threads. It seems that the vast majority of newbies recently just aren't getting this or taking the time. The most significant threads are stickies or get updated so regularly that they might as well be stickied. Anyway... here are some answers for you..

Thank you for taking the time to answer me. I did read a lot of threads (but maybe not the right ones or maybe I missed the pertinent info).

Again I thank you and Cheato for your answers.

lizard
11-15-07, 05:49 PM
Since CH does carry Perry Mason box sets, does anyone know when the latest release (Nov. 13) will be available for purchase? Would love to buy that one with a B1G1 code as I did last time.It is really hard to know whether and when Columbia House will carry a particular title. Because they have the other sets I would guess that they will get it eventually.

lizard
11-15-07, 06:12 PM
How long does it typically take for a movie that doesn't qualify as a redeem-a-friend-reward to one that does? A friend just signed up, so I now have 2 movies to pick. But "FF: Rise of the Silver Surfer" currently doesn't qualify to be picked for this. I'm thinking its because its still considered a new release. Any ideas when its status might change? One month? Three months? Six months?We rarely hear about anyone doing the "friend" thing because it is such a poor deal for the "friend". So, it is hard to know what the criteria are for a title to become available. If it has to be an enrollment selection, my guess is that Fox titles will be available for enrollment after the standard three months; others are guessing two months. The special edition versionFantastic Four: Rise of the Silver Surfer - the Power Cosmic (Pre-Order, 11/27/07) is very unlikely to become available for enrollment.

Will you eventually be able to choose it as a "friend" selection? I'm sorry, I haven't the slightest idea. You could try other special editions that are not available for enrollment as a test to see. If what you want is the regular edition, then I would guess that you will need to wait until it is available for enrollment, whenever that turns out to be.

masuerte
11-19-07, 05:53 AM
I applied online using the "bill me" option on the 7th this month. No confirmation or mailing of dvd enrollments, no emails of acceptance. Is it safe to say they lost my application? I already have just one other open account... I just hope it's safe to apply again, I wouldn't want to accidently open 3 accounts.

lizard
11-19-07, 10:53 AM
^It isn't likely that Columbia House would accidentally let you open three accounts but, even if they did, it wouldn't be a problem (some people mistakenly believe that it would lead to the blacklist or some such thing).

I'd wait a few more days — at least two weeks overall — before reapplying. And when you do, try to pick different enrollment titles in case the missing application does get approved.

dadaluholla
11-19-07, 12:05 PM
I have had 3 open DVD accounts at various times over the years, and never experienced any issues.

electronleaker
11-20-07, 12:21 AM
Ok, got a question. I'm new to all this. I'm interested in the hd-dvd's and I like the CH.com prices for them. What is the difference between the club price and CH.com price? How do I get to the CH.com website to enroll? I've googled it and it only comes up with the columbiahouse.com website. Is this the right site to get the 40% off titles including the good hd-dvd prices? Thank you for your time and help.

lizard
11-20-07, 08:36 AM
^ Go to www.ch.com to get to the site. Be aware that you can't see the very limited selection of enrollment titles until you actually begin the enrollment process. However, smashthesymbols put together a list in September that is probably still current:
http://forum.dvdtalk.com/showthread.php?p=8171443#post8171443

For more information about CH.com, check out the Is signing up for ch.com worth it? (http://forum.dvdtalk.com/showthread.php?t=488977) and CH.Com Deals (http://forum.dvdtalk.com/showthread.php?t=494498) threads. The information is somewhat old but since CH.com never has sales, little changes in the club.

The basics are that you get 2 DVDs on enrolling and have to buy two to fulfill (but they can be any price). Nearly all DVDs are 40% off list price and shipping is always free. That's it. Much less hassle than the regular club but prices aren't as good as a well-optimized regular club account.

electronleaker
11-20-07, 07:06 PM
Great, thank you lizard. Clears up a lot for me.

swamptours
11-26-07, 09:46 AM
Which is the correct website to go to? I keep getting the deal where you buy 1 now and get 4 later. Which website do you go to to get the buy 5 or 7 now? Thank you.

lizard
11-26-07, 12:27 PM
Which is the correct website to go to? I keep getting the deal where you buy 1 now and get 4 later. Which website do you go to to get the buy 5 or 7 now? Thank you.That sounds like a cookie problem, the Columbia House site is locked into the standard deal. Try closing your browser window then opening a new one and going to columbiahouse.com. Enter the enrollment code, for example: D50, where it says "Enter Savings Code" and hit "Go". You should see the offer details for a good 7:2 code: 6 @ 49˘, three to fulfill, buy one more for $9.95 and have just two to fulfill (skip the second $9.95 "bonus").

If you still get the standard deal, try erasing any Columbia House cookies that your browser might have accumulated (this really shouldn't be necessary however).

masuerte
11-27-07, 04:22 AM
I was wondering if anyone has ever signed up on the phone for their second account. Meaning if anyone has ever opened an account on the phone while they still had an existing account. What should I expect? How should I state my reason about opening a second account with the same name, email, credit card and adress?

riotinmyskull
11-27-07, 04:53 AM
I was wondering if anyone has ever signed up on the phone for their second account. Meaning if anyone has ever opened an account on the phone while they still had an existing account. What should I expect? How should I state my reason about opening a second account with the same name, email, credit card and adress?

they won't even ask about your other account. you're allowed to have 2 accounts.

masuerte
11-27-07, 06:34 PM
Sorry if my whining is getting annoying but Ugh I'm having a hell of a time with trying to get another account opened up with CH. So far no luck. Everytime I call up to open another account they don't listen to my suggestion of codes... maybe I'm not pushing them hard enough but the CSRs were kinda curt too. I also don't have a PSN and they keep asking for that like it's necessary.

riotinmyskull
11-27-07, 10:43 PM
Sorry if my whining is getting annoying but Ugh I'm having a hell of a time with trying to get another account opened up with CH. So far no luck. Everytime I call up to open another account they don't listen to my suggestion of codes... maybe I'm not pushing them hard enough but the CSRs were kinda curt too. I also don't have a PSN and they keep asking for that like it's necessary.

you already have 1 account right? use that account number as your PSN. and use 98W as your enrollment code.

lizard
11-28-07, 09:58 AM
Sorry if my whining is getting annoying but Ugh I'm having a hell of a time with trying to get another account opened up with CH. So far no luck. Everytime I call up to open another account they don't listen to my suggestion of codes... maybe I'm not pushing them hard enough but the CSRs were kinda curt too. I also don't have a PSN and they keep asking for that like it's necessary.That is most unusual in my experience. Are you calling 888-242-3837? Perhaps Columbia House is changing phone enrollment policy. I have always found the CSRs on the new enrollments line to be friendly and easy to work with.

Be aware that the regular CSRs at the usual phone numbers aren't allowed to use enrollment codes and just give out the standard deal. That's why one must make sure to get to the new enrollment line.

lizard
11-28-07, 10:23 AM
<------Not a current member

Okay....need some help. I received an email offering: 6 DVDs for $.49 each with free S+H, with 2 at full price within 2 years. I was in process of filling my basket online and the offer somehow mysteriously switched midstream to 5 @ $.49 with 4 at full price. WTH? Anyone know what's going on? Does CH commonly try and pull these bait and switch tactics? :hscratch:No, that doesn't usually happen with an e-mail offer. Like masuerte said, it could be a cookie problem. I'd suggest closing your browser, re-opening your e-mail, and trying again.

I haven't come across an offer as good as the one you say you got. The typical "best" enrollment offers are 6 @ 49˘, three to fulfill, buy one more for $9.95 and have two to fulfill. If you check the URL in your e-mail link you should be able to find the enrollment code at the end (for example a recent "we want you back" e-mail I received ends in ...dk=AB4 so the enrollment code is AB4). I'd be interested in knowing what your enrollment code is.

awlez18
11-28-07, 05:57 PM
This is a really stupid question and I apologize ahead of time
-Should i buy family guy vol2 and a simpsons set (both around $30)(using as fulfillments) or get them at about $15 (from like a bestbuy)
whats the better deal at the end?

bigjim25
11-28-07, 06:53 PM
This is a really stupid question and I apologize ahead of time
-Should i buy family guy vol2 and a simpsons set (both around $30)(using as fulfillments) or get them at about $15 (from like a bestbuy)
whats the better deal at the end?
If you're fulfilling I'd get newer sets and use one of the codes to get an extra DVD for free. ;)
Code 802349 is unlimited B1G1F w/free shipping & expires today! Free shipping/DVD excluded on box sets.
Lots of good 2 disc DVDs are available for free:
Live Free or Die Hard
F4: Rise of the Silver Surfer
Hairspray
Wizard of Oz
Serenity
Tom & Jerry Spotlight Collections
Droopy Collection
and many more http://forum.dvdtalk.com/showthread.php?t=515213 .

Cheato
11-28-07, 07:43 PM
This is a really stupid question and I apologize ahead of time
-Should i buy family guy vol2 and a simpsons set (both around $30)(using as fulfillments) or get them at about $15 (from like a bestbuy)
whats the better deal at the end?As bigjim25 said, definitely use some sale code to get a better deal. And if you want to see what the better deal is in the end, then you can check out my recent post in the TV Club discussion thread where I showed some calculations you can do to deternine the "true" cost of a box set through CH.

Jedi Master 33
11-28-07, 09:39 PM
Does it sometimes take longer than 1 week to get orders? I now have two shipped orders that I have not recieved and normally I get them in about a week.

BobO'Link
11-29-07, 07:26 PM
Does it sometimes take longer than 1 week to get orders? I now have two shipped orders that I have not recieved and normally I get them in about a week.
Yes. Especially this time of year. I would give it 2 weeks before I began to be concerned and probably 3 before I contacted CS.

Super56K
11-29-07, 07:38 PM
Here's something I'm wondering about. I closed an account yesterday, and when I got home from classes today I saw that I finally received one of the director's selection emails. Since the account is closed I can't do anything on the site so I just want to make sure I'm not going to get a $20+ charge for Order of the Phoenix dvd when it's finally released if I don't take any action.

smashthesymbols
11-29-07, 08:05 PM
Here's something I'm wondering about. I closed an account yesterday, and when I got home from classes today I saw that I finally received one of the director's selection emails. Since the account is closed I can't do anything on the site so I just want to make sure I'm not going to get a $20+ charge for Order of the Phoenix dvd when it's finally released if I don't take any action.If the account is canceled you're fine. No need to worry.

aJOHNymous
11-30-07, 03:04 PM
Is CH.com the same as columbiahouse.com? I know they are essentially both "columbiahouse", but why the different web addresses and sites?

I'm curious because I plan on closing my columbiahouse.com account and starting a new account but I'd like to join the site with the best deals.

lizard
11-30-07, 05:18 PM
^ I suggest that you read the first post in this thread for answers to FAQs, such as yours:• What is “CH.com”? Is it different from the regular DVD Club?

Yes, CH.com accounts (www.ch.com) are very different from the regular DVD club accounts (www.columbiahouse.com). With CH.com prices are usually 40% off list, shipping is always free, and there are no “Director’s Selections” to fuss with. Also, the two required fulfillments can be any price, as opposed to $19.95 or more.

The downside is that the enrollment selection is very limited and one can’t use sale offer codes at CH.com. This means that DVDs purchased in a regular club account are usually much less expensive than at CH.com. But CH.com is more convenient and much less hassle. Many of us keep a CH.com account open in addition to our regular DVD club accounts.

For more information and discussion about Ch.com, check out the Is signing up for ch.com worth it? (http://forum.dvdtalk.com/showthread.php?t=488977) thread and the CH.Com Deals (http://forum.dvdtalk.com/showthread.php?t=494498) thread.

riotinmyskull
12-11-07, 05:38 AM
you guys think we'll get 'eastern promises' added? it comes out 12/26 and it's a focus feature film.

lizard
12-11-07, 11:39 AM
I can't recall ever seeing a title listed as being from "Focus" so my guess would be that Columbia House will not carry it.

Gobear
12-11-07, 11:53 AM
I can't recall ever seeing a title listed as being from "Focus" so my guess would be that Columbia House will not carry it.

Focus Features is just the arthouse division of Universal, like Sony Classics or Fox Searchlight. Columbia House does carry other Focus titles, like Brokeback Mountain, Brick, Talk to Me, and Hollywoodland. Because Universal titles generally only show up in the Columbia House catalog on the day of release, you'll have to wait until the 26th to order Eastern Promises, but I'm confident that it will be available.

riotinmyskull
12-11-07, 12:49 PM
Focus Features is just the arthouse division of Universal, like Sony Classics or Fox Searchlight. Columbia House does carry other Focus titles, like Brokeback Mountain, Brick, Talk to Me, and Hollywoodland. Because Universal titles generally only show up in the Columbia House catalog on the day of release, you'll have to wait until the 26th to order Eastern Promises, but I'm confident that it will be available.


just what i wanted to hear.

moonraker
12-14-07, 01:44 PM
Why is CH listing Chinatown (Special Collector's Edition) as a pre-order with a release date of 12/26/07? This latest version came out on 11/06/2007 and is showing as in-stock and available at all other retailers I've checked. Also: DDD and DVDPlanet list this as full screen, but certainly it must be widescreen, right? Can anyone who owns this version confirm the aspect ratio?

Thanks!

Manzana
12-14-07, 02:25 PM
I have several questions...

1. If I want to return some unopened CH DVDs I received the last few weeks, do I just send them back or do I need to do something online or call them up to let them know first?

2. How many days do I have to return these DVDs and is it counted from the original order date or the received date on each (such as preorders which may ship in future weeks/months)?

3. If I return 1 B1G1F (BOGO) DVD, what happens depending if it's the free one or the full priced one? Will they put back the full amount on my credit card, half the amount, or not give me anything back?

4. I couldn't find a Funcash FAQ. In previous years I thought Funcash disappeared on Dec. 31st or there were restrictions on when you could use it. What are the restrictions now?

The reason for these questions is after placing my first large order this year for some new releases (BOGO) and $7.95 2-disc edition with free shipping, after they arrived I found much better deals on several of them (or HD-DVD versions for the same price as the SD ones I ordered). It's enough to justify paying return shipping. Is it wise to pay extra for delivery confirmation to CH?

After a few tries and hangups to CH, I asked the above questions of a CH CSR who spoke poor English and kept changing her answers, so I figure she wasn't understanding my questions and I gave up. Sadly the real experts on CH seem to be here and not at CH.

Sweet Baby James
12-14-07, 02:38 PM
^

1. I would click on the Returns & Exchanges link on the site to arrange the return. Better to play it safe and who knows, they may even send you a return shipping label.

2. 45 days from the shipment invoice date.

3. This, I don't have an answer. CH is so goofy that they might give you a full refund and let you keep the other title.

4. FunCash redemption is still scheduled to end on December 31. CH has been known to extend this period, but I would use it up, just in case.

Cheato
12-14-07, 05:04 PM
The reason for these questions is after placing my first large order this year for some new releases (BOGO) and $7.95 2-disc edition with free shipping, after they arrived I found much better deals on several of them (or HD-DVD versions for the same price as the SD ones I ordered). It's enough to justify paying return shipping. Is it wise to pay extra for delivery confirmation to CH?
If you ordered extra DVDs that weren't used as fulfillments, then chances are that you paid too much, because you could have just closed your account and opened another one--unless you're impatient and can't wait for things to become enrollment titles, or don't have other enrollment titles that you'd want.

If you did get them as fulfillments, then I seriously doubt that you found better deals on them anywhere else (especially HD-DVD versions), because you essentially got them for about $5 each, when you factor in your savings on your enrollment titles.

I'm only writing this to make sure that you're thinking about the costs in the right way. You didn't pay 19.95 + 7.95 + 19.95 + 7.95 for 6 titles. You paid 19.95 + 7.95 + 19.95 + 7.95 + 12.89 for 13 titles. (Or something like that--I don't know your exact details.) Personally, I wouldn't use the $7.95 option because that just increases the average cost; be patient and use a B1G1 with free shipping on any purchase code.

lizard
12-14-07, 06:23 PM
Why is CH listing Chinatown (Special Collector's Edition) as a pre-order with a release date of 12/26/07? This latest version came out on 11/06/2007 and is showing as in-stock and available at all other retailers I've checked. Also: DDD and DVDPlanet list this as full screen, but certainly it must be widescreen, right? Can anyone who owns this version confirm the aspect ratio?

Thanks!If Columbia House adds a title to their catalog after its release date they will sometimes set it up as a pre-order on their system. The available for enrollment date is usually based on the "real" release date, not the CH pre-order date.

FWIW, Amazon shows it as widescreen, as expected.

lizard
12-14-07, 06:25 PM
Manzana, I'd strongly suggest that you just sell or give away the DVDs that you no longer want. Trying to hassle with a partial return of an order is way more trouble than it is worth IMO.

BobO'Link
12-14-07, 07:00 PM
^ Very much agree! Plus as Cheato mentioned you must absolutely take into account EVERYTHING purchased on the account (enrollments, fulfillments, anything else purchased) and, at a minimum, average that cost to get your true cost-per-selection of that membership. It can get a bit more complicated if you've purchased "box sets", but Cheato and others have posted on more than one occasion various formulas to help guide you in the actual "true" costs for selections.

lizard
12-16-07, 09:24 AM
I know this has nothing to do with savings codes and I apreciate the codes you all have been posting i used a couple of them thanks but I'm having trouble with Columbia House they keep sending me directors selections i don't want they keep charging me i already got an over draft charge in my bank account because of this and I'm going crazy i been looking at my directors selections every day and its been saying no outstanding directors selections but then in my account order it says automatic order this and that this and that i can't find a number to contact a represintive at Columbia House only a computer i can't remove my credit card its driving me crazy please help thanksYou could try calling 888-467-7404 during normal business hours (not on weekends).

You could try e-mailing them at dvd@columbiahouse.com and asking them to remove your card card and change your account to "bill me". Be sure to include your name, address, and account number.

This may sound like a really dumb question, but are you sure you are logging in to the correct account? Many of us have several accounts. Are the unwanted Director's Selections being sent out on the correct account number? It is possible that Columbia House has mixed up accounts.


Your experience is why I really, really dislike debit cards. With credit cards one has protection against erroneous charges (in the near future I'll be disputing an incorrect charge, which CH refuses to correct, with my credit card company). With debit cards one's entire bank account is at risk.

Dane Marvin
12-16-07, 10:00 AM
Lizard, I have a debit card and the same thing that happened to Mike happened to me. I have two CH accounts and always decline my Directors Selections via the web. They sent me for EACH account, the Spiderman 2-pack as an "automatic" order. Each of these was $35, equating to $70 in unwanted charges. I am really pissed at CH for doing this and am considering leaving the club now. It would be hard to walk away with all the great deals, but I am getting very close to accruing all the back catalog titles I want in my collection, which is primarily what I've been using CH for. I could always keep my CH.com membership and get the occasional deal from them there.

Otherwise, is there any way to remove your card info from you account and only have it in there when you actually order something? I really dont want to have my card on file there anymore.

Gobear
12-16-07, 11:26 AM
Lizard, I have a debit card and the same thing that happened to Mike happened to me. I have two CH accounts and always decline my Directors Selections via the web. They sent me for EACH account, the Spiderman 2-pack as an "automatic" order. Each of these was $35, equating to $70 in unwanted charges. I am really pissed at CH for doing this and am considering leaving the club now. It would be hard to walk away with all the great deals, but I am getting very close to accruing all the back catalog titles I want in my collection, which is primarily what I've been using CH for. I could always keep my CH.com membership and get the occasional deal from them there.

Otherwise, is there any way to remove your card info from you account and only have it in there when you actually order something? I really dont want to have my card on file there anymore.

Have you fulfilled your accounts? You can call up Columbia House and ask to be switched to a plan where they don't send you any automatic Director' Selection, so long as you order something within 5 months.

lizard
12-16-07, 11:47 AM
Dane Marvin, Yes. You can get a CSR to change your account to "Bill Me". While I have had this done via the phone, I assume that one can also have it done via e-mail, but have never done so myself.

The other thing you can do is close an account once it is fulfilled. No more Director's Selections to fuss with.

Columbia House is actually quite good about accepting returns and crediting the mistaken charge back to your card. But that doesn't help if you are using a debit card and skating close to your account minimum, because the overdraft damage is already done. The best you can do then is to throw yourself on the mercy of your bank and ask them to waive the overdraft fee(s).

Again, when I recommend using "credit cards" as being the most convenient way to handle accounts, I definitely DO NOT mean debit cards. Columbia House mistakes aside, if your debit card gets stolen and your bank account drained, the bank fees will eat you alive — they are a major profit center for banks. Credit cards have losses limited to $50 (and nearly all card companies will waive that) if the loss is reported promptly. [I am assuming, of course, that one does not revolve balances from month-to-month — paying interest is poor financial management — and that one doesn't get near one's credit limit.]

I'll get off my soapbox and stop preaching. I realize that people can do as they wish and it is none of my business. But I speak as a credit card arbitrageur: I make money by using the card companies' teaser rates and investing the money to earn the "spread". This is a risky game and requires me to be meticulous in managing my card portfolio. One late payment and the scheme collapses. I have been doing this for more than a decade now with no slip-ups.

Manzana
12-16-07, 12:01 PM
Manzana, I'd strongly suggest that you just sell or give away the DVDs that you no longer want. Trying to hassle with a partial return of an order is way more trouble than it is worth IMO.
Really? I've considered that possibility knowing it's rare that I can get someone on the phone there who can speak English well. Will they give me the proper credit or just "lose" my DVDs? I don't know.

Cheato, I paid $22.95 (BOGO) for 2 new release DVDs making them $11.50 each, plus a bunch of 2-DVD SEs for $7.95 so $7.95 each is the price. I didn't factor in the Funcash. Yeah, that's more than fiddling with new enrollments and such to get $5 each, but I just don't have the time to mess with setting up multiple accounts. All I know is $7.95 with no tax and shipping was cheaper than I could find them elsewhere at the time. Since then a few have had better deals. The few DVDs I'm thinking of returning are a 2-DVD SE I paid $7.95 (which I got for $2 on BF), Harry Potter 5 SE for $11.50 and Transformers SE for $7.95 because those HD-DVDs will be $15-$17 each at BBY this week. Maybe I should just stick with the SD DVDs and eat the $6 difference on that other DVD if returning to CH is such a hassle?

BobO'Link
12-16-07, 03:18 PM
While I don't think this is what is happening with mike050 I've seen it on several of my accounts.
Scenario:
Log in. There is a selection of the month to respond to. I decline. Home page now shows "You've responded to your Selection of the Month".
Log in later that day or the next day, NO outstanding selection of the month shown. Apply savings code. Selection of the month now appears.

I get the impression that if I respond to the selection when using a special code that I may not actually be making a valid response. Due to what I've seen I always reply to the selection of the month immediately after logging in and then just browse around. If I was intending to make a purchase with a special code I log out and log back in to use the code. Once I've applied a code I do NOTHING but make the purchase intended and log out.

Yeah, I know it seems a bit paranoid, but if it helps prevent such problems it's worth the hassle.

Another thing I do with CH is use a "virtual" CC for ALL payments. I typically set one up with double the amount of an intended purchase (because of the way CH "dings" your card) and a 2 month expiration date. As soon as the payment goes through I close the card. Can't be used again except for a credit back. This not only prevents CH from charging you for something you really did not order but it also helps protect the main card number against theft, etc. Again, it's a bit paranoid but there is a certain peace of mind involved.

Sandyk67
12-16-07, 05:59 PM
You can email them about the bill me option, I've done it more than once and they always switched it over for me.

lizard
12-17-07, 11:18 AM
Really? I've considered that possibility knowing it's rare that I can get someone on the phone there who can speak English well. Will they give me the proper credit or just "lose" my DVDs? I don't know... If you used a BOGOF code, trying to do a partial return could cause all sorts of problems. Especially since you probably didn't technically have the sale offer code on your account in the first place. Maybe you could get them to swap out some DVDs but the chances for billing errors, such as charging you full price for "freebies", are way too great to be worth the hassle, IMO.

Either return the whole order unopened or keep them and sell/give them away.

MrShackleford
12-17-07, 11:28 AM
Sorry I didn't ask here first. I don't know how to close the topic though. Anyways, I wanted to know what the limit was on Bill Me orders.

lizard
12-17-07, 12:27 PM
^I don't know but it has been reported that there is one. Others have said that some of their orders don't ship until the pay for the previous portion. Perhaps someone who uses "Bill Me" has an idea what the limit is.

BobO'Link
12-17-07, 07:27 PM
^It really depends. I have done orders of $60-$70 on a very fulfilled account and gotten everything without having to pre-pay. But I've also had to send payment for a $40 shipment on an unfulfilled account before they would send anything. Every order under $30 on unfulfilled accounts have fully shipped.

rider555
12-19-07, 02:37 AM
I would like to enroll in the TV on DVD club.I was blacklisted but managed to get accepted into the CHDVD club by using my Aunts Address and the bill me option.
The chances of my Aunt letting me use her CC info are nil and as we know,the TV on DVD club does not have a bill me option.
What would happen if I printed the application and sent it in along with a money order?

Gobear
12-19-07, 07:01 AM
I would like to enroll in the TV on DVD club.I was blacklisted but managed to get accepted into the CHDVD club by using my Aunts Address and the bill me option.
The chances of my Aunt letting me use her CC info are nil and as we know,the TV on DVD club does not have a bill me option.
What would happen if I printed the application and sent it in along with a money order?

To be honest, you shouldn't open an an account unless you can afford to do so. And if you're blacklisted, then you ought to examine your consumer history and make sure that you can fulfill the obligations on this account.

To answer your question, if you send in an application with the correct fee using the name and address of someone previously unaffiliated with CH, you will likely get your account approved.

lizard
12-19-07, 08:58 AM
^^One "however": while one can use a mail-in application to enroll in the TV on DVD club, one isn't likely to find a mail-in application that approaches the value of the on-line HDL code. If the standard deal is good enough, then mailing in an application with a check ought to work to set up the account as "bill me".

rider555
12-19-07, 07:46 PM
To be honest, you shouldn't open an an account unless you can afford to do so. And if you're blacklisted, then you ought to examine your consumer history and make sure that you can fulfill the obligations on this account.

To answer your question, if you send in an application with the correct fee using the name and address of someone previously unaffiliated with CH, you will likely get your account approved.
Yeah,that is how I was accepted in to the DVD club;used my name but my Aunts adress and no credit card.
So I am thinking of doing this with TVonDVD,print out the completed application and send it in with a money order for the correct amount.
And I guess I should have wrote "i WAS blacklisted".Don't know if I still am as it has been nearly 2 years since than.

awlez18
01-04-08, 01:33 AM
Hey does anyone know how long it takes columbia house to respond on those internet applications. I need to get in on those "special edition" that count as enrollments right now because of the columbia house error.

Cheato
01-04-08, 03:37 AM
The answer to that is on the very first page (not the first post) of this thread, in a quoted message from Columbia House.

LKRUNNELS
01-04-08, 09:33 AM
Does ANYONE have a Customer Support Number for CH to esculate problem resolution?????? I have 3 CH accounts and all 3 have missing or inaccurate titles, funcash orders disappearing, inaccurate funcash amounts etc..... and I have placed multiple phone calls w/ NO LUCK. How do you get service with these idiots????????????????

riotinmyskull
01-04-08, 11:03 AM
1-800-262-2001 > 1 > 5 > 5

(technically this is to cancel an account but you will ALWAYS get a live person and they can help you with whatever you need)

BobO'Link
01-04-08, 11:42 AM
The last post (http://forum.dvdtalk.com/showthread.php?t=458192&page=4&pp=25) in the Columbia House Phone Number Live Person (http://forum.dvdtalk.com/showthread.php?t=458192&page=1&pp=25) thread shows: 888-467-7404 as getting a "live" person after a wait of a minute or two.

lizard
01-05-08, 12:10 PM
I called one of the regular phone numbers a few days ago to resolve a billing overcharge: 800-667-0364. I waded around in the menus for awhile, having already entered my account number, but eventually selected 9 to return to the main menu then the usual 1 "to place an order". To my surprise I was connected to a CSR within about 20 seconds.

After some discussion, the CSR actually gave me the overcharged DVD for free, leaving me better off than if they had just charged the order correctly in the first place. I had already gone two rounds in e-mail, including attaching my e-mail receipt showing the correct charges, and got nowhere. The e-mail CSR just kept quoting incorrect boilerplate and apparently didn't even look at my receipt. As usual, a phone call was the way to go.

When phoning Columbia House, always call during normal business hours, roughly M-F, 9-5 CST. Always be polite and patient. The CSRs get a lot of abuse and that's no way to get them to help.

chris_sc77
01-06-08, 09:04 AM
ok so I have 2 accounts, both of which I have fulfilled, and I am ready to cancel one and and keep one. How do I actually cancel the account I want to cancel? Also how long do I have to wait to make sure that account is closed and I can set up a new one?

riotinmyskull
01-06-08, 09:25 AM
1-800-262-2001 > 1 > 5 > 5

mon-fri 10am-7pm EST

smashthesymbols
01-06-08, 11:47 AM
ok so I have 2 accounts, both of which I have fulfilled, and I am ready to cancel one and and keep one. How do I actually cancel the account I want to cancel? Also how long do I have to wait to make sure that account is closed and I can set up a new one?
To cancel you can call or you can do it online. I prefer online myself. Just click help, then choose contact us on the left. In the drop down box choose "Membership Obligation" and tell them that you've fulfilled your account and would like it closed. After a couple days you'll get an email saying it's been done. You'll know you're safe to open a new account when you try to log in to the old one and only get a payment page instead of the full site.

lizard
02-08-08, 11:17 AM
Bump. Don't know why this thread disappeared but I'd like to get it back on the first page.

Newcomers, if you haven't already done so, please read the first post in this thread.

vcuram
02-09-08, 11:35 AM
To cancel you can call or you can do it online. I prefer online myself. Just click help, then choose contact us on the left. In the drop down box choose "Membership Obligation" and tell them that you've fulfilled your account and would like it closed. After a couple days you'll get an email saying it's been done. You'll know you're safe to open a new account when you try to log in to the old one and only get a payment page instead of the full site.

Is this not working for anyone else? I get to the email help form, but when I click on "cancel membership", it just pops up the phone number. I tried selecting another option, but I got a delivery failure email.

Then I tried calling to cancel my account and it said they don't open till 10 am. Lazy fucks.

lizard
02-09-08, 12:56 PM
^I believe that smashthesymbols was suggesting selecting "Membership Obligation" as the subject of the contact, not "Cancel Membership". It has been reported for some time that Cancel Membership no longer works. But if you choose "Membership Obligation" and then put in the text that you have completed your membership obligation and would like to close your account, they should take care of it for you. I have never done it this way, so others can chime in if I got that wrong.

Another alternative would be to just e-mail Columbia House at dvd@columbiahouse.com and ask them to close the account because you have completed your membership obligation.

If using the phone, it is best to do it on weekdays.

vcuram
02-10-08, 12:12 AM
Okay, thanks Lizard. Maybe the email servers were down for a bit and that's why I was getting the "delivery failure" notice.

SterlingBen
02-10-08, 01:48 AM
What is up with these new 9:2 codes? I hope they aren't trying to ween the community into paying shipping on everything.

dadaluholla
02-10-08, 10:57 AM
Okay, thanks Lizard. Maybe the email servers were down for a bit and that's why I was getting the "delivery failure" notice.

Vcuram, I also have been getting the returned emails/delivery failure message if I attempt to use the contact form on the website (no matter which subject line I choose). I've had to abandon it and just email directly to dvd@columbiahouse.com. This has been going on for months.

lizard
02-10-08, 12:51 PM
What is up with these new 9:2 codes? I hope they aren't trying to ween the community into paying shipping on everything.Columbia House has a variety of codes that they use to try to entice new customers. Unlike those of us here, most CH customers aren't aware that there are other codes besides the offer that they happen across. That being the case, I doubt that the new 9:2 codes are an attempt to train us to accept shipping charges. Rather, they are an experiment by CH to see if new customers can be enticed by a seemingly attractive offer and, perhaps, overlook the shipping charge.

Over the years, CH enrollment and sale offers have gotten better (meaning lower average DVD cost for an optimized membership). This, while DVD costs in general have fallen, not coincidentally. While CH is certainly free to raise their prices and discontinue the 7:2 codes, I have seen no evidence that they plan to do so. CH makes money on unwary customers who keep the Director's Selections, buy DVDs using the standard 50% or 60% off sale offers, and the like. The cheap enrollments are intended to get new customers "in the door", so to speak.

All this is "JMO". But I do have seven years experience in buying DVDs from Columbia House so I have been watching their marketing practices for a long time.

burndawgz
02-13-08, 09:53 PM
Hi. Does Columbia House offer any BR titles available for enrollment? If not currently, is there any buzz about the near future?

I imagine, with the recent studio and Netflix announcements, there will be a surge of BR interest. I've been sitting on the format fence for months, and am extremely anxious to reformat my collection.

chris_sc77
02-13-08, 10:06 PM
Anyone else having problems lately?
I have 2 accounts and have 1 order awaiting shipment on one account and 2 orders on another. These are Buy 1 get one free with free shipping orders and all have been placed at least 1-3 weeks ago...I have not yet received anything and no shipping notices. On the web page all it says is awaiting credit card payment but there is nothing wrong with my credit card so I dont know why I havn't gotten any of my orders yet. Still no Across The Universe!!!!

jwilson813
02-13-08, 10:30 PM
I have an order that is listed as "waiting credit approval" but another order on the same credit card (and placed later) has already arrive. The account "awaiting credit approval" had a pre-order on it and one that has since went out of stock. I recieved an email explaining that if the "out-of-stock" DVD was not in by 3-11-08 they would cancel it and send the pre-order only.

My problem was with the order that I received. I got the correct titles but not the edition that was pictured on their website. I complained and got an email that they were sending me a replacement shipment with return postage for the incorrect shipment. I have a feeling they will be sending me the same DVDs that I already recieved.

Good luck with your orders.

jwilson813

Cheato
02-14-08, 08:01 AM
Does Columbia House offer any BR titles available for enrollment? If not currently, is there any buzz about the near futureIf they did, they wouldn't keep it a secret, so heading over to their site would tell you. The answer is no, by the way.

As for the near future, there's no news here on this site about it. If somebody knew something, they'd probably post it here, since there are many Hi-Def fans here.

fashionvictim86
02-14-08, 10:44 AM
Anyone else having problems lately?
I have 2 accounts and have 1 order awaiting shipment on one account and 2 orders on another. These are Buy 1 get one free with free shipping orders and all have been placed at least 1-3 weeks ago...I have not yet received anything and no shipping notices. On the web page all it says is awaiting credit card payment but there is nothing wrong with my credit card so I dont know why I havn't gotten any of my orders yet. Still no Across The Universe!!!!


When I had that happen before, I e-mailed them and they took care of it for me and shipped out the DVD.


I'm a little pissed at CH now because they sent me a notice 2/9 saying 2 DVDs were shipped USPS Priority. I still haven't gotten them, and one was for my bf for V-Day. I got a pre-order yesterday in the mail, in which they said was shipped out yesterday Standard! Usually it only takes like, 2 days to get a DVD in the mail from them for me. Argh. I'm also mad because they are still "Awaiting stock" on the Perfect Strangers set that I ordered. :/

lizard
02-14-08, 01:31 PM
Anyone else having problems lately?
I have 2 accounts and have 1 order awaiting shipment on one account and 2 orders on another. These are Buy 1 get one free with free shipping orders and all have been placed at least 1-3 weeks ago...I have not yet received anything and no shipping notices. On the web page all it says is awaiting credit card payment but there is nothing wrong with my credit card so I dont know why I havn't gotten any of my orders yet. Still no Across The Universe!!!!The "awaiting credit approval" is a catch-all category and doesn't necessarily have anything to do with your credit. If your BOGOF order included a pre-order, or another title that happened to be out of stock, then the order would be held under that category until the title became available. With BOGOF orders on regular accounts Columbia House will often, but not always, hold the titles until all can be shipped at once.

jwilson813
02-16-08, 11:18 AM
Has anyone had Columbia House bill them for DVDs? I just opened an account and received notification that I was accepted. I did not give any credit card information. I thought I would place an order just to see how they would handle the payment. When I went to checkout it stated "bill me or pay with my credit card". If they "bill me" I would pay when I received the statement and then they would send the DVDs?

Thanks.

jwilson813

lizard
02-17-08, 11:06 AM
^If you place your order as "Bill Me" you will get an invoice with your DVDs; I believe that you will have 30 days to pay. In the case of large or costly orders Columbia House may hold some of the order until previous shipments are paid for or even ask you to pay in advance. That doesn't usually happen with small orders.

You can also use a credit card at any time to pay the balance due on your account, rather than mail a check.

Since you have just opened your account, it is possible that CH will not send an order until your enrollment package is paid for (it will have an invoice in it). I presume that you haven't received the enrollment package yet.

jwilson813
02-17-08, 08:06 PM
Lizard.

Thanks for the information. You are correct I just recieved notice that my enrollment package was shipped but have not received it. I saw on the checkout page that I can make partial payments. Do they just allow the "bill me" option on random enrollments? I had a previous account and I had to provide credit card information when I enrolled.

Thanks again for your reply.

jwilson813

fashionvictim86
02-17-08, 10:21 PM
^ It can't be random. I have 2 accounts in which I'm using the Bill Me option for.

lizard
02-18-08, 11:35 AM
Lizard.

Thanks for the information. You are correct I just recieved notice that my enrollment package was shipped but have not received it. I saw on the checkout page that I can make partial payments. Do they just allow the "bill me" option on random enrollments? I had a previous account and I had to provide credit card information when I enrolled.

Thanks again for your reply.

jwilson813Some codes allow a "Bill Me" selection when enrolling, some do not. The experience of BobO'Link is that codes that require a PSN* allow "Bill Me" and the others do not. That seems reasonable to me.



*Preferred Status Number, an old account number that shows Columbia House that one has been a member in good standing before. Pretty much any account number will work, including accounts that are still open.

eb3604
02-27-08, 03:25 PM
ugh just signed up for my first account ever, and checked my credit card online, i have 2 temp charges, one on the day that i signed up (25th) and today.

Sweet Baby James
02-27-08, 03:32 PM
ugh just signed up for my first account ever, and checked my credit card online, i have 2 temp charges, one on the day that i signed up (25th) and today.
No reason to say ugh because you're in!:) They always do this. The first temporary charge will drop in a few days and the second one will go through. Congrats.

eb3604
02-27-08, 03:37 PM
No reason to say ugh because you're in!:) They always do this. The first temporary charge will drop in a few days and the second one will go through. Congrats.
woohooo thanks! especially since I've been on hold for the last 20 minutes. Now if only my tv club app goes through too, I'll be in heaven.

chris_sc77
02-28-08, 12:07 PM
I have been trying to get Bee Movie 2-disk to come up in my cart for $9.98 (which it says it will when i buy 1 selection at reg. price; which I have in my cart) but for some reason it comes up in my cart at 22.95. I am using the b1=60%off plus free S+H code so i dont why why this isnt working. It cant be cause its a preorder cause I have other pre-orders that come out on the same day (12 angry men; Gattaca SE) so i dont know what the deal is?
Anyone know how to make this work?

Cheato
02-29-08, 09:37 AM
IIt cant be cause its a preorder cause I have other pre-orders that come out on the same day (12 angry men; Gattaca SE)I might be wrong, I don't think that's true. The same thing happened to me back when Spider-Man 3 was a pre-order. Other things showed up in the cart with discounts just fine, but not that. (To be honest, I'm glad I didn't get it, as SpM3 seems like a very incomplete movie, and I'd rather either not have it or wait for an extended version.)

jwilson813
02-29-08, 09:47 AM
I was trying to get a couple of DVDs with the B1G1 (2/29 only) and free shipping. When I put the selections in the cart there is no funcash earned. I know the "free" selection would not earn funcash but does anyone have any idea why the other selection should not earn funcash?

Thanks.

jwilson813

riotinmyskull
03-01-08, 07:39 PM
has anyone ordered THE GOOD THE BAD AND THE UGLY from CH lately? does it still come in the old box case or is it the new amaray case?

BobO'Link
03-02-08, 01:07 PM
^I ordered this when the SE was available. That said, the picture on the site is of the SE which is in the box w/bonus "posters". However, the description is of the CE and the "release date" on the site shows June 5, 2007 which matches with that of the CE plus the selection number is different than the old SE. So based on that it *should* be the newest release.

If the newer CE comes in an amaray case I might have to look at a double-dip simply to get rid of the awful box the SE came in! I *hate* "special packaging" and "digipak" packaging. I like plain old amaray or slim-line amaray type packaging.

riotinmyskull
03-02-08, 01:54 PM
^I ordered this when the SE was available. That said, the picture on the site is of the SE which is in the box w/bonus "posters". However, the description is of the CE and the "release date" on the site shows June 5, 2007 which matches with that of the CE plus the selection number is different than the old SE. So based on that it *should* be the newest release.

If the newer CE comes in an amaray case I might have to look at a double-dip simply to get rid of the awful box the SE came in! I *hate* "special packaging" and "digipak" packaging. I like plain old amaray or slim-line amaray type packaging.

thanks, i think i'll re-order it to get rid of that box as well and i agree about special packaging/digpaks 100%

Watson2
03-14-08, 05:35 PM
I've had a perfered account for about 7 years having purchased 150+ disk with an average price of 10+. Last summer I stumbled onto this wonderful site and cycled 3 accounts (1 at a time while leaving my perfered account open) during the second half of '07, but since then I've been unable to get an new account open. I've tried using PSN from mailings, credit card and various 7:2 codes. I've haven't even got a rejection note, not one.

I perfer online, any suggestion? BTW, how long should I wait between tries? Is 10 days enough?

Thanks

lizard
03-15-08, 09:48 AM
^You should probably wait at least two weeks before applying again with the same titles, because of the risk of a delayed approval and duplicate enrollment selections. With different titles you can try again in a few days.

Your experience with on-line applications is typical: most are "lost" (disappear without a trace) or rejected (one gets a polite letter declining the application). It has nothing to do with the code used nor the PSN.

Phone applications have a higher success rate, as do mail-in applications (if you happen to receive one with a good 7:2 code). For on-line applications you will just have to keep trying periodically until one goes through.

pipemann
03-16-08, 01:50 PM
Has anyone had an order disappear from their "Order History"?

I mean I placed an order for the "$50 and Free Shipping" but it has disappear.

I wonder if it has anything to do with the fact I changed the shipping address for this order.

basaro
03-16-08, 08:59 PM
I've had a perfered account for about 7 years having purchased 150+ disk with an average price of 10+. Last summer I stumbled onto this wonderful site and cycled 3 accounts (1 at a time while leaving my perfered account open) during the second half of '07, but since then I've been unable to get an new account open. I've tried using PSN from mailings, credit card and various 7:2 codes. I've haven't even got a rejection note, not one.

I perfer online, any suggestion? BTW, how long should I wait between tries? Is 10 days enough?

Thanks

I recommend applying over the phone (for me EST times before 3:00pm during the week gets me an english speaking csr, if that matters to you), and using a code that requires a PSN, and paying with a credit card. That pretty much covers all the stuff CH seems to "prefer". I'm 100%, knock on wood ;)

Edit: By using a CC, you can monitor your account activity and look for the charge from CH. This will tell you if you've been accepted or not. If there is no charge after 2 weeks, apply again.

pilot
03-17-08, 03:13 PM
I've had a few accounts over the years, usually without problems. I canceled one on 3/7. I can't login anymore (says account is closed) and on 3/17 I got a email about the director's selection. Obviously I can't decline. They gonna try to send or will it catch up that my account is closed and not bother?

BobO'Link
03-17-08, 05:06 PM
^You're OK. Once the account is closed and you can't log in you don't have to worry about the director's selection even if you get an email about one. It seems to take a week or two after an account is closed before the emails about sales, etc. stop.

Cheato
03-17-08, 08:11 PM
Has anyone had an order disappear from their "Order History"?

I mean I placed an order for the "$50 and Free Shipping" but it has disappear.

I wonder if it has anything to do with the fact I changed the shipping address for this order.I had an order disappear last year that included a Pre-Order. I just ignored it, waiting to see what would happen. Then, about a month later (over two weeks after the Pre-Order had passed its release date), the 3 DVDs suddenly showed up back on my Order History, but as separate "mail" (not "web") orders, at different prices than I had originally orderd at, and each with full shipping charges (the code I had used was for free shipping on 3+). So, I had to call them to get it straightened out. My lesson: call them earlier to make sure things go OK, or call them later to try to fix it--either way, you're probably gonna wind up calling them, so you might as well do it earlier and make sure you get the right stuff for the right prices at the right time.

lizard
03-18-08, 11:34 AM
^The switching from a "web" to a "mail" order is caused by a Columbia House CSR re-entering the order. When they do that it is coded as a "mail" order even though the original was not. This information came from a former CSR.

When it happens, a screw-up by CH often follows because the replacement order doesn't have the deals used in the original.

pipemann
03-18-08, 01:16 PM
I had an order disappear last year that included a Pre-Order. I just ignored it, waiting to see what would happen....

Yeah, my order included two Pre-Order; Wings 6th Season and I Am Legend. I kinda screw myself by making another order with the same titles, that order disappeared as well.

The odd thing is that sometimes when I log into the account, both orders will appear (with no total amount, but with numerous asterisks).

Other times, both order will disappear. It's like some sort of magic disappearance/computer glitch going on.

awlez18
03-28-08, 12:27 PM
Ive been applying for an account over the internet w/ no luck. Ive tried over the phone and i was excited to see a temp. charge of about $13 but my luck, that charge is gone. Since it is a phone app isthere a chance of it coming back or should I just reapply.

Brent L
03-28-08, 12:34 PM
It sounds like you didn't get in.

Wait a few days, then sign up again with different selections.

lilpittsy601
03-30-08, 01:19 PM
Can you pay for your DVD's using Paypal?
Or can you just pay with a credit card

moviehead21
03-30-08, 01:40 PM
If you dont buy the 5 or I have 4 DVD's by 1 year what happens...

riotinmyskull
03-30-08, 01:42 PM
If you dont buy the 5 or I have 4 DVD's by 1 year what happens...

ever seen hostel part 2?

BobO'Link
03-31-08, 09:47 AM
If you dont buy the 5 or I have 4 DVD's by 1 year what happens...
They typically send a bill for the full price of the remaining selections on your agreement. Once you've paid the bill they send you certificates to redeem for the selections. You'll do far better fulfilling with a code... now... After they bill you using a code is not an option.

lizard
03-31-08, 09:53 AM
Can you pay for your DVD's using Paypal?
Or can you just pay with a credit cardTo the best of my knowledge Columbia House does not accept Pay Pal. You can pay with a credit card; most of us do it this way. Some choose "Bill Me" and pay with checks. The downside of this, besides the hassle of mailing payments, is that CH will sometimes hold a shipment until the bill is paid.

lizard
03-31-08, 10:02 AM
They typically send a bill for the full price of the remaining selections on your agreement. Once you've paid the bill they send you certificates to redeem for the selections. You'll do far better fulfilling with a code... now... After they bill you using a code is not an option.And if you don't pay the bill, Columbia House will refer the delinquent account to a collection agency.

homern3d
03-31-08, 01:23 PM
Is there any event that ever occurs where we can get free shipping on Funcash items? Just wanted to check before I used some of my Funcash. Should I be waiting for something better with it? (want to use this before new Funcash rules begin in May)

Sweet Baby James
03-31-08, 01:24 PM
^

You always have to pay shipping on FC orders.

BobO'Link
03-31-08, 01:39 PM
Is there any event that ever occurs where we can get free shipping on Funcash items? Just wanted to check before I used some of my Funcash. Should I be waiting for something better with it? (want to use this before new Funcash rules begin in May)
There have been occasional "glitches" in which you could get really good deals on sets with FC. On a couple of occasions there have been sales on selected sets for $19.95 with shipping included in the price. You could use $10 FC on each of these making them $9.95 each shipped. That's the closest to free shipping I've seen on FC.

You might want to wait and see if a glitch hits before the rules change, but don't wait too long.

Watson2
04-02-08, 05:20 PM
Background:

I've had a CH account for 6+ years and have purchased 160+ dvds. Last summer I found out about account cycling, just got my 4th last week.

Question:

Instead of keeping the same account open year after year should I just keep the most recent open?

No perks in being a long standing customer?

smashthesymbols
04-02-08, 08:24 PM
I don't know of any specific perks you get for being a long term customer. That said, I've always kept my first account open. I like to leave one account open at all times, may as well be the oldest. That way if there is, or ever should be, a bonus for older members I'll have an old account.

BobO'Link
04-03-08, 11:29 AM
^Not to mention that you always have a open account to take advantage of really good codes when you can't get another account opened to use said code to fulfill.

lizard
04-04-08, 12:28 PM
Background:

I've had a CH account for 6+ years and have purchased 160+ dvds. Last summer I found out about account cycling, just got my 4th last week.

Question:

Instead of keeping the same account open year after year should I just keep the most recent open?

No perks in being a long standing customer?The last time I had a new account approved, my old account was closed by Columbia House. I was quite surprised. Others have reported this happening also.

So far as I am aware, there are no perks to being a "Preferred Member". The 99˘ shipping we used to get is long gone.

grenachi
04-04-08, 08:42 PM
Has anybody signed up a friend and gotten 2 free DVDs? I assume you have to pay shipping on both movies.

thejester
04-04-08, 09:32 PM
Has anybody signed up a friend and gotten 2 free DVDs? I assume you have to pay shipping on both movies.
Do you have a "friend" that you don't like? If you're thinking of doing that garbage "sign-up a friend" offer, then you must really hate your "friend".

grenachi
04-05-08, 04:58 AM
Lol, no, nothing like that. I've never 'signed up a friend' so I have no idea how the offer works on my end, or their end, for that matter. I assumed on their end it would work as a normal sign up would, but I may be wrong on that.

BobO'Link
04-05-08, 08:57 AM
Lol, no, nothing like that. I've never 'signed up a friend' so I have no idea how the offer works on my end, or their end, for that matter. I assumed on their end it would work as a normal sign up would, but I may be wrong on that.
Yeah, it works like a "normal" sign up... which is a fantastically horrible deal! I think your "friend" would have to purchase 5 selections to fulfill. That's why you are being asked "do you hate your 'friend'?" :)