BVHE-Rep

Thank you for your interest in Walt Disney Legacy Collection: True Life Adventures.

We are aware of the aspect ratio and color switching issues and are able to resolve it with different copies of the DVD. If you have already contacted us about the issue, we have all of your information and will be sending a prepaid postage label for you to send in your current copies along with replacement discs to correct the issues that you are experiencing.

If you have not already contacted us and would like assistance with these issues, please fill out the Report-a-Problem form at www.disneydvd.com/support

Thank you,
Walt Disney Home Entertainment Technical Support

njwiv

This is fantastic news! Kudos to Disney for standing behind its product and making this right.

Jay

dx23

If you are a true Buena vista rep, you should contact Geoff, so you can get a cool little avatar and get the inmediate trust of the DVDTalk community.

Thanks for the info. Good to see a company fixing mistakes like this one.

mdnitoil

Don't know if he's a true rep or not, but I received a similar email on my personal account regarding the replacement disks.

njwiv

My wife reports that I got a telephone call(!) from BVHE tonight telling me that the replacements were coming

Jay

Mosskeeto

Could someone post a link to info on this problem as I have Vol. 1 but haven't looked at it closely and have been unaware of any issues.

njwiv

Check the front page of www.ultimatedisney.com

njwiv

Here's a direct link to the Disc 1 problem thread:

http://www.ultimatedisney.com/forum/...ic.php?t=18145

Mosskeeto

Thanks...now to see if my copy is defective.

Mosskeeto

My Vol. 1 Disc 1 was defective also. Filed a problem report.

Mabuse

What's up with Vol 1?
It appears like it might be out of print. It's not available on Amazon and it's going for big money on ebay.