DeepDiscount - How are they with cancelling orders?
#1
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DeepDiscount - How are they with cancelling orders?
Howdy all,
Earlier i put a rather expensive (nearly $200US) boxset in my cart in an attempt to see their overseas shipping costs.
For some reason one of the pages between starting checkout and confirming your order disappeared and i accidently placed an order.
I emailed them instantly (and will call when they open tomorrow), but that doesn't stop me worrying.
Has anyone had experience with them (since they merged their stores) in regards to cancelling orders? And if so, how'd you go?
Thanks in advance.
Earlier i put a rather expensive (nearly $200US) boxset in my cart in an attempt to see their overseas shipping costs.
For some reason one of the pages between starting checkout and confirming your order disappeared and i accidently placed an order.
I emailed them instantly (and will call when they open tomorrow), but that doesn't stop me worrying.
Has anyone had experience with them (since they merged their stores) in regards to cancelling orders? And if so, how'd you go?
Thanks in advance.
#2
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Originally Posted by SJL
Howdy all,
Earlier i put a rather expensive (nearly $200US) boxset in my cart in an attempt to see their overseas shipping costs.
For some reason one of the pages between starting checkout and confirming your order disappeared and i accidently placed an order.
I emailed them instantly (and will call when they open tomorrow), but that doesn't stop me worrying.
Has anyone had experience with them (since they merged their stores) in regards to cancelling orders? And if so, how'd you go?
Thanks in advance.
Earlier i put a rather expensive (nearly $200US) boxset in my cart in an attempt to see their overseas shipping costs.
For some reason one of the pages between starting checkout and confirming your order disappeared and i accidently placed an order.
I emailed them instantly (and will call when they open tomorrow), but that doesn't stop me worrying.
Has anyone had experience with them (since they merged their stores) in regards to cancelling orders? And if so, how'd you go?
Thanks in advance.
Still - the major 'issue' is their website - and LACK OF ANY POSTAGE / SHIPPING DETAILS for INTERNATIONAL CUSTOMERS !!!!!!!
DDD : it was there in the previous 'version' of your site - PLEASE PUT IT BACK !!!
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Originally Posted by tonyjg
The email should be sufficient ( also depends if the item is IN STOCK - added - it would take them a day or so to 'fulfill' the order in any case.) They are quite quick on responding to emails.
I've never had a customer number (to my knowledge, anyway) and cannot find any reference to it on their site, in 'My Account' or otherwise.
Don't know why they'd need more information to cancel an order given i'd told them the order number, and my name.
Fingers crossed they fix it up soon.
BTW It was listed as in stock, unfortunately.
Originally Posted by tonyjg
Still - the major 'issue' is their website - and LACK OF ANY POSTAGE / SHIPPING DETAILS for INTERNATIONAL CUSTOMERS !!!!!!!
No way of knowing their shipping costs for international orders without going to the checkout process.
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Originally Posted by SJL
They responded a few hours ago, but quite weirdly asked for my full name and address and my "customer number".
I've never had a customer number (to my knowledge, anyway) and cannot find any reference to it on their site, in 'My Account' or otherwise.
I've never had a customer number (to my knowledge, anyway) and cannot find any reference to it on their site, in 'My Account' or otherwise.
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Originally Posted by forsho01
they are pretty good with cancelling orders. you just have to call them and it gets cancelled asap. you even get a cancellation email to confirm that they went through with it.
I just called them and they, despite the order not having shipped, said there was 'nothing they could do', and that the order will ship.
I pleaded with them, and they didn't care.
I asked to speak to someone more senior and was told "sorry, no one is available", and in the end was effectively told that it was 'my bad luck' and i'm stuck with it.
Off to my bank for a chargeback now, and as far as i'm concerned, DD can rot in hell.