Deepdiscount headaches
#1
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Deepdiscount headaches
I'm none too happy with the new site. You need to page through many pages for sales instead of the old list all and don't show pictures. Also I have placed 2 orders in the past 2 months and both seemed to have been lost. My bad since I did not follow up missing order confirmations. Only noticed when 3 weeks had past and still no package. Checking the site my orders had disappeared. In calling the people on the phone were clueless except to say they have had a few problems lately. Prices have gone up on some items (Universal DVD sale is over) and they would not make good. Having been a very steady customer for 5 years did not seem to matter. Given a run around to several different people and after 1 1/2 hours said life is too short, I'm taking my business elsewhere. Just wondering how many peoplwe have had troubles with their order at DDD the past 2 months.
#3
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Does it seem like their DVD catalog has shrunk? A third of the items in my wishlist are now marked discontinued. I agree with the complaints about the new search interface. The upcoming release list could be viewed as a single page of product links before. Now it's presented as innumerable 12-item frames. Good luck browsing through three months worth of titles.
Whoever built the storefront seems to think we're only interested in the pretty artwork for whatever is considered a "hot" release. I couldn't care less about all the "top" or "most popular" lists. I prefer the old site organization where things were logically ordered easy to find.
Whoever built the storefront seems to think we're only interested in the pretty artwork for whatever is considered a "hot" release. I couldn't care less about all the "top" or "most popular" lists. I prefer the old site organization where things were logically ordered easy to find.
#4
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Originally Posted by perigee
Does it seem like their DVD catalog has shrunk? A third of the items in my wishlist are now marked discontinued.
#5
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I don't like how anytime I want to add something to my wishlist I have to log in. There is no longer a "remember me" feature that just keeps me logged in most of the time. Its such a pain in the ass to have to log in all the time.
#6
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Originally Posted by fitlissa76
There is no longer a "remember me" feature that just keeps me logged in most of the time. Its such a pain in the ass to have to log in all the time.
#8
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They're terrible! I'm trying to deal with them now as they lost my order, as well. They tried to blame ME and suggested I did something wrong and the post office didn't deliver it. After calling the postal service and confirming that they did not have my package, I called back and they told me they can't do anything about it for another week! I asked them for the tracking number on my package (since I upgraded my shipping to 3 to 5 day ... it's been over 3 weeks so far), and they said, "Oh ... we don't use tracking numbers."
If they don't give me a refund tomorrow, I'm calling my credit card company and claiming fraud. I don't know what else to do. It's very frustrating ... and, with me, they take 3 to 5 days to respond to their customer service e-mails. I highly recommend not using them
If they don't give me a refund tomorrow, I'm calling my credit card company and claiming fraud. I don't know what else to do. It's very frustrating ... and, with me, they take 3 to 5 days to respond to their customer service e-mails. I highly recommend not using them
#9
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Originally Posted by jayntampa
with me, they take 3 to 5 days to respond to their customer service e-mails. I highly recommend not using them
#10
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I gave up on DDD last year during the Wrestlemania Anthology fiasco...I have since been using Amazon.com and they are really the best! They are fast and they deliver on time...I don't miss DDD one bit....
#11
Originally Posted by Heat
I also don't care for the site. They are trying to be an Amazon clone - I liked them much better when they stuck to CDs and DVDs.
#12
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In the interest of fair disclosure, I followed up with deepdiscount today and the accepted my request for a refund, so I should be able to go attempt to purchase the DVDs elsewhere now ... it still took me 3 weeks to get it resolved, but at least I got my money back.
#13
DVD Talk Legend
I am having a big problem with the wishlist. Titles I add disappear, and titles I remove show up again. It is different titles each time, and only four or five out of the 30 or so in the list, and with no rhyme or reason that I can figure. Anyone else seen this? Or better yet, figured out how to stop it?
#14
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My biggest problems with the wishlist are:
1- Unable to sort alphabetically
2- Only able to move or delete one title at a time from the Wishlist (this also goes for the shopping cart)
3- constantly having to re-log in
Other major problems:
1- Pretty much an unusable upcoming release list (unless you have a few hours to kill)
2- Lack of an Advanced Search feature
3- Constantly having to change the search criteria to DVD for every single search. If you don't, it automatically selects "all". If I'm at the DVD part of the website it should automatically search for DVDs only.
1- Unable to sort alphabetically
2- Only able to move or delete one title at a time from the Wishlist (this also goes for the shopping cart)
3- constantly having to re-log in
Other major problems:
1- Pretty much an unusable upcoming release list (unless you have a few hours to kill)
2- Lack of an Advanced Search feature
3- Constantly having to change the search criteria to DVD for every single search. If you don't, it automatically selects "all". If I'm at the DVD part of the website it should automatically search for DVDs only.
#15
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Originally Posted by Jaymole
Other major problems:
1- Pretty much an unusable upcoming release list (unless you have a few hours to kill).
1- Pretty much an unusable upcoming release list (unless you have a few hours to kill).
Someone at DDD really needs to re-think the new design of at least some of these sections of their new website. Very user un-friendly.
#16
DVD Talk Legend
Originally Posted by Jaymole
3- Constantly having to change the search criteria to DVD for every single search. If you don't, it automatically selects "all". If I'm at the DVD part of the website it should automatically search for DVDs only.
#17
DVD Talk Legend
Originally Posted by Bill Needle
I am having a big problem with the wishlist. Titles I add disappear, and titles I remove show up again. It is different titles each time, and only four or five out of the 30 or so in the list, and with no rhyme or reason that I can figure. Anyone else seen this? Or better yet, figured out how to stop it?
#18
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**thought that I might tack this onto this thread than starting a new one **
An order during the February UNIVERSAL sale is still unfulfilled.
3 items are still outstanding. Checking today - I see that the 3 items have the following 'new' message on each :
"You have requested this item be cancelled. The request is pending, please check back soon for an updated status."
WHO AND WHY WERE THESE 'CANCELLED' ??!!! They weren't done / requested by me.
I have forwarded an email to DDD to ge an explanation !
An order during the February UNIVERSAL sale is still unfulfilled.
3 items are still outstanding. Checking today - I see that the 3 items have the following 'new' message on each :
"You have requested this item be cancelled. The request is pending, please check back soon for an updated status."
WHO AND WHY WERE THESE 'CANCELLED' ??!!! They weren't done / requested by me.
I have forwarded an email to DDD to ge an explanation !