DDD Lost My Order, What Can I Do?
#1
DVD Talk Ultimate Edition
Thread Starter
DDD Lost My Order, What Can I Do?
Geez, I can't believe my rotten luck. I placed an order with DDD for 40 bucks on Feb. 7, and it has not arrived. So I logged into the website, and it does not show my order in my order history! Yet, I paid with paypal, and they show that the transaction was completed.
Even worse, I reformatted my PC hard drive last week, and I didn't bother to back up my emails. I've never had a problem with DDD, and I can't believe the order has just disappeared. Am I totally screwed here? How can I prove to them that I paid?
Even worse, I reformatted my PC hard drive last week, and I didn't bother to back up my emails. I've never had a problem with DDD, and I can't believe the order has just disappeared. Am I totally screwed here? How can I prove to them that I paid?
#2
Senior Member
Originally Posted by dvdaddict32
Geez, I can't believe my rotten luck. I placed an order with DDD for 40 bucks on Feb. 7, and it has not arrived. So I logged into the website, and it does not show my order in my order history! Yet, I paid with paypal, and they show that the transaction was completed.
Even worse, I reformatted my PC hard drive last week, and I didn't bother to back up my emails. I've never had a problem with DDD, and I can't believe the order has just disappeared. Am I totally screwed here? How can I prove to them that I paid?
Even worse, I reformatted my PC hard drive last week, and I didn't bother to back up my emails. I've never had a problem with DDD, and I can't believe the order has just disappeared. Am I totally screwed here? How can I prove to them that I paid?
#4
DVD Talk Special Edition
Join Date: Apr 1999
Location: Truth or Consequences, NM
Posts: 1,216
Likes: 0
Received 0 Likes
on
0 Posts
Like DVDJosh said, your PayPal info is available from any computer. Just log-in and and get the transaction number from that order and there is the proof.
#5
DVD Talk Gold Edition
I think he knows his Paypal info isn't stored on his hard drive. It sounds to me like his concern is all he has is a Paypal payment, he has no emails or record of the order existing. I'd say take rich-y's advice and call them. It's probably just an issue with something not showing up on the new site yet.