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does ddd actually respond to emails or is it all automated?

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does ddd actually respond to emails or is it all automated?

Old 12-15-06, 10:11 PM
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does ddd actually respond to emails or is it all automated?

i recently made orders during their last sale and for some reason the 3 dvds were shipped in 2 separate orders (2 in one, and 1 by itself). i got the single dvd but its been awhile and still nothing on the other 2 (even though i got an email saying they were shipped 11/29...in fact the other dvd, which i did get was shipped 2 days later).

so i sent them an email about it and got this:

Thank you for contacting DeepDiscountDVD.com.

Please do not reply to this automated notification. We prioritize our
e-mail by the order in which it was received, so there is no need to
send multiple messages regarding the same issue. We typically respond to
messages within one (1) business day, excluding holidays, which may
take longer due to the high increase of traffic.

If you are looking for the status of your order we encourage you to use
our online order status feature. This is located next to the Account
Information button once you have logged onto your account. You may also
find the information you are looking for by browsing our FAQs in the
help section at:

http://www.deepdiscountdvd.com/help_faq.cfm#1
is this just an automated reply and should i just wait for a real person to check the status or is this the ONLY reply i should expect? i cant tell. the first paragrah seems automated but then the 2nd one gives me the impression that they "answered" my concern (which obviously they did not).

duh i checked the online order status. it says completed and i got an email saying it was sent weeks ago.

so im hoping i get a "real" reply soon. does anyone know if i should re-send an email or call?
Old 12-15-06, 11:32 PM
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The one time I emailed them I got that exact message you posted, then a few hours later I got a real response in such poor English that it was even less helpful than the automated response.
Old 12-16-06, 06:14 AM
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Email is usually useless with DDD.

Via Telephone

To reach Customer Service via telephone call toll-free 800-264-5076. Monday through Friday from 8 A.M. to 7 P.M. CT and on Saturday from 9 A.M. to 5 P.M. CT.

Old 12-16-06, 06:52 AM
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I had problems with a missing shipment during one of the 20% off sales.I emailed them with problem and received an email apologizing and stating they were re-sending DVDs.They did just that.
Old 12-16-06, 06:24 PM
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yeah i finally got the "real" email from a person but it sucked - didnt help at all. i have to call them on monday.
Old 12-17-06, 07:14 PM
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Yeah, just call them. You get much better results. They sent me a different disc on an order durring last year's 20% off sale, so I called them up the next day. Got right through to a nice English speaking person, who was very helpful and got me straightened out right away
Old 12-19-06, 11:29 AM
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Wouldnt happen to have been the Oldboy 3-disc set is it? Still waiting for it, and looks like now Im going to have to call.
Old 12-19-06, 12:20 PM
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called and they said new ones were being sent out.

thanks ddd.

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