DVD Planet return?
12-05-06, 10:45 AM
#1
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DVD Planet return?
I received a wrong used DVD and it took 2 emails to get customer service to respond. I got the return address label now, but I'm wondering if I should get delivery confirmation?
It's a cheap used DVD, but still, I don't want it to be "never received" by DVD Planet and not get the correct DVD or be credited back. Is that common?
Anyone else have experience with this?
It's a cheap used DVD, but still, I don't want it to be "never received" by DVD Planet and not get the correct DVD or be credited back. Is that common?
Anyone else have experience with this?
12-06-06, 01:16 AM
#2
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Originally Posted by blinkers
I received a wrong used DVD and it took 2 emails to get customer service to respond. I got the return address label now, but I'm wondering if I should get delivery confirmation?
It's a cheap used DVD, but still, I don't want it to be "never received" by DVD Planet and not get the correct DVD or be credited back. Is that common?
Anyone else have experience with this?
It's a cheap used DVD, but still, I don't want it to be "never received" by DVD Planet and not get the correct DVD or be credited back. Is that common?
Anyone else have experience with this?
12-06-06, 12:38 PM
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I've had 0 luck with DVDPlanet customer service by e-mail. I even accidently sent my complaint to DeepDiscountDVD first and got a response back from them within a day, but with DVDPlanet it's been 2 1/2 weeks, 3 e-mails, and I've heard nothing.
12-06-06, 01:01 PM
#6
DVD Talk Ultimate Edition
Originally Posted by vivresavie
I've had 0 luck with DVDPlanet customer service by e-mail. I even accidently sent my complaint to DeepDiscountDVD first and got a response back from them within a day, but with DVDPlanet it's been 2 1/2 weeks, 3 e-mails, and I've heard nothing.
12-07-06, 04:34 PM
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Thank you everyone! I will definitely get delivery confirmation.
I haven't had experience with receiving a wrong DVD before, so thank you very much!
I also suggest calling if you don't receive an email response. I was actually surprised they responded even after a 2nd email.
I haven't had experience with receiving a wrong DVD before, so thank you very much!
I also suggest calling if you don't receive an email response. I was actually surprised they responded even after a 2nd email.
